UNABLE TO ACTIVATE ESIM FOR TWO DAYS YET CHARGED BY PUBLIC MOBILE

[Blizzy25]

Hi

I made the costly mistake of jumping on Public mobile promo Jan 26, 2025. Since then the esim subscription have failed to activate. All attempts to reach customer service has proved abortive. I even walked up to the koodo and Telus store and they told me that cannot assist any public mobile customer. No number to reach.

I cannot cancel subscription online either as the line is not even activated and I am not seen as a customer. I can see many feedbacks from people experiencing such a poor customer service in this community and I am no longer interested in porting to Public mobile. 

It has now been 2 days with no usable service and no response from support, which is extremely frustrating for a newly purchased subscription.

I am no longer interested in subscribing to public mobile and I am requesting a full refund of $22 to my original payment method. And please cancel whatever subscription, ensuring nothing is charged subsequently.

If a moderator or experienced community member can help escalate this faster, please advise.

Any assistance or escalation would be greatly appreciated.

Thank you,
Blizz

[Blizzy25]

Thanks again, the direct message link to CS worked and they have initiated a refund as requested. I would sit it out with my responsive current service provider. 

[Blizzy25]

Thank you

My cellular shows Freedom mobile as it never got activated neither did i get any text from freedom informing me that I am trying to port. 

I would try the direct message option. 

[hTideGnow]

hi @Blizzy25 

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage