Paid but haven’t received a number

[Angus98]

Hello, I purchased a 60gb plan this morning and asked to have my previous number transferred. It said it would take 5 hours. It still isn’t working. Could you please help. I’ve currently paid for a phone plan and haven’t been given a number.

[samsunga31]

Hello.

Have you tried to reboot your phone? Also, if you reset your network settings and then reboot your phone, that may help in this matter. If you still have service on your other sim card, the port didn't work. If you no longer have service, the port completed. You just have to try the above.

[hTideGnow]

Hi @Angus98 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage