Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I have a paid PM plan for 3 years and have been using the same SIM card. Recently, I can't seem to get any calls through and there's no network connecting in my phone even when the PM plan is paid and active. I have tried the SIM card on a...
Hi all, I can not recivce the txt msg. I turn on/off for the imassage, using airplane mode. but still not working. I can send oout the txt. Any suggest? Thanks
Will I get a message to add the bonus data and international calling before the 15th of Dec?My wife already received her invitation.Public mobile is the best.
Hi there, my name is JIANFENG xxxxx, my public mobile phone number is 647-xxx-xxx, I noticed that I got double charged on Nov. 11th, 2022, both transactions charged my exactly 13.56 dollars from my account, can you help to check? SincerelyJianfeng ...
This question is regarding my husband's public mobile account. He travelled outside of Canada and even though his account was preauthorized for charge, for some reason payments did not go through. So, his account was suspended. and because he stayed ...
I put funds on my account and it is still saying suspended!? This happens every month. I then went to my account to see what was going on it said a valid password I've had the same password since I've had this phone for 2 years. I've changed my passw...
I just opted for the holiday give away 2gb data . System texted me 2gb applied to my account.But I do not see that in my account, please help me on that
Since I’m in a different country traveling my account wants to verify it’s me. But I can’t verify it’s me because I can’t get a SMS here and I can’t get an email either because my email is locked on me since it thinks it was hacked from signed on in ...
Is there roaming service in Israel?
Is it easier to have someone contact me about my log in information. Or to simply open a new acct ? Would. I be able to keep the same number
I bought 10 day US Roaming on 23 November 2022. It didn't show up on my account. When I arrived in US on 27th, roaming did not work at all and my account did not show the add on. I bought the 10 day US roaming again on 28th November. Amount is charge...
I got email from public mobile , for a text message I get between Dec1 and Dec 5 --I need to reply "YES" to get extra 2gb of data for free and 500 free international calling.Has anyone received a text message from public mobile?
Hi there, is the 500 mins. international LD calls only applies to calls to U.S. (not literally "international" calls)? The reason is that I'm interested in making calls to Hong Kong. Would I be able to use those 500mins. bonus LD calls if I call LD t...
Signed up for the $20 discount for 15 months so should be paying $35 plus tax per month. So why did I get an email showing this today? Selected Plan: $55.00Promo - $-20.00Total Paid: $75.00 Plus Tax. Tax varies by province. What is with the double...
My account was paid on the 2nd of December and was supposed to be upgraded to 15gb on 4G. But it didn’t and my account is saying that I’ve used all of my data already for December already. How long does it to update online? Or show in my account?
Can I just text YES2 to 4911?
I am wondering if there is a limit now? Considering I have not been able to add any funds to my account at all. I been messing around with it in add ons by selecting like 11111111111111111111111111111111111111111 many of 1GB of data that made it erro...
I cannot get into my account to change my plan because I do not have that email no more.
hi. i have bought a canadian plan for $15 and a add on of $15 for unlimited us roaming talk and text. why doesnt it work? is it beceause it is a 3g plan?
why am I unable to reactivate my account? My credit card details remains same. My card does not expire until next year. It keeps on saying, “oops something went wrong” preauthorized payment is active. I don’t want to change from public mobile but th...
Originally was on the $40 with 5gb data etc. and the same price could get me 15gb so I switched. I’ve been with Public for several years and was receiving loyalty discounts, friend referral discounts and autopay discounts. I was billed for the new pl...
I only have one international visa card for payment, since its not going to be accepted the robot tells me to use a payment voucher. But I see that on the payment page it only accepts visa/mastercard/americian express...There is no way I can buy a ne...
Could someone please clarify what these international calls cover? There seems to be different names of my bonus, and I'm not sure if these are just calls from Canada to another Canadian number, or to US number. I'd like to call international numbe...
Hi there, my referral included my referral code properly, but she did not receive a bonus, and I did not receive a referral reward. The new activation was back in August of this year. Please and thank you.
Hello! I have been trying to access both my account, and my child's, for almost two weeks in order to change our payment methods. When I try to log in I get a page stating that the page has expired. I have cleared the history on my browser to no effe...
I need both a replacement SIM because I lost mine (I switch between two SIMs and it is usually taped to the back of my phone), and I also don't want to miss out on the free 2GBs. How can I get a new SIM and how can I respond to a text I haven't even ...
I entered STOP in the promotional text by mistake, but I did not want to stop receiving promotional offers. Can I reverse this so I am not taken off the list?
Hi I can't find the email address associated with my account. How can I find it? I remember which one i used but I can't sign into the public mobile page or the community with it. Thank You
I changed from $40 per month plan to same $40 per month but I should get 15gb data
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