Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I create a ticket for mistakenly purchasing add-on? It won't seem to let me after 7 attempts.
Limited-time offer of $ 34/month, cost after limited time is what amount?
my bill has gone up from $10.08 to $16.80 with no changes from me is this an error or a new price now
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I have an account since 2022 setup with autopayment plan. I have not log into that account since then.Now, the problem is, when i try to log into that account, the 2FA EverSafe is sending me a code to the phone number, but i do not have the sim anymo...
Hello,I can not login to my account and phone not working.
I have been having a lot of issues with Public Mobile for the past half of a year at least. It started with call quality. I would go to "outer space" when the person I am on call with can barely hear my inaudible voice that was very faint and electri...
why would PM delete my post that had 10+ comments on it?
I’m setting up a mobile plan with Public Mobile and need to know which types of prepaid credit cards or gift cards are accepted for payment and account setup. Specifically, I’m interested in using prepaid Visa, Mastercard, or other gift cards. Are th...
Have reset password to email address and email never arrives.Was able to re make an account with the same email even though i have an account and have been a customer for nearly 5 years. please help
Hi,I can't log into my account at all, it keeps putting me on an activation page, but I've been a customer for about 4 years, with the same number etc, I also can't log in using the app, same issue.. I don't know what to do!I have reset password, etc...
I have spent several hours trying to activate my eSIM. I have tried by using the QR code and I get the message, "Unable to activate eSIM". I'm looking for some help here, and don't want to be left down a deep hole as it appears many have fallen with ...
what’s the problem it did like this 3 times and I closed the app and reopened logged off and logged in again?!
I had a text message offering a deal on data. I accepted and received confirmation. It was to take effect on my next payment date (today) but nothing has changed. How do I get the deal?
Could somebody please send me a PM link to message customer support. Nothing seems to work and quite frankly im ready to give up!
How to avoid international roaming charge when travelling
I need to kmow what to do. As to getting my number transferred to a different sim after I just lost my phone in the lake I don't know my email associated with my public account please i also need to wsitch my other number my esim to regular sim and t...
i bought a SIM card I’m trying to make the payment but I have to put the billing address same as the card I’m paying with which is from another province I don’t have any cards from this province what do I do???
My husband phone is not working anymore due to non payment. I need to set up the new credit card number but he can't get the code in the text message. Can you send it to my cell number ###-###-#### or our e-mail ****@*** . Thanks
Hello,Unfortunately, my bank card expired and I did not realise as I mostly use cash. I went to update my card details in my account, however, I cannot access my account. The website continuously brings me to the activation of a new sim card. I simpl...
Hello all!! My subscription got renewed today and I lost my phone yesterday. I haven’t used any of the services . But my money got deducted as it was due for renewal . Is it possible to get my amount back to my bank account and also, I don’t see an ...
Trying to forward my calls from my landline (Oxio) to my cell phone. It goes directly to my voicemail on my cell phone. How come my cell does not ring? Oxio said to call PM as Oxio checked everything and all is good on their end. Please help!
I have 2 dollars cash back for set up autopayment. but last payment I do not get it. why
I can't get past the Full Access code screen. I am asked to enter a code from my phone number to get Full Access but, my phone number doesn't seem to be connected. I have been going in circles here for two days. What do I do to get my phone number...
I successfully transferred my number on Thur but I can only make calls. I submitted a ticket and hope someone can help me with a solution.
I have an email address linked to my account that I NO LONGER have access to. How do I change it if I no longer have access to the current one linked to my account?
For the last few weeks when I am on the phone my calls are being dropped. I have tried all the suggestions and nothing is working.
i recently received an offer from public mobile to upgrade to 6 GB of data at 4 G speeds for $22.00 per month and is that my total cost or is this additional cost added to my existing monthly plan?
