Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey,I ported my number to Kodoo and then tried to cancel my subscription with Public Mobile but I can't access my account anymore...is that normal? Are we done already? Thanks!
I am paying for unlimited Canada Talk and 30G data. I'm near the beginning of a new billing cycle and my payment history shows the last payment was successful. Now I cannot receive or make calls because the operator says I used all my minutes and to ...
I currently have: 2 GB Holiday Data One time 2 GB data add on 300 minutes International long distance 500 minutes Holiday International One time 500 International LD add on.
I have the Canada US plan. My phone wasn’t working in the US so I tirned on “Data Roaming.” Is this what I am suppose to do? It now works. I want to make sure I’m not going to get charged extra.
- please send a step-by-step instructions- what is the downtime when porting existing phone number over- is there a phone number I can call in case of problems???
Returning after international travel and my data is not working.
I subscribed to public mobile to use while I was out of the country and it never worked the whole time I was away. I was also given a promo code and it said it was applied but the $10 was never actually removed from the charge. I would like my money ...
duplicate thread
Pm assigned a wrong number to me. The number belongs to someone else and is already active on Rogers. I cannot access my pm account because i don't receive the text to verify my account. How can i get my money back without having access to my account...
I recently tried to login to my account and it is acting like my account does not exist, the error message is shown in the picture below. I am still able to make and receive text messages, calls and use data. I have messaged CS_Agent, but i am awaiti...
My plan, which I've had for many yrs, almost doubled in May 2024. It had prev. been going down with loyalty discounts. Absolutely no changes were made (it was on autopay). An increase of almost 100% seems unreasonable.
I wanted to change to the $35 plan with 60 GB but it’s not an option. Can you help?
I will travel to Paris. Can I use my phone there
How quickly can i get my puk number
Hello,I am in the process of porting my number. I got the sms from Telus to authorize the port which I replied yes too. it now shows that I am connected to the public mobile network but I can’t sent message or call or use data. When I check my settin...
Hello all, I'm unable to see any profile information when I log in, it's treats me like I don't exists and the only info there are plans I can sign up for.I'm still paying monthly so I obviously have an account...why can't I access my profile?Thx
Trying to pay but none of my credit cards will be accepted. Have tried signing up in the app and online.
I had 1000 minutes in add ons, and 7gb data. They are from back when they lasted till you use them up. I barely use either so they should have lasted forever. I went to check today and I've got 2.5 gb left and 200 minutes. Makes absolutely no sense...
duplicate thread
subscription not activated
I am at Richmond Hill Ontario. The whole month , I can only received 3G signal in my work place. All of my coworker that have Telus network is the same. Call customer service and try everything and still like this. Getting sick and tired on their net...
I am trying to transfer my number to public kobile but its getting failed
I sent my referral code to my husband for his activation, which he used. When we activated his subscription it showed my referral code before making the payment.I have not come across any referral points in my rewards section in the app and he has no...
I am travelling to the uk and purchased an eSIM from airalo. I downloaded it and installed it and seemed good. Then 30 min later it said it could not be activated. No number shows. I am still in Vancouver. Is that the problem? I am not on a UK...
I moved to public mobile because of the recent promo plan: $29 CAN-US-MEX plan with 100 international minutes. However in my account subscription description it does not mention anything about international minutes.
For the second day I've been trying to get my subscription for my phone and make my payment with my new debit card number and I'm told to try again meanwhile I have no phone also I have enough funds in my bank account and yet you suspended my phone a...
Set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell
