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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim didn’t show up

I orders a SIM card over 2 months ago and it hasn’t showed up. How do I get a replacement sent out?

Prepaid Vouchers at Staples

I was trying to purchase some Public Mobile vouchers yesterday at a Staples and was told that they don't carry it in store. Staples was my first choice because I have some specialty gift cards that I have to burn. How often is the retailer list updat...

Resolved! US Roaming

I paid for US Roaming but the next day it did not work. How do I get refunded?

I cannot submit a ticket for a double charge

I cannot submit a ticket for a double charge. When it comes to verifying my identity there is always an error and I never get sent a code by sms and I cannot log in. I've sent another ticket regarding this issue and I have yet to hear a response. How...

Resolved! Spotty coverage for phone calls

My husband I just switched to PM but noticed that the Telus tower coverage in my quadrant for the city is not great. I only have one bar of cell service. Calls are very spotty. Is there a workaround to this issue? If not, this plan may not be right ...

Local calls

All of a sudden my phone won't let me make local calls without putting a 1 in front of the area code, I never had this issue before, any ideas?

Resolved! I can text but I cannot receive security codes to log on to my bank or workplace

I cannot receive security codes for my bank or workplace or any other site that requires s security code to log on.

Resolved! I forgot my email to access my account

I forgot my account email so I can not enter my account to change my planI know my number

Resolved! Just upgrade plan from 3g to 4g question..

How do I know if this is running the 4g speeds it still says LTE+ and it kind of goes from lte to lte+. I haven't really sent any pics or anything yet but before it was crazy slow on the 3g speed. Sending a 400kb pic could take like 3-4 mins because ...

Resolved! Not able to make phone call, but text message works.

Hi, Starting from last week, I am not able to make any phone call, it beeps 3 times and failed.Nor people call me, shows call failed, tried reset network setting, reboot the phone, clean sim card, no luck. But text message works. Thanks, David

Reseau

Staying logged in

Anyway to stay logged in so I don’t have to log in every time I want to check my plan? Public mobile really needs an app.

Resolved! Can’t call 611

I can’t call 611 so I can’t add my minutes

Resolved! Plan not working

My phone should have renewed but it has not

CANT DIAL *611

Whenever my minutes are up, I reload them by dialling *611 and then following through with the steps. Today I tried and it would just cut me off. I can’t dial *611

Resolved! Wifi Calling?

Doing my research before joining. I am using Rogers now, thinking to join here I searched Help found VoLTE is here, but don't see words about Wifi Calling, Public Mobile has that too?

Resolved! Sim not working

I just bought a new line, activated it and paid the 15 cad package. However, the line doesn't work. When I try to connect to TELUS network, I get a message saying the sim does not allow me to connect to that mobile network. I don't know what else to...

Resolved! How Can I know my Public account number?

Resolved! US-roaming add-ons

Are 2GB one-time data bonus and 500 one-time Int'l LD bonus useable in the US? Also, are the only US add-ons the ones in (https://selfserve.publicmobile.ca/en/account/manage/shop/addons) or are there customizable ones? Thanks.

resubmit porting request to Rogers pay as you go

I activated the new sim card yesterday but never received a text from rogers to verify the transfer. I called rogers and they need the request resubmitted so I can accept it and complete the porting process.

Resolved! Account

my phone number was transferred to Koodo today, but I am trying to log into my account but it will not let me to reset my password through my email, it won’t send it to me. How can I fix it

Resolved! Changed email

I've changed my email since I last logged into my account. How can I get into my account now.

Resolved! Looking for the plans section

Resolved! How can I please open a support ticket?

How can I please open a support ticket?

Resolved! How does redeeming the 15 dollar off reward work?

Will it apply to the next payment I have upcoming? how can I see if it has been applied? will it show a negative balance? do I have to time it to be on the day of my payment?

Resolved! Updating to 15gbs for 40

I asked it to update my next payment to the new plan but does this mean that I will lose my one time add ons that I got as promotion? I am aware that I will lose my 2gb extra recurring promotion but not sure about one time addons I got as promos

Old Bill Payment

Hello, I am no longer a public mobile customer but I need access to see an old bill through my account, however my account cannot be accessed anymore. I cannot log in using my credentials, and "forget my password" does not send a new password to my e...

Resolved! Question about volte.

Today, I received a text message on a phone that is not listed as supporting VoLTE, saying that VoLTE has been activated but my phone is not compatible. However, two other phones that are on Telus' list of supported devices did not receive the messag...

Resolved! plan change

If I change my plan to upgrade my 3 g speed plan to a 4G speed option which is the same monthly payment do I get to keep all my established rewards?

Resolved! Unable to log in

I'm unable to log in to me account anymore (password and/or email address rejected). Resetting password also does not work. Requested a security code to both email address and phone number and it is never sent (did not end up in junk folder either).

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