Text

[Text]

I can call using my cell phone, but I can not receive or send texts.  After 5 Days I port my number to Public Mobile. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?

[Julietz]

I had same problem, it has been solved in few hours by opening a ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 

[BKNS27]

@Text 

You can click on Resend Code or Didn’t Receive Code and it will give you the option to send 2FA code by email.

[hTideGnow]

hi @Text 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437