Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Went through the transfer, Public says my subscription is active. However my "Primary" in my cellular tab on my phone still says Freedom Mobile. Would like to know what's going on here exactly? How do I finalize this?
Im beyond fed up with this company! I have no phone service because it will not allow my updated payment method. So I have constantly had to go purchase vouchers. All of a sudden no one is selling public mobile vouchers!!!! My service is now suspen...
I've used voicemail boxes with other carriers, and some had the option to announce the last login time. I just wanted to know if this can be setup on Public Mobile, and if so how it can be done. Any help is greatly appreciated. Thanks in advance.
Activation error and I get into a loop that won’t let me login to chat.
For example some I've ran into, equifax 1-800-871-3250 Simplii 1-888-723-8881
Hey guys i am moving to the usa for a job in a couple of months . I have the canada - us 34 dollar plan currently. i have 50 gb within canada and us and unlimited canada us wide minutes. My question is when i move to us can i still keep using my publ...
Hello.Both my husband and I have Samsung phones which are on the same account. We have been in Mexico for 10 days. My phone is working, my husband's is not. What do I need to do to get it to work here?
Hi. I recently ported my old number to PM. There was an existing PM number to which I ported my old number and the OTP is still send to the PM number or PM temporary number.
Hello, I mistakenly redeemed 15 rewards that were for 15 GB of data when I meant to have Bill credit. I did not notice until afterwards. I was confused because you used to redeem 15 rewards for 20 bill credit. is there anyway I can get this fixed?
I recently lost my phone and thus my Sim card. I am a Public Mobile subscriber. How do I get a new phone and yet the keep the same phone no. without having my current Sim card?Edit: changed labels. Not community related post.
I am wanting my credit card removed off my account because I put money over on my account already for my subscription and you guys took out another payment without my permission. This is not the first time this has happened I've complained before. I ...
I got a number from public mobile but I want to transfer my old number?is there anyway I can transfer my number without getting a SIM card?
Hi Public Mobile team,I recently went through my junk text messages and it seems I got an offer in October from a 5474 number that for the same price as my current $34 60gb Canada wide plan, I could upgrade to a 60gb Canada, US, & Mexico wide plan wi...
How do I activate my new iPad Mini with eSIM on my account?
HI there, switching from a physical SIM to eSIM on Public Mobile will reset my subscription?
I was unable to find any information about the length of period when a plan terminates and new one must be started in order to keep the card/phone number valid. I am occasionally away for two or even three months at a time, and see no need to pay for...
I recently purchased a subscription and have been attempting to activate my eSIM. I scan the QR code and download the apps in android, I receive an error stating that activation is not possible. After multiple attempts, I am now still unable to compl...
Public Mobile charged $18 to replace $15 plan, however, it does not provide 1GB+CWC. Did you encounter similar issue? I have replied to their numerous emails. Is their service provided by Robots?
Are promo only for new activations?
I need a Customer Service agent for porting in issue. cs_agent is it?
What should I do ? I purchased a physical sim initially during phone change and then when it did not work while on the phone store , I bought the e sim on the PM app. Still not working either way
Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus ...
I set up my new iPhone with you and I need to buy the eSIM card. As per your instructions, eSIM card fee should be waived for the existing account. However I was charged for the eSIM. Please refund me such fee. Let me know if you need payment receipt...
Just swapped here and holyyyyy this is confusing and rough. Is there no support to chat or call at all? Wouldn’t have ever swapped if I knew how alone you are if you have issues. I have people that can’t call me and it just goes right to an error mes...
My phone is broken, and I want to buy an eSIM to transfer my line to an iPhone 13 that already has an active eSIM. Is this possible?
Trying to transfer from Telus and getting an error message Invalid Phone Number but it is a valid number, very frustrating.
Hi a few days ago I left Public (physical SIM) and subscribed to 1-yr of chatr (eSIM, cheaper and better cell reception from where I did the swap). However now I've come to realize most of the other locations are better with Public. Now my aim is to...
Planning on porting out, but i want to port in another line number. Can I do transfer Transfer Phone Number found in my account settings so they can take over the benefits of my account and not buy a new sim again? Or will they have to purchase a new...
Been a member for almost a year, and i wanted to add another fam member to PM. Same Deal i got last year at the same time was $30; NOW it's $35??? same 20Gb data Unli-talk/text US,Mex,Canada?? or am I missing something for the reason of a for a $5 in...
I updated my credit card info for auto payment and I'm not receiving service
