No family plan - a mistake was made

[StephenJKerr]

In setting up account(s) I failed to recognize that all accounts are individual, so I set up my first account associated to all of my information, but ported one of my children's numbers over. I have since corrected my account to only my number, but I am now having issue porting that number to her account. Please help me correct my ignorant mistake

[Meow]

Kind of tricky situation...

So you ported kid's number to newly opened PM account, correct? In that case kid's account is closed wherever it was.

Somehow you assigned YOUR number to that new account, correct? Then kid's account is gone.
If you want to move PM account to somewhere else your PM account will be immediately closed.
Each PM account is independent. But if you have opened TWO PM accounts and both numbers are at PM but at 'different accounts' Maybe, just maybe agent could swap numbers.

Open a ticket and try to explain agent what do you want to do with your numbers...

[BKNS27]

@StephenJKerr 

If you ported your kid’s number to your account. Their number will override your number. So a CS_Agent will fix it for you before you loss your number.

BTW, we are all members like you on this Community Forum so we can’t fix it for you.

[TheSterlinger]

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hairbag1]

@StephenJKerr 

trouble is...you can't transfer numbers between Public Mobile accounts. See if Customer Support can help. Click the orange bubble on lower right side of page to start the process.

[hTideGnow]

hi @StephenJKerr 

yes, some made the same mistake but no worries, PM support can fix it

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage