Community

iMessage not sending

New to Public. I have an iPhone 15 Pro Had several issues and resolved them with input from the community. Latest was iMessage not sending to everyone. It will send to many but not my wife with an iPhone 11 (The Boss) Not GOOD! I checked all the imes...

Phone asking for puk

Help locked out. Need Puk to reset pin. Locked out tried more than 3 times

Payment

I am a new subscriber.I paid once and got billed directly to my VISA. I subscribed to another plan thinking that it is an upgrade but got billed again. I don't know who to talk to to resolve this problem.  

Need to Resume Mobile Service

I cannot add new credit card to my account and need to resume my mobile service which has been deactivated for about a week.

Slow data?

I've been experiencing slow data - I'm well within my coverage range and under 3gigs of a 20gig plan, yet I cannot reliably use my data? It reminds me of when I was with Lucky and I'd hit the halfspeed data wall- almost unuseable. My phone is in work...

Eversafe login problems

Logging into my account says I need to confirm my full access. Says it will send a 6 digit code associated with my eversafe ID to my ohone number, however it is sending to an incorrect phone number. I have no idea whose number it is being sent to. I'...

Service

I transfered my number to public mobile yesterday noon and still people who are calling from land line or no data can't reach me 

getting HB1 error, unable to make call to hospital

I'm getting an HB1 (or 8B1?) error when I'm trying to call my local Hospital, 416-469-2310.

how do I find customer support?

trying to subscribe..port request did not go through..now cant contact customer support to te;ll them to send request again.What is their "address" on this group. CS_Agent does not workThanksmarg

Not receiving incoming texts or calls

Moved to PM and keep my old number. Completed the process on Monday afternoon around 5pm. All appeared to work. Received a text at 8 pm AFTER porting the number to PM. 14 hours later (7pm the next day) ,incoming text and calls are not working. Help!!

the change to Public Points

We are long time customers of the $25 per month for the 500 Mb + free 500 Mb data plan. Our current monthly bill on auto pay and rewards totals $20.70 including tax. We like this plan and it more than suits our needs. MY QUESTIONS are THREE:ONE: How ...

$40/Month Canada-US vs. 90 days

I selected the current $40/month CANADA-US  promotion currently on the subscription plans page and was given two options: 75gb/mo or 225gb/90 days.When the 225gb/90 days is selected, it does NOT include the US, but Canada only. Is this by design or a...

Does the international voice add-on have U.A.E included in it?

Unknown number Usage History

Solved. 

App Version 2.0

I was just prompted to update my app. The new version does not have the “inbox” option in Support anymore… so they seem to have completely taken away the ability to chat with a live person! Am I missing something?

transition to new rewards program do I get the $10 on my existing anniversary date

so if they transition in May 1st in my anniversary is June 1st do I get my $10 on June 1st.. thanks

Plan

How’s the point Sistine work 

PM changed my plan and picture msg no longer works

My unlimited incoming and outgoing picture messaging has not been working for at least a week. Please help.My unlimited incoming calls no longer shows in my plan instead it now shows that I am only subscribed for 100 airtime monthly minutes.  I am up...

use the bonus data first for old reward program?

the old reward program is going away and PM is giving bonus data to those customers who are still using it.  It says the bonus data last for only 180 days. PM did give me bonus data from the last couple years and those data doesn't have expired day. ...

login issues

I haven't been able to log into my account and I have been charged $11.30 for something that I have no idea what it's for. I can't find a way to contact Public Mobile to find out what the charge is for. Please help!

CCTS Complaints

Just saw this in my google now feed . I'm fairly new the changes doesn't affect me . Can I still file a complaint? 

phone number stuck in between two providers

I switched to Public from another operator before but then returned to Virgin due to better prices. Something strange is happening here, my mobile number is now between two carriers, I can use my virgin number for data, calls and text messages, but I...