Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am travelling from BC to Alberta this month and wanted to know once my data is used up from my plan (~5 GB left) I would be using my 6 GB data bonus while in Alberta and when I come back to BC before my plan renews. Is that correct? Thanks.
Hello. I live in Canada and I have a monthly data plan by Public Mobile since 2021. I travelled to The US recently and I purchased a 10 days US data add on for which I was charged $20CAD. However, the plan never worked during my whole stay and I did ...
Okay. I like Public Mobile but trying to get help or make a complaint is **bleep** near impossible. I purchased a US Roaming package for use Aug 3 - 10 for our Alaska cruise. I was not able to connect at all in Juneau, Skagway or Ketchikan yet my ...
You cannot reset your password using your email if your email's user part contains a '+' sign. The plus sign is a valid character according to RFC 2822, and the activation page has no issue with it. Any idea how one can report the inconsistency to PM...
I was helping troubleshoot a data issue earlier today so to test if their data was working I decided to send an MMS (photo) to their phone in the US and used my phone with the unlucky $13 plan since an MMS text would not be metered against my 50 SMS ...
Hi How do I change my 4 digit pin and register my number under a new email id?
Hello, I recently upgraded my plan to one of the new 4G plans, and was charged accordingly during my last billing cycle. However, I noticed today that I'm still on my original 3G plan (which has less data). Why might this be? Please advise.
I went on a vacation to another country for a month so I suspended my plan for the time I was gone. When I got back I tried to reactivate and it was not working, it said I needed to make a payment to reactive the plan. My plan is 15$ a month and I ha...
Hello, I lost my Sim Card. How can I get a new sim card?
Hi there, I've recently bought an iPhone on your website. But something is wrong with the price... when I open the page with phones it shows one price, but when I click on the phone, the price magically becomes higher by $30. Let me know what it is. ...
How long does it take for rewards to show on our account?
Public Mobile has cused me a lot of inconvenience in changing my Cel number whist I was away for over 4 monthe and did not have the courtesy of mailing my SIM Card, however they did not heistate charging me every month to date. |The least they could ...
We have unlimited text and calling. However, texts aren’t sending unless on wifi
I have an issue where I've received messages from public mobile on text indicating that a certain percentage of my data has been used up, and in fact yesterday got a message saying 100% has been used up. I've logged in multiple times during the last ...
I’m having a hard time figuring out what I have left for data on my account. Can somebody help me out please? I had a 2 GB credit plus the 250 data with the plan I have and purchased an add on and now I’m totally confused on how much data I have left...
Need a puk unlock code
It shows blue page with yellow circles and cell in it, when log in pressed.
I just bought a U.S. Roaming package while in the states and it is not working. I have both my roaming and data turned on but I can not send text messages or call. When I attempt to send a text message, I get the message "Sorry, your plan does not in...
I purchased a US roaming adding this morning but have just noticed that my account says I don't have any add ons in my account. My transaction record shows that it was successfully purchased. Can anyone offer any advice?
help, I can't get into my account or reset PIN
There are 2 of us who have joined Public.Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.So now my partner has my email (id) and I have my par...
Hello,I recently purchased the US Roaming-250MB Data 10 day plan for my trip to Maine, USA. Unfortunately I rarely had cell service the entire trip; the time I did not have service far out-weighed the time I did have service. However, my husband had ...
I am heading to Australia in a few weeks for a whole month! I know the public mobile doesn’t offer international roaming. So I’m kind of wondering what should I do? Should I get a new phone plan for that month? Will my phone still work when I come ba...
I’ve recently switched from Bell to Public mobile. I’ve been saving over $60 a month for a very similar plan that I had with Bell. How is public mobile so cheap? How can they make enough money when all the other phone companies are charging soooooo m...
Helloi have been trying all morning to reset my password to login and pay my bill.Every time I reset, it says successful, but I still can’t login.
I’ve noticed that Public mobile has recently introduced 4G data speeds into there plans… Can anyone tell me if these plans are really worth it? Has anyone gone from a 3G data speed plan to a 4G data speed plan and really noticed a substantial differe...
I have a gig of add-on data from an old autopay incentive but I can only load public mobiles site. It won't even let me load the login page for my account because it's technically a telus site. Any ideas on what's happening?
I bought a payment voucher approximately ten days ago. 2($25) When I attempted to top up both codes were ‘unable to be processed’.I am certain that the code(s) have been correctly entered, and multiple times have been befor being directed to publicmo...
Hi, wondering if someone could check my account balance, when I first logged in it said my account was deactivated in Nov 2022, I want to make sure you have received my payments. Thank you in advance,
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