Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My sim card didnt arrive. Almost 2montgs now.
I requested a call from Telus regarding my television service. The icon for voicemail showed up, but my phone never rang. I spoke with a friend on my phone this morning who called me. There are no problems with my account that I can see. I tried to A...
I purchased a new phone (Samsung Galaxy S20 FE 5G). After a full factory reset and inserting my old SIM, I am able to send and receive texts but not calls. I turned off wifi to ensure texts weren't just going through wifi but it's definitely MMS.
New comers need to apply for provincial health care plan. Phone bill can be one of the requirements. How to get a phone bill which shows the names and address? Thank you
Payment
Can you use some rewards points and some money to pay for add ons.
Hello,My plan notes that "unlimited international text" is included. So does this mean that I won't have to purchase the $15 US roaming add on in order to receive/send texts while I'm in the US?Thanks,Javagirl
1. SIMon chat is asking me to sign in.2. After login it redirects me to my account page without SIMon chat.3. In my account I click "Get Help" to open SIMon chat again.4. Help is opening in a new browser tab, but this new tab is not logged in.5. back...
I had some outage a few hours yesterday but it started working. Today I have outage it seems same as yesterday. Location Calgary.
Hey ... My husband is trying to activate an accounon but its not working. Bell has released his cell number but he keeps getting the error "Sim Card Network Locked" & he can't continue. Anyone know what this means? Or how to fix it? Thanking you in...
My sim card didnt arrive
Hello, I was trying to contact a Customer Service Rep through chat (I asked the bot Simon) but was directed here. i used to be able to ask CSRs questions through chat before joining Public and I'm wondering why I'm having trouble doing so now, i.e. I...
I can’t call or text and can’t receive calls or texts. I have not changed my number nor is my phone on airplane mode. My payment went through this past Saturday and I was able to use my phone. Last day and a half I have not been able to receive texts...
My wife’s bank card was stolen so she had to get a new bank card. She can remember her email and password as is was set up autopay so she would not have to remember. Her payment is due, but can’t pay because the payment is not paid because she can’t ...
I paid for my minutes and I tried to call out and it won’t let me call out saying that my phone isn’t hooked up. It should be hooked up. I paid for my minutes, so please help me.
If I change my plan will I still get my $1 a month reduction for each year of membership plus the .5GB for auto renewal?
I need to add on 1 gb of data. I did it last week and I can’t add another on
I need to reset my password, however the page keeps failing? I cannot log in to update my new banking info to pay this bill?! I’m currently on an organ transplant list , so I need my phone! Please help!!
This may sound like a silly question, But: I told a friend to check out public and while he was looking at phones somewhere, the salesperson told him that Public Mobile was no longer accepting new accounts, that they were honoring existing accounts, ...
I tried to purchased an 1 GB data add-on, but there was an error and the transaction didn't complete, so I tried again. Eventually, I received the message that the transaction was succesfully completed, but I noticed in my credit card statement 3 tra...
I haven't been able to receive texts or phone calls since yesterday, it just goes straight to voicemail.
I do realize that here have been posts and solutions on how to remove unwanted photos from one's community account but the solution given does requires the additional step #3. To delete community account screen shots follow the following steps:My Pro...
Bought the US data roaming add-on but not getting any data service. On T-Mobile 4G network, tried AT&T but failed to even register. Any advice for troubleshooting? have I wasted my money?
Can I forward my number to a US number if I have international minutes on my account? I plan on getting a 5 days sim card for the US and I would like to forward my calls to it.
The following un-authorized add on appeared on my account page-why? (100 Minutes Canada-Wide Talk. -$5)PS. Also another family account shows the same un-authorized deduction. It looks like the accounts were credited $5 because or the last Decembers "...
Why would it say my account, (and one for my wife), is suspended on May 08, 2023? We have a credit card set up to pay that is valid through to September 2023... and have a pending charge for both phones coming through on the card.
What if I join Public Points, will I loose my rewards that I accumulated in last few years?
Hello,My plan notes that "unlimited international text" is included. Does this mean that I won't have to purchase the $15 US roaming add on in order to receive/send texts while I'm in the US? Thanks,Lara
I lost my phone and paused my account. No problem. This was around 3-4 weeks ago. Got a new sim card today for public mobile and reactivated. Seemed like there was no problem. The phone is an old one from my daughter. It won't let me make a call. E...
