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Cannot Pay a bill

KenSandy
Great Neighbour / Super Voisin

Update credit card but still does not take payment.

4 REPLIES 4

DDM69
Deputy Mayor / Adjoint au Maire

@KenSandy more details are needed as we can't see what you see. 

Is the page not loading?

Is it not accepting the credit card number?

Are you getting an error?

More details will move this along quicker for you.  Thanks 😊

KenSandy
Great Neighbour / Super Voisin

doing it on a desktop and still does not work

hairbag1
Mayor / Maire

@KenSandy 

for now...can you get to Shell gas and buy payment vouchers to cover plan renewal...then dial 611 to add them to your account.

Deal with cc issue later on.

HALIMACS
Mayor / Maire

@KenSandy 

make sure you’re doing that on a desktop or laptop.

Worst case, purchase a payment voucher from many  mobile and retail outlets and apply it using self serve or by calling 611.

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