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No data in mexico

Yeyoungkim
Great Neighbour / Super Voisin

I have 75g data which I can use it in US Ca and Mexico.

It was working well in Us. So I expected that it would work in Mexico. But It didn't work.

And I am still in Mexico.

Iam paying data plan for Mexico every month. Please let me know how to solve this problem.

3 REPLIES 3

colleeno
Model Citizen / Citoyen Modèle

@Yeyoungkim 

As it hasn’t yet been mentioned in the replies to your question, you need to ensure that Data Roaming is enabled on your phone.

softech
Oracle
Oracle

@Yeyoungkim 

what phone do you have?

Change the Mobile network connection to Manual and try each of these carriers and it should work:
ALTAN, AT&T, AT&T Nextel, Telcel, Telefonica

Dunkman
Oracle
Oracle

@Yeyoungkim 

More details would be helpful.  Is talk working?  What about text?  

Maybe manually select another Mexican carrier. 

Reboot phone and network reset of phone are some basic troubleshooting advice.