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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Rewards

I’m thinking of changing my subscription plan. I currently have the $25 per month plan, and I have $10 in rewards savings per month. (Pre-Authorized Payments, Loyalty, and Refer-a-Friend) My question is, if I decide to switch from the $25 per month ...

Resolved! Old Sim cards still supported

I have a few very old, but new simcards(never used). They are not even triple size. I womder if they are still good and support 5G, VoLTE. Thanks

Resolved! help needed on the $15 plan

About the $15 plan with 250mb data ----what will happen after the 250mb data get used up? will the data just gets cut off for the month? or people can still use data at a much slow speed (slow unlimited data)? Thanks

Resolved! I want to cancel subscription

Resolved! Number wouldnt transfer - want to cancel and pick new phone number

I tried to transfer service from Telus to Public Mobile and as a result my old phone I threw out the SIM and sent the phone back - I no longer have access to this. Public Mobile app says it would transfer my number and take 5 hours, 2 days later the ...

Resolved! eSIM won’t transfer

2 major problems 1- I bought a new iPhone and Esim won’t transfer over so I cannot use my new phone, I am on vacation in the US and it’s not working, even the Apple rep couldn’t get it to transfer. 2- my husband signed up to Public Mobile at the same...

Resolved! Subscription

I renewed my subscription oct.20.2023 for 90 days. I only get 5.10 points should be 5.85 points. Why is that?

Payment

Payment has been made on my account ( hours ago)but my phone is still not working.

Resolved! Can't get eversafe code

My daughter is having an issue with her sim card, which she cannot receive the text/voice code, and she has no access to her email. Is there a way around accessing her account?She would like to update her email address as well.

Subscription error

It says subscription error contact support but payment was taken from account

How can I activate my account and transfer my current number??

Very frustrating day for me. I created my account, they took my payment, and then, when I follow the steps, no matter how I try, I get a message saying "invalid IMEI". I can't get back into my account until my phone is activated. I waited 30 minutes ...

Resolved! Emergency calls only

From one day to the other my phone stop receiving calls, data and text and have the message "emergency calls only".I rebooted the phone and put the sim card in another phone as well, but still have the same issue.I bought a new sim card since I think...

promotions

Hi,The promotion $34 20GB 4G speed with 90 days subscription and $40 40GB 5G speed with 90 days subscription, are they permanent offer once subscripted or pricing is subject to change later on?

new activation

hey i started an online activation here, it took a payment, when i try to continue it says that i my email and passwords do not match which they do. if i go and try to activate on my PM app will it charge me again? if it does how do i get the 46$ ba...

Cancel subscription and process refund

I purchased a plan today and I am stuck in the middle of porting out my number now. Now, I want to cancel the service, and want to cancel the plan. The question is how can I request cancel and refund for the service?

Transfer number

I am transferring number by esim, and the number is half way works. It can call text, but it is not receiving any of text or call, and stuck that step of verification for full access accouount. And there is no option to verify with email.

changing sim card to another phone

I took my sim card out of my dying phone. I have a public mobile account and cell #. Put it in another phone that I had my previous provider unlock(it has bars of service) but I still have no network connection. Ideas?Denise

Cart sim

Away for 6 months

Hi,I am going away for 6 months and my plan was to discontinue my payments for 85 days, reactivate my account for 1 month and then discontinue again until I am home.Will I lose my monthly discounts if I do so?Thanks

Resolved! Activation Impossible

HiHoping someone can help.Trying to get my dear old mum set up with a cheap mobile to text my sister while she is in hospital.Got her account set up and payment was taken and we entered the details of the PM sim I got for her.We got no further than t...

Locked out from adding money to account

The store had given me a wrong voucher and I tried adding it. When I realized they hadn’t given me a voucher for public mobile they replaced it. When I tried to add the correct voucher, it won’t allow me to add it. How can I prove that it wasn’t frau...

Payment issue

I'd like to subscribe 90days payment, But you guys have problems with my payment and don't allow me to pay

Resolved! Adding payment method issues

Hey I am experiencing adding a payment method issues with adding a debit/credit card. Has anyone had similar experiences and were able to find resolutions?

need to talk to someone there today

Isnt there anyone there to reply that I need my account suspended as of today...?

5g plan vs 4g plan

Looking for input. Have a 4g plan and wanted to know if switching to 5g I would notice a big difference and if the 250 mbps is too restrictive or is ok for most using the plans?Thanks for any feedback. BBreck

Resolved! Port from telus to PM

Recently I ported my spouse to PM from telus but didn't see my code anywhere to receive my $1.00 off per month. What did I miss and how do I correct this.

Activation

Hello, I am having massive issues with trying to get my fiance's email and phone number activated. I've been trying for two days and I am really getting mad. I paid for his phone to be active and he has no number to use. Please help.

my phone has been suspended for nonpayment but i have auto pay

Resolved! Accidently bought data twice

Never mind. Contacting customer support

Resolved! Phone number transfer problem

I have transfered from Fizz to Public Mobile. I didn't respond to Fizz's message to accept the transfert in time, so they cancelled it on their side. I called them and they said that Public Mobile has to remake a demand for the transfert. I have alre...

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