[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Paid $15 for 1000 UK minutes but calls wont go through
Need help. Cant submit ticket i just get error page. I paid for a service, why am i not getting it?
Resolved! Unable to confirm for full access
I am hours past the point where my payment was taken and my number was transferred. I received the notice that says, "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with y...
Resolved! US Canada Plan
Hi, I would like to change my current plan to the Canada-US 5G 75GB for $40/moI have previously requested but the plan was not available at the time. Best regards,Winston
URGENT
Just signed up..ported number sim is in but NO access....tried to set personal hotspot ..says CONTACT PUBLIC M
Resolved! ZTE WF723 working with VOLTE on Public Mobile network
Hello Everyone,I've got a ZTE WF723 with a Public Mobile number to replace a landline. Everything is working fine but the WF723 is only taking calls in 3G mode. However, it does register in 4G but as soon as a call comes in, it switches to 3G. Lookin...
"primary" and "personal" numbers - think i deleted the wrong one
So i just purchased an eSIM and the set up all went flawlessly - except that it asked me if I wanted to use my "primary" or "personal" number for my contacts...it said i could change this later so i just picked one....finished set up. So then i go to...
Canada -US $34 plan applicable for Ontario New members?
The Subject sums up the first question and how can i install e sim the first time around?
Resolved! My account was charged 3 times this month
Hi, I found my account was charged 3 times started from 8 Feb,then 13 Feb and 17 Feb,it’s definitely something wrong with my account.
Canada/US PLAN
Any way existing subscribers can access the new $34/5gB Canada/US plan being advertised for new signups?
Resolved! US text/roaming set up on wrong account
I purchased US text/roaming/data on my phone but it was set up on my husband's phone in error by PM. When I log into my PM account, US text/roaming/data appears in my add-ons but I don't have the features available on my phone. When my husband logs i...
Resolved! US-Can Plans 5G
My husband and I have older phones. A Samsung S8 and Samsung S10. We are considering changing to one of the promotions for Can-USA plan for travelling in USA. Will we be able to use our older phones in USA with the 5G system? Thank you.
OK, what’s the best way to get new plans for existing customers?
I really need the US-Canada $34 plan. Was considering moving to Freedom Mobile over it but their coverage is still quite bad, unfortunately. My situation is as follows: I have the previous $34 plan that only works in Canada. I would love to keep the ...
Public Mobile is screwing over their existing customers again.
Offering cheap plans to new customers only.Here is my suggestion.Never stay at Public Mobile.Move out.
SIM
Change phone number
5G unavailable on my phone
I have the samsung s20 fe 5g, and I have upgraded to a 5g plan. However, I am unable to get 5g even when I am near 5g tower. At my university campus there is a 5g tower, I am constantly under the 5g coverage area and at university the most i get is l...
US roaming nor working
Just used 25 points to buy US roaming for 15days and nothing ,then I purchased US roaming from add ons $17.25 and still nothing please refund me as soon as possible.
Can send individual MMS text but cannot send photos or received group chats
I recently switched to public mobile in January and ever since then I haven’t been able to send pictures to androids via text and when I’m Included in a group chat with an android user, I just get Indicidual messages. I’ve made sure my data is on, ma...
New Subscriber wanting to change plan to Canada US deal
i just subscribed on Feb 9th and see that the Canada US is running the same price as the plan I went to. Can I please get that rate and switch to the Canada US plan?
Switch to $40 us-canada plan
Hi,I was on the $50 us Canada plan where it said us data. I switched to $40 us Canada plan and it says 75 GB but no mention specifically about us data. Just want to make sure US data is included...anyone know? edited by computergeek541: changed labe...
Resolved! payment issues
My credit card was compromised and my bank cancelled my card. I was successful in updating my payment info in my public mobile account but try as I might, I cannot update my child's payment info. I always paid her account from my (now cancelled ca...
Resolved! Adding another device to my account
How much is the additional cost to add another phone?
New credit card
New credit card not being accepted. Help
Resolved! Data usage
How is it that I am using data every day while I am sleeping around midnight?
just signed up - did port with esim and no service still
just signed up - did port with esim and no service stillmoved from koodo to public, koodo sim is deactivated now (removed form phone) and i have no service on the public mobile esim.
Canada US plan
Hello When I signed up this promotional 34/month plan didn’t exist. Any chance I could switch my plan over to Canada US plan now ?
Resolved! Samsung S20 suddenly not receiving calls or texts
I have an S20 that has suddenly stopped receiving calls or texts. It's been functional for several months. I can make calls and texts no problem though.I swapped the SIM card in the phone and was able to receive calls and texts on the phone.This lead...
Account hack
My account email for my other account was changed.. how can I get it back. As I am also not getting codes sent to my phone. @CS_Agent
New hookup
Just purchased the Sim yesterday and did everything I’m supposed to do we did not receive a temporary number as we are trying to transfer a number that we had from our Rogers account before. We are not receiving any incoming calls as of yet and this ...
Switching my service to public mobile
How do I talk to an agent if I’m having trouble switching over?
Resolved! No incoming calls or texts, outgoing & mobile data working
Trying to help a friend with connection problems. Samsung Galaxy A8, long time PM customer. MontrealIncoming calls go straight to vmail, incoming texts disappear. Outgoing calls and texts are working. Mobile data is working. Her husband is also on P...
