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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is it worth transferring to Koodo

I sometimes get offered the same plan from Public Mobile to transfer to Koodo. Just wondering if it's worth it and if the service reception is better?

Resolved! Re: Cancel subscription

Where do I find the Autopay ?Thanks.

SMS

I don't get messages

Phone no longer active

I have been with Public Mobile for more than 8 years. For the first time this afternoon, July 3rd, I cannot phone out and message says my account is not active and I should make a payment to activate it.Monthly payments of $28.99 have been taken out...

Lost eSIM Card?

I ordered and paid for an eSIM for my newer iPhone 14 several weeks ago. I have not received it. Perhaps it's lost. I'm in Ottawa tomorrow and would pick one up at a Public store, not a reseller. Which one should I go to?

Resolved! Customer mobile phone UI/UX suggestion

Hi,I have a question, sometimes I'm late to make a payment for my subscription which I usually end up paying 5 hours later upon the notice. I have tried looking across the phone app numerous times to see if I can make late payments from my account th...

Resolved! NEW CHARGE ON CREDIT CARD

Can someone explain why I had this charge 30-day 3G Usagx1 e Price Increase $5.00My husband and I have the same plan on the same account and it only appeared on mine???

I need to change my payment info

Thanks for any help

Can't access Data when i'm off WIFI

@CS_Agent I think the subject says it all. Tried multiple troubleshooting ideas. Tried to submit a ticket but received an error

I need to cancel my Freedom Mobile account. I signed up with public mobile yesterday but my calls st

I need to cancel my Freedom Mobile account. I signed up with public mobile yesterday but my calls still go to freedom Mobile. Please send me another authorization since it's been more than 90 minutes.

Data usage

I would like to know why my phone is using data in the middle of the night ? For example between June 23/26 and June 26/26 it was between 8.38 to 12.20 used . I was sleeping not on my phone.

Visual voicemail

I hate a lot of things about public mobile but now I have visual voicemail it seems so that's nice. Is this official?

No Phone Service

It has been almost 24 hours since I had my phone number transferred over from Koodo. This was completed successfully. However at this time I can only use date (ie internet) and send/receive texts. No phone service incoming or outgoing. I have an iPho...

Resolved! Change to cheaper plan $25

I am trying to change my public mobile plan to the cheaper 25$ plan but I only have the option of going with my current $35 and up. The select plans does not show the the cheaper plans that I see when I log out and view plansI want to change or just ...

Change to Physical sim card

need to change from e sim to physical sim card but cannot access my account because phone number cannot be verified. how can I get around this.

Subscription cancelation

How do I cancel my subscription

Billing question

I don't know why but yesterday July 1st 2026 my account was charged $30 then today July 2nd 2026 my account was charged $35 for my monthly subscription can you please let me know what the $30 payment on July 1st 2026 is for?

Activation Error

@CS_help @CS_Agent I signed up on the website and paid for the activation then downloaded the app. I am transferring from Fido. Got error message on the app saying 'Subscription not activated' after following all the steps.Registered email is hohieud...

Adding Credit Card with US Address

Instruction when adding a payment card to account say below - "We accept credit cards (Visa, MasterCard, American Express), and debit cards (Visa, MasterCard), provided they have been issued by Canadian or American financial institutions and are ass...

No service, no data!

I put in a ticket earlier about not having the 5g service I had subscribed to. Now about 6 hours later I have been demoted from 4 to 3g service, and I have no data as well. I can't send photos or anything. All I can do is text or call. I can't even a...

Lost access to any account information need a CS

....but everytime I try sending a message, 8 am told authentication is not valid

How to get old invoices from more than a year ago

Hi - I need to download all bills from 2025 for my taxes. How can I get that?

sim card is not working for the last month

I have had the same phone and sim card for a few years and it has stopped being recognized. I have a Samsung S21 Ultra. I have not had an issue until recently. I do not have access to SIM manager and the carrier information is not show up.

Agent error cost me...

How do I make a complaint against a Customer Service agent?They screwed up my account number with my former provider, thus making it very difficult to get my number ported to Public Mobile.It took over an hour for ME to determine that it was Public M...

What is my Public Mobile account number???

I want to cancel my account, as I can never speak to a HUMAN to get a simple reply to a question

service suddenly stopped working today. My phone only shows SOS.

My Public Mobile service suddenly stopped working today. My iPhone 11 only shows SOS.I’ve already restarted my phone, reset network settings, toggled airplane mode, and manually selected the network.My SIM card is detected, and the carrier shows Publ...

Charged after switching cell phone carriers

I switched my cell phone number to a different provider, which took effect on June 21. The same day Public Mobile charged me the monthly fee which I no longer need or have the ability to use. How do I get a refund? Do I need to dispute the charge w...

Transfer phone number

I want to transfer my number to another supplier and it's not working. please help me

My phone stop working

I did pay my month and suddenly no more connection I reste did everything and not able to speak to them

Resolved! Top Up?

How can I top up my balance? I want to put money on it before my renew date so I don’t have to worry about paying it on the renewal date.

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