Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Could someone help me log into my account?
Im wondering if the app has a capability for passcode as i can't seem to find anything to lock it down besides logging out and having to log back inif no passcode, can it be set to auto log off once we close down / move to other apps?
Hello, I joined Public Mobile with a subscription on December 29, 2024. My account shows that the payment was successful. I have now received the sim card in the mail. I cannot seem to complete the activation. When I log in and my account opens, ...
I changed from bell to PM. I got an esim and ported my phone number. My old carrier sent the verification that it was ported.My phone number is not working and neither are my two factor authentication.
I received a referral to the Public Mobile $29.00 plan.I'd like to subscribe to the plan, but not sure if the subscription has to be completed today, or whether just applying for the plan would be enough.What is the policy from Public Mobile on Subsc...
I’m currently on a 30 day plan and want to save more money switching to 90 day plan, but I don’t see any options available to me.
I am having trouble transferring my number over. I’ve waited the 90 minutes and have called my previous provider and they told me to wait be 90 minutes and then call public mobile but I cannot find a number or find anywhere to get an answer.
Your system asks me to finish subscribing my plan when I tried to login, seems like I am not a public mobile user, but I have been a public mobile user for 2months now. The app stopped updating my data usage since Dec 31,2024, and I got to noticed t...
Hello PM community, I am attempting at signing up but when prompted the system says there's an error with my pay method. I've tried multiple cards Master/Visa and no luck. Is there a workaround?
Hello. I have initiated a plan switch to Virgin Mobile and I have not received the sms from Public Mobile to authorize the change. Can someone please help me? I’m unsure if the VM or PM eSIM is in my phone.
I entered the wrong mobile # when initiating the porting process during setup. Now when i login to my account it sends a 2fa code to the wrong #, and I can't login to my account. How can I enter the correct phone # if I can't log into my account?
I will be driving to the U.S and staying in Florida for 20 days in March. I have enough points to get the "Unlimited US talk, text and 3 GB data" plan for 15 days so I will sign up for it the day we leave Canada. Once the 15 days are up, can I log in...
Hey folks, I searched for this topic, and it's been posted several times, but I must be an idiot, because I still don't understand what this top-up is for payment.My scenario. I signed up Dec 3. I think I had to pay 10$ for card and preliminary charg...
Hi there, I've found an unknown charge on my credit card from PM for $16.95 for some reason. The recent activity of mine was changing the plan, but I chose it to happen on the subscription renewal day. I've also redeemed the points worth $15, maybe ...
I switched to public mobile Dec. 26 from Bell. Worked great. Yesterday everything stopped working. My phone says that Bell is the Cartier for my phone number and Public mobile is Cartier for cellular… any suggestions on how to fix this as nothing is ...
@hello I am already a customer but I start doing my registration but it’s asking for a new phone number to pick I want to keep the same number I a did the registration only to make a payment because is more convenient for me…can anyone help how to fi...
Hello!I have an active subscription with Public Mobile. Also I had activated the US Talk text and data roaming (Bundle pack) to get the coverage in USA. However I am unable to make or receive calls in my mobile.I have ensured all the connection setti...
Hello, I contacted you before regarding previous promotion and one of your agents answered me that you will give me a $30 credit. Could you check it for me please? Thank you.
I recently purchased a new iphone 15. My previous phone was an iphone 12 pro max, and I have an eSim. From my understanding, to switch to a new phone, due to compatibility, I need to login to my public mobile to purchase a new esim for $5.However, my...
I found an Android that belongs to a Public Mobile customer and am trying to get it back to them. Can Customer Service help?
Thinking about switching from my current plan of 29$ Can-US-Mex unlimited calling, texting with calling features and 10 GB of data, to the current promotion of 29$ Can-US-Mex unlimited calling, texting and 20GB of data. I thought these were the same ...
Hi, I sign up to Public Mobile with the one month free offer(on the third month). However I don't see a credit on the third month(Dec2024). I've tried to reach out to customer service on my forth attempt and still waiting for first reply.Any advice a...
I cannot send or receive SMS. I-Message works great…so it’s not an apple issue. Desperate to resolve this major issue Thank youSharon xxxxxxxxxx@xxxxxxxxxxxxxxxxxxxx
The phone with my Public Mobile eSIM spontaneously died (I swear to god, I wasn't even touching it at the time, the LCD just popped), so I signed up with Bell to get a new phone. Because I can't use the old phone, I wasn't able to transfer my number ...
Hi, I used to be a Public Customer and temporarily left to telus. But I want to come back and cannot login again to activate a new service / plan. What do i need to do ? Thanks
I recently moved from Telus to PM, and I have questions regarding the porting request process. I have ported my phone number but I have never received any SMS from Telus after replying YES that I wanted to port my number. From PM, I have only receive...
I'm in the US Before I left Canada I paid 15$ for US roaming. All I get is a busy signal for a few seconds and then nothing. Just now I paid another $30 and still no difference. What is the problem?
Hello All,I am a brand new Public Mobile subscriber with a brand new iPhone. I am waiting for my SIM card to arrive and have not yet opened my new phone.Should I put the new SIM card into my phone before turning it on for the first time, or should I ...
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