Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan says that I have unlimited Canada-wide calling, but I get a message saying that I will be charged if I dial a number outside of my local area. Why?
It seems the new US Add-ons have gone live now. They are available to purchase in self serve now as well. So, it must be official. No glitch this time. (Note: making a new post, as not everyone sorts by "Recent replies". Don't want it to be missed...
How can I stop receive text messages from Public Mobile?All updates I want receive by email.Thanks!
Why can't we get the $25.00 month plan That's what I want Lucky Mobile is offering it I'm thinking of changing from you to this company It's a great deal
Cannot login to self serve page. Have tried resetting my password multiple times - public mobile keeps saying invalid password, how do I fix this ?Thanks in advance.
I had registered my phone number (**********) with an email address, xxxxxxxxxxxxxxxxxxx, and this email had been deactivated due to the email domain @ Live.ca being shut down. Because I missed renewing my prepaid service, i am unable to verify it is...
I have new sim card . I try to update my sim card but it's not doing it . What do I need to do to update my sim card?
A friend would like to switch over to Public Mobile with her current phone number. I can see the process for doing this but I can’t find out if she is able to keep her current contact list, photos, etc when she puts in the new SIM card.
While attempting to suspend autopay i needed a 4 digit number. My account was set up originally by a person in a local store which is now closed, and i assume he put in a number but did not give it to me. The 611 computer will not let me go fwd. wi...
I did not receive a message about 500 Int LD bonus
Automatic payment from Visa has not come out for December and Public does not recognize email/password. Is there a phone number I can contact?
All my attempts say the link you are trying to find is expired. My login credentials are correct, for this reason I am unable to see my account details. Can you please assist.
How do I get this fixed?
Hello! I'm new here, so please excuse me if this question is wrong? I have signed up on December 29, registering for the 8 + 42 GB for $50 (in Quebec, with a Laval number).My friend mentioned on the day after that she doesn't see the friend referral ...
I was not using my old public ph number, it is now deactivated, i need it , how to bring it back.i bought new public sim key .
Hi all, I just bought a plan with Public Mobile but the 12MONTHS12GB code which expires tonight isn't working.I can't seem to get through to any human to talk to. Anyone know how to fix this? Thanks!
Hey guys, I ported over from Telus four days ago and have had nothing but problems ever since. After going back and forth with the CS_Agent for the last three days my phone is finally ALMOST working.... everything is back to normal except for my SMS ...
I bought a Samsung A13 from Public Mobile and was promised a SIM card with the phone. I got the phone but there was no new SIM card with it.
Hi,Happy New Year! I have a current plan of $45/20 gB, can I upgrade to the Boxing Day sale of $50/50 gB? I do not see that option when I sign into my account and choose the change the plan. Does the Boxing Day promotion of $50/50 gB apply if I app...
Hi, I'm new on the community and I want to know if I loose my phone, where do I get a new Sim card?
I've been locked out of my account. I can't remember for sure if I've changed my email but my phone number has remained the same for years. Im having a hard time here. I've changed my password following the reset prompts and when I try to log on afte...
I received a message from Public mobile that they received a request to port my number. But, I never requested this. How to stop getting into any trouble with my existing phone number? I worry if someone is trying to steal my number... Please sugges...
Hi! I have bought a sim card from public mobile and am trying to activate it right now, while also keeping my old number. The issue is, that when trying to transfer a number, the old service provider is required to cancel the plan and transfer that n...
I'm out of country right now so am not using my PM phone. My account is still current so if I was in Canada my phone would still work. I am just using my phone when I have access to WiFi. The problem is my phone suddenly started giving me alert messa...
its from a Galaxy Samsung S9 Plus
Hey - I ordered a sim a few days ago from PM but I can't activate and choose a plan until I get the SIM. The promo ends today for boxing week....how do I still get the promo when my sim arrives?
Hi just wondering if public mobile is down right now. I can't recieve or send text messages. I have check on my account it says I have unlimited talk and text as well I have data. I have the 30.$ plan with another 3 weeks left on it . I can however ...
Like the title says my pre owned phone just arrived, but no sim cards were included. Was supposed to receive 2. (one with the phone, and one bonus). Sent in a ticket, but when I click 'view a copy of my ticket' nothing is there.
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