Refund

[Joo66]

I want to get refund what I paid.

its hard to communicate with your customer service 

[Meow]

WHY do you want refund?
- If it is because you overpaid (paid twice)? If that is it, leave funds for the next renewal.
- If it is because you do not like this service anymore? In that case you will NOT get refund as this is pre-paid service - use it or lose it.

- Any other reason, say it here and we will go from there to figure out what is the best approach to potential refund.

[slusagm]

are you new customer with activation problem? or you loaded too much funds? or you left PM and they still charging you? tell us more

[hTideGnow]

hi @Joo66 

PM is a prepaid carrier and usually do not provide refund.  What was the problem?

but if you need to go ahead and ask, submit a ticket.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage