Overcharged

[joykiza]

how do I get a refund when I have been charged twice on two cards when renewing my subscription. I tried on of my card it didn’t work so it led me trying a different not to find out they charged me on both two different amounts $46.61 and $39.71. I was only trying to purchase my usual subscription for 39.71$ i don’t know why they charged me the $46.61 so ridiculous 

[CSA_PM]

Thank you for the escalation! The customer was in contact with an agent and the issue was resolved.

[joykiza]

Like I said I already requested a million tickets since morning and it seems like this company suddenly doesn’t have anyone to respond to my ticket, AND IF I DONT GET MY MONEY BACK IM HAVING THE BANK REVERSE IT AND DELETE YOUR APP AND LEAVE THIS COMPANY HOW RIDICULOUS 

[hTideGnow]

hi @joykiza 

don't try to ask the bank to reverse the transaction, it will mess up the account

please open ticket with PM and they will confirm and process your request

[joykiza]

It shows 0 available funds!!!!!!!!!!!!!!!!!!!! how come I don’t see anything but I called my bank and they told me they removed the money already 

[joykiza]

I sent the ticket, and it doesn’t show as credit and I don’t freakin want credit I want my money 

[joykiza]

It doesn’t show as credit and MIND YOU I was charged 46.61$ when my subscription was 39.71$ only I want my refund I already sent a ticket and have not heard anything 

[BKNS27]

@joykiza 

Please note that any charges over your monthly payment will remain as credit to apply to your next month payment.

If you still want a refund then contact a CS_Agent by submitting a ticket by clicking on the Chat icon then type in Submit a Ticket then Contact. Refunds will take 3-4 weeks to process so leave it as credit. Login to your account and under Payment it will show as available funds.

[hTideGnow]

hi @joykiza 

when did you put in the request to refund? like most business, refund could be 2 to 3 weeks

[joykiza]

How long does it take to just give someone their money after being overcharged twice for my subscription like this is ridiculous 

[hTideGnow]

hi @joykiza 

first check if the overpaid is showing up on the account as a credit.  If you see the money showing in Available Funds, then it is a credit and you can leave it there for next renewal

but if you don't see it, or you still want to check with support agent on  possible refund.  Please  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage