Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am using a Galaxy A06 phone and have no issues at home (1 hour east of Toronto) but am traveling and now in Marathon ON my phone gets "not registered on Network" error when trying to call and also can not send/receive texts. When I check connection...
I'm using the $15/month plan for my kids, and I thought that the plan total was 250 MB but then I saw this which made me think you can get data beyond 250 MB (without extra charge), but at 512k speed, can someone advise what this section means?
When asked to pick the previous carrier name for transferring # over to Public Mobile, it didn't have my exiting carrier (Simply Connect) but the old one Sears, so i picked Sears, would it effected for transferring the # over to Public Mobile?
Hey yall,I was wondering if we could see our usage of call/SMS, altogether Like - 100 mins used, 50 SMS sent - something like this?Or is there some other way to know all of it? Thanks : )
I just switched to 90 day’s subscription, my question is that what will happen after 90 days? My plan Will automatically switch to the previous existing plan or it will simply stop if i don’t get a new subscription
Every time I try to get a ticket it says oops and can’t get no answers or a ticket what can I do
PM has the worst cell reception service in my device. And I live in Halifax. If no cell services come here, what happens when I go to rural areas. So I want to port my PM number to Lucky mobile. Can anyone give a process to do so
I am now in overseas and I lost my sim card. I need to switch to esim, how is it possible
Hello,Ever since I joined Public Mobile many of my friends are not able to receive a text message from me. I have been with PM for over a year and have managed to keep in contact with these people through different platforms such as Whatsapp, Messeng...
Hello, I’m having a lot of trouble reseting my evergreen password and/email. I tried everything and it just says “login failure”. At this point i just need to speak to someone because I recently updated my plan and now im being charged twice ( new pl...
Hello, my current SIM suffered water damage. Following Community advice, I will be purchasing a new one and will update my profile so that it is tagged to my current cell phone number (I don't want to change cell numbers). Can you tell me: will I ...
Hello,My wife is also on Public Mobile and we forgot to pay for her Public Mobile bill. Her service seems to be suspended.We would like to resume her service and want to pay. When I try to log into her account, it sends a code to a number I am not aw...
Since conditional forwarding is broken and PM is blaming it on phone manufacturers instead of their own incompetence, how do we change our voicemail number? And yes I say "their" incompetence because no matter how hard they try to blame my phone or ...
Why is my account automatically debited, but there is no $2 discount?Bella
Good dayWith the data add-ons now expiring, is there anyway to buy add-ons via text (or call.) I've heard that PM had it set up at one point to even change plan type via text.Once every 5-6 months I exceed my plan data allotment a few days before th...
Hi Everyone,I've been a customer with Public Mobile since the beginning so I have my $5 per month loyalty discount, along with a $2 per month subscription discount (I still have no idea what the difference is between a monthly plan and a subscription...
I just activated a line and did number transfer . I receive text message and 5G is working but can't place a call neither receive .Cn someone help ?
I need to cancel my sons account but can’t login as it is asking for a verification code that it texts to his phone. His phone is lost and not accessible to verify. How can I cancel his plan?
Trying to submit can't get the txt to validate account upon loginDo I have to buy a new sim or can someone flip the switch I'm not sure how to process this I have an account I can't access and a sim that's invalid hooked to a new account what should ...
I just got an eSIM and tried to transfer number. But I got a message from Pubic Mobile saying that the transfer failed. They said they were going to contact me soon but I haven’t heard from them since then. Wondering what I should do. Also when tran...
I can’t transfer an eSIM to a new phone. Apparently I need to buy a new eSIM, besides being an absurd money grab. They is no way for an existing account to buy an eSIM. it only gives me options to change my plan to a more expensive plan I tried to c...
I bought 20$ voucher, will it expire with in 30days if I dont add it to my account??
She already changed to PM one month ago. She can not receive any text even a Public mobile verification code. So she can not access the ticket and community post. Please contact me for details.
hello, has any one else experienced double charges for activation ?once on web portal and second time while finishing the activation on mobile app ?
Any suggestions as to what I can do.i get the emails but not the texts.i can place outgoing calls and can send text messages and receive them but I can’t receive phone calls because I haven’t confirmed my number … because I haven’t received Public mo...
I'm puzzled to what happened here. I have a canadian model Galaxy S20 FE 5G which somehow lost it's 5G band after I switched the SIM card to PM. I've used this phone with 2 different service providers' SIMs and always had the 5G option in network se...
Hello, I'm from QC, I'm trying to change my subscription for this one :But it doesn't seem available in QC only in ON, why that?
Hello,Trying to activate a new number. After payment, on my mobile app getting message to contact support as acivation is having issue.
I ran out of data early with 4 days before my billing date , can I request an early renewal?
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