can't use call forwarding

[ytz]

hi, 

I have a samsung galaxy S20 FE 5G, I tried to set up call forwarding NO reply, busy,  on my phone, I got an error mesage

I tried  *61*6479949131# send

*61*6479949131 send, none of them are working

failed to read data, something went wrong, check your SIM card or network connection, then try again, 

can you set up call forwarding for me, for no reply and busy? thank you!

[hTideGnow]

hi @ytz 

some people have trouble with forwarding and need PM to refresh the account to fix it.   

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage