Community

Call waiting

I recently changed my plan now my call waiting isn't working.  PLEASE HELP!!

退款 (Refund)

 I try to activate my account online, but it isn't work, and pay the cost a lot of times, so I want to refund the money (update by Softech: deleted screenshot from post as some personal info there)

New promos for existing customers!

I'm paying $39 for 20gigs and the price just went down to $34...but only for new activations. Is there a way for existing, loyal customers to lower their bill as well? Seems unfair to punish us!

Refund

Hi, I just bought a plan that I don’t wish to activate. How can I cancel it and get a full refund? 

Phone Does not work in US.

My phone does not work in US even after I purchased proper add on 

New to Public Mobile - very good first experience

Hi. I am a new subscriber to PM. I have been reading the forum over the past few days as I waited for my SIM card to arrive and I was quite worried about how the activation process would go.I just want to say it was a simple 5 minute process and the ...

1 year discount

I have been with PM for almost 1 year. I understand that I get a discount of $1/month or 1 point/year. How do I inform PM of my choice?

Account number

I can't find my account number for 1 of my 2 accounts 

no network available

I was previously wiht SHAW , and even though I had no data BECAUSE I AM IN REMOTE Northern BC.I was still able to receive SMS for things like Bank Login verification, I was still able to use WIFI calling to dial out and receive phone calls.I made the...

Sim card

I am awaiting a sim card. Was told I would have it by Oct 31st. Was charged for the sim card and 3 months of service as of Oct 21st and have yet to receive anything. Any information in regards to this would be appreciated.

Data not added

I purchased 200mb of extra data on 29 Oct but my account says I have no data add-on on my account. It says I have used 100% of 1Gb but it should say 1.2Gb if I had used my add-on.

Slow systems?

HelloSo yesterday the day before Halloween I signed up for this program, but couldnt get into the program. I tried over & over again. Changed my password at least a  dozen times.Today After waiting almost 36 hours, i finally got in. I had to call our...

customer service

How do i contact customer service agent, The sytem took my money never got esim or select my number  

Wrong subscription @CS_Agent

@CS_Agent  I don’t know how I subscribed to the current plan I remembered that I double checked. I wanted a can-us 40g plan and for some reason I got the current plan. It must have been my mistake is there any way we could switch to the can us plan t...

Mobile app

Why am I unable to join community and answer people's questions from mobile app?

Refund for wrong data package

Hi, I bought a US data package of 1GB by mistake (I just desired one extra GB to use in Canada). I never used the US package. Can it be canceled and I refunded?Thank you.

My mobile network is not working????

Subcription not activated

Can’t call the US

Why can’t I call US numbers from my phone? It says I’m out of minutes. I don’t want to pay for a regular add on. I rarely call the US, but I need to be able to do it on those occasions. 

Unregistered sim

Wants to send verification to phone # but phone says unregistered sim and will not receive text, transferred house number so that no longer works in house and cell says unregistered sim but online says welcome to public mobile ……. Vicious circle

An existing EverSafe ID already exists with this phone number.

I can't seem to link my phone number with my email.  I may have setup two eversafe id's. one with my email and one with my phone number.  How do I fix this.  I need to update my credit card info quickly before expiration.  Can't seem to. Help!