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LeftRight · 12-13-2023

Hi guysI know this is only online support, but there has got to be a way to escalate a complaint if we are having one with one of the agents here. How do we move up the escalation to somebody higher? Thanks

LeftRight · 11-10-2023

I am dealing with a support and before I fully decide to port over to Freedom, I would like to still give PM support a chance to see if they can unlock my account.Long story short, I forgot my password. I tried to reset it but it says user locked out...

LeftRight · 11-25-2023

if you ever recover your account make sure to never forget the password or eversafe will make you go bonkers. It will tell you if you had been locked out, to wait an hour, and yet after an hour if you were able to reset your password, it will still s...

LeftRight · 11-11-2023

The case has now been transferred to the manager since the rep was unable to help

LeftRight · 11-10-2023

I did but he is unable to help. He insists that the account is not locked in the system but I sent him screenshots showing the locked out status. Again, I have used different browsers, different devices, cleared caches, even installed the PM app, sti...

LeftRight · 11-10-2023

Funny part is I cannot even create a ticket because it requires me to login to my account which is exactly the problem I am having. If a rep is unable to help me here, can that be escalated?

LeftRight · 11-10-2023

I have done that so many times and to several devices I have not used for signing in. I rarely ever change my password and I do not usually login, maybe why I cannot seem to remember the password I used. This was where it all started. But this eversa...

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Filing complaint against one of the customer agents

Account is still locked out, even after 24 hours of waiting

Re: How do I get a live agent to cancel my esim from my stolen phone and port # to new phone/esim

Re: Account is still locked out, even after 24 hours of waiting

Re: Account is still locked out, even after 24 hours of waiting

Re: Account is still locked out, even after 24 hours of waiting

Re: Account is still locked out, even after 24 hours of waiting