Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is my third attempt at trying to fix this issue. About a week ago I decided to upgrade my plan since I'm back to school and will be using it more often. Since the switchover date I haven't been able to use my data, I cant send texts unless I use...
Hi when I inserted sim into mobile, it says no sim. I have done reset network setting , but still says no sim.
Hello...how do you get your correct account number? I was trying to switch to another provider and the account number I gave them from my profile page is apparently incorrect. Also I recieved numerous email from public mobile asking to transfer over ...
I have been using my credit card for one year now. I was away from the country for a month and had issue with credit card. After i came back, I spoke to the bank and its sorted out, but still when I try to add the credit card its throwing error sayin...
Just upgraded my plan to the largest one as I felt the need for more data. However now my data does not work? And noone can call me, but I can call out? Help
Hello I want to change to 4g but I don't want to be double charged. I just made a payment for thus month so do I need to wait another month before the change will happen
How do I make payments for my account
Texting, data and incoming calls not working since my plan was changed yesterday. I've sent 2 messages and opened 2 tickets without any acknowledgement. Even a national outage, doesn't take this long to fix, WTH Public/Telus ?
I got a text from public mobile 4 days after I upgrade my plan telling me I already used 65% of my data. I just got a text less than 2 min ago telling I now used 95%. Which is right, the text or my profile showing usage? If its the text then I'd lik...
My US roaming data is not showing the useage.
hi there I losot my phone and now I need to activate my new Sim card the issue now is I can't access either email on my profile or receive SMS to receive the verification code. what should I do?
i am at publicmobile.ca/en/bc/portal/activationon step 3 freezer page. thanks for advice what i do, coming tomorrow to do again,
Hello,I transferred to fido few days ago and I didn't know that I should reply within 90mins so I can't login to pm. How can I remove my payment? My payment will be automatically paid...... please help me.
How to change my account email
Hi I need to change my account pin that u would put in order to add phone mins
How do I get accounting questions answered. How to private message public
I had a ticket, working on a solution. Then another agent comes along on the weekend, gives me one day notice that they have closed my ticket! This ticket has been in the works for a long time, and the delivery was made which would have given them wh...
Does anyone know why on my account it doesn’t show how much data I have used? I have 20gb of data but still says 0.00 used
Hi, it’s been my experience that the odd time I need to buy a top-up of 200MB or a gig, I am able to do so over 3G despite having reached my cap, where the only website I can access is publicmobile.ca and its affiliate sites, to complete a top up pur...
I lost the SIM card. Can I buy a new SIM card and recover my old number
My account is nearly 2 years old and I have Loyalty Rewards. Do I have to opt-in for Public Points when changing plans? Thank you edited by computergeek541: miscategorized/unrelated to "community" website issues
Since last night the cellular data on my iPhone 8 has stopped working. I was on a $40 5gb plan and switched to a 1gb 25$ plan, which was successfully paid for last night. So far I have tried updating my phone to 15.7, changing my apn and even complet...
Hello, I need help setting up a phone number after inserting a sim card from public mobile
I would like to change My Account email address to a new email address. How do I go about doing that? Thanks.
I used to have a plan with 8g of data and i just noticed it had switched to 4.5g of data without any email or anything, was always wondering why i started running out so fast, tried submitting a ticket but it keeps giving me a login error so here i a...
I redeemed 200MB of Data using my points on August 4, 2022. I did not use much of the 200MB of extra data.According to the website, reward data will roll over to the next plan cycle.When I check Data usage on the My Account tab, it only says 250MB (t...
Hello I received a text that I've used 75% of my plan data but I've only 1 week into this current cycle. It's possible I had my wifi off too much, but it's odd. When I check the status on the public mobile site it references my old plan that I change...
Hello, I need to change the account name and email address. I am giving the account to my son and I don't need to pay for it anymore. Is there a way to do this as I could not find a way to do it online. Thank you.
