01-27-2026 12:22 PM
Number transfer -> app said successfully installed eSIM -> no service or eSIM installed. Tried reinstalling via QR code in welcome email, also didn't work.
01-27-2026 12:23 PM
hi @AuzBud
since the eSIM is not even there, there is nothing much more you can do. You need to ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
