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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

unused subscription reactivation

I have been with Public Mobile for over 3 years now and my subscription was suspended because I didnt have 6 dollars in my account. when I finally got my subscription reactivated, I did not have a device it would work in. so that month is over and no...

Need help

Hello I can no longer use my phone due to someone scaming and took my Sim. What do I do I have changed all my passwords. Should I get a new Sim card ?

Resolved! Why can't PM have a live chat where we wait in a queue like other providers?

Sending a private message or opening a ticket and twiddling your thumbs waiting for an answer, not knowing if it'll be in a few minutes, few hours, or few days is extremely frustrating when you have a pertinent issue going on like inability to activa...

New phone plan with a new SIM card

I ordered a new phone plan with a new SIM card. I have got the number, yet the phone doesn’t work.

Change of subscription failure.

A few days ago I changed my subscription to a Black Friday special, $40 for 40gb of 5G.My cycle was due to switch over today but it has not done so. Customer chat is not working.

Hotspot tethering not working

My wife and I both have CAN-US 60 GB plans and this morning we both suddenly are unable to access the internet on our 2 laptops and tablet using any of our 3 Samsung phones tethering or hotspot settings. While the laptops and tablet can connect to th...

Missed the Transfer Text Message

Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been ...

Hotspot and Data is not working

I am a new customer, just moved to public a week ago. The internet was good but Today I woke up and my hotspot (Data Sharing) is has no internet while I am only 8GB/40GB. I tried to restart the phone connect and reconnect the sim...etcnothing happene...

Activation and subscribing

I received my sim card. When I am transfering my plan its said activation did not complete and I am stuck, I need to contact Customer support. I need help. please contact me asap so I can use my plan

phone service

I get 3 beeps at 1:50 minutes into the call and then at 2:50 minutes the call disconnects.

Resolved! US calls

I purchased an add on for the US and am unable to make calls. Each time I try I receive a message: “call failed”

Resolved! Prepayment

When I prepaid my monthly subscription amount for public mobility the receipt shows payment to Koodo ??? anyone know the reason for this thanks

Resolved! Cancelation of subscription

Hello, i have canceled subscription but public mobile charged me whole amount and i was traveling internationally so i wanted to cancel it for few months

Calls being dropped

I make a phone call and after about 2 minutes I hear 3 beeps..30 seconds later my phone drops the call..any suggestions

I cant get into my account

The email attached to my account I can no longer use. I have been trying to get my email changed and get my account working for a very long time and I am ready to just abandon Public Mobile and start with a new company. I have had the hardest time to...

Internet in and out

having it come and go

Switch over to another plan

Hello all, Given the recent circumstances, I wanna switch to another company such as Eastlink . Does anyone know how to go about that?

US Canada plan

I'm in the Us and have texting but can't make calls. Not connecting

Emergency call only

I was traveling outside of Canada and after I came back into the country, the phone does not work. It says emergency call only. It was working perfectly before my travel. Please help.

50gb for 40$

i just was sent for 50 gb for 40$ on public mobile.i have 2 phones and would like to use the offer on the one that didnt recieve the email. it wasnt a text but an email .2nd question- i still receive rewards for referring friends and anniversary date...

Refund of recent purchase of a monthly subscription and physical sim card.

I have recently purchased a new line with a monthly subscription and physical sim card however I have decided I no longer want to use Public Mobile. I have yet to activate the sim card and plan and have only payed for the first month with the price o...

I have been charged twice

I submitted a ticket a few days ago and have not been contacted yet. What should I do?

Unable to activate subscription

Hello,It's been a week since I paid for my Public Mobile plan and I continue getting the same error message both via app and desktop - Step 6 "Subscription not activated".Please advise re: next steps @CS_Agent Thank you.

2 step verification

Help!! Since my phone got thrown in a lake I don't have access to my email and the 2 step verification is using my old cell number instead of my new one, so I can't reset either,I had to make a new community account, just to get answers! Please help

Forgot to enter referral code

I forgot to enter my friends referral code after I already activated my account. Can this still be retroactively done ?

Resolved! Esim

Does anyone know how I can transfer my physical SIM card from my iPhone SE 2020 to my my new iPhone 14 I tried watching it on you tube but my mind can’t catch what they are saying

Resolved! no service

Please help.. I have no service since this morning. This is the first time this is happening since joining Public Mobile a few years ago. I've tried turning off my phone and turning it back on but that doesn't work. It only works on wifi but no servi...

Received SIM card in mail, put in phone, resume activation and get error "Something went wrong."

After subscribing during Black Friday (for which I was charged and rec'd a confirmation email), I just now received the SIM card in the mail.I put it into the phone, download the Public Mobile app, log into the account I created, and it takes me dire...

number not active

Why would my number be inactive if everything is paid and up to date.

Payment

How do I change my payment method?

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