05-03-2022 12:10 PM - last edited on 05-04-2022 01:37 AM by computergeek541
Hello, I seem to have forgotten my security questions/ answers and the password to my account so I cannot sign in to pay my bill.
Thanks
Solved! Go to Solution.
05-03-2022 12:15 PM - edited 05-03-2022 12:15 PM
HI @Callyg16 PM CS Agent can help to reset the password, please open a ticket at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-03-2022 12:12 PM
To contact CSA, there are 2 methods:
- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented. If ticketing does not work very fist time do the below.
- Send a private message to the CSA - agent by clicking Here
In either case watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.