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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card that i ordered 2weeks ago,

I haven't got yet why does it take so long? I would like to know what happen.Could you check for me?My order number is 284812.

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Resolved! Visa Debit Card not Registering

Good day I have made a few auto payments with my Visa Debt card but this month it did not go through and has a message that my card is not verified I have tried removing and adding but nothing Please any information will be appreciated

Resolved! Regarding payment

Hi,I have 25$ plan and 3$ reward so payment should be 22$ but it’s charging me 24.86$ from November 2021. plz fix this. Thank you

Resolved! Add ons

I paid for a 20.00 us add on while in Palm Springs from Canadian. It has been charged on my credit card but it is not working

Resolved! US add on

I added US Roaming Bundle but I must of entered it twice but I only need one. Added before leaving Canada and once I got to Florida it didn’t work. How do I cancel one or both since I haven’t used them.

Resolved! Referall friend code does not work

Hi, i gave my friend my referall code and I show him where she can put the code while activating the new public mobile sim. I also ensure that she put the code in the right place and the right number. But i have not receive any notification regarding...

Data from plan missing

I am on the $40 plan which has 4.5GB of data included (it says this on my profile/current plan status.....but this month i got a data use warning early and when i checked my account it says i only have 1 GB of data this month. where's my missing dat...

Resolved! United States and Canada

HiWith the plan Canada and United States at 60 Dollars will I be able to call USA to Canada and Canada to USA ThanksRoger edited: miscategorized/not community related

Resolved! Puk# ?

Can i please get the puk# for sim card# xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Thank you,

Resolved! Bonus Gigs

I changed from Virgin Mobile this afternoon to Public Mobile and I am dissapointed..My setup was done at Walmart and when I got home to set up my account I see that new sign ups can receive 2 GB of data by entering a promo code..why would I not recei...

Resolved! Cant make or receive a call.

This is literally the worst I have ever had to deal with. Says I cannot make a call.

Resolved! Change Email Address for Public Mobile Account

Hi there, I would like to change my account email address. How do I do this? Thank you,Jeremy

Getting email regarding old rewards benefits despite being a new user

Just thought I'd mention that I recently got an email regarding saving $2 off every 30 days with autopay setup even though my account was created after Jan 25th 2022 (the link to learn how to set this up links to an old thread). Though I would love f...

Resolved! Mail

When my husband tries to login into his Community account, mine always shows up. He just purchased a phone and wants to see if his confirmation email came yet as it didn't arrive in his email. I logged out of my account but only my community accoun...

Resolved! need help to login

when i typed my username and password which i recalled, it says:Sorry, your login attempt failed. Please try again. when i try to click Forgot your password? to get my password back, it saysYour login failed. Please try again. when i try to creat a ...

Phone

I want to add minutes to my account

Calling my phone number gets my voip phone ringing?!

Hello everyone,I am really not good with technology and was trying to figure out how to access my mobile phone from my landline so I wouldn't use up the minutes on my mobile. I read somewhere to dial my mobile number from my landline and then press *...

Resolved! New Customer

Hi! I'm a new customer, and wanted to apply the 2GBBONUS promotional code I saw in my email. Since I only just signed up, could this be applied to my plan? Thank you!

Resolved! PUK code

I need a Puk code for my sim card

Resolved! Referral bonus

I have a referral code. I am trying to buy a sim card online but I don't see an option to enter my referral code. Do I purchase the simcard first and use the referral code only at the time of activation ? or how does it work with public mobile?

Ukraine crisis

Is Public Mobile going to follow the example of Bell, Rogers, Telus, Koodo and provide free calls to Ukraine during the crisis?

Resolved! Does Public Mobile sell used phones?

I seem to remember seeing used phones for sale on the Public site. Does it still exist?

Resolved! Is Pixel 4a compatible with Public Mobile network?

Can't find Pixel 4a in the compatible phones on the website. Does it have to be on the list or it should work well as long as the phone is unlocked?

Resolved! Receipt

I need a receipt for my charges each month so I can claim work benefits!

Resolved! I can't remember my sim pin number; how can i obtain it or change it?

Hi, please forgive the long post. My old Samsung S7 finally crossed the rainbow bridge and a friend of mine gave me her old one. I inserted the sim card; I am a customer of public mobile and have been for almost 3 years. Anyways, when i turned the ce...

Resolved! Account!

I have been trying to get in my account and I can't sign in

Data not working on my iphone

I have a new simcard not working all the configuration seems good

Resolved! SIMCARD

Hi, I ordered a sim card on Feb. 11. I have NOT received it yet!!!!!!!

Resolved! payment

I paid twice by mistake for a top-up, wasted $120.I just needed to change the plan because I wasn't able to make any calls. cannot find the customer care number anywhere. need to talk to an agent. frustrated!! please help me out by posting a customer...

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