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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 754 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3188 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31680 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43629 Views
  • 182 replies
  • 30 Bravos

Resolved! Phone not working

I changed my plan today, it says I'm active but my phone isn't working, it says I'm out of minutes... how do I fix this?

Serenity2007 by Great Neighbour / Super Voisin
  • 416 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting number

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported.  Fonus says they don't send verification.  Besides, one reason I wanted to transfer to PM is that Fonus messaging system is bro...

James46 by Great Neighbour / Super Voisin
  • 596 Views
  • 3 replies
  • 0 Bravos

Resolved! Upcoming bill error

I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb ...

Resolved! refund add- on

I purchased a US Roaming Talk/Text add on for 10 days. I am no longer going to use it since my flight was cancelled but I can't find how to get a refund for it. 

Resolved! Phone number transfer

I signed up for public mobile but my bell account people are saying you need to send over a phone number transfer form . I have my public mobile SIM card in and I can't receive phone calls 

jessicamac15 by Great Neighbour / Super Voisin
  • 732 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

As my account will be deactivated on Jan 21, 2023, would like to pay minimum to keep phone number and reactivate when back in the country late April. My wife would like to do the same

300zx by Great Neighbour / Super Voisin
  • 571 Views
  • 3 replies
  • 0 Bravos

Resolved! I need more details on Public Mobile charges to my credit card

Since November I'm getting a new monthly charge of $22.60 on my credit card from Public Mobile which I cannot account for.  I'm also getting 3 other legitimate  PM monthly charges on my card for family phones.How do I get more information from PM for...

p_tetreault by Great Neighbour / Super Voisin
  • 583 Views
  • 3 replies
  • 1 Bravos

Receive offers from Public Mobile

I texted STOP to stop receiving these Free offers from Public Mobile and I'd like to change my mind and receive these offers. Does anyone know how to go about doing this?

Resolved! Network issue ??

Hi I'm having network in British Columbia,  anyone else??? 

cadieuxal007 by Good Citizen / Bon Citoyen
  • 1621 Views
  • 15 replies
  • 0 Bravos

Resolved! PUK code

My phone says I need to enter a PUK code. How do I find this code? I have a Samsung flip phone. 

Kerux by Great Neighbour / Super Voisin
  • 1061 Views
  • 7 replies
  • 0 Bravos

Resolved! E-Sim

Hello all Could you please let me know if Public Mobile has E-SIM service? Thanks.

nashcall by Great Neighbour / Super Voisin
  • 1033 Views
  • 7 replies
  • 1 Bravos

Resolved! Two factor.....

So the two factor description says:Set up authentication methods that aren’t text based: often, online accounts will require you to set up two-factor-authentication (2FA) for added protection; with 2FA, you need to authenticate yourself with somethin...

Resolved! Account #

I need my account number and don't know how to get it . Please tell me where my account number is.  

MstrPlmr by Great Neighbour / Super Voisin
  • 593 Views
  • 4 replies
  • 0 Bravos

Resolved! I Don't want to upgrade my plan

I got a text message from Public Mobile offering to get 20GB for $45/month and to reply YES to get it. I did not reply YES (the phone automatically seemed to say YES) and it thanked me for the response and said my plan would automatically be updated ...

res2100 by Great Neighbour / Super Voisin
  • 878 Views
  • 5 replies
  • 1 Bravos

Resolved! How do I change notification settings in my self serve account?

I had to contact a support agent to get the holiday rewards applied to my account because I didn't get the text.  That part is resolved, but the agent told me that he could see I had my notifications turned off in my account and that was probably why...

catohound by Good Citizen / Bon Citoyen
  • 898 Views
  • 6 replies
  • 0 Bravos

$45 20GB offer 19 December 2022

Probably a silly question, but does the 20GB for $45 offer I just received mean that I will pay an ADDITIONAL $45 (not so great a deal) or that I will simply pay $45 per month ($5 more than I pay now - a CRAZY deal) and get bumped up to 20GB? If poss...

Kamikazedan by Good Citizen / Bon Citoyen
  • 736 Views
  • 8 replies
  • 0 Bravos

Resolved! Regarding offer

HiI got a message regarding data offer of 2 gb and 500 international minutes Is that true I need to reply with yes2Can any one suggest 

nvarun70 by Good Citizen / Bon Citoyen
  • 640 Views
  • 5 replies
  • 1 Bravos

Resolved! Change email

I need to change the email I use for login/contact. I have switched providers and no longer have that email address. How do I change this. 

csweezey by Great Neighbour / Super Voisin
  • 405 Views
  • 2 replies
  • 1 Bravos

Problems with service!

I joined public mobile earlier this afternoon.  I ported my number from Virgin mobile. I can't receive calls or texts.. it shouldn't take this lon. Virgin says they haven't received message from PM to complete process.  it shouldn't take this long .Y...

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