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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Log in

I can't log in to my account as I don't have my phone, it was broken and I have no access to it.

Resolved! I can't receive or send text messages, what can I do ?

I recently transferred my number to Public mobile and it's been a week, I still can't receive or send text messages, what can I do ?

Resolved! Why can't I submit a ticket?

I can't log on to my phone. I have the PUK code but can't get past the next step. I also can't change the address on my account to my current address. I'm trying to get a new physical SIM card mailed to me but I can't change the address on my account...

Canada-US-Mexico Plan Not Working in Todos Santos, Mexico

My son is currently in Todos Santos, Mexico with:An active Canada-US-Mexico planAn iPhone 14Data roaming enabledHowever, he's getting no service (calls, texts, or data). Could you please advise what might be causing this?Thank you for your help!

Mexico Contest

I notice the rules say to submit a "handwritten" essay, and the works handwritten are in bold. Does this mean it can be typed? Or must it be in actual handwriting (and is printing ok)?

new phone subscription

Hello everyone,I’m new here and could really use some advice. I recently moved to New York, but my current provider, PC Mobile, isn’t working here. I’d love to switch to Public Phone while keeping my current phone number. However, Public Phone requir...

Resolved! Expiring credit card

It says I lose service in 7 days because my CC expired and it wants me to update it, but I have enough credits to cover my plan. Will it cut me off if I don't have a valid CC?

Resolved! Data usage

Why does my data usage shows up at odd hours when I’m on WiFi??

Move from 34$ 5g 50GB plan to 29$ 5G 20GB plan

Is it possible to downgrade from the one plan to the second as I find I use maybe 8-10 GB per month?I see there is an offer for new subscribers only.

Accidental subscription

Resolved! Subscription

Hello, I tried to accept the offer from public mobile website and it changed my cc as a new subscription.i am an existing customer and I would like to reverse charge and keep the existing subscription.

Your phone number

I need to change the address on my Public Mobile account and my credit card number I need to be able to call you

Resolved! Incorrect account number for porting

Hi,I've accidentally provided the wrong account number from my previous service provider (Bell Mobility) while onboarding myself to Public Mobile. I went ahead and provided the correct account number to a CS agent through the chat about an hour ago. ...

Resolved! US Connectivity Issues

Hi there, I'm posting on behalf of someone who's with me in the US. We both have Can-US plans, but I had no issues connecting to AT&T/Verizon when we arrived, while she hasn't been able to get service (all service - calls, SMS, and data).Solutions we...

Account log in - Forgot email - out of country - I have only data - I have a payment voucher to top

Hi,Months ago my credit card expired and I could not log on, forgot email & password. Then the email is now one I cannot access (old work address). I have been using vouchers and now out of country and only have data and top up has expired.I end hel...

Order cancel before my sim is shipped

I placed an online order for a plan and sim. 2 days later I find a better plan with a different provider and now want to cancel the sim etc. Can't get an agent or any way to contact customer service...? Any ideas how to proceed?

cant log in

I have all my information.I cant long in I have been a pubic mobile customer for over years. I cant see how much data I have used this month, nothing is working. Tried on the app as well. I cleared my cache, tried different browser and on a PC and c...

Resolved! Stuck in activation mode, can’t get into my account

I miss the 90 mins text and now I’m stuck at activation and I am wanting Public Mobile to resend a request for porting my number or get into my account

$10 Sim Card @ Telus not the $5 as advertised.

I had to pay $10 for a Public Mobile Sim Card.How do I get that corrected?Make me start of with a very disappointing experience and now regret changing to a PM subscriptionAnyone else have the same experience?Dino506

Referring Family

Hi All! It's been a while since I originally joined Public and now my mom wants to join as well as she's being mistreated by another carrier and she's sick of having to argue over billing each month. I'm planning on buying her a physical SIM card tom...

Can I add additional line ?

I have already service with Public Mobile. Can I add additional line in same account ?

Resolved! Samsung S25 models and travel to US or Mexico

Hi All,Wanted to check if someone already traveled to US or Mexico (Cancun Area) with S25 / S25+ / S25 Ultra ? as S25 models are not on the list of Volte PM (i think the Volte list is not up2date).1. Were there any issues to make/receive calls (Volte...

Why my ZIM card can’t receive and send messages but can call in and out

Resolved! cancel the add ons

i like to cancel my add ons.

Phone calling and receiving

Merged with earlier post

Resolved! NEED PUK UNLOCK CODE!

Title says it all!!!!!!~

Resolved! Porting from TELUS to Public

Looking for a support agent to private message me regarding a port fail from Telus to Public

Data is not working

Resolved! Traveling to China

I’m under Canada-US-Mexica 29$ unlimited plan. While I’ll be soon traveling to China. How can I forward my phone number and receive calls during the time?

Resolved! Cant access account

I have all my information.I can log-in, but then it ask me to resume activation / select a subscription. I have been a pubic mobile customer for over 5 years. I cant see how much data I have used this month, nothing is working. Tried on the app as w...

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