Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when this saving starts. Is after 90 days of subscription or should be starts right way?
I have been a PM now for almost a year now and everything was good up til now, before website design and eversafe has been implemented I had nothing but issues loggin into my self serve account unable to make minor changes or just to look over the de...
Too many customers don’t realize that the community is not customer service. We need a link or tab for them to easily reach help.
Hi, I am trying to help my elderly father reactivate his SIM card, he was travelling abroad for the past 2 months. However, when I log into his account, eversafe wants to send a pass code to his phone number before I can access it. And there isn't an...
If I change my plan from my $35 dollar plan to a $39 do I lose all the extras to referrals and 1000 international minutes that I had from my old plan
Hello, looks like the website is completely changed, and I cannot simply unsubscribe/stop my plan.I sometimes don’t use my phone, and I stop payment for my account until the 3 month deadline is up.It said I was unsubscribed from the plan, but it char...
Hi I just purchased 3 G of data not realizing that is is only good for 30 days. Is this new? I thought once you purchased data it was good until it was used up?If this is the case and it does expire in 30 days, I would like a refund please, as I sti...
SIM lockedNeed a PUKPublic Mobile is all onlineI need a code to log onto Public MobileCouldn’t do it. So I created a new public mobile account. I still have access to my physical SIM card (not the container card it came in), and my email address. Co...
I paid for US roamimg with points and its day 3 with no connection
according to my plan I should be able receive and send international texts. This, however, doesn't seem to be the case. Can anybody help?
Currently I am unable to send text messages
My phone plan is activated but the esim didn’t activate I’m trying to get a hold of someone to help with the porting process
Can you still buy used phones from Public Mobile? I was just about to buy a couple and now with the change, I don't see that option anymore.
im looking at getting the $15 a month package and no where does it say unlimited text messages....it used to say but since the last update here with the app n website and all it no longer says unlimited texts....does it have unlimited texts?
@CS_AgentHaving trouble calling out with my new phone. I don't know if it's the phone with the issue because data, texting, and functionality works. When I call out it doesn't process the call most times or if it does it takes a long time and service...
Will my spouse have any issue porting an out of province number from Fido? He has an Alberta number that he kept when we moved from New Brunswick.
How clever!If you try to submit a ticket you will receive Error codeXXX. Just because there is no such a thing. No one will answer any way.
Recently deleted esim , trying to to activate it on a different phone. Please PM, if you are going to offer something like esim make it the way how supposed to be. With QR code. All the phones working with esim want QR code. Now I have plan with PM a...
I’ve just upgraded to 4G from 3G yesterday. APN for 3G Cellular data was ISB.MB.com and remained the same APN ISB. Should I change it to SB.MB.com?What’s the difference between cellular data and internet tethering? The APN for internet tethering rema...
I paid for the US talk/text/data and it hasn’t been applied. I need it for work now. This has happened the last couple of times. Please fix and add it to my plan. Thanks.
Hi there,I would like to start my new plan early. I have changed plans and am set to restart on June 15th, but would like to start it now. I have already paid. Please help
is signal usually poor compared to other service providers?
Who owns public mobile i am with rogers right now and I'm wondering if the service will be the same.
Just activated new account and ported fido phone number to PM , however after everything was done on the app , apple iphone showed ESIM activation failed , and im unable to reattempt as i need a qr code of some sort . No service on phone .NEED HELP A...
I’ve been trying to add a payment voucher and it keeps saying sorry we are unable to process at this time please try again later
So I just opened an account for my momAnd decided to charge my credit card and use my billing address, which the same for my personal public mobile account and now I am getting to the following message - “we’ve noticed you have an active public mobil...
Can someone email me back about why I cannot pay my bill
As the title says, is there an option to opt out of Eversafe? I just deleted a bit of a rant. Suffice it to say, I'd really rather not use it. Not looking for help... just is it possible to opt out.
I have a lot of dropped calls and often poor signal. In different locations. So much so that I'm considering moving to a different cell phone provider. Can this be resolved? Any suggestions?
