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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't change my plan to $50

Amy help for this? The only options I get are the $35 & $15 in the self-serve

okay, here's the thing ...

HiWebb here. My phone hasn't worked until the start of my second pay period.The new login procedure is ridiculous. Who in their right mind would want to interfere with anything on Public Mobile where there already is no real help for fee paying users...

Resolved! Receive and send calls

Not able to send receive calls for 2 days

Resolved! Port issue - please help

Yesterday I ported old Fido number to new Public Mobile SIM.Fido confirmed the port was unsuccessful.I am unable to reach a customer service agent to re-initiate the port. I am unable to submit a Public Mobile support ticket after many attempts.Pleas...

Resolved! 4G

Hi, I just changed my plan from 3G to 4g but I noticed i only have the cellular option of lte and 3g on my phone. Will this update once the new plan goes into effect or do I need a new sim?

Resolved! Payment update went wrong

I want to update my credit card, but doesn’t work.I tried more times and 3days. Still can’t change. I have two account to need changing. Thanks

Resolved! password help

I bought prepaid phone at walmart and had salesperson sign it up for me ( I had no idea how - and appreciated his help). However this was in 2019 and chap no longer works there.He used either his or a generic email address to hook it up and now PM is...

How about login option to be same throughout.....would be nice.

Resolved! US Roaming Coverage with 4G

Now that Public Mobile offers 4G. Does the following 3G coverage (from Terms & Conditions) also apply to 4G? Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, custom...

Resolved! Won't accept new payment method, won't let me make a payment

My account was suspended today due to CC not working. I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't. I am ...

Resolved! Choosing a mobile number

This not a big deal, I'm just wondering. I had a mobile number with another provider. I switched to Bell and did NOT have that number ported to Bell and was assigned a new number. I then cancelled my Bell account. I'm now waiting for my Public Mobile...

Porting a Public Mobile number to Freedom keeps failing

Hi, I am trying to port my Public Mobile number to Freedom, and my PM plan is still active. However both times Freedom made a request to PM, it failed. When I asked a support agent from Freedom they mentioned that Public Mobile is claiming my number ...

Resolved! not able to register

i have a spare sim card from public mobile, I tried to register a new account. it won't let me. how come??? i tried few credit cards, none working.

Resolved! Number transfer issue

Hello, I have requested to transfer my number from Koodo to public mobile yesterday but I have activated public mobile account without confirming a message from Koodo regarding my number transfer.Could you please help me to transfer my number from Ko...

Resolved! Voicemail

How can I disconnet my Voicemail?It's include in my plan but I don't need/want It.

Resolved! email

my email address is not valid anymore so i am unable to login to my account to update my payment information. How can i change to a new email address?

Resolved! I need to reset my account

I need to change the email on my account and I need to change my plan as well.

Resolved! Switching Plans and Previous Promos

Hi - I am currently on the $40 plan with 4.5 GB (3G speed). I also have an additional 2 GB of data from promos I got in the past. If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received ...

Resolved! can't make a call

I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?

Resolved! Change number

Hi i would like to change my. Number from. Grande prairie alberta to a peace river alber

sim card

phone won't recognize sim card number, so can't unlock phone

Resolved! how to submit a ticket

Everytime I attempt to submit ticket, it indicates an error. I am able to verify my acoount, but encounter error when submitting

Resolved! Why does public mobile suck????

Your whole system sucks. The fact that you CAN NOT talk to a human on the phone to get some help but you can send and receive texts from a human is the most stupid thing that l have come across. I ask about this policy and was told that public mobile...

Resolved! Email address change

I no longer have access to my email acct that is registered here how can I change it to reflect current email

Payments are failing to go through on multiple credit cards, and the help ticket system is broken

Just getting the message "Oops! Something went wrong, please try again later" and I've been trying multiple cards for the last few days, all are failing. The help ticket system let me write the whole ticket and fill out the form and then just said "E...

Regarding the cell phone I bought

I bought a phone for the past 2 months now I didn't receive it I've sent several emails but there is no reply I spoke to UPS they said I should talk to public mobile and I don't know how to contact them can you please help me

I can’t sign in to my account

Hello-i have been a Public Mobile Customer for several years. I used to be on automated payment from my credit card every month. My card has not changed nor has it expired.I can’t sign in to make a payment.When I try to sign in it tells me it will se...

Resolved! Bought a prepaid voucher and service isn't connected

Hi, I usually pay my bill at a cell phone repair shop, this month the clerk was busy so I bought a prepaid voucher for Publjc Mobile from 711. I registered the pin provided but my cell phone plan hasn't been reupdated. Not sure what to do...

Resolved! Need to unlock my phone

I currently have a contract with public mobile. I recently purchased a temporary SIM card for a short oversea travel with a different carrier. To use this card, I need to make sure that my phone is unlocked. How can I unlock my phone to temporarily s...

payment problem

I got text that there is some problems going throw with my payment! I checked everything is same but it didn't renew my data and plan for this month.

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