@Bobepiphone
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link:
https://urlshortner.tiia.ai/Oyn1L6 **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there. If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)
