Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I submitted a ticket #342895-429 yesterday, but no response yet. I am unsure if my private message board is working. I am new at this.MKC39
I bought a US roaming add on for a day trip to Buffalo, I bought it for data roaming to use Waze,. At no time during the day was I able to get a data connection. This was very frustrating as I needed the data and Waze for directions whilst in the US....
I cannot receive incoming calls. Local callers would hear an automatic message saying that “your call cannot be completed because your plan does not include an US roaming add-on.” This doesn’t make any sense because I am not or the callers are not ...
I just swapped to public mobile yesterday (30+ hours ago) my text messages haven't been going through and it says I'm all out of call minutes when trying to make a call. Data works just fine. I had got the 40$ plan yesterday but thought maybe it was ...
I’m abroad and I can’t access my account or pay for anything because I have no service. Does anyone know what to do? Crappy PM chat going loops and sends to a 404 page. OMG how this company still exists. It’s possible only in Canada. Anyone have a fi...
Just switched from $35 20gig 4G, and switched to Point Rewards, which should give me almost 2 months free from next bill.
I am changing my subscription plan from 3G to 4 G. Do I lose my add-ons bonus of international LD calls?
doom loop trying to reach an agentBelieve I should be credited for $6 on October points backHopefully I get a reply and solve this problem the only thing lacking with public mobile is their customer service flawlessly as far as the technical part of ...
Might be a silly question. I have a phone that is only 4g. I'm thinking of switching to a 5g plan. Will it still work with my phone? I understand that I won't get 5g speeds, but will it still work at 4g speeds?
I have a 5G plan and have a samsung s20fe 5G phone. But the top shows I am on the LTE+ network. This never changes even if downtown. My speed is between 25 to 50mb. Not up to 250 as my plan says. Is my phone supposed to show 5G or LTE+? Is 25 to 50mb...
How to recharge phone plan
I have authorized transfer of the phone number with Bell and it has been 12 hours and my phone still does not work and the Public SIN does not work in my iPhone 13 Pro Max
Yesterday my data wasn't working so I logged into my account and noticed I had used 100%. I never received a text message saying I had used it all up. I used rewards to purchase a 1 GB data add-on, restarted my phone and it was working.Today I got a ...
I have purchased usa addons for talk,text and Data using my registered credit card and it shows up as a credit by applying it to my subscriptions not due until february but does not let me purchase the addons so I have not talk or text.I tried to rep...
I recently switched to 5G, but my phone still says LTE?
I missed my port message within 90 minutes. how do I get the port done?
Hi Im new to public mobile. Purchased a new phone that was defective. Exchanged it and trying to transfer my esim. I can't log into my account I'm stuck perpetually when I log in on a screen that says to subscribe and pick a new plan. I'm already an ...
I haven't seen anything in Announcements, and I don't think they could keep up. But QC plans are very dynamic right now, and much cheaper than ON. Yesterday (Nov 9) I compiled a list of all the QC plans available to my friends and relatives in QC (as...
Dear Sir,I moved to Edmonton from Ontario three years ago. I still use my (905) xxx xxxx phone number. (I think the provider is Rogers) I would like the phone number to be changed to (780) xxx xxxx Please let me know how to do this step by step. Or y...
I am dealing with a support and before I fully decide to port over to Freedom, I would like to still give PM support a chance to see if they can unlock my account.Long story short, I forgot my password. I tried to reset it but it says user locked out...
For 3 days I been trying to submit a ticket. When I do I get this error -OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I have the most upda...
Hi i.am a new public mobile customer. I set up.my sim yes i.did a number transfer yes i.recieved a sms and connfirmed the transfer with.my old provider. Yes it has been more then 3 business days i.have pulled the sim and put it back in . Still i.can...
My daughters phone died and I can’t get the esim number to put on her new phone is there a way to do this?
I just renewed for my next billing cycle today. However, if I choose a different plan and click "change on next renewal" does that mean that the price change will occur for my next month?
If I purchase the 20gB plan for 34/month, will that be my plan going on in the future or will that only be for a limited amount of time
My account does not show credit information and thus not able to remove or change payment method
After returnng from Europe in August, my data stopped working I have paid for data but do not have access to maps, waze, emam My valid credit card with plenty of available funds has been rejected. I am on a loop with the chatbot and registering a ti...
Or just a wonky web site? LOLPM and Freedom are at war! Like we don't have enough of that already!
Hello, My data has not worked for the past few months. I switched it out for my British SIM card when I went to England earlier this year. Before that, it worked fine. When I started using it in the UK, it didn't work, although it had worked the time...
