Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, sometimes my phone connection and my that I getting lost if I’m close to the river . Is there a problem with my Sim card or that’s a coverage problem?I cannot submit a ticket to public mobile because the website doesn’t load
Dear Public Mobile Support,I hope this email finds you well. I am currently enrolled in the $25/Month plan and I am interested in switching to the $39/month 90-Day Subscription Plan. Before making the switch, I have a few questions regarding my curre...
Hey, so I just tried calling my husband, its a 438 number, so obviously Canada, right?I keep getting the same message that I don't have the US Roaming Add-on... Okay I know that, but I'm literally in CANADA trying to call someone IN CANADA.I tried ca...
I tried transferring my house phone from Telus to Public Mobile. It doesn't take my street name which is a number (63) and when I went to cities, our city wasn't on it?Help
I would like to cancel my old number so a payment doesn’t get taken out for it. i lost the sim card and phone. can’t log back into that number without having a code sent to that number.
@CS_AgentI recently got a new debit card and the old one on file expires and I forgot to update it so I did not end up being able to pay because the card on file was expired. I went to attempt to update my payment method online, and on the app and ev...
My payment won't process is says error each time. On my profile my last name is not capitalized so it doesn't match billing information can you fix this for me?
I have ported my number to new service with P.M. on Thursday or Friday past. I can make outgoing calls, or send texts to my wife, who also has new service with P.M., but I don't get anything from other calls coming in. I also cant send texts to other...
My phone stopped working months ago, I thought it was just old. I got a new phone an still having the exact same issue.. Faulty sim card? if so can it be replaced and I can still use my same number
What the heck the difference is between the 50G plan for $65 ($55 if you buy for 90 days) and the 50G plan for $80 ($65 if you buy for 90 days)?? I must not have had enough coffee today because reading through and trying to make sense of these identi...
Hi recently switched from Lucky Mobile to Public Mobile.I requested to transfer my phone number and it worked and I had access to sms messages, phone calls, and voicemail.When I restarted my phone, my eSim stopped sending sms messages, phone calls, a...
My service was apparently cut due to my last payment not going through. I'm seeing the following message on my account overview page: Your services are on hold
Subscription Expiration Date: Jun 18, 2023
Your services are on hold due to the expirati...
Hello,In March 2023 I became a new member of Public Mobile. Being a new member, I am getting 10% points back whenever I pay my bill. My question that I have is, If I want to change plans, will I forfeit the 10% point back for the rest of the 1st year...
I consider myself a pretty advanced user, yet I am having trouble signing into public mobile site. I noticed that they are making a lot of changes and the site is extremely buggy. The issue I am facing is as follows:After I enter username, password a...
HI All Lastest promotion:For a limited time, pay $5 $0 for an eSIMhttps://www.publicmobile.ca/en/mb/plansBut eSIM still available for new activation only
Hi,I have a new PM SIM card (bought some time ago), I have started the process of activating it. PM recognizes the SIM #, but the card is not recognized by any phone.Thanks for any help,N
Change in subscription was done last month for the option to change on renewal. Today 19-June is my plan renewal date but subscription didn't change. Payment deducted as per pervious plan only. Can anyone please help resolving?
serHello I added data roaming 15 day talk text data bundle and it's not working. This is the third time in a row I've done this but for whatever reason, when I try to make a call its not working. It says I havent purchased enough miniutes for someth...
I have a new phone and it is showing me my old plan. I already paid for a new plan also i have minutes and extra GB, i need my new plan on my new phone.
The current offered promotion of 40gb unlimited minutes Canada- US minutes does it mean I can call the US without long distance fees and is it offer for Quebec subscribers. Thank you
Hello,I will travel to Egypt this Friday, so I would like to have my phone work in Egypt during my travel, could you please help in that.Thanks,Mohamed
Hi @CS_Agent , My service is not allowing me to receive or give calls. The line dies. I've manually submitted payment for the change of my service plans. Please help. I've tried all the suggested troubleshooting methods. Can you manually reset thin...
My Mobile Network State is disconnected. I tried resetting the network. I have a new SIM card but don't see a way to apply it to my account on the new software update. How cdn I do that for I can't make or receive calls currently?
