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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM is still advertising the $2 auto-pay reward that won't exist in 6 weeks.

Logged in to my account and the banner ad is advertising the $2 discount for auto-pay.Talk about a bait and switch!

Where can I buy the texting addon?

I will be in Mexico for a month. I need to send and receive text messages to and from Canada. I have unlimited international texting plan. Public says that's only useful for me while I am in Canada. Public also says I can buy an addon for texting w...

Bonus data

With the switch from Rewards to Points, I understand I was supposed to receive bonus data. However, I haven’t received anything.

Resolved! Migration to new points system

So previously when looking at the Discover Rewards system, it showed that they would offer 1 point per month that we'd been members, but now with the forced migration, that part seems to have been removed...is that to assume that they'll no longer b...

MMS Issues

For months now my phone has been unable to receive images or group text messages. when one is sent, my device shows a download icon with text stating "tap to download". nothing ever downloads when i try. i have tried everything on the internet to fix...

Resolved! Stay on the Old Rewards System.

Hello Public Mobile community,When I just logged into the pm app I noticed a popup that discussed moving to the new rewards system but no "yes or no" options. Can you please let me know how opt out of this move and stay on the old rewards system? Sor...

Can’t purchase eSIM through app with US IPhone 15 Pro Max

I’m in the US and recently bought a iPhone 15 pro max. I’m trying to buy an eSIM through the app but it’s saying my phone is not eSIM compatible. Am I missing something? It’s a brand new iPhone and it’s already using an eSIM with AT&T.

Resolved! New Canada-US plan

I recently switched to PM from a different provider for the new 34/month 5G plan which allow me to use the cell phone service in Canada-US without paying for roaming charges. Now I want to know, is this plan or promotion going to expire anytime soon ...

Resolved! How long do you have to activate SIM card after delivery

If I pay for a plan and order a SIM card, how long do I have to activate the SIM card without risking losing the plan I just paid for? My goal here is to lock in a plan price but start the service as late as possible so I have less time and a lower ...

Subscription Not Activated

I tried to transfer my number from Koodo and it stuck Subscription Not Activated as last step. What should I do? Thank you!

After 5 days received text message: Unable to transfer my old phone number

Received text message as below. I need my old number back. Please help me.Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assign...

Resolved! Rewards points

Hello i think if I downgrade now before end of March will we still get the bonus 250gb?

Special Bonus of 240gb data not added to my account

Hi there,My entire family is with public mobile and joined at same time - and all of us are still in the old rewards program. Everyone in the family got the text message saying 240gb bonus data will be added to their account, BUT I got nothing in my ...

Question

How can I understand if I am new rewards they're talking about because it has been a long time my account had problem so I didn't inter in my account at all. I feel like I am in a good place but I'm sure Thank you so much.

Breach of Contract

Hi,After researching on various forums, I've recently come to know that Public Mobile plans on making changes to my plan. When I originally signed up, Public Mobile employees confirmed that the plan would never change as long as I was an active custo...

Having difficulty finishing activation.

Message said to contact for help. New activation with physical sim.

Pixel 4a 5g, when call quality indicator is HD or HD+ no one can hear me, but I hear them!

Confirmed with three callers today. They are unable to hear me but I can hear them crystal clear.Edit: I just turned off 5g and turned on 3g and voice works perfectly! What the heck is going on with 5g? I noticed for the first time yesterday HD+ was...

locked out

My husband's account has been locked out for 3 days!Nothing works getting in even changing pwd. What can he do?

i have a question about the loyalty reward please, thank you

right now, i have $4 each month,going to reach 5 years in June .how this is going to work and being calculated once the new reward kicks in?(I understand you get $10 after 12 month), does that mean I lost $48 (almost 60 after June) each year?I am on...

can't log in to my son's account

Hi, I;m not able to log in into my 14 years old account with his email adress. please hepl. I;m trying to upgrade his plan.

ACCOUNT LOG IN

Hi, my daughter has not been able to log into her account since early December. She was logged in with an email address that got closed. She's not sure if she tried changing her account email to her new one. The problem is that she is not sure wha...

Resolved! Can't send pictures through text message

Hi,I can't send pictures to two of my contacts through text message.I have an android phone and noticed this problem about a month ago. Please rectify.

Canada-US promotion for 50 GB data at 5G speed

Hello, I am currently on a 90 day subscription and I get 60 GB data at 4G speed (only in Canada), and I pay $102 upfront, which comes out to about $34/month. I received a text from Public Mobile saying I can get a 5G 50 GB Canada-US plan for as low a...

New rewards! We been treat like disposable napkins.

Let me get this straight!!!$1 recruiting new customer keep because they use us as an free cow hauling in new customers for them.But loyalty rewards cut our benefits. Our $1 cuts to 20 cents. Since that's how public mobile shows appreciations to loyal...

Travelling

I am going out of the country this summer - to Ireland and other places in Europe.Does Public Mobile have a good plan for this? have other found it's worth getting?

Refer a friend

My friend just activated his phone without using my referral number today because he was not led to any links. How do We request for the referral rewards now?ThanksPaddy Lee

$35/month CANADA US 50GB data plan

did anyone else sign up for the $35 per month CANADA US plan and noticed that it changed to only Canada and excluded the US after signing up?

Forbidden A1 When logging in

I recently opened an account with public mobile and I received my sim card 2 days ago however after receiving it and attempting to transfer my phone number, the app and website don't allow me to login and instead show the message "Forbidden A1". My m...

Moving out of province

We're moving from BC to the Sault Ste Marie Ontario area. Can we continue to use our phones .

Hey all, what am I missing here regarding the new loyalty program?

I have a $39 plan currently for 20GB @ 4G speed, with unlimited canada-wide minutes and unlimited international texting. My understanding is we lose $2 for auto pay plus our loyalty bonus of $5 dollars. I also have a few friends on so I get another $...

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