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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1384 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31911 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43768 Views
  • 182 replies
  • 30 Bravos

Resolved! Account number

Hello I would like to know the account number for 604-xxxxxx Edit by Dunkman: removed personal information

God_7777 by Great Neighbour / Super Voisin
  • 777 Views
  • 6 replies
  • 0 Bravos

Data

I was texted by 611 saying I'd used all my data and can only connect to the internet using wifi. But on my self serve account it says I've only used 8 of my 12 gb. Please help 

Screenshot_20221226-230805_Chrome.jpg
buildyboi by Great Neighbour / Super Voisin
  • 682 Views
  • 6 replies
  • 0 Bravos

Resolved! Christmas bonus

I didn’t recieve my Christmas bonus. I tried texting and was told I’m not eligible. I have recieved this bonus every year for several years. I can’t get a hold of customer support, I get a message saying service not available. Im going in circles her...

Acman by Great Neighbour / Super Voisin
  • 486 Views
  • 2 replies
  • 1 Bravos

Resolved! Bonus SIM - availabile in store?

Hi, I am looking to get SIM cards for 2 - 3 kids. I see if I buy one online, a second would be free as a bonus. Is this promotion also available in store? 

EdApeman by Great Neighbour / Super Voisin
  • 1025 Views
  • 5 replies
  • 1 Bravos

Resolved! Traveling in the USA

How long after I purchase US roam g package before it is activated and can be used?

JonR by Good Citizen / Bon Citoyen
  • 1282 Views
  • 14 replies
  • 0 Bravos

Resolved! 2022 holiday bonus

I did not receive the text message to claim my holiday bonus. Please help. 

Tony18 by Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 0 Bravos

Resolved! Long Distance Call

Hi, I have just set up the new line, and every time I make a call, it says it’s a long distance call even though I am calling my wife next to me. can you please fix it?thanks 

Monthermay by Great Neighbour / Super Voisin
  • 1177 Views
  • 7 replies
  • 0 Bravos

Resolved! Transfer of Reward

If I upgrade my plan to a 4g plan will my Rewards be transferred to my new plan? 

saholl by Good Citizen / Bon Citoyen
  • 722 Views
  • 5 replies
  • 2 Bravos

Resolved! forgot pin code

Cell number xxxxxxxx

GA7 by Great Neighbour / Super Voisin
  • 406 Views
  • 1 replies
  • 0 Bravos

Resolved! Roaming in USA

What are Public Mobile's future plans for USA roaming now that US carriers are dropping 3G/HSPA networks.

ve7rhf by Good Citizen / Bon Citoyen
  • 681 Views
  • 4 replies
  • 0 Bravos

Resolved! Calls not coming through

For the last 2-3 weeks, I've been experiencing issues with cell phone reception. People from various networks (Bell, LuckyMobile, Rogers) would have trouble calling me, I would not even see the call (or missed call) in my phone history. I also notice...

Danath by Good Citizen / Bon Citoyen
  • 1870 Views
  • 12 replies
  • 1 Bravos

Resolved! Email address

I don’t know the email address associated with my account how do I figure it out 

NashMc14 by Great Neighbour / Super Voisin
  • 507 Views
  • 3 replies
  • 0 Bravos

Resolved! open account

Hello,I'm a customer and paying monthly, but I don't have my account online.

framboiselev2 by Great Neighbour / Super Voisin
  • 447 Views
  • 2 replies
  • 0 Bravos

Resolved! Puk code

I submitted a ticket how does it take for a response? 

Rob19 by Good Citizen / Bon Citoyen
  • 1027 Views
  • 7 replies
  • 0 Bravos

Resolved! US voice - roaming

will changing my plan to 3GB data at 4G speed solve the us roaming voice problem?

ve7rhf by Good Citizen / Bon Citoyen
  • 517 Views
  • 3 replies
  • 0 Bravos

Resolved! Email connected with phone

Now, my wife wants to create an account on public mobile. She has a phone already with your compagny and she is paying monthly. She would like to have this email connected to her mobile phone. Can you help us on that?

framboiselev by Great Neighbour / Super Voisin
  • 540 Views
  • 3 replies
  • 0 Bravos

Internet slow

Hi I’m wondering if anyone is having issues with their internet? I recently upgraded my plan to 20g of data at 4G speed and have only 1 or 2 bars really slow internet and it doesn’t matter where I am or what I’m doing    Please help

Pgosse99 by Great Neighbour / Super Voisin
  • 579 Views
  • 5 replies
  • 0 Bravos

Resolved! Error during transfer and porting cell number

Hi there! I need your help! I have made an error during the transfer and porting cell number. I mistyped my current cell number by 2 numbers. Is it possible to retrieve or fix the number? Thank you!

caoxying by Great Neighbour / Super Voisin
  • 458 Views
  • 2 replies
  • 0 Bravos

Resolved! 4G plans

First, why does the $50/4G plan only have 8 Gb's of data when the cheaper 4g plans have much more data? Just curious. I have no wi-fi so I use LTE. I can (usually) buy a 4g plan for $90 with 40 gb of data. However, if I use the 40 Gb's before the 30 ...

user2023 by Good Citizen / Bon Citoyen
  • 869 Views
  • 8 replies
  • 1 Bravos

Resolved! Request for past three months internet , mobile bill

I made a request for my mobile bill/internet bill since September and up till now i have not received feedback on my mail. Could you please help me out. I need the past three month statement that will also reflect my home address and mobile number.Th...

Adeyemi by Great Neighbour / Super Voisin
  • 556 Views
  • 3 replies
  • 2 Bravos

Resolved! charges funds but not renewing the plan

My account charges funds but it doesn't renew the plan. If I look at the payment history it shows that it has taken money but my minutes and Data is not renewed. It has done this the past 2 months. If anyone has an idea of what should I do, pls let m...

KC4 by Great Neighbour / Super Voisin
  • 608 Views
  • 4 replies
  • 1 Bravos

Resolved! phones

Hi Everyone, Can I use a 5G phone with my Public Mobile SIM card?

ccooper3 by Good Citizen / Bon Citoyen
  • 833 Views
  • 8 replies
  • 1 Bravos

Resolved! Data usage abnormally high

My data usage in the last 2 months is abnormally high.  I have never been close to using all my data but had a notification 3 days ago that I had used 75% of my data and now have used 100% - 12 GB/3 months.Is this a virus? Cell phone problem? PM prob...

JAW by Good Citizen / Bon Citoyen
  • 1342 Views
  • 17 replies
  • 0 Bravos
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