Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought the 1G us data but it does not work at all. It on and off every 5 seconds. I could not open any apps on the phone, not even the google maps.
Received public mobile SMS text about promotion changing to another $40 plan.I swear I didn't say yes. But tonight I saw there was a "yes",and saying my plan will be upgraded on the renewal. What do I do?This seems sneaky, I was not interested at al...
my account will not top up
If I switch plans, do I lose bonus data and long distance minutes? Do I lose long distance minutes that I have purchased? For example:2 GB2GB one-time data bonus2 GB left 999 mins200 min US and Canada Long Distance722 mins left 400 mins$0 Free Holida...
I'm wondering when top contributors got points from the community, are they getting the points every month or just one time?
I just realized today: without wifi and data, I could send the text message out, but I couldn’t receive the text message, is this normal for the PM? Or something wrong?
I got hold of Telus customer service was able to help me chat with SiMON regarding my service issue re unable to make calls and caller got voice mail right away. I got an ARS ticket number. I was asked to go to Telus store to get a public mobile SIM ...
How long is the promotion on for to activate 2 new lines?
when someone calls my number and i don't answer, the call does not get forwarded to my voice mail. the caller receives "welcome to the voice mail system " recording. it has been like this for at least 3 days.
Is it possible to activate old PM sim?
I signed up for public mobile, but have no service, any suggestions on how to fix this
I believe that I entered the imei number from my old phone on activation instead of the new one . How can I change the imei on my new account / activation?
Hi I got a text msg saying I can add 15gb of data for 40$ /month. I'm just wondering if this is 40$ plus my monthly fee or my bill will be 40$ / month
My daughter's phone has been deactivated but her bill was tied to my creditcard and my creditcard is in good standings.
Topped up my account on October 21 with a $40 voucher, should be good till November 21 but today November 1 my account was suspended. Did my voucher not go through? And if so why did my Public mobile work up till now?
HiI got message today said that I can upgrade my plan for 15GB 4G SPEED for 40 dollars per month. I accidently sent 'yes' by mistake, how can I cancel the upgrade keep my present plan?
I literally signed up to community so i could get support and I get spa
Hi I got a text msg saying I can add 15gb of data for 40$ /month. I'm just wondering if this is 40$ plus my monthly fee or my bill will be 40$ / month
Can anyone help me dig through this little issue? My regular payment went through on October 23. Today I got a text saying I could upgrade to a plan with 15GB of data at 4g rates. I thought, great! The next message then said it would go into effect ...
I'm wondering what this setting should be set to depending on your plan. Is it as simple as selecting 3G if you're on a 3G plan and 4G if you're on a 4G plan? Or should you always choose 4G? The reason I ask is because PM's 3G plans are supposedly ac...
As per title I switched and paid on Oct 29 and just logged back into my account and it shows me still on the 3GB $35 plan. What gives?
Thankfully I'm not in this situation, but I'm just wondering how I could recover my account and what information I'd need to do so. I just want to be prepared.
is there any fee if I suspend the service and resume it after 7 days
I'm looking for help to change my account email
dose Public mobile online account have an app. ?
My son damaged his SIM card is there a way to get his number to a new one?
Hi, Two weeks ago I received an SMS text offering 5GB at 4G speed, for $40/month. I upgraded the plan but choose to start the new plan at the next cycle, which is in the next 10 days. Before the new plan kicks in. I received an SMS text showing a bet...
I have three problems:I've ordered a phone and not received it yet. I cannot log in, it says page expired when I try. My account page has been frozen for months. It does not reflect my data usage correctly.
Hi, My phone was stolen. I’ve been trying to contact a live agent but have been unsuccessful. The problem is that I am unable to access My Account. I have my login details but it asks me to verify through phone or email. I always pressed Phone (SMS) ...
Please help.
