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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Access to account to pay

I cannot access my account to payHave new email and cannot use old one. self serve account won’t give me accessI am about to cancel and go with another providerneed access for employment

Resolved! Early renewals

Need to renew monthly plan I’m on the road travelling for work and data ran out… can’t seem to talk to customer service. Help please

transfer my cell #

port over

Resolved! Servoce Disconected

Iam cutumer for more than 2 years as well as my kids.I never registered since payment was completed by my wifeNow there os a problem.Can I speak to sombody!I want to pay for all of us but there os no way...Can sombody contct me by phone?

Resolved! How do I find puk

SIM card is locked need PUK

Resolved! Account 613-xxx-xxx

I was a Public Mobile customer,and have changed to Freedom. Can you double check that I have cancelled with you, and confirm that you will not charge me anymore? My phone number is 613-xxx-xxxx. Thanks! Edit by Dunkman: removed personal information

Resolved! Resend Porting Request

I answered Bell's SMS to port my number to Public but it failed to work. How do I get Public to resend the porting request?

Resolved! No big deal but weird. Why ?

It's really no big deal but just a bit puzzling -------Every time I try to log on to my account I first get the following notice ---Page Expired The page you are trying to access is no longer available. I then just have to click on the PM bookmark an...

Resolved! Can't get into my account to make payment

I have 1 day before my 90 days are up I have been trying to sign in for days now and it won't let me. I try to reset the password but it won't send me a txt or e-mail!! Help!

Resolved! TELUS - Mobility Roaming - Invitation

Good day PM Team, I received an email from Schlesinger Group, an independent market research firm working with TELUS to improve their product and offerings. They are inviting Public Mobile customers to collect feedback about their international roami...

Download Invoice feature is broken!

Since August 2022 I was able to download the invoice of the payment immediately after making one. There was no need anymore of silly messaging CS_Agent and waiting for few weeks for invoice to arrive in email. This is broken now. I just made payment ...

Resolved! Late payment

With other cell carriers you can request to either change your due date or ask for a payment extension for few days or a weekCan you do this with public mobile even though you have never missed a payment for 2 years?Also what is a payment voucher? Ch...

Internet

I have 4g but it really slow what imma supposed to do

Resolved! Early Renewal

I would like to complete an early renewal today due to my data running out.Thanks

Resolved! I cannot get into my account because I don't have the same email for verifications

Help

Service not working for no reason

My phone is set to reset today and instead it isn’t working unless I’m connected to wifi. There’s more than enough money in my bank for the payment and it has reset my account online and it says I’m active but it isn’t working. And there’s not a sing...

Frustrated Double charged on ADD On purchased

I’m already feeling frustrated how to get help to address the issue I’m experiencing. There seems to be trouble In your system, bec it keep stating there is something wrong and that I shld try again. Much to my surprise, bec of the many attempts, I d...

Resolved! Addon TOP-UP's download invoice issue

hello public mobile community peeps, got an question do you guys have ever had an issue on downloading invoice after buying add on like data tops or mins top up? lately having issue on it i been trying to clear the cache on browser an try again also ...

cannot received calls and text messages

Hi, need help cannot recei

Resolved! Unlimited U.S. Talk only

Why is the Unlimited U.S. Talk only for $8 add on not available?

Cancel

merged to 936902

Resolved! Payment Voucher

Payment successfully made. Account still suspended over an hour later.

Resolved! My Account

It does not open to see usage

Can’t log in to my account to renew payment

Tried logging in my account and now it won’t let me.???Did not change my information since the au I started the account

Resolved! Activation

Error 821

Resolved! Points or stay with the old program?

So what is better the news point system or the old program?Anybody looked into it?

Resolved! Number Transfer

I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. How do I get public mobile to send my old provider a transfer request so that they can text me?

Cannot call or receive call from specific number

I have recently realized that I cannot call my doctor office, or receive call from them, on my Public Mobile line. (I do not have their number blocked.) My doctor's office uses Telus' BizConnect, which is even more strange given Telus owns Public. ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Access to account to pay

Resolved! Early renewals

transfer my cell #

Resolved! Servoce Disconected

Resolved! How do I find puk

Resolved! Account 613-xxx-xxx

Resolved! Resend Porting Request

Resolved! No big deal but weird. Why ?

Resolved! Can't get into my account to make payment

Resolved! TELUS - Mobility Roaming - Invitation

Download Invoice feature is broken!

Resolved! Late payment

Internet

Resolved! Early Renewal

Resolved! I cannot get into my account because I don't have the same email for verifications

Service not working for no reason

Frustrated Double charged on ADD On purchased

Resolved! Addon TOP-UP's download invoice issue

cannot received calls and text messages

cannot received calls and text messages

Resolved! Unlimited U.S. Talk only

Cancel

Resolved! Payment Voucher

Resolved! My Account

Can’t log in to my account to renew payment

Resolved! Activation

Resolved! Points or stay with the old program?

Resolved! Number Transfer

Cannot call or receive call from specific number

My daughter's phone is off, I don't have the email or password for her account to pay it.

Boxing week $35 can us Mexico plan

Us roaming

Changing Plans

Porting Transfer Completion

Esim activation issues