Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
anytime someone tries calling me and I answer it instantly goes. Call ended for them, and then when I start making calls, it says that error code. I’ve done all the old-school tricks like resetting network data, restarting my phone and what not and h...
I dont know how to get a hold of customer service from PM and Im trying my luck to get someone to get in touch with me please. I cannot receive any calls now that im using PM. I transferred my number from rogers that dont have any signal anymore, ive...
I’m signed up yesterday and my phone isn’t working to make calls or send texts
I have an iPhone 14 that I was never able to have an eSIM for. Now I am trying to move to an iPhone 17 and it is requiring me to purchase a new eSIM. However, I receive an error message every time I try to purchase.
1. activated the esim on the wrong phone2. deleted it in hopes of reactivating on the correct one3. qr code does not work anymore4. can't access my account since it asks for otp that gets sent to the deleted number
My current plan is $60 as described here;As you can see, I haven't really kept up on the current plans since 2019. . This $50 plan is available to me & seems to be better. I'm a bit confused as to the 200gb of data in this new plan. Is that roaming ...
Was with PM. Switched to Kini. Now regretting and switching back.Having a problem porting in my number from Kini Mobile. Have been messaging CS.Kini provided PIN number did not work.Confirmed Imei number did not work.Kini INSISTS they do not account...
I have twice subscribed for 1000 minutes to the Uk 2000 minutes total and haven’t been able to use them. I keep getting the message hb1 when I dial the number
I sometimes get offered the same plan from Public Mobile to transfer to Koodo. Just wondering if it's worth it and if the service reception is better?
Where do I find the Autopay ?Thanks.
I don't get messages
I have been with Public Mobile for more than 8 years. For the first time this afternoon, July 3rd, I cannot phone out and message says my account is not active and I should make a payment to activate it.Monthly payments of $28.99 have been taken out...
I ordered and paid for an eSIM for my newer iPhone 14 several weeks ago. I have not received it. Perhaps it's lost. I'm in Ottawa tomorrow and would pick one up at a Public store, not a reseller. Which one should I go to?
Hi,I have a question, sometimes I'm late to make a payment for my subscription which I usually end up paying 5 hours later upon the notice. I have tried looking across the phone app numerous times to see if I can make late payments from my account th...
Can someone explain why I had this charge 30-day 3G Usagx1 e Price Increase $5.00My husband and I have the same plan on the same account and it only appeared on mine???
Thanks for any help
@CS_Agent I think the subject says it all. Tried multiple troubleshooting ideas. Tried to submit a ticket but received an error
I need to cancel my Freedom Mobile account. I signed up with public mobile yesterday but my calls still go to freedom Mobile. Please send me another authorization since it's been more than 90 minutes.
I would like to know why my phone is using data in the middle of the night ? For example between June 23/26 and June 26/26 it was between 8.38 to 12.20 used . I was sleeping not on my phone.
I hate a lot of things about public mobile but now I have visual voicemail it seems so that's nice. Is this official?
It has been almost 24 hours since I had my phone number transferred over from Koodo. This was completed successfully. However at this time I can only use date (ie internet) and send/receive texts. No phone service incoming or outgoing. I have an iPho...
I am trying to change my public mobile plan to the cheaper 25$ plan but I only have the option of going with my current $35 and up. The select plans does not show the the cheaper plans that I see when I log out and view plansI want to change or just ...
need to change from e sim to physical sim card but cannot access my account because phone number cannot be verified. how can I get around this.
How do I cancel my subscription
I don't know why but yesterday July 1st 2026 my account was charged $30 then today July 2nd 2026 my account was charged $35 for my monthly subscription can you please let me know what the $30 payment on July 1st 2026 is for?
@CS_help @CS_Agent I signed up on the website and paid for the activation then downloaded the app. I am transferring from Fido. Got error message on the app saying 'Subscription not activated' after following all the steps.Registered email is hohieud...
Instruction when adding a payment card to account say below - "We accept credit cards (Visa, MasterCard, American Express), and debit cards (Visa, MasterCard), provided they have been issued by Canadian or American financial institutions and are ass...
I put in a ticket earlier about not having the 5g service I had subscribed to. Now about 6 hours later I have been demoted from 4 to 3g service, and I have no data as well. I can't send photos or anything. All I can do is text or call. I can't even a...
