Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
In checking my payments I found this strange transaction, does anyone know what it means, and/or why it is appearing?
I changed sim card successfully and received email verification code and another email afterwards confirming sim was changed. But looks like sim was not provisioned correctly, and no working yet. Help me please.
Want to change my plan but can't access my account to do so. Also can't find a phone number for your customer support.
Hi;I got an unauthorized double charge to my credit card, all my attempts to reach Public Mobile support failed.Please advise who can I speak to to have this addressed.
Did the Rogers Communications outage effect Telus/PM?I ask because all day yesterday my data did not work in Toronto.
Yesterday I had an issue with the phone not able to connect to the Public Mobile system. That issue was resolved by buying a new phone. It seems not all cheap phones are created equal. My new (continuing) problem is the SIM number I am using is repor...
Good day, I was wondering if anyone can help me, please? My SIM Card was locked and cannot be accessed. required the PUK code number. Could someone guide me, please? I've already checked on my service term card and there was no PUK CodeEmail can be s...
I would like to gift my granddaughter some of my data as I do not use it all every month, is this possible? We are both with Public Mobile but when I signed up there were added bonuses that she did not get when she signed up. thank you
I GGGGGAVE A FRIEND A PHONE AND AND i ACTIVATED A SIM CARD AND VOUCHER A FEW DAYS AGO BUT DID NOT HAVE ENOUGH FUNDS SO HAD TO BUY ANOTHER VOUCHER BUT NOW I CAN'T FIND HIS ACCT . TO PUT ANOTHER $10.00 VOUCHER ALREADY PUT ON A $20.00 BUT NEED 425.00 BU...
Since Public Mobile is prepaid and I'm paying for plans in Canada ... If I'm going to Paris, does it matter if I'm not in airplane mode? Does it Roam?
Hello, I can't figure out how to contact someone for this so I'm asking for it here. I have so many things to check already, I'm not going to check voicemail on top of that. I've had so many people say they left me a message, but there's no e-mails, ...
I paid my bill but still no service
I had the 2016 fall promo 12GB-90day plan on LTEI ran out of data early.A mod renewed me early. I ran out of data early a second time, this time a different mod says there’s no way to restart a plan early but he could switch me from the 12/90 plan to...
If I haven't used up my data for my cycle, will the data disappear or reset once the new cycle begins?
I signed my daughter up using my code, we were supposed to receive $10 each and I think I should be receiving $1 off each month. Neither of us has received our rewards?
I just activated my friend’s SIM card for Public Mobile. She was with Koodo. We activated it at 7:17 pm. It’s now 9:46 pm, she still doesn’t have the line. I thought transfer would take up to 2 hours. Could someone help please?
I purchased add-on but chose the wrong one how can I cancel it? Could be refundable？ How long does it take?
The Rogers interrupted Thanks for Public Mobile for all day service so I can pick up family at airport lol
I can't send text messages and when people call me they can't hear me
Hello, I have question about my account. Actually my account has been locked out. I forgot my password and security questions and answer. I would like to reset everything! Thank you for your time.Best,Seongyeong
I know there has been a lot of talk/speculation about VoLTE coming to Koodo and PM, but I noticed something odd with PM voice calls and wondering if others are seeing it as well. The following threads discuss VoLTE coming to PM and even Koodo later...
I have been having issues since June 30th, when for some reason my "auto pay" account was suspended, even when manually "topping the account up" it just kept the money in the balance. Robot Sim, finally got it to work and the account was unsuspended,...
I ordered a phone on line - UPS says they delivered it - I didn't get it - now someone has my phone and - now what? who do I call ? this strip bot on here is of no help and no phone numbers or customer support... maybe I am out $200 - Can anyone s...
Yesterday it worked. Today, when trying to make or receive a call, I get the message "You have used up all your minutes....."This is wrong because my usage report shows only 17 of 100 minutes used, and only a small amount of my data (about 20%) These...
Hey folks,Webb here.So anyone want to share? Are your 3G or 2G phone calls and texts getting into the States?Would it not be interesting for your other PM user friends in the community to discover if my original tip from Koodo was correct or not?DW
Need Apn att straight talk
I checked my spam filters and I am still not getting the forgot password email.
Anyone else in Manitoba having a service issue. I am showing 1 bar on the Public Mobile service but no 3G or LTD or anything
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