@Thisissodumb
You cannot create a self serve account while suspended. If you do not have a credit card registered to your account to add a payment via 611 with your 4 digit account pin # you will need to purchase a voucher to add via 611.
It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You then have to wait one full hour before trying again.
Some vouchers take up to 24 hours to become valid and loadable onto your account. This could be your issue depending on which retailer that you bought your vouchers.
Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.
- London Drugs
- Shell Stations
- 7/11
- SDM
- TMS
- RCSS
- Wal-Mart
- Circle K
RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for for a $1 fee and are loaded by giving the clerk your 10 digit phone number.
Online payments can be made at recharge.com and ding.com for an 8% to 20% surcharge.
More member contributed info and real examples of vouchers can be found here:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905
If after waiting 24 hours and you still are unable to load your vouchers onto your account contact customer support to check the validity of your vouchers and/or add them to your account.
To contact customer support :
Submit a support ticket via Simple--Simon the chat bot Click here
Or if you prefer or cannot submit a support ticket you may send a private message : Click here
To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #
