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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2980 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17968 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 29196 Views
  • 184 replies
  • 27 Bravos

Resolved! @linkstomembers

I lost my old sim card and when I activated the new one,  I had to choose a new numberMy old number was 778-xxx-xxxx and the new number is 236-xxx-xxxx Edit by Dunkman: removed personal information

Resolved! Locked out

Hi. This is for my husband. He had not used the site in awhile, he wanted to change his plan, used his email and password and it wasn’t accepted . He got locked out. Anyway to fix this? xxxxxxxxxxxxxx@xxxxxxxxx

Cynthis57 by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Resolved! New Sim Cards only available online

My local Walmart (who supplied the last 4 sim cards for my friends and family over the last 2 years) tell me that Public Mobile is going with an online only model for obtaining sim cards and starting a plan.  This is in contradiction to the PM websit...

zulu53 by Good Citizen / Bon Citoyen
  • 932 Views
  • 17 replies
  • 3 Bravos

Resolved! Monthly Statement

Looking for a statement that shows my street address associated with my cell #. 

whamadeh1 by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 0 Bravos

Resolved! copy of monthly statement

I am looking for a copy of a monthly statement, last one is fine. I do not need my history usage as I am looking for a statement that shows the  

whamadeh1 by Great Neighbour / Super Voisin
  • 486 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls to Telus free?

My question is, are calls to the Telus help line free?     I had to make a call to Telus regarding a service outage and I know that I was on hold for at least 20 -30 minutes and then spoke with them for at least 10 minutes after that, but that time n...

Kold by Good Citizen / Bon Citoyen
  • 503 Views
  • 6 replies
  • 0 Bravos

Resolved! Pop up

I am tryimg to activate my data as it is over and i am trying to contact customer support but it is not working 

Resolved! Bonus accesss

Hi its the first time ive been out of my data and it's disappeared from the line but i have lots of bonus data and i can't access it my phone wont work outside of the home.  

Resolved! Receiving calls

When someone calls my phone it always goes to voicemail on the first call. How can I fix this issue?

TarrynD by Great Neighbour / Super Voisin
  • 431 Views
  • 5 replies
  • 0 Bravos

Resolved! Keeping Rewards System or Switching to Points

Hello!I'm currently debating between keeping with my current rewards system or switching to the new points system. Would anyone happen to have any advice as to which they found to be more advantageous? Thanks!

alleyjoy73 by Great Neighbour / Super Voisin
  • 561 Views
  • 6 replies
  • 0 Bravos

Resolved! Cancel auto payment without self serve account

Hi there, I didn’t sign up for the self serve account and moved out of Canada. *611 is not working outside of Canada. My monthly auto-payment is registered through my Mom’s credit card. How can I cancel the credit payments?

Laurena1 by Great Neighbour / Super Voisin
  • 340 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I know if this phone will work ?

BlackBerry Classic SQC100-1 16GB Unlocked GSM 4G LTE Keyboard Phone w/ 8MP Camera - BlackI can't post a link to the phone for some reason. I don't know much about phones and was wondering if my current sim will fit in this blackberry?

vaalix by Good Citizen / Bon Citoyen
  • 773 Views
  • 10 replies
  • 0 Bravos

Resolved! US roaming in Alaska not working

I’m in Juneau now and have purchased US data roaming 10 days addon and voice and txt 10 day addon but my iphone X cannot connect to any cell provider here. aready try resetting my APN numerous time to sp.mb.com but no success, need help!

arjeearjor by Good Citizen / Bon Citoyen
  • 1008 Views
  • 10 replies
  • 0 Bravos

Resolved! London Drugs voucher

I have a LD voucher with a 16-digit number. How and where can I use this when purchasing a plan?

musicollector by Model Citizen / Citoyen Modèle
  • 613 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't access my account, can't reset password

So, I left the country for 2 months (still not 90 days), and now I am back. I cancelled my PM number, and stopped paying because (I asked here) I thought I had 90 days to come back. However, now I am trying to log in to my old account to get a new ph...

jmbits by Good Citizen / Bon Citoyen
  • 502 Views
  • 6 replies
  • 0 Bravos

Phone number does not working

I recently registered Public Mobile account. I first got a new number, and completed old number transfer. I can call out and shows my old number on recipient's phone, but I can not receive phone call or text message, or send out message. Please help.

MLIFU65 by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

No more dealer activations

I guess it’s true I just received this email from Canadian cell supplies Last day to Submit Activation Form for Public Mobile Saving Plan Public Mobile is cancelling dealers account Canada wide. So no more Activations for Public mobile by dealers. so...

Move account to different email

I have an account I opened for my son to use and I pay for.  He is now able to pay for it and I would like to transfer it to his email and credit card to pay.  What steps do I need to use to achieve th

cairns72 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Text message transcripts

Is there a way to get text message transcripts sent to me from a conversation that was previously deleted?

megangow by Great Neighbour / Super Voisin
  • 283 Views
  • 4 replies
  • 0 Bravos

Resolved! U.S. Roaming Add-On Did Not Work

Hi,I purchased a U.S. Roaming Add-On on Sat. 9, but it did not work when I was there in the US despite many attempts to fix the issue, including restarting the phone and enabling roaming. How can I ask for reimbursement?

Rondee by Good Citizen / Bon Citoyen
  • 424 Views
  • 5 replies
  • 1 Bravos

Resolved! Paying ahead

I hardly use my cell phone.  I keep it for emergencies only. I just want to pay once and then forget about cell phone payments for at east a year (OK 360 days). Therefore, $15 + 13% HST = $16.95. If I make a single payments of $203.40 (12 X $16.95) o...

nagyi by Good Citizen / Bon Citoyen
  • 680 Views
  • 10 replies
  • 0 Bravos

How do I contact a real person??

How can I actually speak or text with a real person? I’m getting absolutely nowhere with the digibot. 

JB613 by Great Neighbour / Super Voisin
  • 583 Views
  • 4 replies
  • 1 Bravos
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