Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 10 GB 4G plan for $23 a month SMS Opted through SMS but next plan on website shows $26

Hello Admin support,I received an SMS from Public Mobile on May 22 with option of replying YES1 on the SMS to get $g 10GB plan for 23$ a month.Today I checked my upcoming plan in public mobile website for next billing and was shocked to see $26 plan ...

Referral Code Not Showing

Hi , my referral code is not showing. I have tried a ton of browsers. I have tried to copy the link to see if it includes it, but even the link is empty (https://publicmobile.ca/en/qc/plans?referral=) How can this be fixed? Thank you.

Free gb

Duplicated threads

I need help

Whats that new thing about getting ten gb for free and how do i do it?

Resolved! Unlimited Canada US minutes

Does this include using calling minutes in the usa?

E-SIM

My e-SIM has no signal despite the account being active @csagent

Resolved! Want to change my service from my iphone back to my samsung but can't

Hello, I am writing this because I have a current issue concerning the transfer between my iPhone back to my Samsung. I recently bought a new iPhone and it had a certain issue and it is being sent to RMA, so I still need a phone during that process a...

How do l pay!

Trying topay my bill!

Overcharged

What do you do when your charged twice?

Transfer and Data activation

Duplicated Thread. Please refer back to the original thread here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-problem/td-p/1444995

Transfer problem

Voice works after port from SaskTel, but mobile data still does not work and no LTE/5G shows. Issue has persisted since yesterday after eSIM activation. Please re-provision data on my line.

voicemail

Hello, My voicemail does not play my recorded messages, I can listen to the active recorded message but when I call the phone and the voicemail goes on, its the automatic voice mail message in english. My preferred language is french for my voice mai...

Vouchers

I received two vouchers as a gift and I added them to my account. But why can I not see them on my account.

Resolved! Re: How can I use a U.S. credit card to bypass the Canadian Postal Code validation?

I'm attempting to start a new service to use when I visit Canada and the US. I'm a Canadian and have a Canadia Visa debit card and credit card, but my postal address is in Australia where I currently live. How to I get around the manatory Canadia...

New e sim on new phone

I lost my phone and go a new one. Now I’m trying to put an e sim on my new phone but it wants me to verify my account by my number. But I don’t have that phone anymore… how can I purchase new e sim without verifying myself with the lost phone

transferred SIM card to new phone but no data

I got a new phone and put my SIM card from my old phone into my new one and there is no data. What else do I need to do?

Esim

Hi, I purchased an eSIM, but I have not received the email with the QR code needed for activation.

Resolved! URGENT: ported number now i cannot receive calls!!!

my phone/sim can only make calls and not receive callsi tested by placing the sim in other phones and its the same issuethe number was ported over after setting up an initial number and when authenticating when signing in the text is going to the old...

ESIM Transfer Issues

I am unable to activate my Publi Mobile ESIM on my android phone after switching from Chat-R and I am unable to even submit a ticket and keep getting sent to Public Mobile’s very trusting and dumb chatbot how do I resolve this very frustrating issue?

Resolved! Can't access data

Samsung S23I recently disabled or forced stop some apps I don't use on my phone. Since then I can't access my data. I've had my phone for 2 years and have not had issues accessing data when away from wi-fi. I checked and data usage shows 0 since Ju...

Service in Youbou

Wanting to know if there are any other subscribers in Youbou and what your service is like?

I have my phone number but can't find my account on line

I have my Public Mobile phone number and pre authorized payment on my credit card. I cannot find my account information on line as it does not recognize my email address. Can I search for account by phone number?

WE NEED APPLE WATCH SIMS!!!...... please

Please...

Transfert phone number to rogers

Transfert of my phone number still pendant. How can I cancel the request or get the transfert done. I already ans were YES to transfert request but nothing happening for half day now

Renewal

I would like to renew my subscription using a different Credit Card Number. I am having problems with updatingthe Credit Card Number on my file. Please send me a step by step instructions on how to replace the Credit CardInformation. Thank you...

I can't add data to my subscription, the site shows an internal server error

I'm trying to look at add-ons for data, and the site shows an internal system error on my laptop browser and keeps spinning on the mobile app.Mac Laptop - Chrome BrowserIphone 12 Pro max - updated app"Internal Server Error. Sorry, there was an error ...

Community

Forum Posts