Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I switched to PM from Fizz yesterday.I got the text asking if I authorize the transfer and replied "YES".It's been way more than the timeframe they gate, 5 hours, and still not transferring. I will be away from Canada for about 2 weeks leaving tomorr...
I’ve tried all troubleshooting such as re-enabling eSIM, restarting phone, turning on/off FaceTime+iMessage, and resetting network settings. Still no luck in getting my FaceTime/iMessage activated with my phone number after it was ported in with new ...
trying to port my number in from rogers for the new 20% off deal. I keep getting that error "subscription not activated" at the final stage. I had Public Mobile 2 years ago so I should be considered new activation. is it the issue that I am returning...
After subscription activated fail(step 6), I would like to try to activate again, but the app said my number is a invalid phone number. Anyone encountered this issue before?Tim
Hi, im trying to transfer from FIZZ to Public but in the app my 8 digit account number doesnt work should i add zeros at the end? or something like that? Thanks!
I signed up for the $20 60GB plan through my laptop. I was originally charged $22.60. Then, when I tried to install eSIM and port my number through the app, I got an error and it said I was not subscribed. I received a $20 credit and had to pay again...
I tried transferring my telus number to public mobile yesterday. Received authorization and replied yes, but the esim activation was unsuccessful. The number went to void and is prompted as invalid. I called telus and they say the port transfer is do...
Port from [koodo] completed.• App shows my number and active plan.• Only Public Mobile eSIM installed (deleted extras).• Tried: Airplane mode toggles, full power off for 5+ mins/restart, network settings reset, confirmed line is on/primary/default...
Hello everyone.So i ported from fizz to PM. I paid the subscription via web and then downloaded the app to finalize the phone number transfer. The app encountered an error in the final step for some reason but the new PM e-sim seems to have downloade...
I subscribed to the flash deal $20 for 60GB yesterday but couldn't complete my activation because I couldn't transfer over my existing phone number. My phone provider, PhoneBox (they use the Telus network too), isn't listed as one of the options to c...
Hi there, I already made a payment for my subscription and input my phone number. However, I could not download the app, and I am unable to activate my sim. Please help me with this issue.Many thanks.Tran Le
Posting for family member because they can't receive 2fa code. Data seems to work, but number port didn't go through. Responded Yes to the text from fizz, fizz sent a response confirming the port request was accepted but nothing now.If I try to call ...
signed up for the $40 plan on Jan 16, while waiting for sim card the same plan is now $20. The sale ends tomorrow so I'd like to just signup a new subscription and get refunded for the previous one that hasn't been activated Thanks
Ported number from Koodo yesterday, replied Yes to SMS, then started new activation process with PM. Later found out SMS wasn’t send out successfully. But service was stopped with Koodo already, and no Service with PM either. Today called Koodo and t...
The app won't recognize physical esim adapters so I can't get passed the activation screen to even get access to my account and the esim details.I can't switch to sim card either because website needs me to finish activation using the app that says m...
Hi, I absolutely forget to enter the referral code ######, how can my friend get $10 credit. She asks me to join public mobile. ThanksUPDATED by Softech: Referral code removed
Transferred from virgin mobile. I had a physical virgin sim and signed up for the new $20 plan on public with the esim...All went well. It has been more than 5 hours. Both the physical virgin sim and the public mobile esim are still showing up. I can...
It looked like moving ESIM to a new device charged $5.65 even though I literally just activated within a few minutes apart. Is it possible to get this refunded? I assumed moving the eSIM to a new device was free.i seem to be unable to create tickets ...
Hi, I’m trying to port my number from Bell to Public Mobile.I have attempted the activation multiple times in the app, but I have NOT received any port-out confirmation SMS from Bell at all. I was never prompted to reply “YES”.The app keeps showing “...
Hello,I want to transfer my number from Fizz to PM. Received a text from PM saying unable to transfer due to incorrect account number. Fizz account number is short so I added 0s in front of my account number at Fizz. I requested a transfer while acti...
