[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! 5G Not Working in Pixel 4a 5G?
My wife and I both have pixel 4a 5G's and both recently upgraded to a 5G 40 GB plan, that both took effect in the past 3 weeks.We've both enabled 5G as the "preferred" network in our phone settings, but we still seem to only get "LTE+" connection, ev...
Resolved! iPhone won't sent text
Hi, my iPhone 12 can use iMessage and recieved SMS but can't send SMS. Is there a solution? Thanks
Resolved! E sim
I deleted an old eSIM card and accidentally deleted the one that was active and now my phone doesn't work. How do I get it to work again??
Resolved! email address is wrong
We need help. My daughter and I both have an account with Public. My credit card which is on both accounts expired this week and I have had covid and I missed it. We were suspended today, I went in created an account and changed the expiry date on th...
Resolved! Lost service
I just switched plans and my phone lost all reception. I can't call, text or use the internet. Any advice?
My SIM card isn’t going to be delivered to the right adress
I paid for a SIM card as a part of a new activation, the email I received shows my address but it doesn’t show my unit number. I’m worried I paid for a SIM that I won’t ever receive. There’s no tracking number either.Can I cancel this SIM and get a r...
SIM card did not provision correctly
Tried everything with a phone tech nothing no service no SMS nothing getting pissed now
Resolved! Canada-US plan not working from the US
I have switched my plan to a Canada-US plan, ahead of a trip to the states. The fine print said: "⁺⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada an...
can't access account to change credit card info
i think the email address is wrong as when we click forgot email and enter cell we do not receive any emails from public mobile
Ticket
I recently opened a ticket and spoke with a customer service rep. Who was supposed to change my plan. So I went back into our messages and they were all deleted. Then it went back into open another ticket and now it won't let me at all. Hopefully thi...
Today, Lost a referral on my account.
Today I lost a referral. The phone number lost is my wife's and her account shows as fully active. How would this happen?
Resolved! Other
I want to upgrade my current 3g subscription to your 5g boxing day promo for $34. per month. How can I do that?
Resolved! Problem with my account and impossible to reach a support agent or create a ticket
I just put in for a new account and paid for the new promotion, in the app it gave me an error and said I needed to contact support which seems impossible. There’s already a hold for the funds in my band account but I can’t seem to get help.
When trying to change credit card number, have message "sorry, we can't do it at this time" 48h
Hi, I'm trying to change credit card info and after entering correct info, have message "sorry, we can't do this at that time, try later" but 48h already. I'm afraid that account will be disconnected. Help ASAP. Pin 1963
Do I have to leave Public Mobile in order to verify my LinkedIn?!
LinkedIn came out with a verification feature that will allow you to verify your identity and get a badge on your profile... The catch is that they use CLEAR to verify with ID and your phone carrier.I've tried 4 times now over the last several months...
$34/mo 5G Promo Advertised on Homepage
Is the $34/mo 5G Promo that is advertised on the Public Mobile homepage available for current customers? I see the promo still being advertised on the homepage, and I would like the change my current subscription to this one. I don't see anywhere tha...
Resolved! Plan Upgrade
Hi - can I get upgraded to the "5G 40GB FOR $34/MO" plan that is being offered to new subscribers? Thanks!
Cannot connect to any agent
I am trying for last few weeks but could not connect with any agent. It's frustrating. I switched to VirginPlus a few weeks ago and now I cannot access my payment history from my public mobile account. I do not know what to do in this situation. The ...
Resolved! Rewards I ordered didn't work
Visiting USA from Canada. Purchased the US talk & text package using my rewards the morning I left. Points were deducted from my account so I assumed all was well. I received the Welcome to the USA message but after reading it I see it doesn't say an...
Payment
So I just started with public last month and I paid with a prepaid credit card and now when I try to change it to the prepaid card I bought for this month it keeps saying that it can't do the transaction try again later what am I doing wrong, I'm not...
Forbidden A1- can't access account to transfer #
I am a new customer, have created an account, paid my subscription and already have a physical sim card but cannot access my account to transfer my phone number. I have tried the following steps numerous times:When I login, I am sent a verification c...
SIM card issue
Sometimes I lose connection when I'm talking to someone. All of the sudden my cell gets disconnected, and I see no service on my cell. I searched the issue and tried everything but didn’t fix my issue. I called Goggle and tried their solutions but di...
Wrong company name on Master Card statements
I've been with Public Mobile for 3 months.I noticed today that there is a different company name on my statement, This is what is looks like on my Master Card statement:"PUBLIC MOBILE VANCOUVER BCxxxx xxxx xxxx xxxxPUBLIC PARKING GARAGECommunications...
Locked out of account
I’ve been locked out of my account in a never ending loop of changing my password and getting locked out over and over.How can I contact an actual person to help me?
Purchased incorrect addon (US roaming), need to replace it with US long distance
Also, why did I have to create a new nickname to access community this time? There was no sign in link, only "create a nickname" even though I already did that before...
How to contact customer support
I can’t submit ticket keep going in circles .please help
Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS
I activated my service Tuesday night but in a limbo with my EversafeID - it says to reset my pw and a new one will generate, however, I CANNOT RECEIVE calls and texts, can only MAKE THEMHow am I supposed to resolve this since I cannot receive calls ...
Reward point
I joined the reward points without reading that i will be losing my Reward - Loyalty Recognition and Reward - AutoPay equal to $6 Anyway I can go back to that and cancel the reward point program ?
Login issues
I can't login to my account
