Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have received notification that my number was successfully transferred to public mobile. However I received a welcome notice from Koodo asking me to restart my phone. Now I cannot complete my number selection with public mobile. Please help
Hi Team, I realized I am unable to call out/get a call from others since yesterday. I can msg or using data. I checked all my phone set up and it is fine. I test and install my friend Sim card on my phone. It works well. I can call out and get a cal...
I changed my plan during my last billing cycle (chose change on renewal) to the $20 3GB plan but my account still shows that I am on my old plan. It has been 5 days since my new billing cycle and I also tried submitting a ticket but have not received...
I'm wanting to update payment information but I've tried three different credit cards already and it doesn't validate them, what's the issue??
Hi, I have gone through all steps to the sign up process right up until the last step that is to click/tap the Activate button.Do I need to press activate to initiate the number transfer, ORDo I wait to get the confirmation SMS first, before pressing...
While setting up my account I accidentally entered the wrong mobile number. I can't correct the information because an access code is sent to the wrong number basically locking me out. This ends up in a tiresome loop. Any suggestion?
Hi,Is it possible to subscribe to completely new number and plan (Canada USA Mexico), while I am staying in USA? Indeed with esim. Or the very first time the phone must be physically connected to the Canadian home network to be activated?Thank you fo...
Fizz (owned by Videotron, also roams on Rogers, Bell, and Telus AFAIK) sent an email on Feb 4/25, stating that 3G withdrawal will start on Fizz and "some partners" as of July 31/25. After that (they say), we'll need a 4G-capable phone on the VoLTE wh...
What does unlimited international texting actually mean? I have read that it only means that people can text you, but it appears I may not be able to text outside of Canada? If this is true, it is false advertising to say it offers unlimited internat...
Hi. Can anyone tell me how one/if one can access voice mail in the US and Mexico? The Public mobile site says you have to purchase roaming add on for the US but doesn't give any details, and the fine print doesn't mention if you can access from Mexic...
Can’t send text and can’t activate cell number on imessage
I have 2 phones with Public Mobile. Cannot get access to My Account. Need to update payment information. How can I do this?
I have several unused add-ons earned under my 3G subscription. What happens to them if I upgrade to 4G or even 5G? Will they remain in my account, become "incompatible" or simply disappear?Thanks
Hi, I am setting up a new phone account. I downloaded the app, and we transferred the number from our last provider. The last message was to turn your phone on and off to help with activation, which was hours ago. Now what? When do I put in new Sim c...
I accidentally submitted a new activation in error when I was logging into my account, and now I'm unable to access it as it keeps prompting me to continue the activation. Wondering why it would allow me to activate a new plan while my existing plan ...
I switched my service to PB today and have not had service yet. I think it’s an eSIM issue maybe. I clicked that as it said it was an option but it’s saying I don’t have a SIM when I scan the QR code in my email. thank you
Where do I go to file a complaint? I tried talking to CS_Agent, but they are refusing to credit the missing points from March? The points system is such a headache...
Hi I am trying to activate a new account but i keep getting a message that " we encountered an error processing you request ( code: xxx) Any suggestions? Thanks in advance,
The whole timeline is:- I subscribe a plan on Mar 16, 2025 and created a account.- $38.42 took away from my TD bank on Mar 16, 2025 and I already paid for this credit card bill- recevied the sim card on Mar 22, 2025, which is today- enter the sim car...
They say 3g is going to be degraded after March 17th and I haven't been able to make or receive calls from the same location I could a month ago. This forces me to leave public mobile due to bad business practices of forcing people to spend more on a...
to complete activation and choose a phone number, i need to download Public Mobile app.to download Public Mobile app, I need to create a Google Play account.to create a Google Play account, I need a phone number. Please assist with this conundrum. T...
Hello, presently I am with this plan $29/Month 4G speed 20GB, Canada wide.I have also subscribed for a 3 month payment (75$) which will take effect on April 11th. My question is: If I upgrade to plan $29/Month 5G speed 20GB, CAN-US-MEX (which is same...
Hello,I opened a ticket with support however, I think my problem is likely with the porting of my number. I received an SMS to authorize my port from Telus to Public Mobile and chose "yes."Got a text from Telus saying we're sorry to see you go, and ...
New activations only, $35 and $45 plnas, 3rd month free if join by March 24!!!
My credit card was double billed on March 5, 2025 for my monthly amount of $33.60. How do I get a refund? Thank you!
Hi,Received your sim card, choose a number, cant get the code to start the phone!!!
Can someone help me? I have open ticket 2 days before but not getiing respoce. I need help now
Ilost my credit card and canceled it. Does public mobile have any other options to pay besides a credit card while I wait for a new one?
