Community

Can I book an plan for someone ?

Hello, I have a friend who want to come public mobile (as new customer). Please how can I book or negotiate a particular plan for him ?Thank you by advance for an answer.Djim  

CS agent

Hi there, Anyone else had issues with CS agents while trying to resolve a service issue?  I think I've been ghosted mid way through attempting to resolve an issue.  Ugh!!!

Text offer not added

Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and  it is still not there....

Cancel my account and get out of my life

How do I hate thee? Let me count the ways. Days to get my eSIM figured out No ability to switch to Wi-Fi calling Absolutely infuriating process to try to get any help or any responseA system that asked for two factor authorization, even though I’ve a...

Internet slow

when I’m on my data my Internet and other apps seems really slow and basically unusable. Is there a fix to that? 

I need help removing a number attached to my email

Phone Esim compatibility Issues

I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible

can get and send texts, but didn't receive calls

Can get and receive texts, but don't receive and can't send phone calls. I've tried everything the Internet suggests and checked my phone's IMEI (Public Mobile says it OK) don't know what to do.

Need to pay account but 50% off promo not working

I've been trying to get help through a ticket since last night. I need to pay my bill but I'm currently on a 50% promo. When I go to pay my bill it wants me to pay the full amount? The promo isn't being applied? Support agents aren't helping. Just a ...

LTE Volte

I have a flip phone used only for telephone. I have LTE already. Am I ok when it changes March 1 2027

Physical SIM + ESIM Support

I had a perfectly working physical SIM (Public Mobile) an active account tied to it for personal use. I purchased a ESIM (Public Mobile) to set up for business use. Public Mobile did not give me an option to set up a new account for said ESIM. Instea...

Changed plan but still not updated.

Hello, I changed from the $40 5g plan to the $40 75g plan. It still says I have the 5g plan and says I used all my data all ready. I have no wifi where I live so I depend on data. I’m really frustrated as there’s no actual customer service to speak t...

Failed phone number porting from Telus to public

Could someone send me the porting team contact information? My transfer has taken more than 24 hours and it is still not working. 

Card won’t work and won’t update to a new card

today my service stopped working which I didn’t understand because I have automatic payments on, when I checked online it’s said my subscription expired and I need to change it which is fine I picked another but now it won’t except my card which has ...

Voicemail rings

Hi. Just want to lower the amount of rings my phone makes before voicemail kicks in. My phone is ringing 13 times. I want it to be 5. Thanks in advance !!!!!!   

New phone eSiM transfer

it says I need to contact you guys but I’m not sure how to do that. How can I transfer my cellular plan to my new phone

Re: Updating Credit Card Information

I’m having the exact same problem.  How frustrating as there is literally no one to talk to.no replies to tickets either.

Account suspended

HiI subscribed to Public Mobile in January when the deal for $20 monthly was on. The account is being used by my child and he's just told me that he's not been able to make or receive any calls since March. I logged into the account and it says "Your...

Account info missing

I changed the email on my account and when I log in it doesn’t show my plan or any account info. How do I access my account number and plan info?

US Roaming | Network Busy | Fast Busy Signal

Hey all. I posted this 2 weeks ago. It was flagged as "spam" and blocked. Received zero replies. Public Mobile support has been unable to provide a resolution. Hopefully somebody can help me out here. Thanks in advance I have a CAN / USA / MEX plan. ...

New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

my old iphone SE when transferring to my new iphone SE is showing SOS only and will only recognize my very old carrier Rogers. Should I get a new sim card? or an esim? And when i try to order the sim card it tells me my address is not the correct one...

Account appears inactive

Ive been a PM customer since 2018... Phone/plan has always worked well.. yesterday although the phone is working I do not have any data access.. I am on auto payment so that shouldn't be the problem.  When I log into my account it is like I do not ha...

Re: PM - was sent a koodo sim card.

Oh wow I just got the exact same experience. Did it end up working for you? I’m just as frustrated as you right now. 

SIM card invalid

Hi. I was going to try switching provider and try public mobile but when I tried finishing my activation, it said the new SIM card I received is invalid. I find it extremely hard to get an answer from anyone to help me and I’m just getting frustrated...

My Phone is dead

Hi, I am writing to request assistance with restoring my service. My previous device has suffered water damage and will no longer boot, making it impossible for me to access the eSIM or receive the SMS verification codes required to log into my accou...