Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, back in August I redeemed 15 points for what was allegedly a $20 bill credit as shown in redemption activity below.However in my payment history I was only provided $15 credit and was charged over $5 for the difference.
Can't find the 15 dollar credit anymore, has it changed to 20
Cancel account xxx xx ***Message edited by CS_Agent to comply with the Community terms of service.
I need to submit new credit card and cannot sign in to account.
Trying to reach Tony regarding xxxxxxxxxxxxxx
Hi There, I cannot login to my previous account because my phone number has been replaced by a new number. Now when I try login, 6 digit OTP is being sent to my old number. Today I created a new account with another email address to post this message...
Hello!I ordered and received a new eSIM for my new phone. On my old iPhone, I see the eSIM on the app and here on the website but I can’t instal it in my new Samsung. The QR code is not scanning and I can’t proceed with my new Samsung until there is ...
I asked the public mobile bot how to suspend my account (not cancel it - but suspend it). The instructions were:=============Go to Account SettingsSelect “Suspend Service” optionChoose your suspension period (up to 120 days maximum)Your service will ...
I was in the USA last weekend and I couldn't get my data to work. Texts and phone calls were fine.
I have tried to change my number it says it is approved but then that it can not be installed. Then that I should contact an agent but there is no way to actually be able to contact the agent. So basically have no phone number at the moment and no re...
hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.
Hi my plan is auto renew on my visa. And that visa is expired so I need to replace it by the one a received. How and where can I do that ? Thank you
I originally had a eSIM with my activation with phone number... Let's say phone number '123'. Then I had to factory reset my phone for an unrelated issue, and had to pay again for my eSIM - so I got a normal SIM so this wasn't an issue again. I have ...
Just got started on PM. Is my subscription auto billed and debited monthly on my credit card?
I mistakenly kept trying to purchase a sim card and kept getting charged but it wouldn't finish the process of shipping it. Can I get a refund for these 4 sim charges?
Why can't I ship a physical sim card?
got a message yesterday, phone stopped working this morning. renewed today at 11am. 16.30 now phone still not working.
Scammers are using my phone number as a "spoof" number and calling people from my number. What do I do?
Recently got a PM promo text for Telus PureFibre 3 Gigabit internet from $78/mo on a 2-year term. Usually never took glance to subscribe to these monthly promotional texts from PM until now. When I called Telus, they could not find any information or...
I can't use my data, I can't text and I can't call, and I have service and my phone knows that it's on public's service but nothing is working
How does it work?Why isn't it reflected on my account?Why is there no customer service to help?
hello dear hope change my payment method to this account. thanks ***Message edited by CS_Agent to comply with the Community terms of service.
why u are giving data packs as a bonus when mobile internet is non existent with public mobile.. and my gear is perfect.. do not worry about that
Should I turn off my eSim for my home number when traveling overseas (to prevent unwanted roaming charges)?
My current plan includes Canada, US, Mexico minutes and messaging. Why do I receive a text regarding add ons when I am near the US border?
How do I change the sending of the identification code from telephone to e-mail?
Can make phone call can't receive phone call or text messages
Hi All, I know it this is an old question, but I still have a s20+ 5g SM-G9860 snapdragon version with no esim manager option active. I already saw some posts around here and I am wondering if same solution can be aplied on my phone. I am a European ...
We are in Mexico. Locals cannot make phone calls to either my or my husband's number which are on a Canada/US/Mexico account.What is the problem? How can this be remedied?
