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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

MAINTENANCE

Public Mobile always doing maintenance?

Had this issue, and it's just so frustrating

I had to port over a num and when after all that, service was not working, after a bit of troubleshooting, was told to try on a different handset, which I did, and now, both Cells, Both with PM, have stopped working The handset I was told to try the ...

Resolved! Please Help Logging In

Hi, I have been trying to submit a ticket to public mobile and when it asks me that last step to verify my account before finally submitting the write up of my issue it does not accept any of the options. I can log in to my public mobile my account ...

Resolved! $35 plan with 2GB bonus data recurring promotion (more than 8 months)

Hello, I am planning on switching to PM. I saw the $35 plan with 2GB bonus data recurring promotion (bonus data recurring longer than 8 months which is the promotion I am seeing now). Is this promotion still active? I entered my email address to get ...

Resolved! Payment not received

Anyone receive an email stating payment didn’t get through but my credit card transaction shows it has

I cannot sign into bell.net

Help setting up online account

Is there a way to register an online account, without having to verify the phone number? I know this sounds odd, but I just activated a new phone for my 74 year old father in-law under my name today. He is very bad with phones so this is an emerge...

Nervous to switch to PM

So just wanted to say I was literally just looking at the step 3 in porting my number an putting in all the required information when suddenly nervousness hit hard an I just stood there What if it doesn't work, what will I do if something goes wrong ...

Resolved! Lunar New year bonus

Does the lunar new year bonus apply to current customers?

all data used within 1 week from renewal?

Hello, I renewed my plan a week ago, and had been very careful with data usage (often turn on airplane mode to not use cloud services). However this morning I received a message that I used all my data (12GB)!!!! this is shocking and disappointing. I...

Resolved! Account is made but phone number still needs to be transferred

I activated through Public Mobile with a sim card and requested the transfer of my phone number. The SMS request to transfer came through, I said "Yes". I changed the sim card to Public Mobile before the phone number got transferred. Now I have the P...

Resolved! trouble with new account

i just set up a new account and moved my number over but the meid number was wrong. I did receive a text stating that someone from your team would call but they did not??

stay with old reward program

Resolved! Unable to send or receive calls.

I am unable to send and receive calls. Incoming calls go straight to voicemail. Outgoing calls get a message "Call *611 for assistance". Dialling *611 just puts me through to my alternate number (successfully). Recently switched sim cards as the pr...

Resolved! Need to Add Device to Blacklist

Hi,My son lost his phone and we aren't able to locate it. I have the IMEI number and would like to get it added to the blacklist. How can this be done. I swapped out SIM cards so don't want to suspend service. Thanks

new points program

Autopay and other discounts gone???

Resolved! Locked out of account

I am trying to update payment info in our accounts, as we received a new credit card.My son's account is locked and when tried the forgot password option it says"Sorry, you've been locked out. Please contact Public Mobile for help." Thanks,

Points

Resolved! Not Receiving Public Mobile e-Mails

Does anyone know why I am not receiving e-mails from Public Mobile? My wife and I both have separate accounts and my wife receives occasional emails from Public Mobile, but I do not receive any. I have checked my Junk folder and they are not going ...

New public points

New phone not recognizing SIM card.

Because of the Blackberry cancellation on Jan. 4th., I bought a new phone on line last fall and now the new phone will not recognize the SIM card. It recognized a T-Mobile and Rogers SIM, My sim works in my brother's phone which is Public Mobile. The...

Bring back rate cards!

Please bring back rate cards that show all the rates on one page! So helpful when choosing a plan.Does anyone know who I need to talk to about getting rate cards again?

Resolved! Public mobile free gift Dec. 20, 2021

on Dec. 202021 I had a free gift offer of 2GB of data and 500 International free minutes. I replied Yes to it but reviewing my account it does not show that I received this offer and discussing this with my son it shows this on his account that he...

New Public Points

Resolved! First statement

How do I find my very first statement? There seems to he some discrepancy between my loyalty discount and what I assume the amount of time I’ve been with public mobile

Resolved! Lost sim and phone, no access to email to get security code. help please!

My uncle lost his phone (actually got stolen at the hospital). Got a new sim, but since his email requires 2 step, there's no way to get the security code to activate the new sim. I can access his public mobile account, just not his email for the ver...

Referral

Hi I'm going to go with public mobile how ever I don't know anyone who has public so if anyone wants to send me your referral code and I'll use it so we both get a disscount

Resolved! New iPhone did not have free sim

I need help. Order iPhone 8 and there was no SIM card in box as advertised. I need to speak with a agent

No service

I need to talk to a agent

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