[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Canada-US Promotion 50G 34$/month
HelloI subscribed one week ago for Canada 5G 50G 34S/monthI would like to know if is possible to switch to the new Canada-US plan 5g 50G 34$/monthThank youBest RegardsDamian
Port in issue
How do I get help with my port in? It didn’t go through and I can’t call anyone for help.
$34 for 75GB plan from Fido
This is unrelated to Public Mobile.
Resolved! $34 50GB CAN/US plan
Is there a way I can switch to this plan as an existing subriber? I have the canada only version from boxing day
Points
is there a way to earn points within an hour? I need 0.5 points by tomorrow and I’m trying to figure out if there’s a do-able way.
PM Canada/Us plan promotion
Hello, I had a look at the plans PM is offering just now and I am interested. They are offering 100gb canada-us data for $50/month (At least that’s what it says on the website) and I tried to switch to this plan in the app, however in the app it do...
CS_agent : sms & calls not received
In need of URGENT HELP: I have just noticed that for a few days now I cannot receive sms or phone calls!!!! I can send them though and people receive them.Tried restarting the phone & updating Never seen this before in several years with PM...
$29/m 20gb
why i can not get that plan? i use public for 1yr, but only new cx can get that plan!!!!!
eSIM did not activate
I got a message it did not activate. I tried scanning the QR code no luck.
Autopayment system issues Feb 23 2024
Is there something wrong with the accounting system tonight? My account was put on pause due to lack of funds, so I check the balance online (admittedly I don't sign in very often) and the visa card expired a year ago. I attempt to update the visa ca...
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HOW DO I GET A MESSAGE TO CS_agent?
I need a PUK and for 2 days now I just keep going round and round in circles unable to get ahold of a moderator to get the code that will unlock my SIM card and IM GOING **** CRAZY BECAUSE OF THIS!! I am missing work and job calls as well as being un...
Public Mobile "Limited Time Offer" on Feb.16th
Hello, Community!I recently opted in for the following Public Mobile offer: "15GB of data at 4G speeds up to 100mbps for $26/ month." I selected it before it expired (on the 16th, expired on the 18th); it says it will take effect on my renewal date. ...
I just signed up. And I seem to have got charged twice, once on each of my credit cards.
I just signed up. And I seem to have got charged twice, once on each of my credit cards.
Resolved! Change of subscription deferred to renewal time confirmation
Hi,I just changed my subscription and deferred it to my renewal date. How do I get confirmation that this will take place? Is there anywhere I can see this pending transaction?
Resolved! sim activation
Just signed up to Public mobile and iphone reports that esim has failed to activate. How can I get esim to work so I can use public mobile phone and data ?
The cheapest option for transferring phone number temporarily?
After spending some time on these forums, I learned that the best way for getting new plans would be transferring the phone number to another carrier and then transferring it back to PM as a new account. Super stupid, so if you have better ideas, ple...
Loss of Rewards Loyalty
I just changed plans to a lower one rather than cancelling the account and i went from $12 to $4 and don't really think it will be worth keeping any plan since as i had to pay to make the switch and im still going to be away for a while.. it looks li...
Does this plan include use in US?
Please note this is for a friend residing in QC, it is not available elsewhere AFAIK.A friend in Montreal (NOT the one with the problem in the other thread!) is on $40/60GB Canada-US data. They don't care about the amount of data, but need to use in ...
Paid $15 for 1000 UK minutes but calls wont go through
Need help. Cant submit ticket i just get error page. I paid for a service, why am i not getting it?
Resolved! Unable to confirm for full access
I am hours past the point where my payment was taken and my number was transferred. I received the notice that says, "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with y...
Resolved! US Canada Plan
Hi, I would like to change my current plan to the Canada-US 5G 75GB for $40/moI have previously requested but the plan was not available at the time. Best regards,Winston
URGENT
Just signed up..ported number sim is in but NO access....tried to set personal hotspot ..says CONTACT PUBLIC M
Resolved! ZTE WF723 working with VOLTE on Public Mobile network
Hello Everyone,I've got a ZTE WF723 with a Public Mobile number to replace a landline. Everything is working fine but the WF723 is only taking calls in 3G mode. However, it does register in 4G but as soon as a call comes in, it switches to 3G. Lookin...
"primary" and "personal" numbers - think i deleted the wrong one
So i just purchased an eSIM and the set up all went flawlessly - except that it asked me if I wanted to use my "primary" or "personal" number for my contacts...it said i could change this later so i just picked one....finished set up. So then i go to...
Canada -US $34 plan applicable for Ontario New members?
The Subject sums up the first question and how can i install e sim the first time around?
Resolved! My account was charged 3 times this month
Hi, I found my account was charged 3 times started from 8 Feb,then 13 Feb and 17 Feb,it’s definitely something wrong with my account.
Canada/US PLAN
Any way existing subscribers can access the new $34/5gB Canada/US plan being advertised for new signups?
Resolved! US text/roaming set up on wrong account
I purchased US text/roaming/data on my phone but it was set up on my husband's phone in error by PM. When I log into my PM account, US text/roaming/data appears in my add-ons but I don't have the features available on my phone. When my husband logs i...
Resolved! US-Can Plans 5G
My husband and I have older phones. A Samsung S8 and Samsung S10. We are considering changing to one of the promotions for Can-USA plan for travelling in USA. Will we be able to use our older phones in USA with the 5G system? Thank you.
