Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27124 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39147 Views
  • 185 replies
  • 29 Bravos

Resolved! $10 rebate for joining Public Mobile

I was given a signing bonus code from the person that referred me to Public Mobile.  I included it when I first registered / created an account.  It was a credit / bonus of $10.  How do I get it applied to my account?

WayneMcMillan by Great Neighbour / Super Voisin
  • 779 Views
  • 6 replies
  • 0 Bravos

My Rewards

I'm trying to wrap my head around this new My Rewards adventure. First, a concern. Then a question.My concern: I'm reading between the lines here because it doesn't seem to be explicitly said by PM. I take it that if you click on the "JOIN PUBLIC POI...

steveb11 by Model Citizen / Citoyen Modèle
  • 1563 Views
  • 16 replies
  • 3 Bravos

Delay in Notification feed

Since yesterday, I noticed there is a delay in the Notification feed to see the latest action that is happening on the thread/post such as bravo's received, or someone replying to your post mentioning you and etc.  Often when you see the most recent ...

Zyl by Model Citizen / Citoyen Modèle
  • 714 Views
  • 6 replies
  • 3 Bravos

Resolved! New rewards

It looks like the new reward program hopefully not affect usthanks  

TedFow by Great Neighbour / Super Voisin
  • 591 Views
  • 4 replies
  • 0 Bravos

No Cell Service

Just this morning my phone is not connecting to the tower. I have tried a few times to put on airplane mode and off again to see if it would connect. But nothing. Are there any known outages (we live an hour south east of Edmonton)

Amantey by Great Neighbour / Super Voisin
  • 321 Views
  • 3 replies
  • 0 Bravos

Resolved! automatically send texts to destination number 244444

My usage history shows that I sent 2 texts to destination number 244444. I did not send these messages myself. I just want to know who is the receiver 244444? What are the texts about? Is there any fraud? 

ling1104 by Good Citizen / Bon Citoyen
  • 1272 Views
  • 9 replies
  • 0 Bravos

Resolved! Additional sim

Hi I would like to use a sim card for GPS tracker. Do u have any economic packages to add a sim with minimum data package per month

Nishanth909 by Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos

Resolved! Joining….

I started the process now but I’m not sure why it hasn’t transferred service yet I typed yes to the text but I still have service on my old sim an don’t know whyan they sent a number if I can’t verify through text but their only available at 8am now ...

Resolved! Phone bill payment

Is public mobile phone bill payment every month consider as recurring payment in Tangerine? 

August08 by Great Neighbour / Super Voisin
  • 626 Views
  • 5 replies
  • 1 Bravos

Puk Code

Hey there, I recently broke the screen of my S7. I can use the phone through the pc but the sim card seems to be locked saying puk code needed. could you help me?

Resolved! Public Points Program

Does anyone know when this program will start up and how we opt into it?   Thanks

ccdevmike by Great Citizen / Super Citoyen
  • 2193 Views
  • 18 replies
  • 0 Bravos

Resolved! No bonus free SIM received

Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...

myelinsheath by Good Citizen / Bon Citoyen
  • 641 Views
  • 4 replies
  • 0 Bravos

Resolved! Question

HelloI need help with thisI bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.How I can to do the reclamation of this? 

Melgar by Great Neighbour / Super Voisin
  • 550 Views
  • 5 replies
  • 0 Bravos

Resolved! Infinix Zero 8 support

I have searched the web with no clear answers. I would like to know if Infinix Zero 8 would be supported on public mobile network.here are phone specs: https://www.gsmarena.com/infinix_zero_8-10401.phpI also tried willmyphonework.net but the Zero 8 m...

mb2020 by Great Neighbour / Super Voisin
  • 1098 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info

laceydawn81 by Great Citizen / Super Citoyen
  • 3271 Views
  • 30 replies
  • 0 Bravos

Resolved! Credit Card Declined

I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues. I logged on to PM website and removed the card and added a ...

ullibodnar by Good Citizen / Bon Citoyen
  • 3255 Views
  • 32 replies
  • 0 Bravos

Resolved! Referral reward

I referred a friend in december and we activated the sim in the last week of december. Neither the referral reward ($1) nor the $5/6 months rewards are reflecting in my account yet. I believe the referral reward should show in my account right away b...

libinkoshy by Good Citizen / Bon Citoyen
  • 1297 Views
  • 13 replies
  • 1 Bravos

Resolved! I need help

My SIM card is blocked I need pin PUK 

Wendy36 by Great Neighbour / Super Voisin
  • 476 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.