Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi everyone,Anyone know the process after order the CPO phone online from PM phone section? I got the email of ordered confirmed, and PM already charge on my credit card. Here are the question i have:41. Will i get a second email when my CPO phone is...
Hi folks! My mother forgot the email associated with her account and is struggling to log into her account. How can I go about figuring this out
I'm trying to register an account and activate a sim card. I've tried 3 credit cards and all give the error "(We were not able to process your payment. Make sure all information is correct or try again with a different card)" Is this normal? How do I...
I need to cancel service and need a refund as I don’t need the service no more as I am with different company
New here and need some help. I just signed to Public Mobile and I wanted to get the $30 Bill Credit when you purchase any phone. I logged into my account and do not see an option to buy a new phone. I went to the website and tried ordering a new phon...
How do I change email address on self serve account?
An ongoing issue ever since I started using pm, sometimes a card works while another doesn't. Very frustrating! Don't have issues with any other payments to any other retailer or subscription, etc. C'mon, it's not rocket science!
Hi, changed my plan from 3G to 4G, 15GB, $40. Apparently have to wait 48-72 hours. But the status bar of my phone already shows it is connected to 4G. Why then the data speed is bwn 0 - 3mbps? My son got the same plan over a week ago but his data s...
Hi everyone, it's been a while since I have been able to login to my account. Anyone have the same problem? Any solutions? I have tried google, chrome, bing... Refreshing, incognito tab, switching devices..... Nothing.
You'd think that a service not working request would get top priority for a CS-Agent to respond. I've been waiting a little over 24 hours and still nothing. Obviously, customer satisfaction is not #1 on their list. Hopefully there won't be any troubl...
Hello , I tried dialing out and it’s telling called failed I believe my phone has been blacklisted on your network please can you assist
I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer.
I subscribed for the 45 dollars plan. I’m checking my phone now and I see a 10 dollar plan instead with the rest of my money on the account. This isn’t what I signed up for. Please adjust to the 45 dollars plan. Thank you. Unbelievable. I think it’s ...
Renewed my plan and phone is not working tried turning phone on and off multiple times
Hello Team, In my account, I can see 500 mins500 Canada Wide Long Distance Minutes BonusCurrent Plan Cycle: 1/1417 mins leftWhen I am trying to make a long-distance call It says your minutes are used can you please help me? Thank you!
Hi, Could someone please help me cancel this order? I have been trying to submit a ticket but it's not working. ThanksRichard
If I get the 15gb for 40, can Public Mobile increase the price in the future?
I upgraded my plan from 5gb at 3G speed to 5gb 4G speed a week after my renewal date. I decided to switch plans ASAP but I did not realize that I would be charged again. Is there anyway to revert that the double charged even though I renewed my plan ...
And now my phone is all messed up and I’m wasting money, people can’t call me or anything?
Hi I want to know if it is possible to have an international package for two months. Espacially for calls. Thank you
I had gotten the promotional text last month about moving to the 15GB 4G plan which I was more then happy to do, and so I went to My Account about 2 weeks ago and set that plan to be my new plan on the next billing cycle. I got my rewards text as I u...
Hello, I've been using an iphone 6s for many years and just bought an iphone 13 pro. When installing the Sim my cellular network won't work. What do I do?
During the registration process I was supposed to receive by text a six digit number to be inputted into the registration menu. I never received the text and was unable to finish registration please help
I ported my number to a different carrier and now I can't login to my public mobile account. Tried resetting password but no text or email will come through. I need to log back in to cancel my recurring billing arrangement. Anyone know how I can fix...
