why can I not add a voucher ? what's wrong ?

[chch518]

" Unfortunately, Voucher #1021xxxxx  could not be added. Please verify the Voucher and try again. " 

why can I not add a voucher in my account  ? what's wrong ?

how to slove it? 

[darlicious]

@chch518 

How long between purchase and you adding it successfully via 611 did it take? I would like to update the voucher catalogue on how long it takes for an Esso voucher to become valid.

thx

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[chch518 · Accepted solution]

i fix it already by calling *611 , adding it successfully

[chainsawcowboy]

@chch518 

There was a problem six months ago with adding vouchers too.

[darlicious]

@chch518 

Where did you purchase your voucher? If it's your usual retailer that you can load immediately onto your account then as I suspect there is a problem with pm's payment system accepting voucher payments. Contact customer support to verify the voucher's validity and add it for you.

@J_PM 

When is public mobile going to acknowledge there is an issue with the payment system accepting vouchers?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[chch518]

I just bought it 30 mins ago from a ESSO station.

[JL9]

Did you just buy it? If so from where? Depending on where you got it, it could take up to 24 hours before it can be applied.