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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Records

How can I go about getting text or call records from.a specific number?

I got charged for service that I won't be using.

I recently ported over my number to a new provider and had days left in my current cycle. i got charged even after my number got ported over. can someone else help?

All incoming calls display as Private Number, when preferred network type is set to anything but 3G

I've recently switched from Pixel 6 Pro to Pixel 8 Pro. After restoring the backup onto the new phone, I noticed that all my incoming calls were displaying as Private Number. I've reset network settings, cleared cash and storage settings for the Ph...

Payment problem

I have a pre authorized plan with my credit card but have been cut off. I want to talk to a real person to resolve this. Am getting frustrated and thinking of changing plans because of this.

Texts

Can’t make outgoing calls or texts

Resolved! Losing a phone and changing SIM card number

I lost my phone and SIM card, but replaced both with new ones and resumed my Public Mobile services with a new SIM card. I still have my old phone # and I am wondering if the old phone is now removed from that same phone number?

Text

I have an iPhone and since switching to public mobile my texts to friends with Samsungs want deliver.

I have not received my sim after 3 weeks.

Please advise.

sim card is not working any more.

I do not for what reason, my sim card is not working any more recently, the data usage in the past one month is zero and I am not able to receive any text and phone call. Does anyone know how can resolve this issue?

Costa Rica

I’m travelling to Costa Rica this week and need a plan to be able to talk and text only…is there such a plan?

Resolved! Travel to US

Help!I'm going to be travelling to the US. I have the $39/mth, unlimited Canada/US calling & texting plan. Will i be able to use my phone seamlessly while there, without added charges? Or do I need some sort of add-on? Never done this before & not ...

Service

I have no phone no emailMy account is active but won’t open l changed credit cards but that did not work .You previously told me to contact the credit card company.They checked the connection .It was activated The problem is with public mobile.Please...

Weird Notice and Incentive to Switch to Telus

I just received this weird and confusing notification. Anyone else get this? Is it legit?

text: my service will degrade in 2 days, please join Koodo

Hi, I'm mystified by a text I just received from Public Mobile. Due to "upgrades" my connectivity will be degraded after Feb 20 (in two days??). They're offering to give me a used iphone and a switch to Koodo.How do I interpret this? Are they saying ...

Double charged every month

Please contact me. I’m new to PM and have been charged twice each month. I would like to get this corrected or cancel my subscription

Phone calls

My phone will not allow me to make or receive any phone calls. What should I do?

Re: I want to talk to a Public Mobile Agent

Please call me. I received a message that you weren't able to process my autopay renewal

Resolved! No ability to call - Text only

Experienced an issue with my mothers phone tonight. She was able to text, but not call out, or recieve a call. Nunerous people were at our house - all on Public Mobile, anyone with a Samsung S9 or older phone could only text but not call. Myself with...

Being doubled charged

Double payments have been coming out of my account a month. Tried getting in contact with costumer service I’ve gotten a ticket and missed the phone call had to submit another and never gotten a call back

Password issues

I can’t log into my account. It won’t let me reset my password.

My payment has been charging automatically, but

My Payment has been charging automatically, but today I saw my phone service was hold to expiration of my subscribe plan, so it said I need to change my plan. That's why today I could not use data outside.Anyway I did but I don't understand this mes...

Pixel 2xl

Is the pixel 2xl esim compatible? edited by computergerek541: corrected forum label as this is unlreated to the Community category

New subscriber, not receiving 6 digital to confirm identity

Phone Rings Instead of Going to Voicemail When in Airplane Mode

I’m experiencing an issue with my phone where, when it is in Airplane Mode, incoming calls do not go directly to voicemail or indicate that my number is unavailable. Instead, the call rings as if my phone is active, even though it is completely disco...

Resolved! issues trying to login that send text to my old phone number

It is ridiculous I dont even have my old phone number because I change it with you guys

Resolved! call forwarding after i travelled outside CAN-US-MEX

Hi,I am currently travelling in Europe and for some reason I can not call forward using the *21* or by selecting the call forwarding option through the iPhone menu- can I call forward from the app? any guidance is appreciated

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