Cannot receive and make calls

[Cameron15]

I have rebooted the phone and reset the mobile network.  My account is in good standing.  But I still have difficulties to make and receive calls.  Sometimes, it works - I managed to make a call but then it got disconnected while waiting.  Then, a message indicating " Mobile Network Not Available" appears.

[hTideGnow]

hi @Cameron15 

what phone is that? old one or new?  wonder if it is a device problem.  Can you test your sim card on another phone?

or ask PM support to refresh the account.  

submit a ticket with CS Agent using Chatbot here:       
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