Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New SIM card not working

I installed new sim card and android Samsung Galaxy A12 says “No sim card, Emergency calls only”

Resolved! Brand new phone with no previous phone number...

I have a brand new phone for my mother. It's a large digit 'burner phone'. I went to my local Public Mobile and bought a SIM card. I have it all paid for. It is not working in my new phone. The SIM number is not being recognized by the registration s...

Resolved! Payment

I payed to renew my plan and it didn’t work so I did it again and got charged twice

transfering a phone number

Hello,I am trying to port a phone number from Koodo Prepaid to a newly activated PublicMobile SIM card. I have tried creating a ticket but they said I could not do it via chat and gave me phone number to call. I then talked to a member of the porting...

Resolved! Data Limit and Payment Period

I have a grandfathered plan that has a 3GB limit and I have a billing (payment) period of three months.Is the 3GB limit for the full period of 3 months (so this is kind of like 1GB per month) or is this 3GB per month.. The reason I ask is I ended up ...

Resolved! In hospital and need help paying for my account online

I have forgotten both my password and security question, I normally buy minutes at the store, please help

Resolved! US plan

Not service in Alaska after I purchased add ons

Resolved! Porting Question

Do I need to activate the SIM before I sign up? I am porting from Freedom Mobile and the instructions say to leave the old SIM in until I receive a text from my old provider. So do I activate, remove the sim, port?

Resolved! original email used to set up account

few years back I had to create new email to set up my sons account(my own was already in use with PM). Now it's time to update credit card info but i can not remember what email was created at a time of a set up. Any help appreciated.

Rogers outage affects millions

Resolved! unlock phone

Hello can you help me to unlock my phone thank you

Resolved! where is my pin information

cant find my pin information. do i even have a pin

$10 plan

Merged similar threads

Resolved! How to pay with debit card (not visa debit)

I have just changed my bank, and I got the debit card from RBC bank, but there is no CVV on the debit card. however, when I made a payment it required the CVV that not exit on my debit card. How can I solve with this problem?Many thx

Resolved! Data usage is not showing correctly

My data plan is showing:1G Promo and it has not been used any,2G one-time data bonus, and it has been used about 850mb,and the default data plan 500MB+500MB at 3G speed is missing. Question: where is my default data plan 500+500? Does it become the 1...

Resolved! Wrong payment

I’m trying to change the plan, but it’s not proceed to checkout and make 3 payments automatically, I don’t need this, how I can made my money back?

Haveing prob with my account

Pc took my money from my bank yesterday it’s showing on my account. It was took auto top up. And also I have. A text massge saying it was took. Now I have no service. Say I need to make a payment.

Resolved! 250mb data missing from plan

My plan should have 250mb data per month; however, the 250mb data isn’t displayed as a feature of “my plan & add-on”. I’m not sure since when it has been missing but it was there when I opened my account. This is my backup phone so I don’t use it oft...

Resolved! Login issues

i am having log in problems. What can I do if my account has been disabled?

Resolved! Using add on in U.S.A

I've reached the United States and before that I had add on data of call/text and internet usage but I cant use any of that right now and it js showing it as active.

Resolved! Payment - credit card failure

Hi Guys;I have an account and also a registered credit card with adequate $$$ in the bank.When I attempt to make a payment using the card the error message says: ""Unable to process this transaction. Sorry, we are unable to verify your credit card i...

Resolved! Unused one time data bonus

Hi there,Under my add on list i see a one time 2gb data bonus that i never used. Can I still use it? When will it come into effect? is it after I use up my current (1gb) data in my plan? which I almost used up for this cycle. I do not want any overag...

Resolved! Had gotten time still no talking no minutes

What do I do boughten time put it on my phone got my plan and still nothing I can't call text surf web... While out getting time grab some food for my babies tummies thinking I put the receipt in my purse.. Well just my luck I can't find any where p...

Resolved! Payment on phone

my plan is out tomorrow and with the Rogers power outage there is no way for me to make a payment or get a voucher not is working. Why can I do

Resolved! I thought I added US roaming as an add on but it isn't showing on my add on list?

I thought I added US roaming as an add on but it isn't showing on my add on list? How can I verify if I have this or not?

Resolved! Activating new phone

When I enter my cell number during activation it states "enter a valid Canadian number". I can't get past that. The number I have entered is my existing Public Mobile number. Any suggestions?

Resolved! Missing Extra Data Plan and weird Monthly Payment

I bought my first mobile plan on a special deal at the Holidays a 4gb data, unlimited text and talk at $25 paid every time at the end of month. and now yesterday at July 7th my mobile plan is missing 2 gb of data and my payment is every in the middle...

Drop in connectivity indoor

I've notice that the past month or so i've had a massive drop in reception on my phone while I'm at the office. I used to have some issues with connection where people said i would cut in and out but i would still receive calls and I would still be ...

Resolved! don't know the security question

I cannot make my payment because I dont remember the password to the selfserve account.In resetting my password, I dont know the security question. Maybe the agent who setting up my selfserve account, did not tell me. what can I do?

Resolved! Unable to connect to network

I have just activated my sim card, however, my phone is saying "network locked SIM card inserted", nor can I manually connect to the network. Help please!