Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I realized I stopped receiving text messages after I switched to public mobile (getting app login authentification, even ads). However only when I texted my friends, there was no problems receiving theirs. I just don't know what part was wrong. I che...
How can I Port my PM numbers to another carrier. I have to PM numbers to port. Please advice
I transferred my number Tuesday and everything went fine. All of the sudden I get a text saying they can't transfer my number and here's a link and I don't understand what happened or what to do. I've had the same number 10 years and don't want to lo...
Hi I’m living in Toronto, may I get a public mobile plan with St John’s number?
Hi, my brother and I have the same phone plan but he has 1 Gb of data and I do not
I am trying to add more data to my account due to the Rogers outage. My payment isn’t processing. I need the data as soon as possible. Please help!
Hi: I am need to have public mobile resend the 'port' message to Koodo so my phone number can be transferred. How does this happen? Jason
How do I get my call records
Hello,I ported my number out and I am still being charged.
can't make calls or send text mesagesbut can receive calls
I am a new user. just activated my card and tried to use it one week ago , it was fine.today some one called me, it was a dirty call so I listed as disturbed call. Then my phone was locked.I tried to call several phone, they were all busy. this is so...
I purchased extra data 1G before my plan ends tomorrow morning. It was working for a bit then it stopped .Since this morning I have no data on my phone and I am sure I have not used a full gig in less than 12 hours. I would like to have a refund or ...
How do I contact someone I need help and this is impossible
Is it possible to add a landline to my existing service?
Hello,I am traveling in Tampa, Florida. I used US Roaming Call,Text,Data 20 days. It worked with no problem. Today I extended and bought US Roaming Call only. Website shows that I have the addon. But my network is glitching, I can't make a call and n...
It's been 1 month that I transfer from Fizz and I have problems ; people can't call me, but I can call them, Some people does not receive my text and can't send text message to me. I have a iphone 7, is it my phone ? What can I do ? Also is it possib...
I signed up for auto pay, and and did not get any data. I pay over $30 (it seems to change from payment to payment) please advise as to why that is, I am having too much trouble with public, I will quit if this is not resolved Thank you John
Purchased a public mobile sim card, and when on the payment page where I fill in card details to pay for my new plan, I keep getting the message: "We were not able to process your payment. Make sure all information is correct or try again with a diff...
@David_J- Back before the last change of the community, there used to be indicators next to posts that indicated that the post has an image. Or a link. Or even had been blanked out.I'm requesting the return of the image indicator.I ask this because s...
I need to speak to a service agent
HiI forget my 4 digit access pin number. Please help
I am getting very slow data speeds. fast.com shows ~1Mbps, and speedtest.net slightly below that.I know that "3G speeds" should be 10 times faster.With the *censored* Rogers outage, I was planning to use tethering for work, but it is impossible with...
is there anyway to get customer service out of this company? Right now they take money and provide no service and no accountability
I paid US roaming yesterday, but I still can’t make phone call and send text out
so, yesterday I updated the expiry date on my credit card (which means re-entering EVERYTHING). Today I got a text from Public Mobile saying my card expires at the end of the month! When I go into my account, there is no way of checking the update I ...
I have got add on of 300 international minutes. I also showed on my account. Whenever I try to use them it say no available minutes
I didn’t top up my account on the day I was supposed to. Now I can’t put minutes in my account cause my number isn’t making any calls and I couldn’t get the code on messeges.
Internal Server Error Look at the top icon beside the time. How to trouble shoot? Thanks!
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