Resolved! New phone
Can you get a new phone on a plan with public mobile?
Forum Posts
Resolved! Help
Hi allI have a problem to login in to my account and I can’t check my activity ! How I can get the access code ? Thanks
Combat against spam. List of spammers.
First it was in person junk talk, then it's junk mail, then it's junk telegram, then it's junk telephone, then it's junk text or junk pager, then it's junk airtime on tv, then it's junk social media.. the list go on and on Today, I received one older...
Drop Call
Drop calls exactly after 7 minutes three times this month so far.
Resolved! In what increments is data usage recorded—bytes, kilobytes, megabytes?
Howdy, all. I've spent a few hours scouring the Community site and Googling and have failed to find an answer on my own. My question is just as it is in the subject line, but to expand a bit for context and clarity, here's my situation: I'm consideri...
Resolved! Expired account
On auto pay yet noticed that my status indicates Account status Expired
Faulty SIM card?
Hello,I activated a new account. The account is in order, my old Koodo account says that I have left. However, I have a "No SIM" message on the phone. When I put a different Public Mobile SIM into the phone it works. When I put, what suspect is the f...
Unable to recieve text messages after US Roaming Expires
Hoping someone can help as I've noticed this is a common issue. My roaming to the US expired today (I'm back in Canada now) but now I can't recieve any text messages. People are recieving what I send but I get nothing back. Any solutions to this prob...
Unable to log into account
I accidentally set up 2 phone numbers to one email and can now only access one phone number when i would like to access the other number so i can change it to the number i had with my previous provider. i have reset my password and stuff and still ca...
New phone, no service
I have bought a new phone. It is unlocked. It recognizes that it is Public Mobile Sim but it has no service. Network says Not Available, Phone not allowed. I have called Apple and they say is a carrier issued as there are no blocks on the phone. I ne...
I am just not able to call and text my friend who switched to public mobile with me this afternoon.
I am just not able to call and text my friend who switched to public mobile with me this afternoon, and I don't know why.
Resolved! Phone asking to sign in to public mobile
Hello, My phone all of a sudden is asking me to sign in to public mobile. 4G internet doesn't work but phone calls do. My phone hasn't been dropped or exposed to water or extreme heat. I tried removing my Sim card and reinserting but no luck there. I...
Very poor reception in North Waterloo (Ontario)
We are moving to north Waterloo and I found that we have very poor reception in our new house, north Waterloo, On (N2V 2R9). Is this a known dead spot? Anything to do about it?Thanks
problem on calling , receive and message
i already have the money on my acount but i can not use my service.i can not give a call,i can not also receive a call,no maasage,etc...Pin xxxxxxxxxphone number ; xxxxxxxxxxxxx information removed by computergeek541
US Roaming - Unlimited Talk (10-day)
Hi, I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show u...
Resolved! Can you pay account though bank
Resolved! Talk stopped working
My daughter's phone worked well for the past three months now does not work of any type of calls incoming or outgoIng. How do I fix it
Public Mobile vs Telus
Just switched over to Public Mobile from Telus due to high plan costs. I am surprised how quick and easy it was. Porting my previous number took less than 10 minutes, followed the start guide shown here and I was good to go. If anyone is debating on ...
Cant make calls
My plan has 100 mins talks, but i can't make calls since yesterday. My usage history doesnt show the talk usage but show only data and text usage.
Resolved! changed phones, having problems
So today I upgraded from a LG Nexus 4 to a Motorola Nexus 6. I used the same SIM card and never needed to modify it at all. The new phone shows Public Mobile up on top of the screen. The data works, the wi-fi works, I can make calls, but I cannot rec...
Resolved! SIM card at YVR
My friend is arriving at YVR and she would like to buy a SIM card there. Is there a store that sells Public Mobile SIM at the YVR?
Resolved! Referral
Hi,I got a text message from PM said that you will need a special code for referral starting from next week. So if my friend needs to do it(buy the sim card and join PM asap since she doesn't have a phone number now) this week can we still use the ph...
Resolved! Sorry, we’re unable to verify your email address.
When I go the this url and input my phone number (yes, it is valid), I get this error message: URL: https://selfserve.publicmobile.ca/self-registration/Error: "The phone number entered is invalid or you may have created your profile already. If you'v...
Resolved! No add-on available
I cannot change my add-on, I would like to add an us data add-on and there is no option to add.This is frustating.
Sim card locked from Public Mobile
I bought a phone for my wife and set her up on the Public Mobile network almost 5 or 6 months ago. The phone worked fine on the network and she's had no problems until today. Her phone says "Sim card locked" and she cannot use the phone to call or te...
Cannot get data working on Moto G
HiI've been with PM for a while and although my plan includes data I have never been able to get it working on my phone.I've looked at all the posts, tried to manually input the APN settings, but the one thing I'm stumped on, is:when I go to Settings...
Resolved! Cancelling SIM card order
I ordered SIM card one week ago and it hasn't arrived yet. I wasn't able to wait any longer and bought another mobility plan. Please help me with cancelling my order.
Resolved! $10 50 minute plan
I have a $10 50 minute plan. a) how do I know if the minutes are up... I can see history but there is no download so I can add up the lines. b) I read that you can early-renew the plan to get a fresh 50 mins... I just put anohter $10 on the account. ...
Resolved! Talk and text US roaming
Hi,I just added 10 day Talk & text for $15 on my plan today (no data)Do I need to activate anything on my phone itself/ or change any settings?or do I just use it as normal? Thank youSorry to duplicate a pos but most other posts were asking about dat...
Resolved! RBC Promo
Hi, I signed up yesterday and didn't realize there was a promo for RBC card holders to get $10 off your bill + some extra data so I didn't put in the promo code. Is there any way I can add it now?
