Community

"Subscription not Activated"

Hi there, I'm trying to reactivate my number xxxxxxx. Can you please look into this as the final page of the activation steps on the app says "subscription not activated" and I've tried to start the process over but it's not allowing me to. After 2 h...

Charges

I have been charge twice for my plan would like a refund back  

2FA EVERSAFE

I will be suspending my account soon,  for the 89 days, when it comes time to reactivate EVERSAFE will send me a code to my suspended number !How do I get them to send an email instead ?Thank you

not receiving texts after transferring number

Good Morning, I transferred from bell yesterday and now am not getting texts from anyone but my kid who is on public network. I'm getting error codes when trying to put in a ticket. Did I make the wrong choice coming to Public this is ridiculous to g...

New Sim, New #, Unable to use phone.

I am trying to set up a phone for my son.  I have purchased the SIM, downloaded the app and chose a phone number and paid for a phone plan.  In order to activate the plan PM is trying to send a text to the new number. I am unable to receive the verif...

Promotional Code

Why cqn I never get.  received. Seen online of any promotions codes  anyone else have this prob 

Daughter Unable to log into account due to broken phone

My daughter phone broke and she doesn't have access to her old email address therefore unable to log into her account to do a sim swap to switch to a new device.  We need a real person to help

Missing port in message 90 minutes

Hi everyone, how can I get the boat in message request again? Please help

Want to cancel my service but I can't access to my account as I'm in abroad

I want to receive the spirit of the season offer

I want to receive the gift of 2GB of data and 500 long distance minutes. Please help me.

My account

What is the process to enter new imei  and replace phone as Old phone is LOST

Eversafe verification

I just activated my eSimcard and it is sending a code to my number for 2-step verification. However my phone number is currently in active as I cancelled my plan with previous carrier. So now I am subscribed with Public Mobile plan but cannot receive...

Call dropped a lot recently

I've been a PM customer for over a year with no previous call quality issues. However, for the past 2-3 weeks, I've experienced frequent call drops, including a critical business call yesterday that dropped every 5-10 minutes. Additionally, there wer...

Account Suspended - Can't login to update card

hi, my kids account needs a credit card update as acct has been suspended ....so we can't get the OTChow can I access account to update card and reenable service?

Forget email

Try to recover my another account email, the forget email function not working. No link sent to my cell phone.

PM

eSIM will not activate

It’s compatible tried the support forum stepsstill will not activate How do I submit a ticket? 

I can't received message aborad area

Hello.I'm out of the country right now.I'm staying abroad and trying to get an authentication text from my Canadian number, but it doesn't come.If you look at the picture below, the Unlimited international text is -2 left, and if you look at the text...

My Account is suspiciously messed up

Hi, around 5:30 pm CST, I noticed I can't send calls or messages. I logged in and noticed suspicious nonsense on my portal.1) My portal says I have put my services on hold, which I have not,2) The 10 dollar promo credit that should be applied to my D...

Phone is not connected to network

Just re-newed my plan after auto pay didn't go through, I upgraded the plan to a better version, and was working for about 4 hours after this, but now I cannot send texts or make calls. I've reset network settings, and tried restarting my phone, none...