Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can I call Thailand?
Does anyone find that the history of data usage is unfindable on their account? When I request 90 days of data usage history on my account it only provides me with 3. It would be very nice if public mobile would send an email statement or provide a c...
Is there a number I can call besides *611
I need to change the payment method on my fiancé's phone . The problem is I used a phone # that I no longer have for the factor id!! And of course I do believe tomorrow is when his payment is needed. Is anybody able to help me with this? Thank you
@All Hi. I'm a new subscriber, and I had a question. For the $39 US-CANADA-MEXICO plan, does it include roaming for calls, txt and data in the US, as well? While in US, can I call US and Canada phone numbers without extra charges? What towers does it...
I made tranfer of my Bell Phone number to Public account with an active phone number by mistake and I lost my Public number. How do I undo this and claim my number back?
I renewed my plan and r Yt hung was working good untill the next morning I woke up to a message saying I’ve used all my data, idk how it’s possible to use 50gb of data in that time let alone while asleep… any how my phone setting say I’ve used 15 but...
This doesn't work for me any idea why?
I have followed all the instructions, repeatedly, and to no avail!DOES ANYONE KNOW SOMETHING ABOUT THIS?
We have the Canada US Mexico plan. My wife is in Mexico now and connot connect to the Telcel network there. Has anyone had a problem like this? She is in Oaxaca.Her friend is with Freedom and has had no problems.
i have a 5G subscription plan & am currently using a 4G phone. Assuming I can only get 4G speeds, which is fine for the moment. What should my 4G speeds be. I'm thinking 50 Mbps max & usually 30Mbps on average according to speedtest.net is a bit low....
I was paying my account by automatic debit and now I can't use my phone because it says payment is overdue...I can't understand that ???
I input the number wrong when I try to transfer it to Public so I can not receive any message and complete the transfer. Please let me know what I do to fix it.
Was at the Apple Store doing some troubleshooting and it seems we deleted the my eSIM in error. Any ideas on how to recover?
My last call that is received successfully was on Feb 7th (data and texting always work, i do have strong 5G signal). after that:1. when i dial out, it keeps dialing for like 1530 seconds without ring tone, then showing the network is busy with busy...
I had my payment taken out of my account but my phone is acting as if it had not been paid for. I cannot find anyone to speak to.
Hello,I have just gotten a new phone which came with a Rogers Line from my Office, I want to transfer my eSIM from Public Mobile to this Line, and I would appreciate how to proceed with this. Thank you
I currently have a telus mobile account with phone number. I just set up an account with Public. Can i simply buy an e-sim and it will use my current phone number? And what if i take out the current sim, as i would be switching over to public, my ...
Hello, I am trying to get a CPE M55 Modem onto the network. I have a 5G Public Mobile(PM) SIM and the IMEI number. PM wants me to download a google app. That works if I am connecting a phone. However, I want to manually set up the modem to get cell...
Hi. My phone does not take esim, so I bought a physical sim. When I try to log in to PM account to change from esim to physical sim, it asks for a code sent by text message, but apparently I could not receive the text message with the esim so I canno...
Hello I’m trying to set up an account for myself. I tried to add my TD visa debit card however it fails to process the payment. Just wondering if anyone can help me out here.
I'm in Peterborough, west end, signal just went dead. Not connected to anything.
I signed up for Can/Us/ Mexico plan and I actually want the 5G60 GB for $39 . Can u please change the one I just signed up for to this lower plan !
I noticed that I couldnt make phone call saying - network is busy on Feb12th, today I checked my public account and seeing this message:My card is valid until March and my payment went through successfully for this month!Do you know why my service is...
Looking to switch from Videotron problem is my mom is the account holder there and she has recently passed away. I would like to keep my number. Is it possible to sign up and do number transfer for PM as normal? Do I need to go talk to Videotron fir...
I had to open a new account because me old.one got hacked.how do I get my information like my plan and my points and stuff like that
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