Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there,This month I did not renew my plan (I always pay online manually) because I moved overseas and I was going to cancel my phone number etc. But, when I logged in to my account I realized that a payment is already went through from the my card ...
Hlo,I used my voucher to activate my phone service on my mobile number enter the pin after calling *611 but it said we can't proceed your request please contact the selfservice.publicmobile.ca in community services please help if anyone know and emai...
I hate the new interface. I couldn't log in to add funds to my account. I keep having to enter in the security code even though I already check marked that it was a trusted device. I eventually ended up having to call 611. Second , I had a hell o...
I am from Canada and visiting in the US. I paid for roaming and international calles. The text messages (incoming and outgoing) often are delayed by hours when away from the house. The one international call that I tried did not go through. I am ...
Hi there... so I manage a total of 6 accounts for myself, my spouse and 4 children.The EverSafe 2 factor auth does not seem to allow the same number to be used for multiple accounts. I can [and have] turned off 2 factor for a trusted device but that ...
For past 3 months I've been dealing with 2 extra charges each month along with my monthly charge for my cell service. I do not purchase anything, so there shouldnt be any extra charges appearing. I've contacted customer service and it always ends w...
Hello,I ordered your SIM (it was going almost 3 weeks).Now I purchased and already paid a monthly subscription,but it is not possible to active SIM because I can not download your app.It is basically show me ,,this service is not available in your co...
I see that the online purchase of a SIM card on the PM web site has been:$5, $10, and $10 with a bonus SIM ($5 each). And lately only $5. Would it be correct to say the prices are?:Web Site $5, Amazon sold by Public Mobile $6.99 on sale for $4.99, an...
Looks like my post got deleted. So I will not allude to the elephant in the room this time!Does anyone in this community want a 5G plan that is like $25 or so... just to be able to check small things on the go? Nothing beefed up just something that i...
My account currently says that it is on hold because my subscription ended but i didn’t choose to end it and it is still working. What does this mean and how can i fix it?
Hi,In 2021 I created two account for 2 teenagers with their own e-mails. The 2 accounts are being charge on my credit card since then. The 2 teenagers in question no longer live with me since august 2022. So, I would like to stop getting charge for t...
This has been ongoing for at least 6 weeks. Sometimes calls go through fine. Other times they do not. It isn't due to location or lack of service.I've restarted phone, removed and replaced SIM card, toggled airplane mode, reset network settings, clea...
The problem im having is that I lost my phone and I need the same number with the original sim card but I never made an account with public online before and I don't remember what email i put.
My husband cannot ligin to his account and cancel. He has a new SIM card and new plan so can you please contact him and either transfer old number and cancel payments in xxx-xxx-2944, this is his old number . His new number is xxx-xxx-9757. His old e...
Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent
I am new to PM. I am having troubles transferring my number during activation and I got a SMS message stating PM will contact me.I have a few questions.1. What is the PM customer service hour?2. When do I expect PM will contact me?3. Is it possible f...
When I try to log into my account out of Canada, it asks me for a code sent via messaging as usual. However, since I am overseas I won't be able to receive the messaging so I cannot sign in the account and make changes?
Does this mean I am getting 50GB of data for $65 a month, every month? How is this different than the 50GB plan?If I subscribe for 90 days, will I get 150GB of 5G data for $55/month?
My phone got stolen and i have no access to it but the website is two factor authenticating on the phone. How can i get a new sim on my account and get my number back?
My daughter's phone is burned and 2FA is turned onI cannot log into that account as the only option is to have 2FA send a text to the phone that is burnt to a crisp. I have several accounts and Eversafe is making it difficult for me. How can I cont...
I’ve been with public mobile for over 3 years. I just set my boyfriend up with a SIM card and plan from public mobile last week and had to make us both EverSafe IDs for the new app and our information is all mixed up. Like I have to sign into my acco...
I have noticed that my credit card is being charged more than my invoice total. My invoice is showing 42.55 total yet 46/month has been coming off my credit card. I recently noticed this as I had a friend sign up and my total didn't go down. Has this...
I'm just curious, does anyone know, when you go into your phone just for kicks and manually search providers, and pick another one not PM, of course you won't get actual working service, but does anyone know if that reception reflects what actual ser...
