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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need to Purchase additional 15 day 3GB US bundle

Hi @CS_Agent , I ran out of data on my 15 day 3GB US Roaming Add-On. The add-on expires in 10 days. I need to purchase a additional 3GB add on for the remainder of my trip in the USA. Can you please help me purchase a additional 3GB add-on. I really ...

About new sim

I wanted to change my number with same plan is that possible or I need to buy new SIM card?

Resolved! Porting over number

I can’t seem to find where to port over my old number to a new SIM card here!

Resolved! Trying to sign up

I got a sim card and am trying to set up a phone. I chose a number from the list but when it wants to verify the number, it is trying to verify a different one. What now?

CHANGING CREDIT CARD DETAILS

I HAVE BEEN TRYING TO CHANGE MY CREDIT CARD DETAILS FOR THE LAST 5 DAYS, I HAVE TRIED 3 DIFFERENT CARDS INCLUDING DEBIT VISA, I KEEP GETTING ERROR., THIS HAPPEN WHEN I TRIED TO UPDATE MY PAYMENT DETAILS UNDER THE MANAGE CARD OPTION. BELOW IS THE ERRO...

Resolved! Missed the step to install eSIM

New subscriber here porting number from Telus. Paid for the service already. And was interrupted by a phone call during the step to install/add the eSIM. Now I’m stuck as I replied to text to Telus to port it and now I have no service both on Telus o...

re:long distance call to China

I had tried several ways which i got reply from community. But is is still fail .Can anyone solve this issue and what is meaning "1B1" which public mobile said on the phone.For your refernce,this issue was happened after public mobile use new login ...

Resolved! Activating my account on a new phone

Hello,I got a new phone, new sun from public mobile, switched my sim and switched it on my account. Now neither phone’s cellular is working. When I try to submit a ticket I can’t because it is asking for two-step verification which is sent as a text...

Number Transfer and My Account login

My number transfer from my previous provider failed and now I cannot receive the SMS message needed to validate my login to My Account. What to do?

new account

my phone is not working.

Unable to Activate My Account

Hello.I am unable to login from my phone using the Public Mobile App in order to complete my activation.When I select Log In from the app it tries to take me to "eversafe.id.telus.com"All I then see on the screen is a blank page.I can successfully lo...

Resolved! Password reset

I have tried multiple times on many different days and can't reset my husband's password. I need to update his payment, I need help!!!!!!!

Resolved! Error 820 during account activation

Error included in screenshot @CS_Agent

Resolved! US Roaming Bundle

I purchased a 15 day US Roaming Bundle that run out today. Here a few more days. Only option was to buy another 16 day bundle. Can’t seem to get it to kick in. Need help please

Resolved! 2 subscriptions, same day, 1 phone

I accidentally paid for 2 subscriptions on the same phone starting today. Is there any way I can get a refund on the lower cost one?

Resolved! Ticket access

I missed the 90 min window from bell tried to access ticket send , oops error

Resolved! No Service when I walk out my door

I am in the Chip Lake, Alberta area and we have had wildfires here. I believe one of the towers has been damaged and therefore, we don't have cell service when we are away from the internet. I have tried talking to Telus about this but they seem to t...

Resolved! Duplicate sim card for two active phones?

Hi I just got a second new phone and was wondering if I could order a duplicate sim card and use one in each phone? thanks

Resolved! 20gb for $39 promo from last month not active.

I changed my subscription last month, but still on my old one. When I did it it showed that it was going to change on my next billing date. And now there's no change and no indication of it. What happend? Can I still get the promo subscription?

Activation of sim card

I lost my SIM card. Installed a new one changes the SIM card number on my account profile.still can’t make calls

Resolved! Adding 2nd account on 2nd phone based in Miami while I'm based in New Brunswick Canada

I've been a happy customer based in New Brunswick Canada and want to add a second phone based in Miami Florida.I'm under the impression I have to have separate account for that Florida phone as the plan will be different. Any tips or advice would hel...

Calls are being dropped/disconnected

I have been experiencing dropped calls over the past several months. I am talking on the phone and after about 5 minutes the call gets disconnected. It has happened many times over the last few months and now I’m thinking I need to go with another ...

Resolved! US Add On Bundle package

I purchase a 15 day package for US data and phone text that ran out today. I am in US a few more days so only option was to buy another 15 dat package. Tried to buy twice without success. Same for my wife’s phone. Need help please

Resolved! Updating address

I am wondering how to update my billing address

Resolved! Need help !! system changed my phone number

Was confused - logged in to check data usage , my account popped up with a question asking it to be activated , and it was asking me for a new plan even though I didn’t want to change one . Now it is showing I have subscribed to 2 plans , have a ne...

@CS_Agent

I am too sick and tired of waiting for you so-called CSA's to give me service so I can access my account, this has been 2 weeks already

Resolved! Invoices required

I need to get invoice records from July 1st 2021 to June 30th 2022. Help please. @CS_Agent

Resolved! Invoice records