PM needs more transparency on customer support

[dkww]

Heard replying timeline of several hours.

The CS teams can be overloaded due to sales event - got it.  Whether it is several hours, or several days, there has to be more transparency so we as a customer are able to have realistic expectation.  There should be statistical data on response timeline available to customers, so we can even anticipate before a ticket is created or even before a potential customer joins.  Now it looks back, because PM keeps failing expectations.

[Moses_B]

@dkww We apologize for the delay, we have sent a private message, please review your community inbox.

[hTideGnow]

hi @dkww 

we are just customers here.  Agents do not monitor community post.   If you want your voice be heard, submit proper ticket

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage