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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1173 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29912 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41715 Views
  • 186 replies
  • 29 Bravos

Resolved! Switch plans

How can I summit a ticket i switched the family to with the 20offmonthly coupon and it worked on everyone but me. PM suspended my phone on and off all day and then made me pay the another 23$ to have it reactivated 

ksdmgood by Great Neighbour / Super Voisin
  • 519 Views
  • 3 replies
  • 0 Bravos

PSA: IF YOU ARE GOING TO PORT.

If you are going to port out from public mobile. Listen up. This is the first thing you need to do. You need to login to account first without porting and remove pre authorization. Then remove your financial information. AFTER THAT, you can port know...

brettster99 by Deputy Mayor / Adjoint au Maire
  • 621 Views
  • 5 replies
  • 6 Bravos

Resolved! Plan change

Hi, I had $15 plan just for emergency with 100 minutes talk and a bit of internet. So about couple of months ago I've change to $25 plan with no limit of minutes all over Canada and a bit more of internet. So they charge me $25 now per month, but nev...

markusener by Great Neighbour / Super Voisin
  • 666 Views
  • 6 replies
  • 1 Bravos

Resolved! Not able to login to My Account after number porting

Hi,Recently, I have ported my number from Public Mobile to another service provider. After that, I am not able to log in into my account at Public Mobile even after attempting forget password or other usual methods. Password reset asks for email ID o...

debasisn3 by Good Citizen / Bon Citoyen
  • 1167 Views
  • 11 replies
  • 0 Bravos

Resolved! Locked out of two accounts

Help! I moved my wife and my own number to a telus plan and now i cant get in to deactivate my public mobile accounts. The password reset doesnt work because my email doesnt exist and it wont send a reset code to my number on telus. Will I be billed ...

Resolved! Is public mobile a scam?

Right now I am feeling like I have been scam, no one to help me with my concern. Bought a Sim card with the intention of getting the black Friday plan, had to wait a week to receive the Sim, now I am at a loss with no customer support, no way to turn...

Topranks by Good Citizen / Bon Citoyen
  • 975 Views
  • 6 replies
  • 0 Bravos

Resolved! Port Out Not Working

Hello, I am trying to port out my PM phone. I have received my text message and confirmed YES. My phone is now dead but the number has not been ported out yet. My new carrier can’t do anything and advised me to reach out to you to fix the issue. Plea...

Michael_le_ by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Resolved! Add on US roaming not working

I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.same happen last few times I went to Michigan and I cannot understand why. i have used the add on for the past few years without a problem until recently.

Isabelled1 by Good Citizen / Bon Citoyen
  • 457 Views
  • 3 replies
  • 1 Bravos

Resolved! New activation

I have been waiting for my SIM card for almost a week, now I received my SIM card I am being told the plan is no longer available, is this for real? What am I supposed to do now.

Topranks by Good Citizen / Bon Citoyen
  • 750 Views
  • 6 replies
  • 1 Bravos

Resolved! Account locked for 12 months?

I've been told my account will be locked for 12 months since there was a retracted payment. I have purchased a voucher as instructed, but because my account is locked I can't login to use the voucher. I've been told even if I submit the voucher and p...

buildingbid by Great Citizen / Super Citoyen
  • 3464 Views
  • 45 replies
  • 1 Bravos

New Activation problems

Trying to activate a new account but cannot complete as an error code 837 pops up

PKB by Great Neighbour / Super Voisin
  • 278 Views
  • 2 replies
  • 0 Bravos

Resolved! spirit of the season gift

Hi I received a message from Public Mobile Thursday December 1st, 14:38The spirit of the season giving me  a one time gift of 2GB of free data and 500 free INTL. long-distance minutes.I would like to know how I can claime it.When I replied by YES2 it...

Thanhhoaphan by Good Citizen / Bon Citoyen
  • 1798 Views
  • 20 replies
  • 2 Bravos

Resolved! Upgrade plan was not updated

Monday November 28 2022, i upgrade my plan to the  cyber Monday promotionnal plan  (  15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022.  But today my old plan remain unchange and i want to know why.

michel-6 by Good Citizen / Bon Citoyen
  • 916 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM Activation

I purchased a new phone as well as a new SIM card. I cannot activate it online because the program thinks I am a new customer and I have to create a new account (cannot login in on my account).I then logged in on my account and changed the SIM card n...

Swimmer22 by Great Neighbour / Super Voisin
  • 495 Views
  • 3 replies
  • 0 Bravos

Resolved! Additional transfer to account

Can I transfer another number (from Fideo) to my existing account, so that I'll have two plans with Public Mobile?

jimbob4325 by Great Neighbour / Super Voisin
  • 674 Views
  • 4 replies
  • 0 Bravos

Resolved! Website issue

My personal phone number has been listed as the contact number for Kamloops BC Aberdeen mall on the Public mobile website and I am constantly receiving unwanted calls. I am not a customer and have tried SIMon and phoning and emailing but all to no av...

Grahamn by Great Neighbour / Super Voisin
  • 637 Views
  • 5 replies
  • 1 Bravos

Account

Hi, Not sure where to put this.. I'm having account problems.I know my user nameI know the email usedObviously, the phone number as well. I cant get logged in to the account to get to my rewards - it says max login attempts..  

johnprince by Great Citizen / Super Citoyen
  • 2390 Views
  • 29 replies
  • 0 Bravos

Resolved! @link to members

May have deleted holiday rewards text

conk54 by Great Neighbour / Super Voisin
  • 579 Views
  • 5 replies
  • 0 Bravos

Resolved! I got a call

I got a call claiming they were public mobile. The # is 1-284-495-5559. Is this a real call. I did not answer the call but called the number and they said they couldn't connect me to public mobile.  

Steph5 by Great Neighbour / Super Voisin
  • 718 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting to Freedom

So I'm trying to port my number to Freedom but it is failing and they are indicating it is because "number that you want to port does not belong to the service provider you have" and "I suggest to contact your service provider first to confirm it the...

echlon23 by Great Neighbour / Super Voisin
  • 674 Views
  • 2 replies
  • 1 Bravos

PSA: Do not switch to Public Points!

Everyone would have received the More is Merrier email by now or shortly. They have also made it appear that Public Points is the way to go. For the customers on the old rewards system careful not to get baited into switching to Public Points. There ...

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JK8 by Mayor / Maire
  • 2500 Views
  • 20 replies
  • 17 Bravos

Resolved! Number port help

I activated my public mobile account. My phone says sos. It’s been 3plus hours with no phone. Help please

Cleo2 by Great Neighbour / Super Voisin
  • 585 Views
  • 5 replies
  • 0 Bravos

Public mobiles so called 4 g

long time member.. .. so don’t need to be told to do this do that.. terrible  data service as of late.. 3 g worked better.. not sure what’s up.. it’s not my settings or my choice of phone… stating my experience.. 

Metal1967 by Deputy Mayor / Adjoint au Maire
  • 673 Views
  • 4 replies
  • 1 Bravos
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