Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just transferred today, I rebooted my phone several times. Speed is only a few mbps was getting very fast speed previously with videotron(I’m in Barrhaven). Does it take time to fully sync, what do I do if speed doesn’t increase, is there tech suppor...
Hi all,I am going to transfer my number from VirginPlus.The last day of the current bill will be 27 Oct, should I activate the PM SIM card today or tomorrow?Thanks!!
Switched to the $29 10GB Data within Canada, the US and Mexico plan, to take effect on my subscription renewal date (Nov 25).Received an email that my Services are on Hold.I was already charged on my credit card for this coming month. If I click thr...
I’ve been told that once you subscribe you can’t downgrade your subscription only upgrade. Has anyone else run into this?Im on a 40$ 75GB Canada-US plan.I don’t use the 75GB and wanted to downgrade to the 50GB Canada-US-Mexico plan for 35$. Public is...
Hello. I have both my phone and my wife's phone on another provider. I want to move just my phone to PM. On the Transfer Number page where you have to approve the transfer, it has you agreeing to port the number AND cancel your account with the ol...
Hi there,I replied "YES" to the porting text when transferring from Virgin to Public. I called the porting line to make sure it went through as I think I had responded from the wrong SIM, but they said everything was okay on their end. They said to c...
Hello friends,My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account ...
Hello,My PORT is not working and I need to change the IMEI number. I spoke to Cityfone and they said we need to use my account number to make the PORT work.Can you assist please.
changed method of auto payment, now can't make calls or textsmy acct doesn't show inactive or anything due, so why is my plan cancelled or not working as of this morning?
Right now I have a plan of 60G @$35 , I want to downsize to 6G @$23, it doesn't work why?
Hello, I've recently got PM connection and now they've a Black Friday deal (which will suit better for me), however, when I logged in to my account, I couldn't find this deal is available to me. I'm referring to $29 for 10GB (5GB, US/Canada/Mexico) p...
Trying to purchase my son a plan but website won’t recognize my address
PM doesn't seem to have roaming plans other than N America. What happens when travelling in HK, but suddenly need to receive secure txt message on my registered Canadian number? Roaming using what companies? An
After waiting an hour to log in, I put in my password. It says that It's locked out even with the latest password that google saved for me.
When do you think Public will remove the Black Friday (2024) subscription deals from its website?
Just signed up but can’t send text or phone android phones from my iphone
why doesn't it keep my password.
Hello,I want to transfer my number to Freedom Mobile but they are getting this error "The line is not active with the old carrier." They asked me to keep my existing Public Mobile service active and for my current number to be transferred over to the...
I'd like to call my friend in the country, which is not in the list of available international connections of Public Mobile. Could I use the third party phone company to make this call with its internal phone number, so when this internal phone numbe...
hello,i chaged my payment method then today is due date. when PM dedct the money again so i can resume my services??
In order to transfer my mobile number to another service provider, I need subscription again. Can I get refund if I paid
HelloI just got the public mobile network motörhead ago, but J am facing so many connection and service issues. I moved to other network and I paid for the whole month which I used just for 2 day, I want to request refund for remaining period. How ca...
My billing cycles from October 27 to November 26 therefore should be available until end of day today being the 26th now for some reason your system decided to take everything and switch it over today instead which is now suspended my service I dearl...
I am trying to change my plan to one advertised in the Black Friday promotions and when I go to my account, the Black Friday plans are not available. How do I change my plan
We are visiting to mexico for about a week, would like to know if there any add-on that i can take so that my phone services work there too.
For some reason I can't send any messages or call out. Incoming messages and incoming phone calls are going thru.
I just purchased the 10GB $29 Canada US Mexico plan. Can someone confirm exactly what Unlimited Canada, US, and Mexico wide minutes covers. Can I make and receive calls, texts, etc. while I am in the US or Mexico, or does this just give me free calli...
Hello. I'm able to get a copy of my invoice with name/account number but I need a copy of my invoice with my name and phone number shown. Is that an option. I don't see it.
My voicemail stopped working. I'd call the voicemail number, but all i get is silence for ~30 seconds, then a "beep" and hangs up. I tried restarting my phone, reseating the sim and resetting network settings, but no change. Any help would be appreci...
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