[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Re: NEVER GOT THE SIM CARD
Don't you need someone from public to do sim swap, i.e. you can't get a generic sim from a store or amazon?Or does the app handle all that even if you plug in a brand new blank sim?
Sim card is not coming and my plan has been changed to 20GB to 10GB. Who do I contact?
I want to cancel and just get my money back. Who do I contact?
Transferring bonus data and long distance minutes
Can I transfer my bonus data and Long distance minutes to my wife's account ?
Resolved! US CANADA $65
Will there be any promotion for this plan before Xmas ? Please explain, right now if you pay up front for 3 months = $180. What happens after the 3 months?
Double charged in November
Hi, I was double charged in November. I wasn’t aware, my bank charged me interest. Can someone look into it, help me out please!thank you!
Resolved! My number has been silently changed
I recently transferred my number from Fido to PM, ordered new SIM, and it worked well at the beginning. Surprisingly my original 416 number disappeared and now I see completely random 647-xxx-xxxx number on my profile.Please help.
been overcharged
upgraded to a better plan but been overcharged
Cannot call home
I bought a 15 day talk/text to use while in NY. I am here from Nova Scotia and I cannot call home. I have the receipt for my payment. What do I do now?
phone number
I dont choose phone number yet. . They saidyour phone is active and ask for pressing 'confirm full acess", they texted the phone number which i dont know it to put 6 digit code. what is this ?.
eSIM download not working
Hi all,Just switched to Public Mobile from Rogers today and ported my phone number over. Got through most of the steps when signing up with Public Mobile but got stuck as it was unable to download the eSIM. The app said my phone was eSIM compatible. ...
NEVER GOT THE SIM CARD
Useless service by the agents. I paid to have a sim card mailed to me, and it said to contact cs agent if its been more than ten days. The message I received was how they can't help with activation until I get my sim card. My question isn't about act...
Resolved! New Phone number Activation
My wife has a Public mobile subscription and gave me a folder with a SIM card. I installed this Public Mobile SIM card into my new Iphone14. I do not have any prior cell phone or service provider.I installed the Public Mobile App to activate my Pub...
phone number
this is first time that I got the phone number in canada. My family has last digit 4834. Is it possible to get the 4834 as my last digit number and cannot find the richmond hill location. D o i need to choose toronto area , so start with 416 instead ...
CS_AGENT HELP PORTING NUMBER
HELP PORT MY NUMBERThis is so frustrating. Your service is broken.
US talk/text add on
Texting is working fine when I have been in the US twice since I put the fifteen day add on. First time tried calling canada did not work. Assume the add on is to call US numbers from the US. Tried calling Two different US numbers while in the US t...
Black friday deals
Changed my subscription from $39/20G 4g to $34/40G 5g but didn't work. Charged for the $34 plan and now says I owe money for the $39 dollar plan. Account suspended. What do I do now?
bonus for Christmis special
I use to get a special bonus of internet and 500 international calls every year during December But this year I did not receive any noticeThanks
Resolved! Transferring my number
Hi, I've recently signed up for public mobile. I've made an account, subscribed to a plan and ordered a SIM. I have put my new public mobile SIM in my phone and completed the account setup. I've requested for my old number to be ported from public mo...
Resolved! Can I still receive calls from the U.S. after I run out of Talk minutes?
Can I still receive calls from the U.S. after I run out of Talk minutes?
Resolved! Is public mobile having their christmas gift this year. extra data and 500 mins to the US?
I have been with public mobile for years, and am wondering if the Christmas gift of extra data and 500 mins to the US will be continued this year? Will I get a text about it? Thanks for responding.
Resolved! Unable to make 3 way calls
I can make the call to next party but when trying to merge both calls I can only hear 1 person. @CS_Agent
Need to cancel subscription
Hi all, I need to cancel my subscription as I have not been able to activate it due to an issue with not receiving the OTP code to my phone to "confirm for full access." I've browsed the forums and tried the workarounds suggested by other people but ...
Resolved! 8B1 error
I have Canada Wide free unlimited CALLS in my plan.1) Yet, I can not call 811 and 911. Getting 8B1 error or simply does not ring. Buts my life in danger. Serious legal issue.2) Can not call local within my province. eg: both private and AH, ministrie...
Resolved! Account transfer to Bell but payment took on credit card
I transferred to Bell on 11/26 and a payment was taken on my credit card on 11/25. How can I be reimbursed for the overpayment? Thanks for your help!
Resolved! Phone number is not eligible for port.
I am currently a customer of Public Mobile, and I am trying to Port my Public Mobile Number to Rogers.When Rogers sent a port request to Public Mobile on November 22, Public Mobile responded to me with " welcome to join Public Mobile" and not allow ...
Resolved! Number has changed
I have 4 lines. I've been with PM for 2 months. All of a sudden PM is saying 2 of my llines are unable to port the original numbers and have changed the numbers. I can't get a hold of them to rectify. Help.
Resolved! Sim activation and porting
Hello my phone is no esim compatible so now figured out that I require physical sim .which I finally got from Amazon. Now what. How do I go about setting it up
Resolved! US-Can Plans
How do I know if my phone is compatible in the USA for Volte? Is there a list I can check or by the IMEI number?
Resolved! MyHotSpot
When I try to turn on MyHotSpot I get "Contact PublicMobile". However not sure to whom I should contact.
