Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Support, I signed up for Public Mobile earlier this week and have been I'm unable to receive text messages from non-Public Mobile members. A few things:I have an unlocked Google Pixel 5 that was previously on Virgin Plus.I can send messages and...
UPDATE: Never mind lol, did some digging and found the incognito browsing trick. Everything matches up now. -- Anyone know why my device would show a drastically different amount of data usage than the self serve my account page?? Like it's a 10GB ...
Whenever I make a call I see an ad afterwards. How do I deactivate that? Also text is supposed to be included in package yet the text app I have also shows ads. How do I get the right text app that is without ads?
I have had the same plan for quite a few years and have been camping and out of wifi for a week and didnt run out of data however in the last two months I have barely been out of wifi service and my data always seems to be running out. The same is t...
It been 62 hours since my new 4G plan commenced and i still do not have 4G data speeds.Speed is still the same as previous 3G plan?
Hi there,inhave added 3 separate vouchers for my plan to reload and although they are being bud taken from they aren’t recognized who thin my plan. I have spent way to much money on this and I still can not make a call. Even with a credit to my accou...
Hi still have plenty of data left but I got a message saying I used 100%, still showing 50% left plus bonus data. So can't use data now. I tried resetting my network settings to no avail. Thanks for any help.
was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.
Hey I am looking to port my number over to another carrier. I've already signed up with them, but I am unable to receive text message for the port request on my current Public mobile since it is suspended because I have to Top up the acct. Can any as...
I was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.
Hi Community, I got nosy again today and checked to see if there are any new plans available before my new plan renewal. For anybody that may need a little more data, or if they don't like the price of the 4G 20GB plan $55 plan from a a few months ag...
Anyone wondering if the new LTE plans offer better speeds. Here’s what I’ve found after my plan just switched… compared to my 3G a month ago.
I see public is offering a Black Friday deal with code 12months12gb. Is there a way for current customers to access this deal? Or only new customers?
Hi there,I changed my plan to a 15GB at 4G speed, $40 last month. The new plan is supposed to apply to my account today. I checked my account this morning and did not see any changes on my account. the plan still remains the old plan 5GB at 3g spee...
Having trouble getting my account reactivated. Plan expired yesterday, made a pmnt today but all it will do is add money to my account. When I reactivate it says it was successful and may take 1/2 hour to go through but it’s been almost 6 hours and s...
Hi,I'm wondering if I can purchase a 10 day add on for US roaming, when I'll be leaving in a week.Will the ten days start when the add on is purchased or as soon as I arrive in the us?Please let me know,Thanks!
My phone line has busy signal all the time and nobody can call me. How can it be reset?
How long are the Black Friday Promotions going on for?
I topped up my service today and changed to the exact same plan but at a lower rate. Payment went through on my end, PM says line is active yet I do not have service. Put a service ticket, still waiting to be contacted
I registered a new card, but I don’t know why I didn’t bind my email address, and now I can’t log in to the account to pay, what to do about this problem?
I will be out of the country for six months, so the 90 day window of not using auto pay will not do. Should I just cancel my phone? Six months of payment for nothing is not sitting well with me.
When I sign in it says my plan has been de activated due to a late payment. I made a payment this morning that said it went through. I didn’t have service so I went and signed in again and it said I was still de activated. Clicked payment history and...
Good morning all, I upgraded to the 15gb for $40 plan on November 6 and they payment was taken successfully and I signed in a day later to ensure everything looked good and it showed the new plan. Logged in this morning and now it says my current pla...
Good morning,Well before my renewal date I did a plan change to take effect on renewal. Public Mobile charged my cc the new amount but the plan has not changed after 2 days. Restarted my phone as directed but still nothing. I am not happy that I am b...
Every now and then I pop into this antiquated community system and am seeing a ton of people complain about PM offers and rates. I see how badly the site is designed with no app. No support number, no live chat, and apparently it was deigned like thi...
I set up my daughters account separately and now I cannot remember what email address we used. We’ve tried everything we can think of. How can I reset it?
Hi I m new if I have plan 15 G for $60 now Public mobile have good deal same just only $40 can I change ?
Hi, could someone please let me know how to hear the voice messages from another phone. I have PM phone if someone leaves messages on that, can I use my another cellphone to listen voice messages. Please adviseThanks
