Community

Service not working

My subscription was activated 2 days ago, but my iPhone 13 Pro has only shown SOS since activation. I have not been able to use the service at all. If this cannot be resolved immediately, I would like to request a refund and cancel my subscription. 

30-day 3G Usage Price Increase

I see there is a 30-day 3G Usage Price Increase on my phone plan. I just changed my phone that enables 4G and 5G and actually made a plan to use 5G. Will I still see "30-day 3G Usage Price Increase" because I didn't sign up for this. Will it automati...

3G network decommissioning

Can some please tell me if the TCL 50 XE NXTPAPER 5G phone is supported once the 3G network is decommissioned. Thanks 

Bill tax

Hi, I’ve moved to Ontario and lived here for 30 days. But the tax showed in the bill is still 16%. Could you please change it for me? Thank you.

Resume service after suspending my account

I have reactivated service after 1 week temporary suspension.Can not get mobile data to work, Always has * not connected to Internet " Im only getting Internet via Wi-Fi.

Bonus 10G PMDATA disappeared after switching plans

Hi, I was offered a new plan after redeeming the bonus data. The data disappeared when my new plan started even though the new plan is $24. Is this normal?

Activation

New member to this and cannot receive SMS or make outbound calls despite waiting the 5 hours to transfer number. 

Activation

New member to this and it was not activated the data or even signal after I transfer

eSIM

I3 days ago I deleted my eSIM id by accident, How can I chat with Public Mobile customer support to receive new eSim  

I tried to transfer my number and failed

I tried to transfer my number. I entered the last digit incorrectly. I now cannot do anything. I need to start again. It won’t let me. It says my phone number is incorrect and doesn’t exist. This sucks. Please help. 

Switching eSIM to new phone

I just got an iPhone 16 from my old iPhone 11, and I'm not sure how to transfer my eSIM to my new phone. Can anyone help me?

add another line

I have a public mobile line and would like to renew or add another, how do I do this?

Unregistered sim/emergency calls only

I recently changed my number and my sim card and it won't register the sim, the sim cards number is the same in the app as it is on the sim card and it's seated properly but it still says either unregistered sim or emergency calls only

Why can't I make or receive phone calls.

Over seas data

Can I use my data in Scotland 

Re: Invalid Phone Number error

I wish that I had seen these comments before I decided to switch to Public Mobile today.  I have spent over 2 hours now going in circles.  When I try to input my existing Koodo number to transfer to Public Mobile, I get a notice that it is "invalid"!...

Replace Lost Sim Card

Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I u...

can't make a call

I have a subscription with unlimited canada wide calls and messages all paid and up to date. I just tried to make a call and it said I have used up all of my minutes! I urgently need to make this call please help asap.

Re: Why Pm so junk?

Public mobile STILL JUNK. I made the mistake of trying Public out again, and not even a few weeks later I have Koodo (on the Public Mobil page) offering me a muchb% better option/deal. So I accept! And for the last 3 days the oporaters have been play...

Issue with activating an esim

I would like to know how I can connect with a customer service agent. I couldn’t download the eSIM, and it showed a message asking me to contact an agent. However, I wasn’t able to get through when I tried.Does anyone have any recommendations?Thank y...

unable to activate

I'm a new customer. visa,  email, all the process questions answered. Filled everything out. Last step. "unable to activate". how do i fix his.  Currently i cannot send or receive any calls. I need my phone for work. HELP!

not able to installed esim

I am getting a warning on my phone app stating your esim could not be installed. please contact support.  

1000 international minutes

HelloI have 1000 minutes international calling but, it doesn't list Portugal or Italy. Is there a special plan I need? Thank you

Error Code: M.8702 Trying to set up a new account and purchase SIM card

I’m trying to set up a new account for my mother-in-law and purchase a SIM card at the same time but just keep getting that error code when getting to the last step. I have tried on the computer and two different phones with still no luck. I will als...