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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Using mobile data for software updates?

I recently did an OTA software update on my Samsung phone from One UI 6.0 to One UI 6.1 using 2GB of mobile data. The 2GB shows in PM's history but was not added to PM's usage tally.Are software updates using data not counted toward the monthly allot...

New Phones that Support VoLTE

The list of phones that support VoLTE is 2 years old. How can I find a current method to know if a phone will work or not? When looking at Samsung "A series" phones for example I see some listed as Canadian and others international versions. B...

Resolved! Special Offer $21/3gb For Existing Subscriber (me): $19/3gb with 90-Day Subscription?

I am on the grandfathered $15 plan (100 minutes with 256mb data). I have been special-offered a new $21/3gb plan. Is this the same plan that is being offered for new subscribers on a 90-day subscription for $19 -- that I can also now have with a 90-d...

Cancel phone service

Must cancel service to teens' phone but do not have access to public mobile account.. Payments from my Visa debit

What Happened to my Reward??

I know Public changed to a new rewards system, but what happened to my previous rewards?? I've been with these guys for a number of years and only have the basic plan because I seldom use it. Between renewal and referral rewards my bill before tax wa...

Resolved! Received an offer

I received a great offer for faster network and more data. However no mention of texting. Does that mean I will be losing the unlimited text I have at the moment if I take the deal?

My 500minutes canada wide rewards

I availed a canada wide rewards and only used 50mins out of 500mins. Is there any way that i can use them? I badly need them since i have used up my regular call subscription

Resolved! How did my bill go up?

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1 of 2 phone won't work

Hi all, I switched both my phone and my wifes at the same time to public from bell. My phone worked great after 30 minutes but my wife's phone after 5 hours still isn't working, I have to use my phone to write this as her phone won't connect at all....

Resolved! I cant login to my account and I need to update my credit card info

Resolved! Sim

Did not receive new SIM card. I already paid***@***

Resolved! Can't access text or code

Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!

Resolved! What if $19/1GB Date at 4G Speed after your included high-speed data bucket is exhausted

What if $19/1GB Date at 4G Speed after your included high-speed data bucket is exhausted, Data speeds reduced to a maximum of 512Kbps or I have to buy add on data. Thank you.

Resolved! Re: Number transfer failed due to incorrect MEID

Hey @CS_Agent! I also apparently made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfe...

Resolved! Payment

Can I use pre-paid Visa card too pay ma Public Mobil monthly plan ?

Resolved! Going to rural Washington across from B.C. Will I have service or do I need to purchase add-ons?

Heading to Port Angeles specifically. Should I just get a US sim card or has the network coverage improved since 2022?

Cross Conversation while dialing 611 - SECURITY BREACH!!!

Hello there.I am tagging @CS_Agent as this is a serious security breach. I dialed 611 to find out the steps to help a poster here in the support section. I just heard a large portion of a one sided phone call from one of your agent. I just heard the ...

Resolved! New phone, old SIM - any benefit to switching to new SIM?

Some history:was on a 4G plan (old phone, old SIM) for years recently changed to a 5G plan, unsuccessfully tried the new "5G" SIM (phone couldn't make calls or access data) - i figured my old phone didn’t support 5G and/or Public didn’t support it an...

Resolved! Will Public Mobile resend a port request

I am having problems getting my old phone number transferred. Will Public Mobile resend a port request on the same day?Thanks

Resolved! system won't recognize voucher, what an absolute waste of time...

this is just getting better and better...Cannot pay my bill on the website, bought a voucher and system does not recognize thenumber they gave me... this process shouldn't be as painful as it's been, what is wrong with this company?if everything is a...

Porting out away from Public

Why does Public not reply to new carriers porting requests? Has timed out 90 minutes twice now… without me ever getting a text from Public

Resolved! I can't send send MMS

I have a OnePlus 11 phone and for the last 30 days, I haven't been able to send MMS or RCS messages through my Messages app. Is there a way to fix it?

My son mobile , not linked in my referral friend,how come?

Good day All ,I have been with Public mobile for more than 10years,and my son mobile over than 2years, I had always been beta referral credit with my son mobile.However, in my last payment May17 2024, it was not linked. Please let me know how to redo...

Wait times

I don't understand why it's taking so long to hear back from customer service. What is an acceptable response time? I understand there is a post saying response time is longer than normal but it's been over a week since I sent a message. *****UPDATED...

How do we get money off our bill like before

Why did the system change to points. I’d like to just get money off our bill line before

can I sign up with 2 phones

can my husband and I put our phones on the same plan

Error trying to Resume activation

Hi - I have been trying to activate a new account with an ESim and it gives an exception of:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I tried...

Resolved! the system is just pathetic

been trying to pay my bill since yesterday and system won't let me,my credit card is working... after 100 try's who where declined for no reason \, bought a voucher on recharge.com for 39$ and only happento receive 30 on public mobile....

Resolved! New customer

Just signed up and no verification code was sent to my old phone number being ported from Roger's after I installed the ESim moments ago @@links to members

Phone showing no sin, can’t send or record text but can make phone calls

I have an iPhone 13 Pro Max and I just transferred over from bell. My phone shows no sin on lockscreen, I’m not able to receive text messages, but I am able to make and receive calls.also, I noticed a loading/processing status beside my phone number ...

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