Community

my account has been hacked

I need my account to be frozen.  My phone was hacked and my bank account too

Badge

Hi, what is a badge exactly?  Is it the same as a Point?

eSIM Account

Hello! So Im helping my mother setup her account and it turns out her phone is not compatible with eSIM and it was signed up for eSIM. Ive purchased a physical sim card however I cannot continue to activate account as it appears to only let me do the...

Continue Registration

I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to mo...

No intenet

I have no internet connection, I can only receive calls I need help urgently.

Change from eSIM to SIM

Hi - I'm new to PM and have purchased a plan. When I bought the plan, I selected eSIM because I thought my phone was compatible (iPhone 13 mini)... but apparently it is not compatible and I need a physical SIM card. How do I go about requesting a phy...

CS_Agent

I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time

[Resolved] Telus Outage - areas of Chateauguay, Quebec

Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages 

Outage on Montreal’s South Shore

Can’t get data to work on parts of Montreal’s Soutn Shore. Worked when I was in Montreal. As soon as I left it cut out and my Spotify app lost connection. Can confirm it’s an outage. Co worker who uses Koodo can’t access data as well. Calls and SMS w...

Can't even log in!

My old number was a landline (long story) and for some reason that can't be transferred over to a cellphone, I guess - but the problem is, texts, even confirmation login texts, aren't coming through to me. So I can't even log in because the confirmat...

5g network giving really bad speed

Hi. So i was on 3g plan which i switched to 5g plan which was started yesterday. I checked 5g map and I’m almost in the center of 5g network in Edmonton. So i decided to check the speed today, how much im  getting. Apparently it shows 2 mbps download...

I'm traveling in the USA, I purchased a plan but I can't send or receive calls

Port Not Completed

Hello - on sept 9 I requested that my daughter's account be transferred from Bell to Public Mobile however apparently the port was not completed and I'm still getting billed by Bell. Bell confirmed that no one responded to the text message to accept ...

No service

Hello I just loose service for my two line since almost one hour...I'm in Montréal Québec .Both line are active and everything is okNo network any help plzzz Reset phone tried everything's I suspect that the problem come from provider ..

inaccurate billing

Received Notice in account that my subscription expired and asked to renew and pay. I checked my credit card payment record , all payments made on time and up to date including October 2023 .

how about my ticket 330434-733?

Re: On 5G plan but only on LTE (with test results )

@Thinker There's 2 reasons why you get faster than 3Mbps on the 3G network, one of which I explained above. Max speeds (in the context of advertised speeds) do not coincide with max speeds on each network. Each network is capable of higher than adver...

Incurring Long distance charges from land lines

My cell phone is incurring, long-distance charges or blocking all local landline calls from or to my number. I have reached out and put in a ticket a month ago with no response. ANY SUGGESTIONS?

Cannot text or call from one public mobile to another --

Greetings,I noted from very early (three years ago) on that I cannot text from one Public Mobile number to another (A to B).  The other subscriber can text me (B to A).  If I try to call the other number it also does not work and goes to VM (A to B),...

Subscription plans

How can I change my subscription to the 60 gig for 55 dollars deal. It won’t seem to let me because I already have an account with them 

International calls / messaging when in another country

I am going to the UK for 3 days and would like to use my cell at the hotel I am staying at utilising their WIFI.  Can I use my free international calls from the UK and or use the messaging at this hotel.

How come I can't put money on my phone

If I new this was problem with this service I wouldn't have signed up for it. I need my phone back and right now I can't do that. I log in and it says forbidden ai. 

Adding a phone

How do I add my phone to my account that currently is only for my sons phone?