Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi @CS_Agent , My service is not allowing me to receive or give calls. The line dies. I've manually submitted payment for the change of my service plans. Please help. I've tried all the suggested troubleshooting methods. Can you manually reset thin...
My Mobile Network State is disconnected. I tried resetting the network. I have a new SIM card but don't see a way to apply it to my account on the new software update. How cdn I do that for I can't make or receive calls currently?
I was trying to add the new esim to my phone and somehow it failed. When I scanned the QR code, it showed the QR code is expired. Anyone can help me to get an new esim or new QR code?
I've been trying to pay for close to a week so far. All the solution that I've seen on the community don't work. I'm getting the message "we cant treat your payment at this moment, try again later" of something like that. Well "later" has been close ...
I have tried to reset my phone, every time I go out of and sure it page ,I have to go to my settings and turn my internet back on as it says no connection?help!
@CS_Agent Has been a while since switching over from previous carrier and have noticed that I have been missing calls and text. Also text has not been received when sending out from my phone.
WhenI try and add my new PM number to my apple id it says the number is already in use. I cannot seem to get in contact to customer customer service. For 2 days i just get error messages when clicking on the link from the unhelpful chatbot and trying...
I am posting on behalf of my wife. She cannot get into her online account, because she has 2 step verification set up. And the reason why she can't receive that 2 step verification text, is because Public Mobile claims that she does not have enough ...
Ever since the Eversafe verification, my account has been given the forbidden A1 blank page. I can't access my account, can anyone advise on how to resolve this?
Can anyone help - am trying to login, and after I type in the Eversafe Confirmation code, it jumps to a screen that's blank except for "Forbidden A1"Is this a maintenance thing, or is there something I can doNoticed a post about 2 weeks ago with the ...
My son initiated a port request to join Public mobile tonight, but missed the 90 minute window to send the verification to his previous provider.Is there a support number to restart the process?
I just order and pay a new sim and when I try to load the public mobile app it says it not available in my region ( Yukon). How will I do to activate my SIM card? Thank you very much
I previously set my account to change to the 39$/30 day 4g 20gb promo plan. Just saw the new one with the 15+15gb expiring tomorrow and set my plan to switch to that instead in August.I noticed this plan includes points on the new rewards system. Can...
Hi I'm writing this on behalf of my sister as she cannot login, as she's not getting OTP (one time passcode) on her number. Can she request it to go to her email address instead. This is extremely frustrating.
Hi, I just signed up, paid 55/mo for 3 months and 10 for sim, plus tax.how to I give them my number for my new sim?creating a ticket won’t work, chat is closed, and pm address I found in support doesn’t work Please help
Last week I still can make a call to China using remaining adds-on long distance minutes. But this week I can not make a long distance call to China. It say that 1b1 and the phone number is not available. So I check my account and there is still fund...
I am back again with another question. I bought 2 Sim cards and they only have one option for my husbands phone to add the Sim card number which is different from my Sim card number, how do put in the second sim card number for my phone please. I am ...
I’m a new PM customer. Recently upgraded to new iPhone. I would like to transfer my PM esim to the new device. I need to maintain esim as physical sim is occupied by work line. Any recommendations for how to proceed? I was unable to submit a ticket. ...
the circular arrow comes up trying to reach Telus but the screen goes white and nothing happens.I have tried many time,I even left it for a 1/2 hour.I’m putting in the ticket because the local hospital can’t reach me or other people on public mobile ...
Let me preface this by saying that I absolutely love PM. I've been a customer for many long years and I'm so happy whenever I use it in Canada, and I'm proud of how the brand has grown, and service and plans improved.However, PM was also a source of ...
Hi @CS_Agent , I have purchased the added by mistake just few minutes ago and haven't used it as I am not going to travel to the states. Could you please help me with the refund? I have also tries opening up the ticket but it is showing 404 error. Th...
Hi, I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?thanks!
In the past I updated my credit card number and it only worked for one of my PB numbers and this is where all of my problems started. If I set up a new credit card number will it work with both of my phone numbers with PB as I have lost one of my ema...
Hello,If I subscribe and order a SIM card today, can I wait to activate the SIM card until a future date that is convenient? I would like to wait until June 29th to "start" my service/billing. Thanks,CB
I need to make changes to an existing account. It has taken hours to get to the stage of possibly contacting a human, The chatbot is a totally useless and obstructive thing, putting me into loops without giving me any information.I may have to start ...
