Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m am trying to put my account on the 90 day hold but the instructions say to go to payment options tab in my account.. There is no payment options tabGetting very frustrated with Public Mobile.
I keep getting SMS texts saying I've used 95% of my data.Samsung Galaxy A8 is showing 557 MB of mobile data usage out of 2 GB. (the 2GB is from an older previous add-on, but my phone is still showing it)But my regular account plan is for 250 MB. I a...
I think we should get more than 1 point for community rewards when it's so high to receive any rewards! Like maybe up it to 2 points per task completed etc.
Hi All,Recently my PayPal was hacked. Luckily the bank got my money back and I cancelled PayPal. However, the person who did that somehow was able to get verification texts. I now seem to be unable to get verification txts to my phone and fear this h...
I paid for a sim to be sent and the $45 dollar plan I paid via cc which I was charged for, but I never got a confirmation or email with info of arrival date.
I can’t receive calls or texts
I can’t receive calls or texts
I just created a new Public Mobile account, and instead of porting my number (which has already caused me over a week of issues) I opted to select a new number. It seemed to go fine, but now for some reason I have both numbers showing up as options o...
Hi there. This plan is currently being offered in the Announcement section yet I can't find it anywhere. Can someone please share the link to this plan?Thank You.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-Extended-...
If I get public mobile 4g plan for Mother. Is coverage strong, Oshawa, Port Hope & Coburg area?Both calls, email, SMS and MMSThank you
Hello, I recently upgraded my plan from the basic option to the $39 plan, but it hasn't reflected on my account yet. Could somebody know when the new plan will become active?
Public Mobile is emailing me telling me to activate my already active account. Don't know why this is happening, but it's the 2nd time now.Can a customer service agent stop this from happening?Chatbox to contact customer service agent isn't working f...
I will be using my Public Mobile plan (with sim card in my iPhone) while travelling to China and HKSAR, will I be able to receive calls (talk)/ text messages originated from Canada?
I have my card on my daughters account. I can get into my community to try to get help to have it removed. We cannot get into her community to ask for help. Am I right to understand only a moderator is able to remove or change? Wow that seems silly. ...
How do I get in contact with a moderator ??? It shouldn’t be this hard …
My brother has lost his phone but cant sign in to his account to cancel his plan because there is no other way to sign in with his account. It sends a code to his phone but his phone is lost so he cant enter the code. how does he cancel his account?
created public mobile account and cannot log in.- created account with old phone number and was unable to port number over- public mobile created a new phone number and cannot log into my account as a result
Hey there Community!My partner and I both purchased the $65 Canada and USA subscription a few months back, we had just entered the USA a few weeks ago and although we see our phones are in roaming and we can access data, our phones cannot make calls?...
I don't even know where to start. I thought I placed automatic payment in my settings so that this doesn't happen. I've also checked my credit card and I can't see why my payment didn't go through. I can log in, but it brings me back to the home page...
Hello all,Want to know if I can use two add-ons for long distance calls to two countries?For example: One for Australia and one for the US at the same time?Cheers!
Is there a setting to make sure kids can't add add-ons? Or otherwise to tell the system to now allow order of anything else? @CS_Agent
anytime i try to pay to resume services, it says that they cannot process my request. why?? it’s not the card because it’s been working for the last 1 year so why isn’t it working now. please help
Hello @CS_AgentI started with public mobile this month and transferred my number from rogers and I have not been able to receive verification text messages or calls from any website since the switch e. This is a serious issue as it is preventing me f...
Hi I am trying to retrieve my credit card information from my last payment as it is a new card, my card was stolen so I need to cancel it! I need the number and CVS digits
Got a new credit card and trying to process my new payment for the month but it just continues to say we cannot process at this time, even though all my credit card info Is correct and up to date.
I don't have the app nor do I want it. I prefer to sign on online.Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get...
I purchased a add-on but it states I have no minutes eventho my usage plan states I'm good for 15 days
My name is Prem, I have subscribed to a plan using my email ID, xxxxxxxxxxxxxxxxxxwhile purchasing the plan it was showing me that it takes 2 working days to get the sim delivered to my address but later on customer service agent said it takes upto 2...
I can't make a call and send a message
