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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13996 Views
  • 117 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25220 Views
  • 183 replies
  • 26 Bravos

charged but my plan didn't change

On Monday I changed my son's plan as he ran out of data. My credit card was charged but his plan still shows the old plan and he still does not have any data. He needs data today as he is travelling in the city. 

SherylP by Great Neighbour / Super Voisin
  • 248 Views
  • 5 replies
  • 1 Bravos

login

Unable to log in or change password

rozon by Great Neighbour / Super Voisin
  • 270 Views
  • 4 replies
  • 0 Bravos

Resolved! CRTC mandated package

Where can I find the crtc mandated $35 3 g unlimited talk and text package? The only one I see is $35 for 2.5g. This has been federally mandated since July 2022. 

Emmasmom by Great Neighbour / Super Voisin
  • 518 Views
  • 9 replies
  • 0 Bravos

International message

How can i get international messages ? Currently im not getting them

donyj by Good Citizen / Bon Citoyen
  • 976 Views
  • 20 replies
  • 0 Bravos

Resolved! $2 credit for autopay

I am set up for autopay, but have not been receiving the $2 monthly credit for doing so.  My question is why not? 

Frykast by Great Neighbour / Super Voisin
  • 399 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

I would like a refund for 36.75 please. I wanted only 1 plan of 35.00 and was charged for 2. I received an error message both times when I tried to activate the Sim card.  Why did it charge me when I received the error message 

Squeaky7 by Great Neighbour / Super Voisin
  • 369 Views
  • 5 replies
  • 2 Bravos

Resolved! account suspended

help i have auto pay and account is suspended. Credit card is valid and i even tried to add another card to no avail...help

Resolved! porting of my number didn’t work?

i try to set an other number for my daughter, i tried to port the number from fido more than a week ago and i called fido to see what happened, they told me that the number stiil is active with them.  i want to do the porting again, but unfortunately...

Carlos77 by Great Neighbour / Super Voisin
  • 239 Views
  • 4 replies
  • 0 Bravos

Resolved! top-up due amount

Hi, Just recently I have received  an email from you saying that I have to top-up my account to self-serve to reactivate my plan before May 3rd 2022. Today I tried to top-up "due amount"Then , I got a message "Unable to Process TransactionSorry, your...

masami by Great Neighbour / Super Voisin
  • 513 Views
  • 5 replies
  • 0 Bravos

Resolved! cannot remember username or pwd to my son's account that I pay for

I pay for my son's account  (name removed) using my credit card. I had to get a new card and I need to update account payments but I cannot. I also have an account for my other son (name removed) using (e-mail address removed) and the pwd for that ac...

bpugh22 by Great Neighbour / Super Voisin
  • 396 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral add

Hi, How do I add a friends referral number after signing up? The agent couldn’t get it in when I asked.

Sarahjane2 by Great Neighbour / Super Voisin
  • 461 Views
  • 6 replies
  • 1 Bravos

Resolved! Plan & Data Addons Page is Down

When I try to access this option I receive this error: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page Cannot purchase add-ons.fg

fgoncalves by Good Citizen / Bon Citoyen
  • 468 Views
  • 6 replies
  • 1 Bravos

Getting current balance back

I paid 3 times my plan by mistake a few months ago, I currently have $39 as the current balance of my account and the next payment is coming next month, now I have to leave the country pretty soon so I wouldn't keep using the plan, I wonder if there ...

Daneska by Great Neighbour / Super Voisin
  • 304 Views
  • 6 replies
  • 2 Bravos

Overcharged

Please review my April 4th payment of $16.80.  Since I joined I have paid a monthly payment of $11.20.  Why am I now being charged a higher monthly rate.  If this is done in error please reverse the overage and if not please explain the changes that ...

JPV by Great Neighbour / Super Voisin
  • 250 Views
  • 5 replies
  • 0 Bravos

Resolved! can't reset my password

I forgot my login infoand I try to reset my password, but page pop up failed to login when I double entered my email address to reset my password. 

xuchen99 by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

Appears my account has been hacked

It would appear that my account has been hacked and somehow disabled. My original email address is still linked to the account but all service other than internet has been disabled. When you call my number, you still get my voicemail, but cannot call...

Supra by Great Neighbour / Super Voisin
  • 289 Views
  • 4 replies
  • 0 Bravos

Resolved! Stolen

My phone has been stolen.  Will I still be charged?

Dudu by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card change

I lost my sim card and don’t have access to my email but i have access to public mobile account.How to change SIM card?

Pankaj_sharma by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve login

I need to change my self serve login… I made an error when inputting my email.

mdlegros by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Resolved! Out of data & need more data immediately

I've used all data for my existing $50/10GB plan. I've add $50 to my account. But I can't restart my plan by using change plan. I don't want to add extra data before the next renewal date as it is very expensive. I've submitted the $50/10GB plan and ...

rockytalky915 by Great Neighbour / Super Voisin
  • 298 Views
  • 5 replies
  • 0 Bravos

Resolved! My phone is not working as plan has expired

Payment for the phone was due on April 27 , 2022, since the account didn't have valid credit card, my account expired. Now I added new credit card and topped it up with 33 dollars and i had 3 dollar credit. My plan is 35 dollars. My phone is still no...

monicajain by Great Neighbour / Super Voisin
  • 354 Views
  • 5 replies
  • 0 Bravos

Resolved! I've got overcharged. Get my credit back

Public mobile is billing me six times in one month. It should be only two in a month. However, I got charged $167.24 just in APRIL...! It's insanely nonsense Compared to My plan is $35 monthly. I tried to figure out where all of this money goes in. I...

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