Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been a Public Customers for many years , prior to the new Rewards program . There USED to be a list if referred friends in my account but I can't locate it with the new layout. I have NOT clicked the REWARDS link on the new home page because I ...
I tried to transfer my koodo phone number 3 days ago to my new publicaccount account but at the end the activation failed and I received the 821 error message.( Prepaid phee was deducted from my account). I tried to repeat the activation process bu...
I received an text stating that an attempt to transfer my current phone number has failed. I did transfer the number when I signed up 5 weeks ago. WHAT IS GOING ON!!!! If I lost my number this will be the last straw.
I just started by billing cycle two days ago, but I just browse about the new plans here.If I upgrade to $40 / 15GB plan LTE now, will I be double charged? for the new plan, will the price increase automatically in the future just like any other Carr...
Bought US roaming today and the PM site says the APN S/B "sp.mb.com", mine is "isp.mb.com". Will that matter?
Trying to forward my busy, unavailable calls to another number. Was working up until recently, no longer forwarding calls now. I tried the codes in https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding but it is still not working.
Hi! For a few weeks now, I've no longer been receiving notifications from Public about how much of my monthly data I am using (as in the % I've gone through). Has this happened to anyone else? How can it be resolved?
As said in the title, I receive a 404 error when I try to log into MyAccount. The issue has persisted for 2 days now.
Hello, I've been a Public Mobile customer for a long time. I'm looking to change my plan to the advertised 3GB plan at 4G for $35 per month. https://publicmobile.ca/en/ab/plans/3GB-4GspeedI'm currently on a $120 plan with 6GB data for 90 days. When ...
Ive had issues signing in to my account to add funds for the last 3 months. Public mobile is shady and they automatically signed me up for automated monthly payments taken from bank when i didnt even sign up for it. When i shut off the automatic paym...
last fall i changed my plan to the 3GB plan. i have been paying $35/month since then. On March 27 my plan switched inexplicably to the 1gb+1gb plan for $25. is there anyway to get this corrected before april 27 without paying additional fees?
Since Friday, I haven’t been able to use the keypad to make calls out. There has been a change locally this past weekend that you have to use the area code along with the phone number to dial out. I don’t know if this affects my calling out. I reboot...
But I can call them. When they call, they are getting somebody else and the texts are going to never, never land. Please fix this problem.
I read a few weeks back, or maybe a month ago, that there were issues with Call Forwarding, or not being able to cancel or revert back to regular calling. Has this been fixed, or was it not really an issue? Thanks
I am not getting the 4G speeds on data ever. I am a newer customer but this is now my second month. Much more than the 48 hours as suggested in other posts. How do I fix?
I tried to transfer in my fido number yesterday, but I wasn't free to respond to the authorization text within the 90 minute time limit.So now I have to submit a ticket.I filled in all the details, but the "next" button remains greyed out so I can't ...
Everytime i make a call it gives me this error saying the number is not in service when thats not true. anyone else having this issue. can someone help? thanks
Cant reactivate my account I paid my balance at the bank but still cant reactivate may acount on the website. can someone please help
Hi I recently switched from Bell to Public. Upon signup I received a text that they were having "trouble transferring my number" and that I would be contacted from someone from support shortly. How long do I typically need to wait? It's been hours
I cannot make and receive any calls. I’m on monthly auto pay and my minutes never exceed every month
Mon compte a été suspendu puisque le paiement PRÉ-AUTORISÉ n'a pas été pris comme prévu sans raison apparente. Je paie chaque mois depuis plusieurs annéesJe reçois le message suivant lorsque j'essaie de le faire: Oups! Un problème est survenu. Réess...
My plan does include --------"Unlimited International Text and Picture Messaging".However when my monthly data runs out I can not sent or receive pictures without data. I did read past posts on this subject and have followed advise such as to check...
I am being biolled for service that I no longer receive
I am planning to travel for a week in Hawaii and I wonder if US roaming adds on works there? (Including data/voice/text). Thanks!
I've been on Public mobile for the past 4 years, but all of a sudden I'm unable to make calls now. Every time I try to make an outbound call, I get "Number is not valid". I have 2 family members on Public Mobile, and they do not have any issues. What...
I have purchased a US plan, and downloaded the receipt (twice), but it does not show up in "my account". I tried to use Simon, but I can't make a ticket as I can't log on through the link that it gives me in order to submit a ticket. My husband is ...
I lost my old phone, and I am getting a new sim card and I'm wondering about my old number, it's still active.Do I move my number over, cancel the old one/ get a new number for the new sim? Thank you
