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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

All numbers dialing out say not in service, call 611, 611 Does not exist, no support

All numbers dialing out say not in service, call 611, 611 Does not exist, no supportTried the Chat "online support" tried changing phone number to no avail. called telus directly with no avail. Any tips? Thank you in advance.

I can't find my 2 add ons i purchased on Nov.18 using my rewards points. Please advise

SCAMS CALL ALL TIME

Hi, I received many call from all country, it's a scammed, how can i blocked or reported to not have receive more. They didn't access my account but they called (on phone)me everyday almost 5-6 calls per day . How can stop them please

Change Plan

Hello, how can I switch to the $20 plan if it doesn’t appear in the “Change Subscription” options? If that isn’t possible, can I port my existing Public mobile line to a new Public mobile account to get the $20 plan?

Resolved! Can anyone help me recover my account?

This morning my phone was no longer receiving service. I believe it was because the autopayment was attached to an old credit card number, but I'm unsure. I tried to login to my account and no matter what email (I have a few of them) I tried, it a...

Re: Can't downgrade account

When I click “Change Subscription” on the Overview page I get:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

SMS in Japan

Hello, I am a Public Mobile customer and I will be staying in Japan for about two weeks.I only need to receive SMS text messages to my Canadian number while I am there.I do NOT need voice calls or mobile data, only incoming SMS (such as verification ...

Phone stopped working

My phone stopped working . It won't turn on. Can I transfer my account to another phone I have ? Or is my only option to buy a new pay as you go phone ?

Change my email on my account

how do I change my email to a different email address for logging into my account

Porting a number

Hi i need help porting out my number because it has been “on hold” as my service just ended yesterday. Please help

Credit card

how do i change the credit card info for both my phone and my wife's phone?

Canceling and getting a refund

I am trying to help my friend cancel her subscription... not mine. My friend came from the United States and we tried to set her up with public mobile and transfer her number but you can't use a US number. We used my credit card to pay for it but th...

data

My mobile data is not working

Coumminty

Id like to cancel.. it is messing up the phone i signed it up with which isnt the phone i wanted

Attempting to Reactivate my Phone.

I would like to reactivate my phone plan for 613-xxx-xxx. Email is xxxxxxxxxxxxxxxxxx

Using US credit card for payments

I am trying to update my current payment method to my US credit card, and the method update page in my account asks me to enter a Postal Code. I don't have a postal code, as we use ZIP code in US. I entered my Zip code in the field and it says "Pleas...

Not receiving phone calls

Hello, I had an appointment over the phone which I "missed". Checked my phone logs, no incoming calls, the dr sent me a screenshot clearly showing outgoing, unanswered, calls to my number - we double checked the number and it was correct.I've been to...

I am new. I am not good in technology. I want to tak with an agent to have more details to transfer

we want to transfer all our mobile to you but I want to talk with an agent first

Porting Existing Number & Converting Physical to "E-Sim?

Appreciate any clarity & guidance re my intent to port my existing number currently with Rogers...wanting to take advantage of Public's Black Friday Promo; ie $35/mo 10GB Plan Canada-US-Mexico with FREE E-Sim & want to ensure there is limited downtim...

Data

I can’t access my data while I’m in Mexico. My phone works but no data

New Activation Issues - New number not working

Ok so I bought the $40 plan and free e-sim and got a new number. My phone (iPhone 13 Pro Max) went through the set up steps. I bought the plan through the app under my account so the app automatically initiated and completed the new e-sim instal but...

Email no longer accessible to login

Hi so I am writing for my grandson who needs his plan updated for payment and we are unable to get into his account because the email that was used to create the account is no longer in use. Can someone please help us ? Thank you kindly

New activating

I just signed up for service today still Tring to activate.I have picked my package paid and that's where I am stuck app wants me to use an esim but phone is not edim compatible I have bought a sim card

Need help with new activation

redeem points

i redeem $20only, but they deduct me $40 points

Credit card validation

I've tried to use my credit card but it won't validate. What next?

Resolved! Plan does not show up for me

Hello,I am trying to switch my plan to a new plan that PM currently offers however its not listed under "change my subscription". Please advise.

UnRecieved calls and voicemail

Just learned over the past week my work has tried to call me three times and none of these calls were received by my phone, no call log and i got the voicemails but no notifications for them theae issues are hurti g my livelyhood and impacting my ab...

Receive texts

I can send and receive all texts but I can't receive a text in a group chat where there are android and iphone users. I have an iphone. I can send messages but not receive them in a mixed android iphone chat. I can send and receive all messages in an...

Resolved! Unsuccessful Sim Order but payment deducted

Help! I order a sim card and there is unsuccessful error. So, I tried 2 more times but didn't realized the payment was deducted 3 times. Is there anyways to cancel all the orders??

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