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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2371 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35103 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46965 Views
  • 182 replies
  • 30 Bravos

Resolved! Can't see my subscription

When I log in, my current subscription can't be found. I'm trying to change to the current Canada-wide $29 subscription, but I have no guarantee that my old subscription will stop because I can't see it. Help!

JA66 by Good Citizen / Bon Citoyen
  • 360 Views
  • 7 replies
  • 0 Bravos

refund

how do I get a refund? they never send a code to confirm setup so the plan is useless/worthless

Number transfer

Hi,last night i tried transfer my number to public mobile. Now i can use date and get inbound calls but i cannot make outbound calls. also didn’t get activation email from public mobile. should i delete old esim and add public mobile esim? Or would i...

Yj10 by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

esim issue

just purchase a plan plus esim card for my Samsung galaxy S20 Ultra. Tried to activate but it said my phone wasn't compatible...I Checked the IMEI ans it said it was compatible. Can you fix this?

Can't make calls or use data

I can't make outgoing calls or receive calls, or send text messages. I am using an iPhone 13 with an eSim. I have bars, but displaying only 3G service when normally it shows LTE. What are the first things to do to try and reboot the service? I've alr...

transfer to another phone provider

I am trying to transfer to another phone provider, but can't receive authorization SMS message from PM. I also tried sending out Tickets via customer support, got no reply either so far since last Saturday March 29. Any suggestion?

yanjun by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

Resolved! Price of the new $29 CAN-wide plan after first month

HiI want to understand what will be the price of the new limited time offer $29 CAN-wide plan after first month? There is no information provided related to it, not even in the T&C. It just says, "Offer is available for a limited time and is subject ...

Bhainsa by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelling SIM Card order

I am new to Public Mobile. I was activating my subscription and I ordered SIM card although I already have one from my previous provider. Can I cancel that SIM card order and transfer this number to my plan @CS_Agent?

niraaz by Great Neighbour / Super Voisin
  • 418 Views
  • 6 replies
  • 0 Bravos

Phone says emergency calls only

So i have a samsung s22 ultra ove had it since it came out n using public mobile the last few weeks it seems to be bouncing in and out of service mostly put of service saying emergency calls only , i just bought a brand new samsung s25ultra and I put...

How can I cancel an activation request?

In order to complete a "Transfer of Responsibility" request with Rogers, they are saying I need to cancel my request to activate my phone number through Public Mobile. I'm finding the "online-only" customer service to be entirely inadequate for this ...

barnold439 by Great Neighbour / Super Voisin
  • 338 Views
  • 4 replies
  • 0 Bravos

SIM card

I have eSIM on my old phone and now I got and put a physical SIM card into my new phone.the new phone physical sim didn’t work, do I have to delete the eSIM from my old phone first?

Luciak by Great Neighbour / Super Voisin
  • 108 Views
  • 1 replies
  • 0 Bravos

Ported number but can't get incoming calls

Hi all, I ported my number from Fido to Public Mobile 2 days ago. I received a text from Fido asking me to confirm the port, and I replied yes immediately, then took out the fido sim and started my phone with just the Public Mobile e-sim. Now I can m...

dpar987 by Great Neighbour / Super Voisin
  • 362 Views
  • 6 replies
  • 0 Bravos

Internet speed

Why immediately when I changed my plan did my 5G internet speed slow down drastically???? Previous plan was 5G and I had zero issues with speed. New plan is still 5G but is very slow and very frustrating. 

BMc12 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! purchase ad on - more data

Hi , Three days before my allotted data was to run out , I purchased 3 more GB thru the rewards catalogue . as per info, I waited a day to see the purchase show up in my  account overview . Sure enough , in the following 24 hrs it showed up as usable...

marypoppins by Good Citizen / Bon Citoyen
  • 476 Views
  • 7 replies
  • 0 Bravos

Payment

Payment I have just paid twice with my visa debit card but my account has not been reactivated

CM8506 by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

Please help, I paid for service, but I get the "subscription not activated " after I choose a phone number. 

Jsummers by Great Neighbour / Super Voisin
  • 117 Views
  • 1 replies
  • 0 Bravos

Puk code

I thought it was asking for my pin for the phone not the sim entered the wrong pin 3 or 4 times now have a puk lock how to get the puk code?

Shaddowclaw by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

No text messages

Cannot get text messages or phone. Ported from virgin 12 hours ago. Says put in phone number in settings , but does not save. Help please

Sunit1 by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 1 Bravos

Downgrade for changing plan

My current plan is $30 CA-US 20GB plan. I want to switch to $29 CA-US-MEX 20GB plan. The only option that I can downgrade is $29 30GB CA plan. Will I see the $29 CA-US-MEX plan after I switch to the $29 CA plan? 

adam3chan by Great Neighbour / Super Voisin
  • 293 Views
  • 4 replies
  • 0 Bravos

Call log

Can we check in app call history like  missed  calls incoming or outgoing calls. 

Kasif by Great Neighbour / Super Voisin
  • 141 Views
  • 1 replies
  • 0 Bravos

Subscription did not activate

Paid the bill for new subscription but something went wrong with activation at very end of  process…now left not getting any help?!

66mck by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 1 Bravos

Transferring A Landline

I am trying to transfer a landline to Public Mobile.  I could not receive a confirmation identity text to a landline. I did receive an email for eversafe and wondering if this step would now be complete. Thank you for any insight anyone can provide.

Arby2 by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

Resolved! switch my phone numbers between old and new Sims

Last night, my son urgently needed to use a mobile phone, but there was no SIM card available at that moment. So I gave him my PM SIM card to use and applied for a new phone number for him. Today, when I bought a new PM SIM card, I found that I could...

Aiguo by Great Neighbour / Super Voisin
  • 466 Views
  • 9 replies
  • 0 Bravos

Email reset

I can’t remember my email under which I registered my account. 

muskoka9112 by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Unable to Make or Receive Calls

@CS_Agent I've been with PM for many years with no issues. Recently I notice that I cannot make or receive calls, but texting works, data is also fine.I read that my phone could be affected by a recent system change?My phone is Xiaomi Redmi Note 12

AnitaK123 by Great Neighbour / Super Voisin
  • 284 Views
  • 4 replies
  • 0 Bravos
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