2 weeks ago - last edited 2 weeks ago by computergeek541
I changed my plan to $40 but I was doubled charged $ 40 and $ 56.50
edited by computergeek541: changed category (unrelated to discussion about how to log into self serve account (My Account)
2 weeks ago
@Araliya
so when you changed plans, was it after your original plan renewed ? That would be why you were charged for old plan and new plan +tax.
hi @Araliya
did you clicked "Change Now"? i think you used the wrong option. Did you make the change on your renewal date?
ask PM support agent to see if they can help to reverse it for now. Please submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
