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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My email no longer exists and can't login

Hi there,I signed up for an account for my daughter, but now moving it over to her to manage. I don't have the same email though and can't login to change things.To further complicated it, my credit card I was using will expire by the next payment.Pl...

downgrade plan

I need to downgrade my plan temporarily due to my finances why is there no option to

My ticket Re: Ticket id:695741-136

I still cant connect

Package details

How to know what's included in my package

Updating credit card information

Why is it impossible to change credit card expiry date and CVC code. The message says the information cannot be updated. The old information keeps coming back.

US add ons

Bought several U S add ons , but never received them in my account

Re: esim transfer

I am having the same problem. eSIM and actual phone number went to another phone - that now has 2 phone numbers on it. We cannot set up an account on the phone that needs the eSIM because it thinks the phone number is already set up on Public Mobile....

new subscription

i purchased a e sim from public mobile,had them keep my phone #,when i switched to public mobile,now need a sucription,as i have no phone

Urgent suspended subscription issue

Unable to make a payment, have existing payment method but keeps erroring out. Its not the card because it worked with my other account.When using the app to re-subscribe, it gives me the $40 plan charge total instead of the $20 promo even though it ...

Resolved! esim transfer

I opened up the app on a friends phone and the esim and phone # went to his phone not mine. Can he delete esim and then i get another esim on my phone?

PIN

My kids flip phone is asking for a PIN when opened. Is this a SIM PIN that I need?

Service never started

Subscription never started, phone number was not transferred. After 9 days of attempts, chose another service provider. Would like refund.

We are visiting NFLD for a week from 1-8 of July . Do e have

We have an account with public mobile. We are from NS and visiting NFLD for a week from 1-8 of July . Do I have to adjust anything ?

Cannot load eSIM to new account activation

Installation failed to load eSIM now can’t use or complete activation. Tried sending a ticket and it won’t go through. Any ideas on steps to rectify?

Cannot not change to lower priced plan

I am not able to change to lower priced plan. The lower-priced plans are not visible to me. How to make it ? The user should have rights to change to public posted plan. Thanks.

Change Subscription

My current subscription is Canada-wide $25/month and when I went to "Subscription & Add-Ons" and clicked on "Change Subscription" , it shows what my current subscription is and Koodo Plans underneath it rather than all other plans that Public Mobile ...

charge

I am being charged monthly but when I log into my two known accounts there are no active subscriptions. I need you to identify what phone number/account is attached to these charges and remove my payment method.

Resolved! Login to my account - Reactivate account message

This is also happening to me. Public mobile if you’re seeing this please fix this now

Account access without phone setup complete

My son's public mobile account trsanfer from koodo did not complete properly. The esim setup was not complete and now the otp to the account is not accessible. We have received one otp via email, but a second is sent to the phone and there is no ot...

Upgrading iphone

I was planning on upgrading my iphone, however, when I checked with Apple, the new Iphones do not have a sim card. How do I transfer my Public Mobil plan to the new phone.

Update credit card info

Can’t find where to update credit card info

10 GB additional data promo

There is a message on my PM account:" Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026". I satisfy the plan criteria, but when I click the "Redeem now" link and enter t...

Payment History

Where do I access my payment history or how can I request my invoices for all time?

Promo code PMDATA10

My plan is $25.00 a month. I am trying to apply the code PMDATA10 but it says code is invalid. What am I doing wrong?

Issue with payment

Hi, I updated my credit card for the payment and somehow I put the wrong date. I corrected it but my line has been cut until I pay,now the issue is when I call 611 to pay it asks for my 4 digits account pin. Where do I get that?

Login Verification Code Issue

When my account was made, I was given a new phone number. I had an agent switch it to my current phone number, however, when I try to log in to my acount on the mobile app, it sends a verification code to this other phone number and I am unable to lo...

Your services are on hold

I am seeing this message under rewards that my services are on hold and I may lose the number. Is this a Public mobile error? I have been paying on time (auto-pay) every month.

Stuck Transfer from Bell (SOS Mode) & Support Ticket Button Disabled

Hi everyone,I need some help from the community or a CSA. I initiated a number transfer from Bell to Public Mobile over 12 hours ago. I replied "YES" to Bell's confirmation text, and my Bell service has since been completely deactivated.However, my P...

eSIM says not compatible with iPhone 17 pro max

I activated my account yesterday and got the eSIM. Because that’s all the iPhone 17 pro max takes. And it will not let me go back or go forward on the app or the website because it’s saying my phone is not compatible with an eSIM. Which we all know i...

No signal

I live in the country, phone and data worked ok. Now I have no phone or data and have to drive into town for my phone to work. Could you put in a work order to check signal strength in the Miramichi, N.B. region? Thanks

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