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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US data package didn’t work

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the da...

Are all the 3G speed plans still available please?

Hi all,How you are safe & enjoy the HOT weather I am currently have the 3G plan $25 every 30 days, and my friend wanna to join PM and have the same plan like mine. However, the "updated" publicmobile.ca website only have the 5G ,4G plans, wondering ...

Unable to port and cannot complete ticket

Tried to make a ticket for an issue with the porting of my number as it says my number does not exist when I input it..However when I try to make a ticket to see why my phone number doesn’t exist when I start the porting process it won’t let me fill ...

Resolved! Change

Just to be clear, my payment increased from $28.00 to $58.00 with no changes on my account. There are no issues with my CC.

Resolved! New authentication system has locked my account

Hi,Following up on the subject. I'm currently out of Canada (India). I have been doing seamless topups for more than a year via my old account which also had my card saved. Fortunately or unfortunately I never enabled auto-payments. So I received thi...

New Zim

My brother is visiting from Sri Lanka and he needs to get a new zim in order to have Canadian phone number. Can someone please tell me what the process is?

@CS_Agent, porting from Koodo doesn't work

Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.My IMEI number also wasn't recognized.Submitting a ticket didn't work (the page was broken).I saw some advice to activate a new number ...

texting not working

I have been on the $25 plan 1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling im...

@CS_Agent

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

Resolved! Non-Android Phone Setup

I dont have an Android phone, is there a means to setup the plan without one?It only indicated the requirement after I'd already paid.

PM app, anywhere I can log out? I have 3 accounts

it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my...

Resolved! Long Distance

will long distance charges apply to calls made while I'm in Ontario (I'm based in Vancouver). Can I turn on my data to check emails, book an Uber, etc without getting extra charges. (Be kind I'm 69 and it's all new to me!! Thanks in advance). My ...

Resolved! How can I change my cellphone number?

I’m using my number but I would like to use another number that is used before. do you have an any idea?

Resolved! @CS_Agent

Just purchased a data add-on. Didn't realize the conditions changed (now have a 30 day time limit). Would like to cancel it.

Resolved! @CS_Agent

Hi,I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?Thanks,Sara

Resolved! Deactivate Account

Hi ,How should I cancel my subscription as I no longer want to use public mobile .Thank you

My usim doesn’t work

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company

Resolved! Unable to submit a ticket successfully

I have been trying ALL day to submit a ticket because I was overcharged when my plan updated today. I have not been able to successfully submit a ticket via my self service account. All I get are error messages and at other times blank screens and ot...

Resolved! Reset phone, accidentally deleted esim

Rest my phone, and accidentally reset the esim info. Had to create a new user ID on the community as I don't have access for the two step verification

Resolved! Issues regarding my ESim

Resolved! Why only LTE? Where is my 5G?

I have 2 phones. Both on the same type of plan. But the newer phone only have LTE while the older phone uses 5G.@ CS_Comms edtied by computergeek541: The above tagged username isn't a customer service account (nor anyone else you works at Public Mo...

Resolved! Is community remembering you a thing of the past?

So, I finally regained access to my original community ID, step 1 done. but now, it seems that "trusted device" only let's you skip the 2fa part, but you still have to enter your full email and password every time you want to check in? It used to jus...

Resolved! Trouble transfering number and activating esim

@CS_Agent I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been alm...

Advantage or Disadvantage to not retrieving old community account?

This whole change over to Eversafe has been ridiculous and Frustrating! I have wasted a colossal amount of my time just trying to get access to Community again. I could not use my old id, it kept saying it was already in use, yeah , by me! Then it wo...

Resolved! Need to confirm identity by email

My wife is out of the country and so her Canadian phone number does not work. She is trying to login to her PM account but it is not giving her the option of sending code by email, she tried clicking "Resend code", it did not give the option of send ...

Cannot make or receive phone calls

@CS_Agent I am unable to make or receive phone calls. Text and data work fine. Please help.

Resolved! phone service

cant make or receive calls, subscription is current

Does anyone know if Public Mobile disconnects calls after a certain number of rings?

First off, I'm not sure what happened to my Community Support account (mobileguy). Can't seem to log in with that email anymore and PM doesn't seem to recognize that email either. So I'm posting my first topic here with my main primary account.So t...

Payment

My payment went without notivication double, this is without me changing enything, I am leaving Public Mobile. This is how you get treated after being with them for 5 Years.

Resolved! Changed Provider and I can't access my profile to cancel auto-payment option

Hi everyone,I changed provider yesterday and I have to cancel the auto-payment option. I am not able to access my Public Mobile profile to do so and I cannot speak with anyone over the phone.How can I make sure the auto-payment option has been cancel...