Community

Resolved! US roaming

I have just added US roaming to my account. When I reach the US do I have to turn on roaming in my settings to receive texts if I am not on. Wifi

Resolved! Calls not going to voicemail when out of service area

I am currently in the US and do not have a roaming plan. I was told that I would still be able to receive SMS texts and calls - SMS texts do come in, but no voice calls. Also, the caller isn’t given the option to leave a voicemail. Is there any fix f...

Resolved! Over charging

I paid for the next month sub 39$ and then upgraded to the 90 day plan 2 days later and paid 132$  doesn't seem right. 

Resolved! Trying to re-activate account unsuccessful

I've been in limbo and past frustrated for days with no customer service help where this issue would of been taken care of in minutes. The system canceled my account yet I was able to get a new subscription, add funds and it keeps wanting to send ver...

Resolved! not recieving calls

@CS_Agent; can not receive calls, calls go straight to voicemail, and I changed to this service a month ago

Resolved! port to public mobile expired request

@CS_AgentHello,can you send a new request to my current provider to port my number to Public Mobile? The initial port request expired yesterday.

Resolved! Can't log in my account.

I am away from Canada for two months and want to cancel auto payment for two months. But I can't log in to my account. After logging in asked for Resume activation and if I hit the button, It keeps saying "(Error Code: XXX)"I have tried the whole day...

Resolved! eSim not working iphone11

New activation, the website said my phone was esim compatible so I didn’t order a physical SIM card. Now the activation says my phone isn’t esim compatible. How do I activate my phones esim so your app recognizes it or Just send me a physical SIM car...

Resolved! Locked out of my account

I tried to log in in my account.I was asked to do the new secure thing.I did. I entered my account and changed my phone number.Now I want to get in my account and can't. They send the verification code to my old number that I don't have access anymor...

Resolved! I couldn't receive any phone call

Hi There,I can make the phone call, but I couldn't receive any incoming calls since last month.  What should I do?

Resolved! Alaska

My USA data package did not work last week when I travelled to Alaska.  

Resolved! Incorrect add-on data usage: 3208% used -62.16 GB Data Left Please advise

Resolved! Using Saved Up Add Ons

I am out of Data for this month, I have saved up 2GB, 1GB, 500MB, and 200MB available in my add ons. Do they automatically go into my account? How do I add these? Also, can we add more than 1 at a time? 

Resolved! Add-on Data improvement - now rolls over to the next subscription

Anyone noticed the change from 30 day expiry for add-on data to "will roll over to your next subscription"?For some reason the available add-ons have been posted twice but I'm wondering if the new wording means that essentially the data expiry timeli...

Resolved! Never receive my SIM Card

Hi! I order a SIM card a month ago and I never receive it. I try writting a ticket to get help but everytime I try it says Error 404! I don't know what to do can anyone help?

Resolved! overstates usage of us roaming

@CS_Agent I paid for the $20 1GB of US roaming data. I landed in Boston and turned it on for about 20 seconds. Didn’t even use it for anything because there was wifi available. It wasn’t working well so I went to my public mobile account to make sure...

Resolved! Data

I just started with Public mobile 2 days ago.  I have 20 gb of data but it’s showing red ? And a minus 

Resolved! Cant access my account

I cant access my account. 

Resolved! Problem with new subscription

Need some helpI just switch my subscription to 40gb unlimited Canada-us plani have not left the house so my phone has been on my home wifi but now it is saying I have used up all my 40gb of data on one day.( just switched) Any help to get this figure...

Resolved! Overcharged

Won't let me get ticket csa

Resolved! Data Usage Dashboard bug?

Is anyone else seeing a bug in the Data Usage Dashboard? This bug is showing in both the App and on the My Account webpage so it's not a cache webpage problem.150GB plan but -566.57GB Left?!?  

Resolved! Payment problem

I'm trying to subscribe/pay and it keeps saying my "billing postal code" doesn't match my card even though I know it does. I'm using a Simplii MasterCard debit, I've tried several different browsers as well as my laptop and would get "payment failed"...