[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
iMessage number not activating
So I’ve switched to public and was able to get my number transferred, but my IMessage on my iPhone 15 will not activate with my number. Not sure how to fix it
What is considered expiration?
I was under the impression that when something ends on a certain day, it ended at 11:59 PM that day. Not the morning of the day.All these plans at Public Mobile had an expiration of April 9th, which is today, but does not April 9th today, and at 11:5...
Resolved! subscribing
I cant seem to reach the customer service they are very slow to respond help, trying to subscribe since yesterday
wont let me register new card
My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.
Help Please!
I ported my number from Virgin Mobile last Thursday. Everything is good except l can't send or receive texts. I have submitted several tickets and PM's during this time. None of which have been responded to. This is beyond ridiculous. Can someone ...
$39 - 60GB Can/US Promo - Ends Apr 9 - *******PSYCH! ends end of day Apr 8********
Wanted to switch over to PM, was in the process of it yesterday, got busy and figured I'd have time to finish it off today. At time of writing, it is 10:47AM local time and PM is giving me the middle finger, Error code XXX on resuming activation and...
Text
I can call using my cell phone, but I can not receive or send texts. After 5 Days I port my number to Public Mobile. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?
My service is disconnected despite payment
My service is disconnected. Whom to connect ?
New Plans Alert!!
Hi all, $26 4GB (new activation only!!) other:$15 - 250Mb$25 - 1GB$29 10GB$35 50GB$40 - 75GB$55 - 100GBI think they don't offer any Canada-US plan at the moment, which I think it is weird. I think they direction is they will have that as a ongoing...
Resolved! Number
when I signed up I wanted to transfer over a number , so I did that. What I didn’t know, was that the number had to be active with no owing balance, but that number I wanted to transfer was in the hole 40 bucks, so when I was activating my eSIM, ever...
iMessages and FaceTime only working on email and not phone #
Hi thereI Got an esim card and installed. Ported my existing phone #. Had to go into settings to pick the eSIM card under settings > Cellular so the old one was no longer chosen.But my FaceTime and iMessages won’t verify my phone # and now when I cal...
I'm interested in switching providers
I'd like to speak with a public mobile representative about switching providers and setting up my new phone.
4G phone with 5G plan
Can I use a 4G telephone if I subscribe to a 5G plan?
plan upgrade
Hi.i am trying to see if I could change my plan to one of only for new subscriber only plan.I have been with PM for few years now, and wonder if it was possible to downgrade? in price, but upgrade for plan.I am currently on $25 with 1GB, but I see th...
FaceTime
FaceTime my iPhone s defaults to ft since porting to PM, lengthy extra steps just to use mobile calling now. any suggestions
transer issue
just setup my wife phone and ported her number over from bell, the calls come in and out at her old number by send can not send or get SMS text
I can't log into my account and I can't change the visa payment
Good morning. I signed up with Public Mobile yesterday, and everything was working well last night. However, this morning, nothing is working. I am getting the A1 forbidden message. I cannot log into my account. I need to change my credit card inform...
New customer here with TEXT not working HELP
Just ported over from bell Sunday morning. Using iPhone 13, calls are fine Texts are not coming in or going out. Seem to be sending sometimes on old account with bell SIM card still inserted. i've restarted with and without sim card, restarted with t...
Can't access the $39 Canada-US promo advertised valid by April 9
Hi all,Can anyone else access both promos $39 and $50? It's still advertised publicly.I started the process yesterday but slept off at the point of payment. Woke up early this morning at 6am EST April 9 to complete it and the page keeps showing error...
Problems receiving calls for the past few days
For at least the last 4 days, people have been trying to call me without success. I do not see any missed calls nor voicemail left.If I try to call them, and then hang up, they can then call me back without any problems.Phone model is a Pixel 7.
Banking application on mobile phone
Hi.. I recently bought a new phone and I am unable to use my Randolph Brooks Federal Credit union mobile app on new phone. Never problem on old phone. Went from Samsung galaxy a13 5g to a14 5g. I try and login app on phone or website, and then app t...
Need a Bill Statement
Hi, I'm in need of a Bill Statement as proof of address
New plan in account
Despite the CAN/US plans advertised still and the 20GB $29 plan . And not available to change to . There is however in my account a 75GB $40 plan that’s available to switch to should anyone be interested in . Just check your account for special off...
No connection
Just noticed yesterday the small exclamation mark on the mobile network icon on my phone. When I check the internet status, under Public Mobile it goes from LTE+ to LTE to H then no connection. I’ve restarted my phone, reset the networks but no luck....
Resolved! Text
I just switched yesterday, I can call using my cell phone, but I can not receive or send texts. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?
Can't get the promotion that expires April 9th
For some reason, I can't get the promotional deal for Canada-US. Is this just for new subscribers?
Can't activate sim...Can't login to Publicmobile app...
So, the sim I ordered arrived today.. put it in phone, downloaded app.. Gave app 'location information' when prompted... Every time I try to login it just returns me to the login screen without error/message... I can login fine on a desktop/browser a...
Number Transfer Issue
I am not able to transfer number from freedom to public. Saying Subscription not actived....
iPhone 15 not receiving SMS from Android phones
Brought an iPhone couple weeks ago, recently I am it is able to send/receive SMS to other iPhone users. However, it is able to receive SMS from Android users. Brought the new iPhone to Apple Store and used the same SIM card with another new iPhone,...
Why receiving and sending text not working?
It’s been 2 days now since I switched to PM and the issue of receiving and sending text is still not solved. It’s frustrating that I have to contact Customer Service through chat or email and it takes so much of my time just to wait for reply. I’m th...
