Data add on disappeared

[joshzw]

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data usage it shows that I only used about 80MB of the 1GB? Tried restarting my phone as some suggested, but that doesn't work. Refresh button also doesnt fix it.

thankyou

[Phil_Adelphus]

@joshzw  Settings - Cellular - scroll down to the list of apps, if you don't see all of them you might want to select "Show All".  That will show you which apps are using data.  To keep it current you need to select Reset Statistics at the bottom.  Also you may want to disable WiFi Assist if enabled, just below the apps list, to stop the phone using data when it doesn't get a good wifi signal.   You can toggle off any app to stop it using cellular data.

[joshzw]

Odd, now it says i used 901MB yesterday morning when I don't remember doing anything that data intensive. Any way to check where I used that data? On iPhone

[Dunkman · Accepted solution]

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@joshzw wrote:

It does show the purchase and the 80 or so mb that i used before it bugged, just doesnt show up under usage breakdown now as it should

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@joshzw 

The usage breakdown usually updates only one per day.  In the early morning.  So, what you see in your account for data usage is not up-to-date.  It will update coming up near midnight or early in morning tomorrow. 

If you don't see the add on anymore, that usually means that you ran out of data.  The warning texts is usually not wrong.  

[joshzw]

It does show the purchase and the 80 or so mb that i used before it bugged, just doesnt show up under usage breakdown now as it should

[joshzw]

Both, the data pretty much just disappeared

[Phil_Adelphus]

@joshzw   Just to clarify, the data is not working or its just not showing on the website?

[TheSterlinger]

Click on Usage History,  your purchases should show there. Refresh again.

[Chalupa_Batman]

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@joshzw wrote:

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data usage it shows that I only used about 80MB of the 1GB? Tried restarting my phone as some suggested, but that doesn't work. Refresh button also doesnt fix it.

thankyou

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