Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Public Mobile service was suspended after my pre-authorized payment failed around July 28. I am trying to make the payment and reactivate my existing service, but I cannot access my account.I used “Recover your email” with my Public Mobile phone n...
good day .having problems with calling out on my phone,wonerding what the problem might
I am trying to access my account to upgrade my mobile package. When I try to access the website with my email and password, I am asked to complete my application. I am already connected and my phone is working as it should.What should I do next?
Will Public Mobile be selling phones in the near future?
Hello! I reactivated the line several weeks ago and still missing the email containing the eSIM QR code. I’m already back to Toronto but unable to use the service. Please email me an eSIM QR code at your earliest convenience.
I also have this problem.Furthermore, they charged it 3 times (90 day period) for a single 30 day period.My phone is a Motorola phone from 2025, claiming it doesn't support volte is absurd.
I have already close 3g settings and change to 4G of my phone after the first charge of 5CAD . Why there is still extra 5CAD charge on the bill this month, can someone help me.thanks.
Hi, I’m traveling abroad and I’m pretty sure my service has been suspended because of a credit card issue. Unfortunately I cannot login because it wants to send a code to my phone number to verify the login. I can’t retrieve the code because I cannot...
Hello, I transferred to Koodo approximately five hours after signing up. I have paid $35, and my credit was not successfully transferred to Koodo.
I'm traveling to Europe for 2 weeks - I have a esim data plan - do I remove my physical sim card when I get to Europe?
Hello, my service shows full bars but the data is not working. I tried multiple apps but nothing is loading. I already restarted my phone, toggled airplane mode on/off, tried 3G/5G/LTE, and checked APN. Is there an outage that hasn’t been reported o...
Hello,My wife and I are troubleshooting an issue with her phone. For weeks she's been able to call and receive calls normally, and then one day it just stopped.Her data still works and texting still works normally. Checked settings on the phone but...
I just subscribed with public mobile. I have referral code to use but it never asked when I was signing up. What to do now ? How can I get that discount? #referral #referafriend
Hi,My partner and I changed our address about a year ago to our current address in Canmore. We now need receipts/invoices from last year showing our current address for government purposes.We signed in to our account and noticed that our profile show...
I need to downgrade my plan to have no data but there is only a plan for new accounts like this? Can I contact customer service to get this plan?
I haven't been able to call out since I set up my phone 2 days ago, and I don't have the patience to deal with the CS anymore. I just want to switch to another provider. If I set up with another company and buy another Sim am I good? Thanks.
I just ported my number out of public mobile and wanted to know whether auto deposit would automatically turn off. I’m seeing a charge for a monthly payment on my cc after I posted, which shouldn’t be there. Thanks
Trying to sign on to get support but it's trying to sending 2FA code to my phone number which is no longer active with old carrier and isn't active with Public yet. How the heck do I solve this??
Hey I’m in Summerland BC, because of the wildfire in town we can’t access anything and have been evacuated. I’ve used all my data to check the info and contact family members and share data. I know that Koodo has offered its member some free data bec...
Need to activate my new sim. I can't log into my ever see if I leave my emails banking nothing without this phone number so let's change the SIM I have one please hurry
Hi!I'm looking at switching to a Lightphone lll and am wondering if it's compatible? It says it's compatible with Telus and Koobo, but wanted to make sure before I purchased and switched carriers.Thanks.
I activated a new eSIM to the wrong device. Should’ve been on my son’s device. How do I transfer the correct cell # to his cell and activate the new eSIM?
Okay, i got an account for my wife and the payment card changed. I can’t remember what email was used and what the pin is how can I pay this bill to have it reinstated? Please help!!
We have used your service for some time, years actually. Recently I appear not to have any data on my phone, for reasons I don't know. I rarely use the data except for navigating in the car, when it's necessary. Not good to discover I can't use it...
I am a new client since August 1/26. I was billed on my credit card for the monthly amount of $40.88 (including taxes) and $5.75 for an esim. I am questionning the 3rd charge of $34.49 on August 2/26 ???
michael mcfall cannot pay with my credit card ?
