Yesterday, I made the decision to port my cell number from Koodo to Public Mobile for their Canada US 60 GBs promotion. Everything went as it should have from the Public Mobile App until I tried to activate the eSim. A message came up "Unable to Activate eSIM. (I tried to use the QR code method also: several times.) I found a way to submit a ticket and got a response back with a few hours from a CS Agent saying "the transfer of your number is showing complete, however I found some delays in the backend system that are affecting your services." The CS agent then stated it will take 24 - 72 "business hours" for an update/resolution. I cannot go with out my phone for business purposes for nearly 2 weeks. Has anyone experienced this situation and have a fix for it? Thank you for your help.
