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Forum Posts

No service- Attempted Port-in from Telus on Friday

Hello, I activated my acount on Friday and attempted to Port-in my number from Telus. It is now Monday afternoon and I still don't have service. I am worried that the port failed and I will loose my number. I sent a message to the moderator and have ...

martyjmeyer by Great Neighbour / Super Voisin
  • 628 Views
  • 8 replies
  • 0 Bravos

Resolved! Activation - only outgoing calls working

I activated my account yesterday and ported my number but cannot send/receive text and cant receive calls. And after a couple of hours I received a text from public mobile "We're experiencing difficulties processing your request to move to Public Mob...

Miks2001 by Good Citizen / Bon Citoyen
  • 526 Views
  • 15 replies
  • 0 Bravos

Resolved! Removing carrier name from notification bar on Android

Hi. I would like to remove "Public Mobile" from the notification bar as it's blocking the notification icons from showing (I increased my font and icon size so I don't have to reach for my reading glasses all the time). I've deselected the option in ...

beth1791 by Good Citizen / Bon Citoyen
  • 21092 Views
  • 8 replies
  • 0 Bravos

My Reward is Switching Providers before hurricane Dorian

I would not have had access to data with the $25 plan I had with my previous provider. Having data was so beneficial when our power and internet was down for several days after Dorian visited us in Nova Scotia. Although cell service was disrupted for...

Resolved! Adding Funds to Account to pay for a US addon?

Going to Vegas soon and want to buy the $20 US addon. On the addon page it says to put funds in your account before you buy the addon. I made a payment of $25 and it does not show up in my account. Am I missing something. Any help would be greatly ap...

bap37 by Great Neighbour / Super Voisin
  • 721 Views
  • 8 replies
  • 0 Bravos

Resolved! Hey

I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistan...

MisterGray-12 by Great Neighbour / Super Voisin
  • 710 Views
  • 9 replies
  • 0 Bravos

I've been locked out of my account

Hello, I can't seem to remember my password and when I typed the answer to my security question it's not working. I don't know how to solve it and I need to put credit on my account.

nandaqueiroga by Great Neighbour / Super Voisin
  • 481 Views
  • 5 replies
  • 0 Bravos

No Data for months

Hi, I hooked my sister up with Public Mobile at least four months ago and she has no data! If I look at her usage she "has" data but has never used any. She only gets text messages while out and can get imessages when on wifi. Any suggestions!? She h...

mammer83 by Great Neighbour / Super Voisin
  • 729 Views
  • 8 replies
  • 1 Bravos

International minutes add on

I bought 400 international minutes but it doesn’t let me call the number, I need to call a number in Ireland.

Cameronr by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

Activation

I was trying to activate my sim card but the site kept crashing at activation and said the page could not be found. After retrying this about 4 times the site then said that the sim card number I entered when I was putting the details in again is now...

Rosie2019 by Great Neighbour / Super Voisin
  • 487 Views
  • 9 replies
  • 0 Bravos

Can I renew my plan early?

Hey just wondering if I pay for my plan early will it renew? Need data but don’t eanna buy add ons

kyla420 by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

Refer to a friend

I referred to a friend, but he didn't put my referral code and activated his sim card. How to add me as his reference now after the activation? Thanks, David

davidhjhu by Great Neighbour / Super Voisin
  • 391 Views
  • 3 replies
  • 1 Bravos

Prepaid Mastercard

Im attempting to load my account using a pre paid Mastercard vanilla and it wont accept the payment. Im 100% sure the funds are there

casper69 by Good Citizen / Bon Citoyen
  • 609 Views
  • 8 replies
  • 0 Bravos

Can't Connect to Data

Hi there, My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active. However, for some reason they can only make and receive calls but can’t connect to data. Thei...

Winning247 by Good Citizen / Bon Citoyen
  • 644 Views
  • 15 replies
  • 0 Bravos

Resolved! Home Phone Number ported to PM

Anyone ported their home phone number to PM.I know it should take around 2 business days, but in reality, how much time does it took you?

pcouturier by Good Citizen / Bon Citoyen
  • 738 Views
  • 6 replies
  • 0 Bravos

Resolved! Posts count in pop-up

This appears to be capped at 2000.I was about to send a message to will13am where I hover on the username and then click Send Message in the pop-up when I noticed a nice round number and thought to say something about it. So I went back and thought w...

z10user4 by Mayor / Maire
  • 581 Views
  • 6 replies
  • 2 Bravos

Promotion 0 dollars for next month

I activated my plan and I was told will get next month for 0 dollars. However when I login my services it saying next month 57 dollars anyone know what I can do ?

Raf414 by Great Citizen / Super Citoyen
  • 333 Views
  • 3 replies
  • 1 Bravos

Resolved! Trx of number

How long does it usualky take for Mod to respond to trx of number request

ZoeV by Great Neighbour / Super Voisin
  • 480 Views
  • 6 replies
  • 0 Bravos

Resolved! Double Payment / Auto Renewal

Hi there, I am set up for autorenewal for my plan, however on Saturday, Sept 7th, when my plan was supposed to be automatically renewed, it was not and I was stuck without any data/service. I called *611, paid through the phone line with the credit c...

hds635 by Great Neighbour / Super Voisin
  • 513 Views
  • 12 replies
  • 0 Bravos

Need invoice for my add-on package

Hi, I need an invoice for my add-on package that i just purchased. I need to claim it from my company. please help urgently for this.

sanchit86 by Great Neighbour / Super Voisin
  • 313 Views
  • 5 replies
  • 0 Bravos

Voicemail alert stopped working

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones. Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra). Recently though neither ...

jtd by Good Citizen / Bon Citoyen
  • 701 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't call or SMS a specific number

For some reason when I call my sister (who is with Rogers) my calls go directly to VM and my texts aren't recieved. She doesn't seem to have a problem calling or texting me. I'm also sure she isn't just ignoring me since we tried while in the same ro...

Forcite by Good Citizen / Bon Citoyen
  • 732 Views
  • 6 replies
  • 0 Bravos

Missed Deal & data not working.

We had Hurricane Dorian hit us on Saturday and just now, Monday morning, we are getting internet service back. I am frustrated to say that data did not work even 3/4 of the time, even long after the storm was gone, and still not working this morning....

mailinges by Great Neighbour / Super Voisin
  • 455 Views
  • 2 replies
  • 0 Bravos