Cancel

[Dharding77]

How do I cancel my account and get a refund. I have not activated my eSIM yet

[softech]

@Dharding77 you might still be able to cancel the account and get a refimfnat this stage.  Please discuss with PM support by direct message. 

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@Dharding77 

Contact a customer support agent to respectfully request this.   If they refuse, place a chargeback on the charge with credit card provider.

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.