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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2353 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4138 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35040 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46920 Views
  • 182 replies
  • 30 Bravos

Resolved! forbidden a1

does anyone know a solution to the forbidden a1 error preventing me from logging into my account

Bob468 by Great Neighbour / Super Voisin
  • 435 Views
  • 3 replies
  • 0 Bravos

fix line service

i change device ,but line disconnect when i recived calls incoming and outgoing calls ,check line service 

PARM-HIRA69 by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 1 Bravos

Charged Twice for Subscription

Hey, my phone number is xxxxxxxxxxxxxxxxxxxxxxxxxxx. I was automatically charged for this months subscription per my bank, however, on the public mobile dash it said I have to pay for my servcies to continue. I was travelling and Data was really impo...

Ali54355 by Great Neighbour / Super Voisin
  • 331 Views
  • 3 replies
  • 0 Bravos

Lost my SIM card and email access

Hi all, I have lost my SIM card for months now . I also lost access to my email registered in my account . I still pay for the phone and I need to know how to access my account to change my email and also to be able to restore my phone . Any help wil...

Raid by Great Neighbour / Super Voisin
  • 273 Views
  • 2 replies
  • 0 Bravos

Resolved! Frustrated transfering my number

Hi, I’m going in circles here because the chat box suggested i activate my sim to a temporary number before my old koodo number will be installed on my public mobile line- but i can’t find the option for activating my Sim anymore! Because i had start...

Shifra123 by Great Neighbour / Super Voisin
  • 926 Views
  • 8 replies
  • 0 Bravos

Random additional charges in August

I see on my credit card that I received additional charges in strange amounts in August. The CS agents keep saying it's not showing up on my payment history but it's quite clear this is public mobile charges. I have a $40 plan so the extra $16.95 and...

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Miyak by Great Neighbour / Super Voisin
  • 412 Views
  • 3 replies
  • 2 Bravos

My Account

Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.my Account Number: ############Yin

Yin-51565 by Good Citizen / Bon Citoyen
  • 266 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of My Account?

Hello! I know the title is a bit confusing seeing as I'm posting this, but this is actually the second account I've had to make.So I bought myself a subscription and selected eSim. Then, when it came down to downloading it, my phone wasn't compatible...

BugCollector by Great Neighbour / Super Voisin
  • 338 Views
  • 1 replies
  • 0 Bravos

When I Change Plans will I keep Add-ons?

I am considering switching to a plan with more data versus buying add-on DataIf I choose Switch now will i still have my international calling add-ons?  

Tamihir by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

Low cost plans…where are they?!

 We just travelled to the states and it was cheaper in the long run to switch to a USA plan instead of purchasing add ons with the intention of switching to a lower plan without much data upon return. Now the cheapest plan offered on our account unde...

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Loreck by Good Citizen / Bon Citoyen
  • 1338 Views
  • 12 replies
  • 0 Bravos

Resolved! Plans

Hi All,  Just wondering  if I have a current plan of $25.00 and there is a limited time plan of $23.00. Can I switch or does it add it on? 

PAW2 by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 1 Bravos

eSIM - Sim

I recently signed up and eSIM worked, do I need to remove my old SIM card from previous provider?

Tomate by Great Neighbour / Super Voisin
  • 341 Views
  • 3 replies
  • 0 Bravos

eSim - Sim issues

When I registered in the PM APP, I followed the steps to see if my Phone was esim compatible, I got the message that it was so I proceeded by choosing a plan with esim as the option. Unfortunately after choosing the plan and getting to the activation...

Karin2511 by Good Neighbour / Bon Voisin
  • 302 Views
  • 2 replies
  • 0 Bravos

Unable to confirm new account - can’t get sms messages

I just purchased a new mobile account and I’m trying to set it up.  The problem is that it’s in a device on my boat (yachtsense link).  The device has no capability to receive sms messages.   Is there any other way to get my account confirmed so I ca...

pocomar by Great Neighbour / Super Voisin
  • 343 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I track my SIM card order?

I ordered a SIM card a week ago and I have not received it. I do not see a tracking number on the order confirmation email. Is there a way I can track the order? @CS_Agent Thanks!

LucasZ9248 by Great Neighbour / Super Voisin
  • 576 Views
  • 6 replies
  • 1 Bravos

Phone number with no account - help!

I bought plans for my daughter and son. I wanted to buy him more data but his number isn’t showing anywhere or using any email I remember. I have messaged the online support 100 times with no help.  When I ask to find my email it sends me an email lo...

ElizaMM2011 by Great Neighbour / Super Voisin
  • 293 Views
  • 2 replies
  • 1 Bravos

US ADD ON ROAMING

Just purchased the roaming add on for my iphone 15, not allowing in US. Have enabled roaming.Suggestions?

Lizz4 by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 0 Bravos

Upgrade to 4g

I upgraded from the most basic 3G plan to a 4g plan. I did this because the 3G was unable connect properly to some apps.  Even with this upgrade, I was unable to connect to an app today in Vancouver.My phone is not showing 4g as an option.  In previo...

Jack34 by Great Citizen / Super Citoyen
  • 616 Views
  • 7 replies
  • 1 Bravos

PSA $23-6GB for existing subscribers

Not a question but more of a PSA that if you're a low data user check your subscription to see if your account shows the $23-6GB subscription as an option.  I am on the $25/5GB 3G plan that I accepted via SMS last year and even though $23/6GB shows o...

pmva by Model Citizen / Citoyen Modèle
  • 329 Views
  • 2 replies
  • 0 Bravos

SIM card failure

After months of using the SIM card is suddenly failing.

samrae by Great Neighbour / Super Voisin
  • 422 Views
  • 4 replies
  • 0 Bravos

90 Day Plan

How do I switch my account from a 30 day plan to a 90 day plan?

WillyWanka by Good Citizen / Bon Citoyen
  • 618 Views
  • 7 replies
  • 0 Bravos

Phoning Canada from the U.S.

This is the wording for the plan that I currently have - "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I have been asking questions of the ITIA Chatbot without getting the answer to my quest...

esim activation

paid for data plan, asked me to download app to activate esim, which isn't working as app can't be found in app store.My mobile device is from the UK, I'm using an iphone 13. Any ideas?

Ben46 by Good Citizen / Bon Citoyen
  • 715 Views
  • 8 replies
  • 0 Bravos
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