Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been trying to change my address from my Toronto, M9M1Z5 to my new Alberta, T0H1N0 without success. On Friday, I was promised a follow-up to get assistance, but I'm yet to receive it. I have been trying to change it several days now, but eac...
I'm having trouble transferring my number. I can call/send texts from the new public mobile e-sim, but not receive calls/text from it - they go to the old SIM.I talked with the old company (FIDO), they confirmed that they had a problem and have re-ap...
Hi,Wiped my phone for a fresh restart, how can I download the esim again?Also, since I choose esim when ordering, is it still possible to order the physical sim card?Thanks!
Attempted to transfer number 2 days ago. I have replied YES to previous provider to transfer (chat-r)Got a text from Public Mobile that my ESN/MEID is incorrect, and someone would contact me.But I haven't received any calls yet.Chatbot made me make a...
Anyone else getting "not authorized login" when trying to login to MY ACCOUNT?
I just paid for a new account with you but am informed I need a customer service person to transfer my Koodo phone number over to the new service. xxx-xxx-xxxx ,please do this ASAP......Xxxxxx Xxxxxxxxxxx@xxxxxxxxxxx
Does anyone with an iPhone 13 or newer have the option to turn on VoLTE in their settings?
issue in number transfer from virgin plus to public mobile:error: incorrect meivirgin plus account number to use instead: xxxxxxxxxxxxxxxplease help me to resolve the issue
I tried to make the switch to PM yesterday evening and do the number transfer as instructed on their help page. The problem is that the number transfer is approved by sending a text to the number I want to transfer, and providing a code in that text ...
Can I provide you my number, and can you add this email address to the account?
Hello.I have been a public mobile member for quite sometime but most recently i have reset my password and somewhere down the line the web-site thinks i am a new client. When I go to sign in the web page is asking me to register a plan and it wont ta...
I have paid for three times now… newly switch to Public Mobile and subscribe the $34 40gb 5G plan, got a SIM card from store as I cannot use eSIM. From the app, I cannot input my SIM Card number…how can I activate my account? Anyone got the same prob...
Has anyone had any replies from customer support today?
I just switched from Virgin to Public Mobile last week. I can receive sms messages from people but can't get verification codes or call verifications for banking to my new phone. Help please.
Hi, I subscribed a 5 G plan but want to switch to another plan. There is no way on the website or APP to do it as I haven't received SIM card yet to activate the plan. What can I do? I don't want to miss the Black Friday Deal.
This is beyond unacceptable the level, or rather no-level of customer support this company offers or does not offer.I used your service for 1 day before getting a better deal at Virgin and switching back. When will I be reiumbursed? @CS_Agent @CS_Co...
Hi.I have a basic plan with rewards like 2$/month because i autopay per exemple. If i upgrade, will i lose these rewards and get the points instead?
New customer, So cryptic, they processed payment but n esim?? FRUSTRATING FIRST INTRO!Not able to get help as no agents will respond - None available!!!!
Do all of your plans include call display, voicemail, call waiting, call forwarding and conference calling? especially the $40 plan with 5G speed?
Hi There, I opened an account however I cannot receive text messages to the phone number used to set up Ever Safe. Which means I cannot get into my account to cancel the request. I have been charged on my CC for an account I cannot use. I would just...
Hi, Maybe this is a dumb question, but I just want to send and receive SMS messages for a few days while I'm visiting New York City. So if I buy the "US Roaming - 250 MB Data" Add-on, would that include sending SMS messages?Or do I have to buy the "U...
Hi . My problem is that public mobile mention that the 5G speed is up to 250 Mbps . However, with the 50 go 5G service , my connection has reached a maximum of 30 Mbps . This is very weird and I want to know why . Thanks ( I'm on iPhone 11).
i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?
Hi there,How do I cancel my account? I moved from Public Mobile to a new provider and want to confirm account cancellation. I cannot login anymore and get to my account details/billing info. I cannot seem to reach any person, or access the support ti...
Way to pull a fast one on existing or new signups https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed14
Activated my new Public number on Friday. Initiated the "number change" Port In request on Saturday and received a text message that I entered an incorrect ESN/MEID. When I called Zoomer, they told me that they received the request but it didn't comp...
My esim activation wasn't successful. I tried to submit a ticket but there's a system error. I want the support team to cancel my subscription and issue a full refund. I'm glad I didn't transfer my number yet, otherwise, I'd have been without service...
Hello, Please advise how to switch to a new plan while still waiting the sim card shipped to me to complete my activation.Thanks.
Hi everyone,I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up...
I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tr...
