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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New user

I just signed up yesterday with public mobile and everything was confirmed for the transfer from Roger’s. I cannot call anyone. It says call failed or just dead air. is this common? How do I get it fixed

Re: Esim transfer issue

I'm having a similar issue trying to keep my Koodo number. Support page keeps rerouting and I can't get ahold of anyone. I've already paid for my new plan and my old one ends tomorrow.

Esim transfer issue

I’ve been trying to transfer munber to public from lucky mobile because lucky mobile isn’t that good on my iphone 16e , I responded yes to the message about the transfer and public mobile sent me this message: “Hey, it's Public Mobile. We're having t...

Resolved! 3g usage fee

I have a new Samsung S26 5G phone, but am still being charged the 3g usage fee. I checked the IMEI and it says it is not supported. My husband has a Samsung A36 5G, which is supported. Can someone explain what is going on?

Resolved! Transfer esim to a new phone

I’ve been trying to transfer the esim of my daughter’s phone to a new phone but even when clicking on purchase a sim and then “install esim now” it does not work, I get the message “Error, something went wrong try again later”how do I transfer to her...

Re: No Cellular Options

I’m also facing the same issue- one bar, to SOS and back. When I turn off wifi, only LTE but nothing actually loads. My eSIM is active, the network is public mobile but also flips to “not available”. My phone is essentially an iPad. Turned airplane m...

No Cellular Options

My phone suddenly has no cell service (4 dots at the top) and when I go to try to turn on cellular, I have no cellular options. I have turned phone off/on, toggled airplane mode, etc. to still be without service. Is the network down? Some help would...

Re: Get back my previous phone number

Hi there.i am by mistake change my number on new number.any chance back my previuos number

Fido to Public Mobile port stuck – both carriers are still active

Has anyone experienced this before or knows how to fix it?My previous provider was Fido. I decided to switch my plan to Public Mobile and requested an eSIM from Public Mobile. Before that, I was using a physical SIM card with Fido.Fido sent me a text...

Transferring my esim

Hello, I want to transfer my esim to new phone but i am not getting OTP because my other phone is out of the country, i need new QR code

Payment troubles

Went to pay my phone bill and selected a plan by mistake. now it wants me to change my number. i don't want a new plan. I'd like to cancel the plan that was selected by mistake.

Making me change my number

I forgot to pay my phone bill. I went to pay my phone bill today and ended up updating my plan. I paid for it and now it’s telling me I need to change my number. I tried pressing transfer number but it won’t let me use my current number (no it doesn’...

Porting error

HiMy phone number was ported incorrectly. I am currently stuck in a loop.I responded "YES" to the transfer mobile number. 5 hours later I get the reinitiate text message to respond with "1". At this point I can only make outbound calls and use data....

No signal strength

I haven't been getting any phone calls, I can't make any phone calls I'm getting two bars when I'm close to window and no bars when I'm in my house, this just happened today

please help

I cannot log in to my account because I forgot the email address I used when I started the plan. I am a senior and always pay with my credit card; I have already made a payment. However, my phone is currently disconnected, and I do not know what to d...

Resolved! Esim not Activating with my iphone 17

I just subscribed to Public mobile. i received the email with the esim QR code, but when i try to install the esim, it says " Unable to Activate eSIM" You can try again or contact your carrier for assistance.Would very much appreciate the help plea...

Porting Issue

Hello, I recently changed my phone number to PM and the porting isn’t done yet. It’s been over 2 hours and I still can’t make calls or send texts using my phone number. Please help

Resolved! eSIM or SIM card

Can I get my old phone number from a new SIM card or do I need to purchase an eSIM card

Resolved! eSIM

I have already bought an eSIM but cannot access my App Store to download it. Can I please get that eSIM QR code be sent to my email so I can scan it and install it directly? [email protected]

Resolved! Subscription

I purchased the $50 plan and activated the SIM card and when I go to make ph calls is says I have no minutes but it’s unlimited talk and txt in the $50 plan so what’s up?

Resolved! Issue with the number transfer

There is an issue with transferring my old phone number to my public mobile phone number. It seems that when I call someone from my public mobile number it works, but when someone tries to call me back, it doesn't work. Please help.

Resolved! In Payment History, Download Receipt does not appear for the latest month

In Payment History, I can ususally download Invoices via Download Receipt. This is not appearing for the latest month. How can it be restored.

My payment was processed but I received an error code 802 and can't activate my account

I made a payment but I received an error code 802 and can't activate my account. I need to submit a ticket to get help from a Customer Support Agent. Please contact me to activat emy account.

Porting another landline to my account

@CS_Agent hello i.already have a number active with you. I was wondering can i port a landline number with public mobile too?

Help

I recently switched to Public Mobile and transferred my existing phone number. I have an iPhone 13 using an eSIM.Unfortunately, I have no service at all. I cannot make or receive calls, send or receive text messages, or use mobile data.

New suscripción for my sister

Hi I need some help. I am not able to finishing the process due to some unexpected situation. Can someone contact me so I can explain? Thanks

Resolved! Re: Network upgrade

I was recently told my brand new iPhone isn't compatible according to its IMEI. Is that likely an error?

can't renew subscription or can't make payment

I've tried many times on renew subscription and makepayment, but all failed. IT always show that "sorry, we are not able to process your payment at this time", i've changed my credit card, still can't work. anybody can help? My account is already on ...

FIX YOUR NETWORK

I am trying to edit my old card info and your website is not allowing me to do it.i have also tried on another device and it’s the same thing

How to use my promo code for add on

Hi there, I am trying to use my promo code for add ons, but con't see where I can get this option?

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