Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I didn’t top up my account on the day I was supposed to. Now I can’t put minutes in my account cause my number isn’t making any calls and I couldn’t get the code on messeges.
Internal Server Error Look at the top icon beside the time. How to trouble shoot? Thanks!
I received, again, the following text message and I have never signed up with Netscape: +1-999-999-9999 (at top of text)xxxxxxxxxx Your netflix account connected to 780-9xx-xxxx is blocked due to a payment verification. please sign in to revise your ...
my family is coming for a visit from another country, can i add her to my plan. Do i have to get a new sin card for her home, or can i add from her home town so that when she gets into Canada she can connect.
I am in US presently. I purchased the US data roaming 2 days ago. When I try to make a call, I am told by PM that I don’t have a US data roaming account. I read that I should notify a ‘moderator’ to initiate my account but cannot see how to direct...
Hi! I've recently changed providers and got a new SIM card after getting my phone stolen. I used to be with Virgin Mobile and I switched to Public Mobile. I wanted to keep my old number since I had it for years now but I don't understand how. Public ...
Purchased add-on for US travel (talk + data). Data was working from 2022-07-03 to 2022-07-06 then it stopped. Verified that there is still unused data in the plan. Purchased extra 200MB add-on. Talk and text works. Thanks!
I have paid for the unlimited canada wide talk but when i try to call a number in ottawa it say i have run out of minutes
Why do I need a new SIM card? Won't I lose a bunch of my data?How long does it all take to do, assuming I have a new SIM of yours. Thank you
I tried Logging in to many times I guess and now locked out. Help??
I can't close my account because I can't log into my account - it's permanently locked out. Email is REMOVED PERSONAL INFO (ShawnC13)Emery Baldwin
Hi I just notice my phone number no longer active and the number I was using is gone. I was assigned different number. However, text messages are working. But unable to take calls. I check account balance there is no amount due. But when I try to cal...
if I am in the UK and I have my bonus International minutes can I use them to call home in Canada
I thought if I signed up with autopay, I would get double of my basic 250mb per month. But it's not showing up and this really made my trip to national park a bit more troublesome because I ran out of data and there was not much wifi available.Can s...
Hello, so I recently had to make a trip to Nigeria for about 2 months and I have been trying to get my sim to work to no avail. So the major bone of contention is that I can only access my TD Canada bank account with an OTP sent to my number but unfo...
I was trying to top up my usa add on. I added 25.00, didn't know how to only add 15.00, but that is all ok.I clicked on the U.K. add on instead of the USA add On. I wanted to have long distance time calling long distance into the usa from canada Cou...
Recently I paid $35 and added 2 Gb of data as the 2Gb on my plan was low. I was told that possibly it would show up on my phone after the 2Gb on my plan was entirely used up. It now shows 2.09 Gb used and keeps informing me that my data has run ou...
I'm trying to make a payment with a new credit card and it keeps refusing ....thx
Hi,I get an error 837 when trying to activate my new sim card
I already have this plan for usa roaming. Can I use the 10gb of data in the usa without buying another add on? Will it work straight away or do i need to do something to activate it in the usa? $50 for unlimited Canada-wide/U.S. minutes + 10GB dataDe...
I changed my number and then I called the new number using my moms phone and somebody answered it. and now I can’t make outgoing calls or receive calls at all. what is going oonnnnn
I have been trying to change my email address because I changed my email provider. How do I do this?
i am unable to make outgoing calls and its saying I have finished all available minutes. its an unlimited canada wide calling plan and I hardly used 100 minutes out of it. how to solve this issue
I wanted the 15 dollar 100 minute 250 plan. It was not listed when I registered my new sim card and I had only the 25 dollar plan available. Online, it shows the 15 dollar plan
I got this phone for my daughter and from the second I set it up two days ago I ensured that the data is turned off and she understands how to ensure it is off as well,we have not left the house yet with the phone so it is only using Wi-Fi, when I lo...
If I take phone to Europe would I get text message originated in Europe on my phone.
i have an account, but I do not remember my email or login information
Hi there, My name is Cole and I'm still waiting on my SIM card, it's been a few weeks. Can I get an update on the shipment status if possible? Thanks,Cole
Calls are going straight to voicemail or failing. Others are unable to call me. Calls, if they go through, seem to take upwards of 20 secs to connect. My mom, dad and I switched to Public Mobile at the same time and now all three of us are currently ...
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