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[rahoney]

Whenever I try to reactivate my account or pay my account bill off it gives the error in the subject.

I can't get a hold of anyone with public mobile. I tried getting through help but they need so many verifications that I can't get through. I tried getting through help today and it wouldn't direct me to contact an agent. 

[BKNS27]

@rahoney 

The PM website is very glitchy. I have try twice when login to my account.

[rahoney · Accepted solution]

i tried a different credit cad and it worked. I dont know why the other credit card doesnt work. 

[✔️ only the Shadow knows ..... Luddite]

[softech]

@rahoney   

If you have only tried once, you can try again using *611 to make a manual payment to reactivate your plan if you know the 4 digits PIN

If you have tried more than once, you should wait a full hour before trying again on My Account or *611

If nothing works, open ticket with PM support:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

But if you need the service to resume urgnely, get a voucher from SDM/711/London Durg/Shell and load the voucher using *611 (does not require 4 digits PIN) and work with support on the credit card issue later