[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! potential new customer wondering about the porting process
Hey guys,At what point do we enter the porting number details when purchasing a new 29/month 4G plan with public mobile? I went through the steps and now im being asked to enter my credit card details, which is fine, but i want to ensure that I can...
Didnt receive SIM card in mail
Hi, its been 7 buisness days and I havent received my sim card yet. My girlfriend signed up the same day and she received hers after 3 days.
Resolved! Suspended account
I have to reactivate my suspended account so I can enter a new credit card for autopay but I can't reactivate.
Resolved! How to set which data add on is used
I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?
Resolved! Regarding switch to points
I am rewards user as for me it makes economic sense. My question is will the loyalty rewards I have accrued, been here a few years, be lost and I have to restart? Or will I continue to have the points available and each year I get another 10 points. ...
Resolved! activation
how do i activate a new account and transfer my number from Rogers
Resolved! Re: Upcoming Changes to our Old Rewards Program
So my bill is going up?
Resolved! support
Hello,How does one contact technical support, if your having problems with your service etc.? I do not see any technical support tabs to click on and send a message.Thanks
iMessage not sending
New to Public. I have an iPhone 15 Pro Had several issues and resolved them with input from the community. Latest was iMessage not sending to everyone. It will send to many but not my wife with an iPhone 11 (The Boss) Not GOOD! I checked all the imes...
Phone asking for puk
Help locked out. Need Puk to reset pin. Locked out tried more than 3 times
Payment
I am a new subscriber.I paid once and got billed directly to my VISA. I subscribed to another plan thinking that it is an upgrade but got billed again. I don't know who to talk to to resolve this problem.
Need to Resume Mobile Service
I cannot add new credit card to my account and need to resume my mobile service which has been deactivated for about a week.
Slow data?
I've been experiencing slow data - I'm well within my coverage range and under 3gigs of a 20gig plan, yet I cannot reliably use my data? It reminds me of when I was with Lucky and I'd hit the halfspeed data wall- almost unuseable. My phone is in work...
Eversafe login problems
Logging into my account says I need to confirm my full access. Says it will send a 6 digit code associated with my eversafe ID to my ohone number, however it is sending to an incorrect phone number. I have no idea whose number it is being sent to. I'...
Service
I transfered my number to public mobile yesterday noon and still people who are calling from land line or no data can't reach me
getting HB1 error, unable to make call to hospital
I'm getting an HB1 (or 8B1?) error when I'm trying to call my local Hospital, 416-469-2310.
how do I find customer support?
trying to subscribe..port request did not go through..now cant contact customer support to te;ll them to send request again.What is their "address" on this group. CS_Agent does not workThanksmarg
Not receiving incoming texts or calls
Moved to PM and keep my old number. Completed the process on Monday afternoon around 5pm. All appeared to work. Received a text at 8 pm AFTER porting the number to PM. 14 hours later (7pm the next day) ,incoming text and calls are not working. Help!!
Resolved! mms not working
It looks like I will need to upgrade my phone to get mms to function again. I changed the apn settings to the recommended, but that didn't work. I'm looking at a couple of phones, such as the Samsung a15 or the Samsung a32. I need to know if either o...
Resolved! Koodo number Transfer
I submitted a request to transfer a Koodo number to public mobile. Koodo already cancelled my account but the number is still not working within Public mobile. Now I am locked out I cannot communicate .
the change to Public Points
We are long time customers of the $25 per month for the 500 Mb + free 500 Mb data plan. Our current monthly bill on auto pay and rewards totals $20.70 including tax. We like this plan and it more than suits our needs. MY QUESTIONS are THREE:ONE: How ...
Resolved! Upgrading Your Plan
I am currently on the 4G, Call/Text/4 GB plan at $24 and wanted to upgrade to the 4G plan with 20GBs. I tried through the website and the app but when I went to change my subscription only the 5G or 3G plans were available and not the other 4G plans....
$40/Month Canada-US vs. 90 days
I selected the current $40/month CANADA-US promotion currently on the subscription plans page and was given two options: 75gb/mo or 225gb/90 days.When the 225gb/90 days is selected, it does NOT include the US, but Canada only. Is this by design or a...
Unknown number Usage History
Solved.
Resolved! New App 2.0 - Any logout??
HI All, PM comes out with the new app 2.0 on both iOS and Android, download if you have not.Question first, is there a Logout button? Can't find it anywhereBut one thing to say, it is much fasting loading than before
App Version 2.0
I was just prompted to update my app. The new version does not have the “inbox” option in Support anymore… so they seem to have completely taken away the ability to chat with a live person! Am I missing something?
transition to new rewards program do I get the $10 on my existing anniversary date
so if they transition in May 1st in my anniversary is June 1st do I get my $10 on June 1st.. thanks
Plan
How’s the point Sistine work
