Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been trying for so long and i don't know why it so hard to cancel self serve every time i try to go to my account it says hello and i don't get any option after that its really frustrating, pls help
Hello, I cannot log into my account to add payment (email address unknown) and I tried to create an account thinking maybe I didn't have one (your phone number is invalid).It has been less than 90 days since my service ended.Any help would be appreci...
Hi, I tried to change my plan today but the page kept showing error message Oh no!It looks like something went wrong, but don’t panic. I am not able to change my plan. Can anyone help me with this? My next payment date is 7/24 and I really would like...
can I block robo-telemarketer calls?
I registered the autopay, and it said it worked, but I have paid 14.95 for this mouth and in the webpage it said I need to pay 15 again for next mouth. My plan is 15 per mouth, so is this normal?
I am trying to get view my current plan & optionally change the plan.... but the site won't show me my current and won't offer any plans to change to?? Am I locked into the current plan forever until I terminate my PM account?Note: I have logged/out ...
Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process. thanks.
My plan just renewed. If I up my plan $25-35 and start it right away and not when it renews do I pay the full 35 now?
I ordered only one SIM card and paid for one.But I got two SIM cards. How should I do?
I have been on Auto Pay since I started with Public about two years ago with no problem. Payment was due today, July 22. I got my normal text reminder telling me ignore it if I am on Auto Pay so I did. Next I got a message saying I was suspended for ...
My sim had issue, it worked after restarting the phone or turning on/off the airplane mode, but after some time, it stopped working again, both call/sms were not working.I actually did online sim change, but the new card has same issue. I already tri...
I'm getting any network and have tried everything. What to do?
My current plan is the $15 plan with $4 rewards, therefore, I'm paying $11/month right now. I want to switch to the $25 plan (extra data), will my rewards follow through? Does this mean that I will pay $21/month after the plan upgrade? Thanks!
By phone, I entered my voucher today. It was confirmed. But it says that my plan expires tomorrow. How can that be resolved so that I don't have to make 2 payments?
Hi, I activated 300 minutes long distance international calls for 15$ but it doesn’t work, by pressing call to every number outside of Canada it says wrong number, although the number is correct with country code.please advice,thank you,
Tried to upgrade plan but was charged twice
My friend lost his phone and can't sign into nothing or except and text messages with codes and can't sign into the community to email the mods what's he got to he's got his new sim but can't activate it
One person I know left PM the other day, and it seems to have triggered 2 additional referrals to disappear as well who are all still with PM. So last month I had $5 off my bill, this month will be $2.First, where do I see which numbers/people are on...
I signed up to have auto payment. First one came off ok. This bill June 24th I got charged 3 times the $28.75. Please reimburse me. Babyqsue
Trying to port my public Mobile number to freedom but haven’t received a text
Hi all. I'm new to the Community as I've never had a problem with PM...now I do unfortunately. My data was used up so I put another $25 on using a voucher. Although it says I have $25 worth of data, I am unable to use it. I have a Galaxy 9. At the to...
Hi,I bought an AT&T unlocked phone (LG Velvet 5g). I tried to update to Android 11 & it says the phone is up to date.The AT&T support site says I need an AT&T SIM to connect to their network for the update to work. I'm in Winnipeg, I have no way to g...
I'm moving to London, ON from Toronto, ON and I noticed when I make calls in London I get a voice message saying that long distance charges may apply. I'm not sure why that happens since my plan covers Canada-Wide talk. Can anyone help me out here?
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