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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to subscribe to a plan but face an error that asks to contact support

Im trying to subscribe to this new promo of 50% off for 24 months but at the payement page I get the following:Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error o...

account configuration issue

Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a resp...

Signed up but entered the wrong number to transfer

I just signed up but I entered the wrong number to transfer. I can't log into my account to fix it.

-50 percent unavailable ?

Hi ! I just moved to PublicMobile when i saw that mega offer (60GB for 20cad thanks to the -50 percent discount), but at the payment there was no discount anymore. They told me the discount would be applied after I activate my esim but I still see no...

when I subscribe, and this is the error: Error Code: M.8702 after I tried payment, please help

Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a resp...

Telephone Number

Can I keep my existing phone number?

New plans

Just signed up a few weeks ago the $35 75 plan. Now they offer these new plans to new customers. What a slap in the face

Resolved! New promo only for new customers?

I have been a customer for two weeks (at $35 for 20Gb) and now I see PM dropped a new promo for $20 for 60Gb. Seems disappointing to say the least if I cannot take advantage of it? Any thoughts?

New promo plan $20

I took this promotion today and I got charged $40 on my credit card how can I confirm if the promo is applied?

Resolved! Esim

HelloI am an existing customer for the past 25 days. Today I purchased another esim to because I switched phones but was charged $5. I should not have

uke

My preauthorized payment plan seems to have been cancelled for some reason. I have updated my credit card information but have now been notified my phone plan might be cancelled. I just made a payment to keep my account current but it does not appear...

SMS text messages not working

It's been almost 1 and a half weeks since I been using public mobile and my SMS Text messages aren't working. I'm not able to Recieve any messages neither am I able to send any texts. Need help as soon as possible.

NUMBER TRANSFER IN LIMBO- can anyone help???

CAN ANYONE PLEASE HELP ME??i need help asap. i transferred my number from Telus to Public Mobile more than 13 hours ago and its not working.I called Telus and they have confirmed the number is no longer on their network.I need access to my phone urge...

New update changed phone connection

Phone connection - since recent update - people sometimes cannot hear me when I call, or call goes through, but then hangs up within a short time. When folks can call me and it seems okay. Please help! It's very difficult to get in touch with doctors...

Ecuador Travels!

We are heading to Ecuador for 11 days. Will i be able to use my phone? do i have to add on anything? edited by computergeek541: changed category (discussion isn't related to Community)

Transfer issue

I have a number that was originally from Public Mobile, then I moved to a Chatr plan, and now that I’m trying to move it to Rogers the transfer isn’t working because the provider has a protection on the number, and the provider is listed as Telus. I ...

Old sim in new phone not working

Hey! I put my old sim in my new phone both Samsung phones. My text messages half work I can't send pictures or receive them, my mail won't open the message and when I'm away from wifi my mobile data won't work. I have done the APN and proxy update th...

Payment

HOW DO I MAKE A PAYMENT?????????

Says continue activation

When I sign in my account it’s like I no longer have access. It’s like it wants me to activate a whole new account under my log in info. I have tried entering my current eSIM and it says already in use.. Any idea what’s happening or what to do. ?

Can’t log in, 2FA sent to inactive number 😞

I can’t pass the 2fa as the number it sends a code to is no longer active. How do I recover or otherwise log into my account?

Transferring from Freedom Mobile problem

Initiated transfer a week ago: phone number apparently ported ok, but my settings still show Freedom for personal and Public for business. Can’t seem to correct this. Can receive incoming but outgoing calls fail. Public Mobile support is useless: ...

Recently Ported a number to a new phone and can receive calls but can't call out and no texting

I recently ported a number to my new cellphone (Telus to Public Mobile) and it took 4 days. I can receive calls but I can't call out and there is no texting, in or out.I have tried everything and nothing seems to work. Any Ideas?

Resolved! Can’t activate e sim and can’t port my number either

I am trying to port my number from Roger’s to public mobile. I have rogers SIM card and want to get a e sim with public mobile but whenever I try to finish the process in app it fails everytime when I click the activate button. I have already paid fo...

My number hasn’t transferred over

I initiated a transfer 5 hours ago and I still have the SOS message in my phone with no data or cell service. I have an email from Telus mobility confirming that the transfer started but nothing has happened.

App payment issue

Trying to change plan to add Mexico. Payment on app fails to multiple cards. Now my data doesn’t work

Cant comment in community

Hi I'm not able to comment in the community I make a post it says it's been saved and I can view it but when I log out then come back in it's gone. Any suggestions as to what may be happening?

International Cell use

We are going to Mexico and would like to know if we have WiFi and cell phone use there?

Number transfer

Hi there, I lost my old public mobile SIM card on vacation. I bought a new SIM and I want to keep my old number. When I go to register the new SIM - It brings me to my existing public mobile account which still has my old SIM card credentials, number...

New activated on Jan 22, but no internet and no calls

Hi:I just activated my account today on Jan 22, but now no internet and can't make a call. Help pls. -Rui

Resolved! New offer

I have received an text with a new offer but I would loke to make sure that im not losing any of my current plan. New one says canada us mexico for 34 month 60 g data plus 500 international calling. Just want to be sure that this new plan is unlimite...

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