Filing complaint against one of the customer agents

[LeftRight]

Hi guys

I know this is only online support, but there has got to be a way to escalate a complaint if we are having one with one of the agents here. How do we move up the escalation to somebody higher? Thanks

[Handy1]

@LeftRight  We are just customers like you here trying to help . Maybe submit another ticket and hope you  get another agent and hopefully they can better help 

[Chalupa_Batman · Accepted solution]

That's a great question. I don't think that's something anyone has seen on these forums before. But you can send a private message to a CS Agent and ask that a supervisor reach out to you by phone as you have concerns about something an agent did or didn't do.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Would you mind if you shared it with us? Not that I'm trying to pry but maybe there is something we as a community of customers can help with or guide you with.