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Number port failed

james123123
Great Neighbour / Super Voisin

My number port said it failed. But I’m positive the account number I input was correct. I was able to receive the text message to confirm the number change from Fido.

not sure what my next steps should be.

 

thanks

2 REPLIES 2

softech
Oracle
Oracle

@james123123 

Yes, account number is a safe way for porting request.  But   did you reply YES to the port authorization text from your old provider within 90 mins ?  You can contact porting support team to confirm the porting status

Handy1
Mayor / Maire

@james123123  Does Fido sim still work ? I’ll send you the porting team number private message . Give them a call they can give status update on the port or retrigger it if needed. Will also leave you with this direct link to support should they be needed 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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