I'm a PM client trying to help a friend in need. I'm about to lose my mind doing so... He's hoping to keep his old phone number. We tried using the IM** number and his old account number, to no avail. I'm afraid his prepaid credit card has been charg...
Ordered some card on February 8 2023 and have not received it yet
I have been a member since 2021, never my SIM card..
Can't receive or make calls on phone also Can't connect to network
Hi everyone been with Public Mobile for a few years now. After my payment goes through i usually get a text confirming payment and then usually by the next day I get second text confirming my rewards. I am on the original rewards plan and wish to sta...
Just got new phone plan. I can only text on phone. Why cannot do outgoing /incoming calls?
Hi everyone, I signed up for a PM account on Feb 17 and still have issues with incoming calls. I have no problems making calls, but when people call me, it goes straight to my voicemail box. I read many community posts from people with a similar issu...
I just migrated my number to Public, and now my phone is only getting H+ signal. I saw one person commenting about setting up the APN, but it's already set. I also checked the radio frequency of my phone and I should be covered.
Hi!I rejoined Public back in November. Ever since I have been unable to access my rewards profile. I just get the welcome screen that my points profile is still being created. I've been through 4 months of different cs-agents that create a ticket, pr...
I recently moved and my automated payment didn't go through. Now my account is deactivated. I cannot reactivate my account without changing my address in profile and I cannot change my address in profile without reactivating my account (the option is...
I'm on the old rewards plan but received an email yesterday to tell me how many points I've accumulated and redemption options. Since I'm not on that program surprise I have 0 points. lol. I suspect this email may have gone out to customers regardles...
Hey again my dudes, I feel like I've heard somewhere that participating in this forum can net you reward points. Is it for getting a comment marked as a solution? Is there a link someone could provide to give me some direction with this? Many thanks!
Could Management look into the possibility of offering an account that offers texting only i.e. no voice communication and no data, just text? It would be mostly for use by kids and the elderly
Yo my dudes, just wondering if there's reason to sit on them or should I just redeem any time I get $15 worth of points? Cheers!
I purchase US roaming add on and it's not working, your robot service is useless
I need a credit for add on bought by mistake but not used
The old loyalty plan was better, does changing plans automatically opt you into the new point system? Last topic was from 2022, has anything changed since then?
I ordered a SIM card on February 18th and I still haven't received it. Why ?
I need help urgently, ALL my callers can’t reach my line 95% of the time. Most people prefer to call me on WhatsApp instead of calling my Public Mobile line. This has been my experience from day one. I keep missing important official call. The worst ...
Hi there !I purchase a 300min international add on as I am traveling in France and it is not working.I need to access my voice mail and receive and calls Canada. Can anyone tell me if i am doing something wrong?Obviously I restarted my phone multiple...
In $15 plan, it includes 100 minutes of Canada-wide callings. Does it calculated on the outgoing calling or calculated on the outgoing and incoming callings?
hi there,Does anyone know how to setup an auto forward any text message which is sent to my Public Mobile number to my another phone number? or email. I will travel to Dominican , but Public mobile doesn't have Roaming service . Just wondering, can I...
I am heading to morocco tomorrow and wondered if i could purchase international data? All i see available is CDN or US. I dont need minutes but would rather just data or a bundle with data and minutes for travelling abroad. Can someone help!?
Dear Team,My parents switched emails and can not get their account verified to update payment options. They rarely login to update their settings. Do I have to cancel their account and get a new number? What are my options?
Hi, when I used Koodo, I would see a red dot with the phone icon. If I listened to the new voicemail, the dot would disappear. now with PM, after I listen, the dot remains. How can I have that go away so I know whether there’s a “not yet listened to”...
I like PM especially due to the price. My kids all have PM plans.I would like to help my elderly mom port her Shaw landline to a PM mobile plan. I have looked at the articles about this. (https://www.publicmobile.ca/en/bc/get-help/articles/choose-you...
Hi I accidentally buy a us roaming can you please help me