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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit card expired, account info not available to pay bill

I registered a second number on my account which booted the old number off. The credit card has expired and now I don't have access to the first registered number to pay the bill.

Resolved! port in failed

i need help but tying to contact any one is hard as i dont like it

Resolved! Payed twice for one payment

I upgraded my subscription to the 40 dollars for the 20 gigs and it charged me 2 times.

eSIM not working

Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I be...

Carte sim bloque

Resolved! How to Transfer my PM eSIM to SIM Card??

Hi @CS_Agent I activated my subscription using the eSim service on my old device, and now I want to switch devices. Hence, I bought a new SIM card from the store, but when I use my new SIM on my NEW device, I have no network reception.I have changed ...

Resolved! How to send a message to @cs_support

I have been overcharged and told to send a message to the above and can't figure out how to do that.

Resolved! Changing plan

Can I change from 25 dollar monthly plan to pay as you go? Like a $0 plan/ monthly if I dont make calls/ use any data and still keep incoming calls active.Please let me know how.

Subscription not renewing

Hello, I have paid for a new plan, but my subscription is not renewing no matter how many times i try. i even have a receipt downloading but it just says my subscription is still suspended, even after it saying successful. please help.

Service trouble

I have tried to renew my plan and have paid for it as well, yet my subscription will not renew. please help me!

Resolved! Urgent!!! Porting out without a SIM card

Hello,I'm trying to port out to another provider but I dont have a sim card to approve the text message that's being sent. I lost my phone. How can I get around approving the port without a SIM.

I switched for 5g

I paid for 5 g but I don't see 5g my phone is compatible 5g but I don't see it

Resolved! payment

I have closed my public mobile account. I still have old account number. I made a payment to closed account. How do I get a refund? I have tried chatbot it was a waste of time. How do I contact a real customer agent?

Resolved! Call Forwarding not working

I have tried*67*xxxyyyzzzz#67xxxyyyzzz#and they don't work. How do I get it to work?

Resolved! correct email address

I can not log in my account, becauce my email address was incorrect in the system,it was miss one number ,so I can not receive any links from public Mobile. Can I correct my email address?

Resolved! Unable to log into account

My phone service was stopped due to my credit card being suspended and a payment was missed. I'm now trying to log into my account to pay, but it is asking for a code sent to my phone that cannot receive text messages because the service is stopped. ...

Resolved! Huge issue with service

@CS_Agent - I was unaware my phone number was in limbo between my old serivce and new service because i was not able to receice texts from anyone, because of my phone number being in limbo. So i called my old providor yesterday and they told me about...

Resolved! how to leave Public Mobile?

@CS_Agent I want to move to a different service provider as I am getting 10GB of 3G data per month for just $25. What is the process to discontinue public mobile service

Is older Samsung phone compatible?

I had to resort to my old Samsung S3 until my current phone is fixed. Tried to insert my SIM Card, i do get texting and phone calls but no DATA internet. I have tried getting APN, etc So i am wondering if the old Samsung S3 is compatible with Public ...

Resolved! Account is locked

Hi there, One of my public mobile accounts is locked. Every time I try to sign in and even after I update my password successfully, it doesn't let me log in. How do I fix this?

Resolved! Refer a friend questions

Hi everyone,I just refer my aunt to PM 2 days ago. I got a message that i just added to a refer program, and ask my to view of rewards, but when i check my rewards page, i see nothing change, Here are my questions:1. with the added to refer program m...

Data Usage Contradiction

My data is no longer working and when I consult the Subscription Usage tab it says I have used all of my data. However, when I View Usage History and when I look through my phone, I have only used a fraction of my available data. What is going on? ...

Resolved! New SIM

I’m ready to activate my new SIM and start my plan. I want to transfer my current phone number from a different provider. What are the steps I need to take?

i need to cancel plan

k i used an old sim card and set up an account with a phone number. Obviously the accout doesnt work and i need to cancel the subscription. But when i try to login to the account, it send a 6 digit verfication code to the phone number which i dont ha...

Experiencing problem when trying to login to the app on my iPhone 13

Resolved! activating my account

I have received my SIM in the mail and am now trying to complete Step 4 to finish set up. I cannot see where to go next. I am using the online website as the App is not working on my phone.

Resolved! ROAMING FAILED

I purchased roaming for USA last week. While in the USA I was not able to access data or make voice calls. I am now home in Canada and seeing as how the roaming add on was of no value to me I would like a credit back to my acct. How do I manage this ...

Resolved! Logging in and accessing account

I am trying to update my account information/payment/subscription plan. I am already a customer for 3+years and every time I login it only gives me two options: "Resume Activation" or "Go to Login Page". When I click resume activation and put in my a...

LOST PHONE

This is just stupid here...... HOW DO I REGISTER MY NEW PHONE?

Add on data not working

I purchased add on 1 gb of data. I’m at 100% of my monthly data usage and my add on isn’t kicking in. I can’t see it anywhere on my account, but can see I purchased it last week. I CANT GET A TICKET GOING and CANT TALK TO ANYONE!! 1 month new subscr...

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