Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a simcard last year Aug or July, never received it. Does anybody know what to do or who to contact.
Hi, I signed up for a Canada/US plan but when I go into the United States I am getting the message below. Is there a reason my service is not working in the United States?
Payment will be taken automatically from my credit card or I shall make payment manually ?Thanks!
Hello, I have a problem. My daughter has recently signed up for public mobile and forgot to port the rogers phone number to the public mobile number. Hence she has 2 numbers on her phone. I from rogers, the one she is planning to keep, and the one...
Hi!I recently moved over from Telus to Public. I called a client who didn't have my number saved and when they answered they were confused because the name was an old business name I've never used publicly. Im a landscaper and it's coming up as my ol...
I accidentally locked my SIM need PUK code and system is showing error when I try to create a ticket. Is there a number I can reach out to?
Hi I didn't see updates on my GB Usage in public Mobile app.
I recently switched to a new plan and since switching noticed my data is drawing off my one time Xmas bonus data and not my actual plan of 3gb per month. It should take from the plan 1st and leave my extra data if I ever go over. I'd like this correc...
In the USA, can I make calls in the USA and back to Canada?
I followed everything that you mentioned and my MMS is working for pictures. The only issue now is when receiving something from someone it comes in separately instead of coming in normally on the person's message. I send a picture and it sends norma...
I changed my provider, but have not got a credit from my last payment
I have 4 lines in the house, 3 on Fido, 1 on Rogers. I accidentally provided the account number Fido instead of Rogers for my number transfer. How can I update this to complete the transfer?
My service is completely down
Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I would like to receive some assistance on how to do so.Thank you.
When I log in I get the message "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number" I have auto pay set ...
Do I have to register for the rewards program or can I just hit redeem by the reward I want
I purchased and eSim and was going thru the installation and at the end I received a message that the installation failed. Seems my wifi network was not set on.On the App I had selected a new phone number, set the Default Line to primary, set iMessag...
In Canada, I am on a 5G network, In the USA would it be a 5G network or it switch to a LTE network?
I have a friend with PM who broke their phone that had an esim. When she buys her new phone with esim capabilities what does she have to do.
Anyone know why a business credit card that was originally on the payment method would be rejected?
I can remember that they had unlimited data but then when I went to subscribe to it the option was gone
Hi there, I subscribed to Public Mobile on Jan. 9, 2025 and I switched back to my previous provider on Jan.25, 2025, hence I should get a refund for the initial charges charged on my CC as I did not use the full month. I should get a pro-rate refund ...
If the Add on is 3G in USA, but I have 4 G in Canada, is the coverage good in Hawaii. Or is it best to have a 4G add on
I received a text saying I needed to re-insert my sim or my number would expire for imessage and facetime. I'm currently overseas and using an e-sim for the countries I'm travelling in. Do I need to worry about losing my PM number in imessages and ...
I’ve been reaching out to @CS_Agent for about a week for porting my number from Virgin mobile; but haven’t received any response.Virgin mobile keeps telling me that my porting request expired even though I had responded within 10-15 mins. So, I am no...
My phone is Moto g7 play.Will US roaming work for me?
can I call Thailand?
Does anyone find that the history of data usage is unfindable on their account? When I request 90 days of data usage history on my account it only provides me with 3. It would be very nice if public mobile would send an email statement or provide a c...
Is there a number I can call besides *611
I need to change the payment method on my fiancé's phone . The problem is I used a phone # that I no longer have for the factor id!! And of course I do believe tomorrow is when his payment is needed. Is anybody able to help me with this? Thank you
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