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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can't contact customer service

I cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to t...

Resolved! @CS_Agent

Hi, I recently subscribed to the 90 day 20g. For some reason it is showing me as a 30 day plan for my next billing cycle. That's not the plan I signed up for. Anyway I can have this changed?

Resolved! Locked out of my account

Hi I registered and was in the process of paying for my subscription and had an interruption away from the computer. When I returned to continue to pay and finish the transaction i was no longer able to get into my account .Every time i try to sign i...

Resolved! @CS_Agent

@CS_Agent hi I need to request my puk number to unlock my sim

Customer service

Not being able to speak to a customer service person to fix a porting in problem is very aggravating

Slow speeds

I think everyone should make this suggestion to PM

Bonuses and deals. This is why I keep coming back to Public Mobile. There is no better system out there. I only wish they would make the validity for an year, like Speakout, but then again, they would have to give us 1200 minutes and 3 GB! But, after...

Cannot open my mobile APP

Dear,I got my SIM card and activated it, but I cannot open my mobile APP. It shows Error Code:-9. Please help me to work with the mobile application.

Resolved! Payment options

Hello everyone,I am trying to purchase a plan for my daughter who is now at school in Canada. The system is not letting me use my card from the Bahamas, I guess because the postal code doesn't match. Do I have any other option for payment? Can she pu...

Resolved! Do old rewards work on 90day plan?

I want to change the same plan I have from 30day to 90day period since I can save 5$/mo. Will I lose my loyalty and friend referral rewards?

EverSafe Login

@CS_Agent Hi,I have an account that has not set EverSafe login yet, and my phone has been taken aboard. I am not able to get the verification code for the login setup.Could you please send the verification code to my email or alert phone number?Line...

Resolved! promo plans for September

Did every existing customer get this offer, because I looked back on my messages from Public Mobile and I don't see it?

Resolved! Subscription Renewal

@ Mod @ Moderator I accidentally chose to upgrade to the new plan on renewal date instead of now. Is it possible to charge me now? Thanks! edited by computergeek541: the users tagged above aren't moderators

Resolved! Referral code

@CS_Agentin our Community i didn’t see where to enter the referral code when signing up and now I’m signed up. How do I enter the referral code?

Resolved! 6 month suspension

Is it possible to put my account on hold for 6 months while I'm gone?

sos and phone calls dropping

my phone calls continue to drop even when I'm sitting still in my house and many times I get a "sos" instead of bars on my phone.

5G unlimited plans for existing customers

@Why5G unlimited plans are not for existing customers like Me?

Slow speed

I signed up to p.m. two days ago with an iPhone XR. My download speed is one Mbps. I spent hours on the chat line talking to a robot, but getting no results.

Transfer phone number, but keep my Public Mobile account

I want to transfer my phone number to a Virgin Plus plan, but also keep my current Public Mobile account, but under a different number. Is it possible to port my number without cancelling service?

Opening Ticket

Can someone help please ? The chatbot will not allow me to open a ticket. It indicates a problem doing so. So It says to send a message to @CS_Agent but that doesn’t get accepted either.

Resolved! Subscription Not Activated

I was subscribing through the Iphone app and when I got to trying to port my number I encountered an error and it tells me to contact support, but that doesn't work on the app. I then try logging onto the website and completing it through that, it gi...

Is there a limit in the size of file attachment for sending MMS?

When I send files less that about 5MB it goes through but when I try to send a files around 8MB it does not.Anyone else? @darlicious what about you?

Lost phone

I lost my phone, it’s been 4 years using it and all accounts has been secure face activated. Can’t remember my password to login to stop service, to reset password it’s send verification codes to my lost number, also an email that i have no access to...

Resolved! Data isn't calculating correctly

My account shows that it's out of data, but when I go in and check my usage it's only about 2GB/2000MB (I have 20GB). I found an earlier thread related to this that said to clear cache/go incognito but the calculations are still not adding up. Please...

$34/month 90 day Subscription

I’m currently on the $40/month 15GB plan with the old rewards system - $3 loyalty, $4 refer a friend and $2 autopay. I’m interested in switching to the $34/month 90 day subscription but I noticed it says “Earn $1.95/month in points value with our Pub...

Resolved! Phone transfer did not complete

Private message sent to CS_Agents.Would need contact number for porting dept. Unable to receive phone calls or text msgs.Thanks

New customer phone not working

New customer tried everything. 2 payments taken out account but no service and no idea how to fix it. So frustrating trying to talk to someone. Iphone 11 user

US Roaming Bunkde Only partially working

I purchased a $30 US bundle - roaming talk, text and data. My texting and data works, but i can't make or receive calls. What can I do? I am in the USA and I can't do my business because calling doesn't work. I have restarted, confirmed I am on t...

Resolved! How do I find my PUK number

No network

My wife phone no longer has access to the network. Also unable to login in PM app. Tried resetting all network connection to no avail. What's next

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I can't contact customer service

Resolved! @CS_Agent

Resolved! Locked out of my account

Resolved! @CS_Agent

Customer service

Slow speeds

I think everyone should make this suggestion to PM

Cannot open my mobile APP

Resolved! Payment options

Resolved! Do old rewards work on 90day plan?

EverSafe Login

Resolved! promo plans for September

Resolved! Subscription Renewal

Resolved! Referral code

Resolved! 6 month suspension

sos and phone calls dropping

5G unlimited plans for existing customers

Slow speed

Transfer phone number, but keep my Public Mobile account

Opening Ticket

Resolved! Subscription Not Activated

Is there a limit in the size of file attachment for sending MMS?

Lost phone

Resolved! Data isn't calculating correctly

$34/month 90 day Subscription

Resolved! Phone transfer did not complete

New customer phone not working

US Roaming Bunkde Only partially working

Resolved! How do I find my PUK number

No network

Ported number on account but phone is still not co...

Changing address

SOS suddenly on my phone- says no SIM

I paid twice for a SIM Card

Number transfer