Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I added my voucher payment to top up my account as usual. Says now my account is suspended for non payment? Not sure what's up with that? I am also unable to log on to my account...there is $58.58 on my account, why is my account suspended??? Please ...
I am trying to make a payment and it is trying to send me an email to verify my identity but i can't access my email at this time due to forgetting my password for it and can't get the email to change my password though text as my payment is due on m...
I have had no bars for telephone service in two days. i can not make calls or receive them. my account is active. i have reset my phone, i have toggled airplane.
Trying to log in but it says I have to confirm in my email and I don’t have access to my old email
I’m trying to update my credit card information but it is not being accepted. I keep getting a message saying that I need to pass security verification first. No verification code is being emailed to me. How do I update my account?
I have an iPhone 8. I am able to receive text messages when I’m on wi fi but not able to when I am not on wi fi.
Hey guys, My data is working fine but I can't make regular calls on my phone. My plan is active and I've tried restarting the phone. Any ideas?
I had an account with public mobile but canceled a month ago and I was wondering how I get a refund on my money that is in your account syst
Number ported from Koodo Mobile (postpaid account), but activation failed. Also, can't login to my account I created during activation. Anyone can help?
We were affected by hurricane Fiona. I know other phone & internet providers are giving discounts for overage fees for data as there was no power for an extended period. Wondering if Public is following suit and there’s any discounts or refunds for...
I have spent close to 2 hours nightly for 4 days trying to troubleshoot how to get into my husband's account since we need to change the expiry date of his credit card on his preauthorized payments. We cant go into his account because it keeps saying...
I made a typo in IMEA and entered IMEA2 instead and that caused my number has not been transferred. Can someone fix this for me?.., Thanks folks!
I really like public mobile with their autopay savings, add-on plans and low monthly options. I do not want to switch to a different carrierjust to get the esim. Hoping to see esim coming to public mobile. Some budget carrier like luckymobile offers ...
My account was supposed to switch at the beginning of September from my old 3gb at 3G to a 4gb at 4G. Although I am being billed the 4G price, my online account says I am still on my the old 3g one.
My brother lost his public mobile SIM card, he bought a new one but he wants to activate and keep same phone number. He is currently offline and I want to help him since I have all his details. Can some guide us asap.
Please suspend my account from 10th November until 05January2023.
I do have an iPhone just in case is any different.My daughter was playing around to secure my SIM card in case phone ever gets lost and noticed that I can’t make calls anymore as it’s asking me for this PUK code. Please help me! Thanks
I would like to order a pre owned phone but the site is telling me to log in to my account. I cannot see anywhere in the account where I can order a phone.I want to order a phone under my account so I can cash in on the present offer.Any ideas?
My husband joined PM a couple of weeks ago and had no problem with the promo code(12MONTHS2GB). It was entered in his account immediately. I joined today, entered the same code, and it does not show on my account. Thanks.
I checked my data usage last week and seen that I had only used 1.9GB so I had plenty. Received a text today stating I had used 75%of my data... So I checked my usage again after receiving the text and found it was still only 1.9GB used. after tryin...
I need the credit card payment to stop on this account.
Hi,I forgot to enter promo code 12MONTHS12GB when I registered todayCan you please add it to my account
I just switched from android to iPhone, and now I cannot access my voicemail! I tried clicking voicemail, holding/dialing 1, and calling my number and it just beeps and hangs up. I have also tried calling my number from another phone and then dialin...
I keep getting a busy signal when I try to access my voicemail. How do I correct this?
Hi my kid only has 1GB of data. Will public mobile give her a message automatically of some kind when the data is almost used up?
Hi, while I try to log in to my account or rewards page keep getting blank page which says Page Expired, The page you are trying to access is no longer available. What to do?
I am changing our plans on the renewal date to the 5gb on 4G.When I enter the code 12MONTHS12GB. for the extra 12 gb bonus it says that the code isn't valid.
I am trying to activate a new SIM card. I want to transfer my existing Koodo phone number. When I get to step 2 and enter the phone number it says "Please enter a valid Canadian phone number". I am entering a valid Canadian phone number so I'm not su...
