Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Public Mobile support,I bought two SIM cards which I wanted to activate in CA for me and my wife. Our credit cards are from Europe and can not be used for activation. Can I please give you via PM the SIM card nbrs and Email for you to activate ...
Hello, Just got a PM phone for my cousin who has struggled in the past with calling 900 numbers and getting charged obscene amounts for it (he was with Telus at the time). Does PM allow calls like this to go through? If so, is there a way to get th...
I have this plan for a long-distance use only since I have another service to use for the other needs. It doesn't go through when I tried to call. Would you late my calls connected or do I have to cancel my plan with you guy? I don't know what to do ...
So I ran out of data on my phone today with 5 days remaining on this cycle. I bought more data ($80.00) it came off my card but its still saying data exceeded. What can I do?
I added credit to my mobile however, my service is suspended and I have the credit to cover the monthly charges
Got new phone, want to keep current sim card and phone number, can I simply put sim card in new phone and activate? How to do this?
I have two cellphones and can only get one reactivated after credit card problem.
Hi, my mom is coming to Canada so I would like to get a plan for her for the 15 days that she will be here. I have a public mobile SIM card that I got for people who visit me. If I just buy a new plan, does this get activated right away? Thank you!!!...
I have a $15 100 min/250MB plan which uses 3G apparently. Can I add and use the US Roaming add-ons to this plan? My phone is a Samsung Galaxy A71 which supports GSM/HSPA/LTE and 2G/3G/4G but is not supported by AT&T for data (already tried using thei...
cant access my account it tells me invalid email or password ....
I just inserted my new sim card, opened an account and activated my card. When I try to use my phone I get a message "not registered on network". What is wrong?
Good day,I have a son (6 years old) who was recently diagnosed with Type 1 Diabetes. He uses a continuous glucose monitor to track his blood glucose levels. In order to do so, he must have a phone that is connected to the internet. I am looking for a...
I changed my plan today and was charged for the old plan $40 and then $45 for the new plan. For a total of $90. I was not credited $40 for the old plan which had not yet started
I cannot log in even I reset my password like hundred times already… it says email or password is invalid…i want to access my account because i want to change my plan and get my account detail
My current plan cycle started on May 13th but my data limit didn't reset. It still tells me that I used 990MB of my data which is not true so now I don't have data until June 12th. Can you advise what seems to be the problem?Thanks
Last Month I got Iphone Se so far so good , But when i make calls other people say cant her me because of too muchStatic , How do i correct the situation of did I make mistake of getting phone from Public Mobile ?Going to Telus shop in my area is of ...
I manage 4 different public mobile accounts using Gmail alias accounts for my immediate family members and 1 friend... I have been doing this successfully for years and login in is no issue with all my accounts assuming I remember the password. I mu...
I activated my new SIM card, my phone is unlocked, but it won’t connect to the network. Why is this?
Tried password rest many times but still not be able to login.
Hi,I will visit Calgary soon. Just wonder if my phone still can be making calls and using data in Calgary since the plan mentions Canada wide, or buy add ons to use outside Ontario? Thank you.
I've been using Public Mobile since 2015 and now all of a sudden no one can call me. I have not recently changed my phone, my location or anything else - the only thing I did was text YES to a promo which upgraded my plan to $40/month with added data...
Do I still have the $3 loyalty and $2 auto pay rewards if I upgrade my current plan to $40 20gb 4G?
Not directly a Public Mobile conversation
Hello. I lost my phone a couple of days back and am in the process of getting a new sim card but I want to keep my old phone number. Can you please explain how I go about this?
I ordered a SIM card on may 1, still haven't received it after 12 business days. Can someone please tell me when it will arrive?
I've been using the $15/month 3G plan for two years. I thought i'd switch to the $40/month 4G plan to see how it runs, and the internet is about 10 times slower. If I run speedtest I only get 2mbps download. For those using 4G, what kind of download ...
Does public mobile have an option for debit card payment?
When I attemt to place a call,or my husband attempts to call me from his phone....a voice recording says my account plan does not include a US roaming add on.I do not have any add ons and do not want any.So why is this happening?This is my fist prob...
