Text

[jjanes]

I just switched yesterday,  I can call using my cell phone, but I can not receive or send texts.  Because of this, I can not receive my access code for conformation to access my account through text.

 Can any one help?

[softech]

@jjanes 

over the last  weekend, PM seems to have text problem with new activation.  But support can fix it quickly, you just need to engage them by  open ticket with them 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there  

[Handy1 · Accepted solution]

@jjanes  Yep lots of new activations having this same problem . Use this direct link to support to help fix for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437