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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25845 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37515 Views
  • 185 replies
  • 29 Bravos

Account delete

Hello, I have transferred my number to another provider now, and I would like to close/delete my account. I have logged in after more than 3 months, and it is still there. How do I close/delete a public mobile account? Some of my sensitive informatio...

Suj by Good Citizen / Bon Citoyen
  • 301 Views
  • 8 replies
  • 2 Bravos

Notifications

When I signed up for PM I would get a text message every 30 days to let me know my payment was accepted. At this time I would reset my statistics on my phone so I could keep track of data usage. I don’t get that text message anymore, probably for nea...

jrderrick by Great Neighbour / Super Voisin
  • 147 Views
  • 3 replies
  • 1 Bravos

Resolved! Service

I am in Nova Scotia and want to know what “Unlimited Canada and US wide minutes and messaging” covers. E.G.- if I call a family member in New Hampshire do I pay lond distance charges if I have one of the “International” plans?

Doug_742 by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 1 Bravos

Voicemail

Hello all! apologies if this is a silly question, but when I try to access my vm I get the following error. clicking ok, just returns me to the normal screen and I can’t access my vm.Does anyone have any ideas what I may have done wrong? I did set up...

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NikkiM by Great Neighbour / Super Voisin
  • 266 Views
  • 6 replies
  • 2 Bravos

Payment problems

How do I make a credit card payment when there's no option and no real people to talk to

Jess42 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 1 Bravos

Cancel plan

Hi, I will need to cancel a plan.  Can you please help me do so ASAP

Emilia1972 by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

freeze subscription

Hi guys,I am not in Canada anymore (comming back in one year)  so I would like to freeze my subscrition to be able to not pay but to keep my phone number. Is it possible to do that ? And if the answer is yes, how?  

Leefaecd33 by Great Neighbour / Super Voisin
  • 185 Views
  • 5 replies
  • 1 Bravos

SIM card

I want to get a SIM card for a second phone added to my account. How do I do this?

Dol1 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

Billing

I am being billed twice a month on my credit card but my account receipts only show 1 payment What is going on

Jo38 by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

Network issues in the Montmagny, QC area?

I have no network access this morning so I can't make, receive calls, or text. This is the first service interruption I have experienced in 4 yrs since signing up with Public Mobile. Sent a PM to CS agent. 

slugbug by Good Citizen / Bon Citoyen
  • 133 Views
  • 3 replies
  • 0 Bravos

Switch from physical sim to esim

Dear, I just bought a new iPhone 16 with eSIM only . I want to change my current physical sim card on the old phone to the new iPhone with eSIM , without changing my current plan and number. Could you please let me know how to proceed? Thank you.

AshleyXiao by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

CS_Agent

I cannot seem to login to my account via app or web.  I know my password and ID but then the login just hangs forever.I have already tried to delete the app and reinstall it but still does not work.Thsnks

Giancarlo by Good Citizen / Bon Citoyen
  • 195 Views
  • 5 replies
  • 0 Bravos

Resolved! New phone needs new sim card

I dropped my phone and got the replacement phone now.  But I need a new sim card, where can I buy? 

Tbausr by Great Neighbour / Super Voisin
  • 291 Views
  • 7 replies
  • 0 Bravos

Resolved! Alaska

Can I use PM service in Alaska with my Canada US plan?

cewik5550 by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Address change

How do I change my home address and postal code

Roliie by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Resolved! CS Agent

How can I reach you?

nensss by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

changing subscription

The whole reason I switched to PM was to be able to have a low data plan, is that not accessible once you start with the higher priced plan?I got lured to get the great price for what you get....thinking Id try it for a while hwv Im using very little...

MN63 by Great Neighbour / Super Voisin
  • 175 Views
  • 4 replies
  • 0 Bravos

Resolved! data usage

Public Mobile support I have been trying to check my usage for the last week.  I checked every day but the usage is the same.  Why? I don't mind usage does not increase but I just need to plan my usage for the rest of the cycle thanks for your help

Kosmosg by Great Neighbour / Super Voisin
  • 192 Views
  • 7 replies
  • 0 Bravos

Resolved! How to receive 2FA in Europe ,

Travelling now, trying to access My Account to suspend account, it sent 2FA code to my phone. Turned on roaming but still not receiving it

PrimarkES by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

France and Belguim

Can I purchase a pkg to travel through France and Belgium 

DebNB by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Data usage

Wondering if my data plan will be accessible in the US?

Ha100 by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Phone number transfer issues

Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a si...

SB68 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Downgrading plans

Hello,I was curious how to downgrade a plan. Lower cost plans aren't shown on my account

z34_eric by Good Citizen / Bon Citoyen
  • 236 Views
  • 3 replies
  • 0 Bravos

Adding phone back to my account

I missed updating my new credit card payment with Public Mobile and got it corrected.  But my wife's phone was not put back on our account.  Could you please add her back (xxx-xxx-xxxxx).  Thank you.

Kenny242 by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Cancel Transfer Number Request

Hi, I initiated a transfer request to transfer my number Public Mobile i want to cancel it and get a new number from Public Mobile. What's the best way to get this done? Thanks @CS_Agent

Naeem_Akhtar by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

Need help with old account

i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat wi...

OmnusNight by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos
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