Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
As PM's current plans are in errors, What's your take on these to start? Add-On Data w. 30 Day and 90 Day and Unlimited250MB: $4/ 30 Day/ $7/ 90 Day/ $10/ Unlimited 750MB: $12/ 30 Day/ $16/ 90 Day/ $20/ Unlimited 1GB: $17/ 30 Day/ $19/ 90 Day/ $25...
How do I know if my account has been enabled for Volte? I am visiting the US and the 3G US roaming is horrible but roaming is supposed to work if one's account has been Volte enabled.
Have to update new credit card but the website won't accept it. Tried different browsers, different devices (phone, laptop, etc), clearing all my cache and cookies. Always get the same "Oops! Something went wrong try again later"-type error message. ...
Hi Public Mobile - I'm setting this up and missed the install eSIM to my phone. I am trying to set it up but can't retrieve the download of the eSIM or a QR code to get it onto my phone. @CS_AgentCould you please let me know what I need to do. Thanks...
I just transferred my number from fido to PM. I had some problems to activate the eSIM. Now it looks like everything is working, but when someone calls me, it doesn’t ring and goes directly to voice mail! Besides that, I can’t get a ticket, because t...
My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.How do I get in c...
I currently have 0 data left with my plans but have lots in my add ons. Will Public Mobile automatically activate this to keep data available for my use?
With the recent plethora of changes, I was hoping for ukraine to show up on the list of included countries. So far, it does not seem to be the case. Maybe the website was not updated yet or maybe it's coming later?
Hello,I recently signed up to a 4g plan but when I tried to log in it tells me it needs to authenticate my number. But I never had a number to start so I need to change it to my public mobile phone number. Please help.
For background I've had my publicmobile account for 15 days I think. I'm able to receive calls but cannot check my voicemail or make an outbound call. I lost my CS_agent ticket due to this website changes and now I can't even file a new ticket.
hi allsee some Anonymous users nowBut unlike before, this is indeed good. Many users would like to become Anonymous. It means they finally got their old names back!!!Good work Agent
Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...
I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...
Hi there,I am using Public mobile with a $15 plan/month. I have just bought a new SIM card for my daughter, and I set up online, but I could not find the $15 plan anymore. I wonder if this plan is still available? I just saw the minimum plan costs $3...
I was in the process of confirming my change to the $15 plan and the site just sat there spinning. After about 10 minutes I went back and did it again. To my dismay the $15 plan no longer shows! I have tried 3 different browsers, and the mobile ap...
Hi, I've ported over from rogers on my iPhone 11, received the text from Rogers to start the transfer, replied Yes, however now the esim is stuck on "activating...". How do i resolve this problem?EDIT: Update, the situation resolved itself after tim...
I'm on the old rewards system, not the point system.I'm hoping to switch plans to the new $39 for 20gb.I think if I switch plans, my rewards will stay the same, but I figured I'd double check and make sure!Thanks!
I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund.
Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!
Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!
thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...
I must sign in to PM each time with my email and password. My browsers do not save my sign-in to open the account. There was/is no "Trust This Site" option anywhere. It is quite a terrifying change!
I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?
