Cannot receive incoming calls. Missed the tow Truck

[SuzanneFar]

Please help, I’ve been using my public mobile number for two years and the majority the time I do not receive my incoming calls. I saw a post that said to message the MOD to have them refresh the network? I have not transferred from another device provider. I have tried my SIM in another device same problem. 

[CountyDownIeUk]

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@SuzanneFar wrote:

Please help, I’ve been using my public mobile number for two years and the majority the time I do not receive my incoming calls.

Are you in the same area during the “majority of time” ?

I saw a post that said to message the MOD to have them refresh the network?

Try it. 

What brand and model of phone do you have?

Has it ever been repaired? Antennae may have been damaged or disconnected. 

I have not transferred from another device provider. I have tried my SIM in another device same problem. 

Hmmm that’s a good test!

How many bars are you getting?

How about friends or neighbors at your same locations?

Check here for closeness to towers. 

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[RCO]

fwiw , 

1

Depending on where You Live

 It is good thing to Reboot your Phone 

if you are traveling between Towns/Towers ! Rural Especially

2

If you have a Phone that is even a couple of years old

It is good to reboot/restart it now and again

and 

3

Also Check for Updates

Cheer

[dabr]

@SuzanneFar   If this issue has been going on for almost two years (even if intermittently) then you should really have contacted customer support long before now as it maybe that your SIM needs to be re-provisioned, however, hopefully you've now submitted a ticket.

[Handy1]

@SuzanneFar  can you sign into self serve ? Does it say if your account is active or suspended ? 

if you need to reach support here’s a link 

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