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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data reset

Auto paid my bill April 27 keep getting txt from PM that I’m almost out of data. Looks like my data wasn’t reset to zero when I paid my bill. What is going on?

Sim not working

So I activated my sim card and bought the 40$ plan. After trying everything possible (restarting, APN, network reset,…), my data is not working, it does not even appear LTE or 3G, and when i call, my phone is no user id, and i even went to the place ...

Resolved! My account got locked out!

How can I get it fixed?

Roaming

Hi, I need to have roaming services for one week in Spain. What can I do? If it is not possible, could I divert my calls to a Spanish number?

getting error code 837 trying to activate sim card

Resolved! 611 and account doesn’t work

My daughters phone suddenly won’t work called 611 says go to website. Can’t login to website to see what is wrong. Can’t reset password. Created this account to even posted for help.

Data

My data isn’t working when it is its super slow

Resolved! Data plan issue

I have been with public Mobile for a while now and my data plan is messed up every month. I am supposed to have 9.5 gig but I only have 7.5. that honestly isn't the major issue. The issue is this. I just got a text saying my plan was renewed for anot...

SIM card for European cruise ports

Resolved! Problem with payment

Hi I’m on auto pay and my service is cut because payment did not come out of my bank. When I go to manually add payment it says can not process my credit/debit card. My card is fine I called bank and they confirmed their are no issues. My account say...

Resolved! $5 Friend Referral from Christmas

Anyone got the $5 special friend referral yet? The promotion that give us $30 but in 6 payments. PM supposed to deposit the amount first week of each month, it's Friday now and I still don't see it

Resolved! SIM card not yet delivered

Hi team, I have ordered new SIM card online on April 26th still SIM card haven’t delivered. My order 290998. Can you kindly look into this issue. thanks,balaji m

Resolved! i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.

i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.what is going on? anyone else experienced somthing this month?

Resolved! any SIM data available in France

planning have vacation in France, wondering can I purchase any data so that I can have data while in France？

overcharged

i was charged 3x for a plan upgrade $44.80 was charged to my account 3x. how do i get a refund?

Resolved! I cant get to my account. I know my account is working

I cant get in to my account. I dont have mobile internet and my phone number is not in service. What can I do? Please help me

Resolved! Service

How do I start a ticket

Purchased USA addon not working

I purchased the USA addon. It is not working on my phone. I can't send an SMS. What is going on? I needed this service today but couldn't use it. I'm in a hotel tonight and will require this tomorrow again. Can you help or cancel my order?

Resolved! Unable to log in

Login attempt returns "Sorry, your login attempt failed. Please try again." --- well I'm pretty sure I entered CORRECT credentials. Password reset gives "Your login failed. Please try again."--- nonsense, I want to reset my password because I CANNOT ...

Resolved! My account is disabled and I don't know why

Can someone help me. My service is not working and my account is disabled. I was autopay. So what's going on?

Resolved! Credit Card Payment

Hello @J_PM , Made a payment to my account a couple of days ago and there is enough to pay the amount due. Now my status show as suspended and the payment hasn't come out of the account. Tried making the payment again. Is there another way to quickl...

Data usage issue(s)

My data has not been working outside wifi connection, does the signal need to be reset from the tower?

Resolved! Problem porting number - incorrect ESN/MEID

Hi, I am trying to port my number from Virgin Mobile. When doing so I received a text message "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID." I am pretty sure I entered my IME...

My account has been locked out.

Hi, I can't reset the password of my account after filling out my email address. I was been noticed that my account has been locked out. Could you please help me solve this? Thank you so much! Best,Hongxiu

Resolved! my plan suspended

Been on the same $10 plan for years on autopay. Accumulated many gigs/minutes of gifts/bonuses and yearly discounts off the price. PM took out my usual payment on april 28 and then promptly suspended my account a few days later. Apparently in their n...