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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My Account Access

I am having the same issue, I have been a costumer since 2016 or earlier. I tried to access my account to see if i need to update my payment method or information and I am being asked to create a new account. When I try to change my plan I am asked t...

Resolved! Plan Expired & Re-Subscribing costs more

Hi there, I recently signed up for public mobile last month and found a 50% off deal for a 80Gb 5G plan that was $50 and went down to $25 with the deal. Everything has been fine and working well until now. I think my payment method changed and one of...

Setting up a PIN on telephone payment

I require assistance in setting up a PIN.There are nothing in my account to do that.

Resolved! Refund for 300 min International Add On

Hi, I purchased the 300 min international add-on only to find out later that US is not included in the list of countries supported by this add on. Can I get a refund? I'll subscribe to the US add-on. Thanks!

$10 referral Credit in March

Hello, I’m sure a lot of people switched to Public Mobile in January for the $20 deal. At that time, there was a $10 referral credit for both the referrer and the referee. I’m pretty sure I had a $30 bill credit, but it has disappeared. Is anyone els...

can't reactivate old number on account

I have been trying to reactivate my phone number for about a year. You keep sending me emails asking to get my business back and promising that I can keep my old number. I've gotten so fed up trying 10 different times. I'm trying again today and I'm ...

Resolved! I can't make phone calls

I did a number transfer 2 days ago and I still can't make phone calls. My husband did the same yesterday and has the same problem

Samsung A51 compatible

I'm on the PM 4G network and i keep getting texts telling me i have to change to the TELUS network. Is my A51 not compatible with th PM network? It says its 4g VoLTE compatible.

Resolved! Phone will not connect to Network at certain locations

Unfortunately my phone will not connect to the mobile network at certain (in-town) areas, showing "Emergency calls only". My partner is also on Public Mobile and has no problem connecting to the network at those locations, with a different phone of c...

SIM card replacement

Says I am unauthorized what do I do?

I want to pay my bill

For the second month in a row, you've cut my service without warning. Prior to this you were taking it directly from my bank account. What is going on man??????

Resolved! Re: 3G shutdown, and switch to Telus offer

Thanks. Does it mean, for example, if I am to get a used phone from Amazon that is Samsung S22 or later, it will be compatible with Public Mobile?I have a Samsung S20, which is still perfectly workable. Based on your answer, this is why I received th...

Activation and transfer issues.

Hi, I said yes to the number change port text but later said no as well. And the activation saying unable to activate and contact support services. So, when i tried to do that the bot kept on circling on the topic but I could not contact the agent at...

Resolved! 3G Shutdown Phone Compatibility Check

Received same text message as many here. Using Samsung A50 and IMEI check says it won't be compatible. I wondering if a Samsung A17 would be? Is there anything specific in the manufacturer's specs that I should look for, or is this all Public Mobile-...

Paid but received no service

I signed up for a promotional offer, and thought I completed all the steps as I paid money. Turns out, I didn't activate the e-Sim, and thus I never received service.When I try to log back in, I get prompted to pay the activation to receive service, ...

Resolved! Forgot email address

I forgot an email address which I need to sign in. Can I get the one time code to my phone number not an email address which I could not remember. It is really difficult to get support from customers service.

Can't call the UK

I bought a 15$ top up for international minutes but I still could not make a call to the UK. The message told me I had used up all my minutes. I would like a refund.

service

me and my wife switched from rogers, we can only call out, but not receive calls, been playing around with everything, can't even send a ticket as it will not take a username, found a phone number on line for public, its automated to take money only....

iPhone 7 no calls

I can’t send or receive phone calls

Resolved! iPhone 13 Pro & eSIM

I am trying to get my mother’s account going, during eSIM activation it’s saying the iPhone 13 Pro is incompatible. The phone is eSIM compatible so I am wondering if your team is able to send me a QR code or another method by which the SIM can be add...

Resolved! My phone cannot receive or make voice calls and cannot text.

Today I could not use my cell phone to receive or make voice calls. After several rings, it went to my outgoing phone announcement. I also tried texting with my phone and also failed. Can you advise me what to do or should I call Telus Mobility to...

no connect to internet when using data

I can not connect to internet when I use data. And my plan states 5G speed, but it shows 3G on my phone, why? Even whith 3G, I can not connect to internet.

Resolved! Auto renew

I have 2 questions. My daughter and I switched at about the same time. She she switched over first and her billing cycle just lapsed and it didnt automatically come off her credit card on file. Now she's lost the $25 promo plan. My cycle is coming so...

Getting old subscription back

I had the $26 subscription, but my card was lock and unfortunately when I went to renew it, it had gone up to $56. Is there any way to get the old subscription back?

Voicemail HB1 error

When people call my number and I don't answer, instead of my voicemail message, they get a error message" HB1, the number cannot be completed as dialed". Now they think my number doesn't exist, but the problem is with the routing number to voicemail....

Call from Poland

Hi, how can I make a call from Poland? Thanks!

Phoning to United States

my plan only covers canada wide long distance so always knew must pay extra to phone outside of canada - just tried calling a USA phone number and repeatedly told my minutes have run out - didn't really fully understand at first but then saw must pur...

Phone number is not in the system

Hello, I have forgotten which email I have used to enter my account but I cannot receive a OTP since the system says that my phone number is not in the system.

Resolved! Request to Honour Yesterday’s $40/100GB Canada-US-Mexico Plan

Hello Public Mobile Support,I’m reaching out because I’m really disappointed and hoping you can help. Yesterday, we were trying to sign my 14-year-old son up for the $40/month plan that included 100GB of data across Canada, the US, and Mexico. This i...

HOW CAN YOU GET HELP ??????????? phone is broken so no 2SA or serial number

This "help" is the absolute worst. Do any humans work for Public?????? My phone broke and I can't submit a ticket because I don't have the serial code or IMEC#. HTF do I transfer my service to a new phone so I can have service while its being repa...

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