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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to activate eSim

When I scan the eSim QR Code from my email, it says I’m unable to activate. Please advice

not receiving generated voice calls from flight companies

hi again, good people.my mom just switched over to PM from chatr on thursday. she wants to book a flight, but isn't receiving the generated voice calls to confirm her booking. we tried 3 times. nothing.i read that it takes up to 7 days to receive ver...

Correction/Cancellation of New Account Information

I hope this email finds you well. I recently signed up for a new account with your service today. However, I believe there might have been an error during the registration process, specifically in entering my existing Bell phone number.The correct ex...

Can't purchase add ons...

Been trying for hours to buy Canada wide add on minutes but keeps getting error message that it can't be done right now...

Bought wrong add on

Hi - I wanted to buy US data add on but accidentally purchased 3 gb Canada data. Please help

subscription not activated

hi i have transfering my number from telus prepaid but i have message in public mobile its SUBSCRIPTION NOT ACTIVATED , i want some one help me out this issue

authentication for proper customer service

What information is required for proper authentication to make a request with customer service ?

Yearly reward, still occurring

In previous years Public mobile would provide extra data and phone time. I did not see it advertised this year. Is this still occurring ? I have asked customer support but I am still awaiting a response.

How could I know my new plan?

I set up a plan on the renew date serval weeks before, it has several days left until the renew date, but I can't remember what plans I chose, where I can find the future plan? Thanks!

Transferring my number

Hi. I need to transfer or port my Pm number to another carrier but would like to keep my PM account and get it on a different number. How can I do this? My PM account is very old and I don’t want to lose it when I port my number. Please help. Thanks...

error xxx

i cant login in my account

Is CS support available this new years weekend? Roaming add on issue

Hi, I renewed my roaming add on a little early (didn't know I had to wait until 11:59pm on the day of expiry) and ended up being charged for it but not getting the renewal. Searched up the problem and it seems renewing it early causes it to end at th...

Account Question

Hello, I have a question, I recently changed to a new plan that is supposed to be 5G but on my phone (samsung s21 ultra) it still shows that I am connected on a 4G network. How Can I switch it to the 5G network?

Subscription Not Activated

Hello,I'm a new Public Mobile (PM) customer and trying to port my existing number over, but receiving 'Subscription Not Activated' message in the PM mobile app during the activate subscription step.During the setup, I typed in my existing phone numbe...

Payment Methods Need to be Updated

Hello to all at Public Mobile. I have 3 accounts with PM, all are data plans and either 4G or 5G depending on the account. Normally I use auto pay and my credit card for the payments. Earlier in December 23 I had a charge come through from a source I...

transfer number

hi i want to transfer my number from telus prepaid but i cant its more than 3 hours now

Register a ticket not working?

I'm trying to send Public Mobile a ticket request. I'm getting a message that: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again.Go to Overview PageAm I the onl...

Resolved! Trouble porting number

Unfortunately I entered the incorrect account number when I requested to port a number from another carrier over to Public Mobile. I did get the text from that carrier and replied YES to porting the number over but I got a text a few hours later from...

34 dollar 5g 50 gb data

Hi sir I wondering how can I get boxing week plan 34 for 50 gb data at same number lot other parvider offer me with my same number given 34 5g 50 gb data can I stay with public mobile and get same plan hear ? I'm using public mobile last 4 years

USA add ons

Anyone having issues trying to buy USA add ons ? i have more than enought cash in my account and when I click on "purchase" it shows $15. deducted from my account but service isn't added on. It's been 2 days of trying and same result. Of note even th...

Account number

Where do I locate my account number When I look up my account all that is there is my name and email address. My phone number is not listed and there is no account number showing.

Resolved! esim problem

Hi,When I joined Public Mobile. I used my IMEI # for physical sim instead of IMEI # for esim. What should I do to get this rectify?

Need help for over payment

Because my credit card was expired, my payment was not processed. Last night when I updated my credit card and paid the bill, I found it charged me twice. Can Any customer service help me? Thank you

Resolved! Cannot sign in

My account is locked. No matter how many times I tried it always said to try after one hour. I have tried after 3 hours, after one night, after 2 days...but all failed. It is keeping to lock me out. Tried to connect to Chatbot, still ask me to sign i...

customer service

How long does it normally take to hear from from a customer service agent? I've been without a phone for two days due to no service after porting my number...........Wouldn't care but I kind of need one for work so this isn't the best case scenario

7b1 not activated on the network

After 2 days and raising a ticket I still have this issue , 2 CS reps have failed to help I am a new customer and have never been able to make a call how do I get my money back and cancel my subscription

Porting trouble

Hi, I purchased a new phone and a salesperson submitted a request to transfer my Public Mobile number to another carrier (Freedom). It’s been 2 hours and I still haven’t received a validation text from Public Mobile. What should I do?

Porting number failed from other carrier

How to contact anyone from customer service ? I requested to transfer my number from Rogers, they sent SMS and I replied by yes, but the line is still active and didn't port to public mobile, I contacted rogers and they said that the request was appr...

Advice please

I have just changed to the $29 30gb plan.I started this process just before renewal so as not to lose to many paid days. Due to the length of time it took for approval and the time between agent getting back, sometimes 18 hours the renewal day passed...

Slow download speed

I've recently changed from a 4g to a 5g plan for myself and my kids, but I'm only getting 2-10 mbps download speeds in good service areas. How do I fix this? Some of our phones are not 5g compliant, regardless I would expect faster download speeds.

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