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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancelling SIM Card order

I am new to Public Mobile. I was activating my subscription and I ordered SIM card although I already have one from my previous provider. Can I cancel that SIM card order and transfer this number to my plan @CS_Agent?

Phone says emergency calls only

So i have a samsung s22 ultra ove had it since it came out n using public mobile the last few weeks it seems to be bouncing in and out of service mostly put of service saying emergency calls only , i just bought a brand new samsung s25ultra and I put...

How can I cancel an activation request?

In order to complete a "Transfer of Responsibility" request with Rogers, they are saying I need to cancel my request to activate my phone number through Public Mobile. I'm finding the "online-only" customer service to be entirely inadequate for this ...

SIM card

I have eSIM on my old phone and now I got and put a physical SIM card into my new phone.the new phone physical sim didn’t work, do I have to delete the eSIM from my old phone first?

Ported number but can't get incoming calls

Hi all, I ported my number from Fido to Public Mobile 2 days ago. I received a text from Fido asking me to confirm the port, and I replied yes immediately, then took out the fido sim and started my phone with just the Public Mobile e-sim. Now I can m...

Internet speed

Why immediately when I changed my plan did my 5G internet speed slow down drastically???? Previous plan was 5G and I had zero issues with speed. New plan is still 5G but is very slow and very frustrating.

Resolved! purchase ad on - more data

Hi , Three days before my allotted data was to run out , I purchased 3 more GB thru the rewards catalogue . as per info, I waited a day to see the purchase show up in my account overview . Sure enough , in the following 24 hrs it showed up as usable...

Payment

Payment I have just paid twice with my visa debit card but my account has not been reactivated

Puk code

How to get my puk code?

Subscription not activated

Please help, I paid for service, but I get the "subscription not activated " after I choose a phone number.

Puk code

I thought it was asking for my pin for the phone not the sim entered the wrong pin 3 or 4 times now have a puk lock how to get the puk code?

No text messages

Cannot get text messages or phone. Ported from virgin 12 hours ago. Says put in phone number in settings , but does not save. Help please

Downgrade for changing plan

My current plan is $30 CA-US 20GB plan. I want to switch to $29 CA-US-MEX 20GB plan. The only option that I can downgrade is $29 30GB CA plan. Will I see the $29 CA-US-MEX plan after I switch to the $29 CA plan?

Call log

Can we check in app call history like missed calls incoming or outgoing calls.

Subscription did not activate

Paid the bill for new subscription but something went wrong with activation at very end of process…now left not getting any help?!

Transferring A Landline

I am trying to transfer a landline to Public Mobile. I could not receive a confirmation identity text to a landline. I did receive an email for eversafe and wondering if this step would now be complete. Thank you for any insight anyone can provide.

Resolved! switch my phone numbers between old and new Sims

Last night, my son urgently needed to use a mobile phone, but there was no SIM card available at that moment. So I gave him my PM SIM card to use and applied for a new phone number for him. Today, when I bought a new PM SIM card, I found that I could...

activation not going through

I wonder why the same problem keep happening year and year still isn't fixed.

Email reset

I can’t remember my email under which I registered my account.

Unable to Make or Receive Calls

@CS_Agent I've been with PM for many years with no issues. Recently I notice that I cannot make or receive calls, but texting works, data is also fine.I read that my phone could be affected by a recent system change?My phone is Xiaomi Redmi Note 12

Plans working outside Canada US Mexico

Hi there,I’m travelling to Taiwan and once here I realized I can not get text messages or make / receive phone calls from my number and to pay for . While in Canada the service worked great but outside of Canada like in Taiwan it doesn’t work at all...

error

Message: "An existing EverSafe ID already exists with this phone number" Unable to delete the previous EverSafe ID --problem old email address.Unable to add phone number to the newly created EverSafe ID with a different email address because of the "...

Monthly Statements

I’m trying to get monthly statements from public mobile. I’ve submitted several tickets with no responses.

subscription / sim update

My problem is unique and you may never have heard of it. I wanted to move my sim card form Google Pixel 7 Pro to my iPhone. Unfortunately, the sim tray broke inside the Pixel phone and I am unable to get it out. I am wondering if I could get a new si...

Porting issue Subscription not activated

Tried activating with Public but got a porting issue, I put it in a support ticket but not sure what else to do. Thanks!

Resolved! For a friend: phone with service fried, account on hold

As some may remember, I posted a few days ago about my friend (for real, it ain't me!)I was able, as it was the thing we chose to do, to end the automatic payment from my friend's account after I could use the only way possible to complete the 2FA (v...

Can't make and receive calls

I'm unable to make and receive calls but can receive text messages.

Resolved! Transferring from corporate account

How does the process work for transferring a phone number from a corporate account. What steps should I take and what information do I need to start the process

Subscription not activated

I'm trying to activate a new subscription via app (esim) and was getting stuck at step 6. Submitted a ticket yesterday and was told to get a physical SIM card and provided them with the SIM card number. Tried again, no luck and no responses from sup...

Data not working in Mexico

I recently ported my phone from another carrier in Canada then took a vacation to Mexico where my mobile data is not working. Does anybody have any solutions?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Cancelling SIM Card order

Phone says emergency calls only

How can I cancel an activation request?

SIM card

Ported number but can't get incoming calls

Internet speed

Resolved! purchase ad on - more data

Payment

Puk code

Subscription not activated

Puk code

No text messages

Downgrade for changing plan

Call log

Subscription did not activate

Transferring A Landline

Resolved! switch my phone numbers between old and new Sims

activation not going through

Email reset

Unable to Make or Receive Calls

Plans working outside Canada US Mexico

error

Monthly Statements

subscription / sim update

Porting issue Subscription not activated

Resolved! For a friend: phone with service fried, account on hold

Can't make and receive calls

Resolved! Transferring from corporate account

Subscription not activated

Data not working in Mexico

Subscription Expired

Puk code

5G

Travelling to US with Canada US Plan but had no Da...

New phone