Community

Could not activate cellular data network

I’m a new subscriber since May 1st (did not transfer from other lines). Whenever I try to use my data, it connects with 3G for a second then disconnect and the message in the subject pop up. My plan is 3GB of 4G speed, text and call works but just da...

Pixel 3a not seeing an option to add an additional SIM

Hello,I require an additional SIM for my phone but I do not see any option to add an additional SIM to my phone. I was told to contact public mobile for this issue and was wondering how I would go about this issue. I have a physical SIM card but I am...

Paid for a new subscription but it didn't go through on my phone.

I paid for a new subscription, came out of my bank, but it said the payment had failed during the payment process. I was automatically given a credit put into my "available funds" but it still won't let me use that to pay for the upgrade I should hav...

No calls or txt

I ported over from fizz I can make calls and have data. But can’t txt or receive calls 

REFUND

How do I get a refund for my subscription

Issues after I switched to esim instead of actual sim card

I transfered my original number from my original sim card to an esim instead so I can keep my same number & now I'm having a few issues.. 1. I can not receive phone calls or text messages from any contacts or other numbers.2. I can not text any of my...

Issues with sending MMS

Hello, I have had an ongoing issues off and on with the ability to send picture and video messages. I have done every trouble shooting step there is I am still having issues. I will list everything that I can remember that I have done.factory reset a...

Calls to Pakistan

I recently upgraded to a plan in which I get 500 minutes every month to call Pakistan. Before this I had an add on for $15.00 for 750 minutes (no expiry)I have noticed now that after upgrading, whenever I call a Pakistani cell number, the system says...

Not Working

I cannot receive or send any texts or calls

eSIM for Iwatch

Please get a plan for the Iwatch? It’s absolutely necessary for safety especially if you are a runner or cyclist and don’t want to lug your phone everywhere!Thank you!

PM's craze/charm

Hey fellas, one thing which I have just started noticing lately is PM has started losing its charm which it is to have back in 2023/2024.So, is it just me or someone else does feel this about public mobile as well? 

1. possibly false network acquisition message. 2. text works in USA roaming but voice doesn't

I've been using an LG K9 phone and USA roaming talk and text has worked in WA, OR, and HI.  Now I bought an LG Tribute Empire phone which is almost identical and also runs Android 8.1.0, same as the K9.  It often gives the message "Please wait while ...

Esim transfer

Hi,I recently activated an account for my wife and chose to use esim. Unfortunately, I activated it in my phone instead of hers. I read the forum and that I should buy an esim using her phone and pay $5 + tax inorder to transfer to her phone. Is ther...

Money back

How can I get my money back because I wasn’t able to keep my number?

Praise for Public Mobile's USA and Mexico roaming experience!

I would just like to share with the community my absolutely wonderful experience roaming in the US and Mexico in February, I was in playa del Carmen and the surrounding areas and I had absolutely no issues everything worked seamlessly and flawlessly ...

Lost Promotional Data

Hello,For three or four consecutive years, Public Mobile used to grant bonus minutes and data to users around the holidays. Those promotions were also unlimited in terms of how long they were supposed to last. It's rare that I would need that bonus d...

I can't log to see my account.

Messages not going through

I have an issue after switching to public mobile that my messages will not go through to any contact who uses an android phone

I paid for 1GB and new sim but forgot to ask for phone number

Hello, I paid for 1 GB and a sim but forgot to ask for a phone number which I will need. The number on file is not mine and also I’m trying to remove it. Please help me remove the wrong number from file and get a new number for the sim and 1 GB purch...

Credit card

says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan. 

Phone broke I need a new SIM but I can't validate my phone number as my phone is broken.

I need a new e-sim. My phone is broken and was setup via e-sim. Now I don't have access to my phone number for 2 step verification. I need an esim sent to my email address.

Help I need to speak to a customer service representative please

I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using.  Can someone please contact me regarding get this refunded.  Thank you

Can't Change subscription

I was planning to upgrade my subscription at the next renewal, but I'm now close to running out of data, so I tried upgrading immediately. My credit card was charged, but I received an error when attempting to change my plan. I added additional funds...

phone number on wrong phone

When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone 

Re: Can't receive calls or texts from certain numbers

I am having the same issue. I ported many months ago. Only know of two numbers that can't dial to me right now. Not sure why. Just submitted a ticket but did not have a chance to explain my troubleshooting process in my submission.