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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2153 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30276 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42046 Views
  • 185 replies
  • 29 Bravos

Account lock up

Hi My other account got locked up and I try to rest the password but it still shows the account locked up. Can u unlock it for me so i can reset my password and get in to my account

AngxiaoZhao by Great Neighbour / Super Voisin
  • 294 Views
  • 2 replies
  • 0 Bravos

Not receiving text

Ported is successful, but i am not receiving texts.

hg123 by Good Citizen / Bon Citoyen
  • 837 Views
  • 8 replies
  • 1 Bravos

Charges on Credit card

I have 3 charges of $169.50 on my credit card for the month of November. There are no such payments in the billing history. It’s impossible to submit a ticket, page is always down. How do I proceed to get the charges reversed?

A_K2 by Great Neighbour / Super Voisin
  • 309 Views
  • 1 replies
  • 0 Bravos

Resolved! How to find promotion ends date

Hi, my plan has a promotion price which is 35/month (original price is $55) and 10% points back, but it only lasts more than a year. It started on Nov 28, 2022. I think it's going to end soon, how do I find out when the promotion ends? Thanks.

Blueginseng by Great Neighbour / Super Voisin
  • 939 Views
  • 4 replies
  • 0 Bravos

Resolved! Opting out rewards

Good Morning everybodyWould you mind telling me that by opting out rewards you dont get any rewards or you switch back to old reward system. Please guide as i dont know about it

Global816 by Good Citizen / Bon Citoyen
  • 476 Views
  • 2 replies
  • 0 Bravos

Cancel

How do I cancel my account and get a refund. I have not activated my eSIM yet

Dharding77 by Great Neighbour / Super Voisin
  • 354 Views
  • 2 replies
  • 0 Bravos

porting in and using same email account to retain rewards?

Hi,I want to know if i port out a number xxx from public to another carrier and also i want my wife number yyy to port in from another carrier to public.Can i port in yyy into same public account where xxx was there?

bgoya by Good Citizen / Bon Citoyen
  • 340 Views
  • 2 replies
  • 0 Bravos

Resolved! Agent contact

Had no responses in 48 hours, could I be submitting them wrong. Does it always have to be through chat and ticket?No response even from the link that an oracle community member gave me to get answer.

IanP by Model Citizen / Citoyen Modèle
  • 1230 Views
  • 7 replies
  • 1 Bravos

Resolved! @ Cannot incoming call and text

Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.

Heedong by Great Neighbour / Super Voisin
  • 793 Views
  • 6 replies
  • 0 Bravos

Trying to update my payment info

Hello,I am trying to update my payment information and when I click save and proceed to payment I get this message:Sorry, we’re not able to process this request at this time. Please try again later.I tried multiple times and I always get this message...

Resolved! What will happen if I unsubscribe a plan

Now I am having a boxing week monthly plan. What if I don't subscribe to the plan next month? Am I able to get the boxing week plan again? And how long will my number keep if I don't have a plan?

azteker by Great Neighbour / Super Voisin
  • 919 Views
  • 6 replies
  • 1 Bravos

Resolved! Change plans to new promotion

I just transferred myself and my wife and 2 kids to the 34/month plan 30 gigs and a few days later they are offering 50 gigs for same price . Do I have to buy all new SIM cards? They won't let me upgrade on the app and all I get is the 404 error code...

Boomboomjon by Great Neighbour / Super Voisin
  • 539 Views
  • 1 replies
  • 1 Bravos

Issues with outgoing calls connecting

I've been noticing some issues with my outgoing calls lately, like the last 4 or 5 days, they don't always connect on the first try. Saturday I tried calling my parents and the call didn't connect, just waiting 15-20 seconds in silence and the call w...

0utc4st by Good Citizen / Bon Citoyen
  • 1057 Views
  • 6 replies
  • 2 Bravos

Can’t Login to Account

Just purchased sub. Have an account. Try to login and just returns to login screen. Over and over. Including 2FA.Therefore cannot activate esim

ClemFandango by Good Citizen / Bon Citoyen
  • 1092 Views
  • 12 replies
  • 0 Bravos

Re: Re-activate old sim?

@Xsia  Will need to get a new PM sim card and create a new account with a different email then before . SIM cards can only be activated once 

Handy1 by Mayor / Maire
  • 30 Views
  • 0 replies
  • 0 Bravos

port a second number from other provider

Hello,I'm currently a PM customer and want to port another number from another provider. The account with the other provider is under may name even though that number has been used by my wife. I'm wondering if it's considered as a new activation/subs...

Diver2Dive by Great Neighbour / Super Voisin
  • 706 Views
  • 6 replies
  • 0 Bravos

Resolved! Re-activate old sim?

So my friend switched to freedom mobile a month earlier during black friday, but the service was trash.They want to switch back to public mobile since they still kept their old sim with them.Would that still be possible to just use their old sim card...

Xsia by Great Neighbour / Super Voisin
  • 683 Views
  • 4 replies
  • 0 Bravos

Resolved! Name

Can you change your name displayed to show a nickname, handle, moniker etc.Would prefer that to my full name. Went to account but could not see this option only space for name, address etc.Great help so far thanks

IanP by Model Citizen / Citoyen Modèle
  • 552 Views
  • 4 replies
  • 1 Bravos

Resolved! Re: Disabling voicemail

I used the above procedure some time ago and it worked fine. Now I wish to go back to normal voice mail and went through procedure  and it seems to work but no actual voicemail is recorded

topsy by Great Neighbour / Super Voisin
  • 657 Views
  • 5 replies
  • 0 Bravos

US-CANADA PLAN - US 2FA Automated Text Message not Working

I am subscribed to US-CANADA Plan that covers data, call and text messages. I am currently residing in US and my phone (Iphone) is on roaming mode. I am able to do phone calls and regular texting. When I send confirmation code via automated text (US ...

JulianP by Great Neighbour / Super Voisin
  • 781 Views
  • 5 replies
  • 1 Bravos

Credit card change

My credit card on file expires tomorrow (Dec. 28) and Ihave been trying to register the replacement card for 3 days and I keep getting the message that the "transaction can't be processed try again later". The credit card company says that the billin...

travlinT by Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos

Can't make calls

Hi I can't make or receive calls and I'm unable to get a hold of anyone to help me and making tickets are not working 

Dkane23 by Great Neighbour / Super Voisin
  • 436 Views
  • 4 replies
  • 0 Bravos

didn’t get 6digit code to my phone number

just got eSIM on Boxing Day and trying to transfer my phone number to PM. I didn’t get any message from Freedom and PM. I  was trying to use PM app to see my account but it didn’t receive 6digit code to my phone number so I can’t go further.Pls advis...

Align2022 by Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos
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