Community

Can I choose a specific number? My previous public mobile number.

So I accidentally messed up the automatic payments and lost the phone number I used to use with public mobile. I can see when I call the number it is not in service so it doesnt seem like anyones using it. Is it possible to reopen my account and choo...

when I log in, I only receive two options, but I need payment and full service options

Cannot access voicemail regardless of method used

When my friend that recently joined PM tried to access voicemail, it didn't work, whether by tapping voicemail notification, holding the 1 key down, or anything else. It says she needs to add a number. How do we resolve this? 

Friend that I helped join PM used RBC debit Visa card won't renew

When a friend that I helped join PM signed up using an RBC debit Visa card, it worked fine. But when it tried to renew for the 2nd month with the same card, it wouldn't work even though the account had sufficient funds. Why?Also, because the renewal ...

dropped calls

why am I having a lot of dropped call

How to get in touch with an AGENT!!!

It is very difficult to get in touch with Public Mobile.  I just wanted to remove my credit card and get my refund.  As I join Public Mobile on May 21, 2025 in the afternoon BUT cancelled my service in the evening and was charged for $26???

SIM card not recognized in new phone

My old cellphone died, bought new phone and received new sim.Went to my account to change the SIM #.My Umidigi Note 100 5G phone doesn't recognize the SIM CARD despite it being in slot # 1. I have reversed the card - maybe I put in the wrong way but,...

Where can i find my prom code,

Activating new service

New user to Public, trying to activate a line for my mom using an eSIM was hoping to use the QR version for ease of simplicity but I never got the email with the QR code. 

Travel

I was wondering if with my plan is US roaming included.. my parents and friend say they crossed no problem and didn't have to change anything or pat more. Thank you

Phone disconnected

Hi, my phone was disconnected as my credit card expired and I am trying to get into “my account “ to update my card info.  It won’t let me get out of “finishing activation” which then would require a new cell number. I’ve tried clearing cache etc and...

Unlock a Public Mobile Phone from 2012

@CS_Agent kyocera Qualcomm 3G CDMAAndroid version4.0.4software version1.002pmhardware version 0102baseband version 1.002pmKernel version3.0.8-perfrelease@releas #1wed Oct. 3 12:34:06 JST 2012build numberIMM761

Esim vs physical sim

I'm about to make the switch from Rogers as they're getting rid of their prepaid services and Public is the best deal I can find that offers 5G. What are the pros and cons between the 2 different sim cards? I know if I get esim I can port my number A...

Missing Subscription Plan

I was able to sign up my kids for a 4 G, 1 GB plan for $19, and I'd like to get on the same plan, but I don't see it as an available plan in my account?! Why is that?

my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

my account was due and i paid $37.74for the 5g 60 gig upgrade and it didn't upgrade me

Transfer number

I have Koodo prepaid number and I want to transfer my number to the public. Is there any one to help me?

New phone plans

I was sent a phone plan through Koodo but accidentally deleted the information. Can I get this Information again please

About the case for SIM card not valid

I have already set up an account, and when I type the 19-digits number on SIM card, it shows it is not valid. I want you to solve this technical problem. Thank you so much!

Enable international roaming on my account

Hi there,I am seeking guidance on the activation process for international roaming.Thank you

Payment/service issue

SpoilerMy bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill againMy bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill again

Data rollback

I am curious if any prepaid plans come with data rollback ?

Text app issue

Please. Messages won't send a screenshot nor voice recording. They appear in the window but when I tap on them I see a circular moving line 'sending...' And a Choice to 'stop sending and delete'. Given enough time of not being aware of the problem th...

Cancel upcoming change to subscription

How do I cancel my upcoming subscription change.Clicking on “Cancel subscription change” does not work. I want to keep my current subscription.

Adding a line

Can I add a second and third phone line to my account? 

My phone account

Hi I recently bought a PM sim card hoping to wean myself off of my wife's account. I changed the phone# as requested and I thought I was set with new # and my Email address. However when I turn the phone on it still shows up as my wife's phone on any...

Lost phone help!

My husband lost his phone and can’t log into his public mobile account because he can’t get the text and can’t access his email without the 2 step verification process either. Bought a new sim, want to activate it with same number to be able to acces...

Payment

Your website will not accept my new card number. 

Robo callers

Is there a service that public mobile offers that screens robot callers